Back in ActionCustomer Comments
We love to get feedback from our customers. We often hear great things about the products we sell and the service our staff offer. If you have something to say about our company, we'd love to hear from you. Here are some of the things people have said.
[ Got Feedback? ] Recommended by: Our Customers
"Can't believe i waited so long for school to purchase this, when i received it under 22hours from ordering to delivery. Will come back and order from Back in Action again. many thanks"
Nov 2011"Great service, fast delivery, very happy with [tripp trapp] chair"
Sep 2011"A perfect service - instant despatch with [tracking] details. Will definitely recommend to my friends"
Sep 2011"I've been looking for the Stokke highchair online as in the area there are few shops who sell it and waiting time very long when I stumbled over the Back in Action website. They had the chair in the colour I wanted and the baby adaptors I was after at competitive price and they garanteed delivery within 24 hours. And so i ordered the highchair who my baby daughter has been enjoying for the past few weeks. I also liked the email confirmation and instructions on how to set up the highchair that Back inAction sent through straight away. I'd definetely use their website again."
Sep 2011"I have used back in action 3 times now and wouldn't hesitate to use them again. Very fast service."
Sep 2011"if was easy, incredibly fast. Good shopping experience!"
Sep 2011"The store keeps informed and arrived next day morning after the dispatch. I am impressed."
Sep 2011"Back in Action were well-priced and extremely prompt with their service- I have no hesitation in recommending them."
Sep 2011"Ordering with Back in Action was very easy. I was pleased with the price of my Stokke footmuff and it was delivered in a flash. Many thanks!"
Sep 2011"My Back Friend arrived the very next day, and it's a brilliant product, functioning exactly as I had hoped, and with clear advice for use."
Sep 2011"I purchased my Tripp Trapp highchair via the backinaction website. I was attracted initially by the very competitive price, then discovered their extremely informative website. The configurator tool in particular was very helpful, allowing me to choose my colour scheme. Delivery was free and 'next day' at an allotted hour time slot so I didn't need to wait in all day. I would definitely recommend this vendor."
Sep 2011"We ordered a high-chair and were delighted by the easy and user-friendly online order system as well as the fast and uncomplicated delivery."
Sep 2011"I found the website via google whilst looking for a stokke high chair. Not only was the price fully competitive but it offered free next day delivery! I was totally impressed with the continuous communication of what was happening with my order right up until it was delivered the next day! Would definitely use this company again."
Sep 2011"Hi Laura,
Both chairs arrived yesterday and they look and feel brilliant!!
Thank you so much for all your time and help with this order.
Many Thanks,
James"
"These are my fourth pair of MBT's and I'm very pleased with all of them. They are the most comfortable footwear I've ever owned. I live in them. I have a history of lower back problems and this range does encourage you to adapt a better posture which leads to a healthier body/back in the future. I highly recommend the MBT brand and the results (100% improved posture plus increased muscle tone in legs and bottocks) speak for themselves. :))"
Aug 2011"I had heard of Back In Action from a variety of sources and was eager to trust them with my order for the Stokke Xplory. Having said this its still important for me to reign in my spending and keep to budget and this wasnt a problem at all as I found exactly what I was looking for at a great price and also a price match gaurentee just in case. So I placed my order on a Monday afternoon and come Tuesday it was sitting in my lounge waiting to be opened. Everything is all in stoke and no need to preorder unlike other stores- Great! I have recomemnded Back in action to so many people now that I can't keep track."
Jul 2011"I bought the stokke Tripp Trapp for my Little fella from Back in Action......first class service....fantastic product....superfast delivery....and the best price...I would recommend to anyone."
Jul 2011"Bought a Stokke Trip-Trap high Chair. Website was easy to use, price was cheaper than most and the next day delivery was as promised."
Jul 2011"EXCELLENT SERVICE I had purchased a bed, but as I was moving it had to go into storage. Unfortunately some parts were lost and the instructions. A lady in the Bristol branch went beyond good customer service to obtain new parts and instructions for me from the manufacturer. I am extremely grateful and this episode demonstrated excellent customer service.I would definitely use again. Thank You. Mrs Hilton"
Jul 2011"I live in the Channel Islands and so often its difficult as companies will not deliver or deduct VAT but Back in Action did both, it was so quick and easy. I am really pleased with the chair, what a great idea and easy to assemble. All together a great result and will certainly use Back in Action again."
Jun 2011"I have purchased MBT shoes from back in action and I couldn't be happier with the product. The shoes are absolutely genuine! So if you have got back pain you should order straight away, it will be well worth it !!! Good value for money and very helpful service!! Thank you Carina"
Jun 2011"Thank you so much for a wonderful service. This is our fourth Tripp Trapp from you and each time it's been a pleasure. We love these chairs and how our children can be with us around the table. Thank you for carrying this great product at such a competitive price! Kind regards, Mrs Irdi Jones"
May 2011"I bought a Robomower from Back in Action and would thoroughly recommend them. The mower arrived quicker than I expected and Back in Action kept me informed of delivery information all the way through. I'd never dealt with BiA before, but I would definitely use them again."
May 2011"The website is clear and the selection is great. Customer service was prompt and informative. Price was best we found. Would definitely recommend."
May 2011"A damaged coccyx and various other damaged parts of my spine were comfortably accomodated on a Move stool!"
May 2011"Just to say thank you for an excellent service. Unlike other suppliers you had the Stokke junior conversion kit in stock and delivered to me in no time. A great service, and the staff at your London branch were particularly helpful both pre and post sale. I will most definitely be recommending you to my friends and will use you again very soon. Thank you so much."
May 2011"Back in Action offered the most competitive price on the internet for the Stokke Tripp Trapp. Customer service is excellent with great communication. Delivery was prompt and we are 100% satisfied with our purchase."
May 2011"A first rate service!"
May 2011"The writing board came very swiftly and it's a well made product. Just what I needed."
May 2011"THANKS! VERY PLEASED WITH YOUR SERVICE AND THE "ERGO REST". DR. V SHKURA"
May 2011"Reliable website that offers good prices and quick delivery. I would use them again."
May 2011"HAG Futu - Comfy chair and great Back-in-Action service. After I broke tip of the gas tube during assembly due to unclear instructions (and I do feel rather silly for the mistake), B-i-A did fight my corner with HAG, who where rather unwilling at first to stump up a (pricey) replacement gas tube. Happiness all round!"
Apr 2011"We have ordered items from Back in Action on a number of occasions and have always been impressed with their prompt service and quick delivery times."
Apr 2011"My second Tripp Trapp chair purchased through Back in Action, easy to buy and delivered within three days. Very Happy with service."
Apr 2011"Was impressed at the speed of service and am enjoying using the product (Sissel Sit Fit Plus cushion)."
Apr 2011"Rather than constantly shuffle in my chair to get comfortable and stop my back aching I now listen with interest !"
Apr 2011"Back in Action are a gem -- huge collection of fabric colours and woods to choose from; quick delivery; great value against competitors. There was a mistake made in my order (at the warehouse), which was very quickly and painlessly rectified."
Apr 2011"I have ordered both my children's Tripp Trap highchairs from you ... and recommended you to my friends who have also purchased from your site. Good to come across a company who does what they say they will do."
Apr 2011"After borrowing a back friend I ordered one of my own. Ordering over the internet was secure and straightforward. My backfriend arrived within 2 days and I would recommend Back in Action to others."
Apr 2011"I found "Back in Action" on the web while searching for a good price on MBT`s. Their service both over the phone with advice ,and ordering on line, was first class. The shoes arrived very promptly , just what I was looking for, and at a very good price ( and no postage to pay either) I am a very satisfied customer !"
Apr 2011"Very good range of products. Quick to reply to messages left on the phone (the London shop), and very informative. Will definitely use them again."
Apr 2011"I really like that the Back in Action site is so full of useful information. However what really stands out is how quickly my order arrived - I order in the afternoon and the package arrived the next morning. Many thanks!"
Apr 2011"Back in Action was so easy to order online - very user friendly interface. Then the order arrived within a couple of days to my perfect satisfaction!"
Apr 2011"We have used Back in Action to purchase all our Stokke products: the Sleepi, the Triptrap and the Xplory. We have nothing but good words to describe their service and customer focus."
Apr 2011"excellent in all respects"
Apr 2011"I bought a Tripp Trapp high chair recently. I am very pleased with it and thank the staff at Back in Action for their advice and service"
Apr 2011"Very clear and easy to use site"
Apr 2011"Prompt reply to my on line query, staff knew my order and processed it quickly. Recieved goods the next day as I was told."
Mar 2011"fantastic, quick, nice staff, efficient"
Mar 2011"Have just received my third delivery from backinaction - all stoke products. Never had problems with payment, delivery or condition of goods, and never been able to better their price elsewhere online. Would happily use again."
Mar 2011"Very good quick service"
Mar 2011"Delivery excellent, ordered on Saturday and delivered on Tuesday morning. Weren't sure what to expect but Sitfit Plus is great. It forces you to sit properly and helps to correct posture. I work in serviced offices and the chairs are too big. The Sitfit cushion fits perfectly and allows me to sit properly with my feet on the floor. Good for exercising too. Overall, very good buy."
Mar 2011"Received my order next day. Very very good company and wouldn't hesitate to use them again."
Mar 2011"Thank you so much for the very prompt delivery of my daughters Tripp Trapp chair."
Mar 2011"I am currently serving with the Briish Army and I have suffered from fibromyalgia for many years. Whilst serving in Cyprus I was referred to the physio dept in the local military hospital which had a Back Mobiliser. The effect after a few days was quite remarkable and I found that I could stand properly erect and had greater mobility in my pelvic region for the first time in a number of years. I decided then to buy one for myself."
Mar 2011"Great customer service! I received excellent advice before making the purchase, and I received a small refund immediately after the purchase because they price-match. Can't recommend highly enough!"
Mar 2011"I ordered a Backfriend one day; it arrived the next. The price was excellent, the delivery and service outstanding. Am delighted."
Mar 2011"I received good advice from this company, no pushy selling either. I'm very pleased and would use this company again. Sandals I ordered are just like walking on air, can't wait for summer to arrive so that I can get the full benefits from them."
Mar 2011"Goods arrived when you said they would and in perfect condition, service was speedy, with no nonsense easy to understand web-site. Its a pleasure to have things work the way you said they would. Thank you very much"
Mar 2011"Ordered high chair, arrived within 2 days. No problems"
Mar 2011"I ordered the Stokke high chair and baby set and it was delivered in under 24 hours and I was kept informed of each stage of the delivery process via email. Excellent service - would definitely use again."
Mar 2011"As always great service given in very short space of time. Always a pleasure to shop with."
Mar 2011"Very prompt delivery, great service"
Mar 2011"The service from Back in Action has been outstanding and I am not someone who says that lightly! In fact I don't think I have ever said that about a company AND the product! We are so glad we purchased a tripp trapp highchair and Back in Action's advice was invaluable. We ordered the chair one day and it arrived the next in perfect condition, not even a scratch. Thank you :-)"
Mar 2011"Bristol bia Excellent customer service. Very helpful staff. Kind regards Sara "
Feb 2011"Just to say a very big thank you for so generously sending spare hinges for my back friends. They are much appreciated."
Feb 2011"We have had a akva bed for 7 years now and would no way go back to an ordinary bed, the comfort is second to none .We really miss it when we go away and the kids cant wait to get in when we are away . It is just so warm and it wraps its self around you and you get a wonderful nights sleep . I love my bed"
Jan 2011"Intense pain caused by a fragmentary fracture to the upper humerus coupled with secondary fracture, as well as muscle and ligament damage, led me try the Mobiliser. It helped me enormously by diffusing the pain in my shoulder and more particularly, day-by-day, easing out the tension building up through the rest of my body as it compensated for restrictions of movement. It felt like a "detoxification" of pain and I built up use of the Mobiliser to several sessions a day. I hired it for over 3 months and regret having let it go, although most of the benefits have stayed with me. FdR, Cambridgeshire"
Dec 2010"I have chronic back problems, which I have suffered with over the last 22 years, following latest tests, it has been confirmed that I have multilevel degeneration of the discs coupled with severe crumbling of the spine far in advance of my years (I am a 49 yr old female) I am also waiting to find out whether I also have a condition called Arachnoiditis. Oh and have Fibromyalgia. A month ago I was very kindly leant one of your back mobilisers by Andy Kingman. I must admit I was sceptical as physio's will no longer treat me because they are unable to help, and are frighted of doing more harm than good. I naturally was nervous about it being harmful and experiencing more pain. I have been very surprised and verypleased by the effect of using the mobiliser most days. The initial change was to my sleep, it used to be my maximum being in one stretch 3/4 hours, then restless sleep because all movement caused severe pain, my sleep went overnight to 5/6 hours and now some nights I get 6/7. I am much more mobile, this has been commented on by friends, who have watched me struggle to maintain fitness over the last 8 months due to my pain levels. My pain levels are still high, but increased mobility has meant I have been able to carry out more exercise to hopefully strength my spine so that I can stabilise its effect on daily life and pain experienced. I am currently unemployed, and a single parent, so purchase of a machine in the near future sadly is unlikely, however, it is something I will hopefully be able to afford in the future, and now I know how much I can benefit, is on the priority list. I wish I'd heard about this machine sooner, but I am so grateful to Andy Kingman and Back In Action for discovering its benefits now."
Nov 2010"We would just like to thank you for the fantastic service we received from you this week. We ordered a Tripp Trapp highchair from you on Thursday and it was delivered to us on Friday and we received three separate emails, updating us on our order. We have had such bad experiences with online companies in the past, it was so refreshing to get such good service. Thank you so much! We will definitely recommend you."
Nov 2010"Back in Action is the best supplier of Stokke products I have found. Their service is gold standard. Thank you"
Oct 2010"I purchased the original stokke xplory from a local retailer but found they never had the accessories available, after great service then i knew when they brought out the new version i would get it from Back in Action. Service was great, i completed the order online, and they called the next day to tell me when it would arrive. I had a problem with a changing bag with the first xplory a few years ago and they replaced it with no problems. Usually i would never order a large purchase from away - usually too worried about aftercare, not with these! The xplory is great and we are so happy to get it so quickly and packaged well. Thanks!"
Sep 2010"Ordered a Varier variable chair by telephone, and worked with Abbey. She was wonderfully helpful not only with knowledge about the chair itself (though I was familiar with the chair, she could provide even more detail), but also with selection of fabric colour (she gives a very accurate description of the kind of 'red' you'll get!). Delivery was prompt, and if you do comparative shopping you'll see the price is also very good. Website is thorough and informative, clearly written - helps you narrow down what you might like before telephoning or visiting. Nothing like a family business for the personal touch. Very pleased. Thank you!"
Aug 2010"I bought a Tripp Trapp for my tiny baby daughter four months ago from Amersham. She loves it and sits so beautifully! Just wanted to comment on how helpful the team at Amersham were today! My friend and I pitched up with our two 9 month olds in tow to sort out a baby set for my friend's baby boy's Tripp Trapp chair - purchased from yourselves on my recommendation. We were able to leave an hour or so later with a smart new baby set fitted and the chair adjusted to fit exactly. Special thanks to Farah(?spelling) & Ron - it is so reassuring to recommend a retailer to friends and know that they will get such good customer care !!!"
Aug 2010"I recently purchased the Stokke Xplory along with several of the accessories from the range for my first baby due in September. I believe it was Abbey who dealt with my initial enquiry and who also took my order. She was professional and helpful and was able to answer all of my questions. Back in Action even price matched a popular online baby shop which was fantastic. I placed my order, easy as pie, and it arrived the very next day. Thank you for your amazing service and delivery time. I'm now just waiting for the car seat and sheepskin to come into stock and shall be ordering those once they do. Thank you Back in Action and a special thank you to Abbey for her tip top customer service."
Jul 2010"Can i just comment and say that my service from Back in Action has been 110%. Lesley from after sales has resolved my problem both professionaly and sympathetically and would like to thank her very much. With my dealings with Lesley i will be placing all my orders for equipment with Back in Action and infoming my family and freind of the fantastic service i have been given."
Jun 2010"Thanks for your very prompt next day service! I "lost" my precious BackFriend on the last train on Monday night. Unable to manage without it, I ordered a replacement from you on Tuesday. What a relief when the BackFriend was delivered this morning and I was able to drive again this afternoon."
May 2010"I just wanted to let you know, I have received my Stokke Xplory and have spent the last hour assembling and disassembling it. I am in love!! Cannot wait until baby is here and I can start using it :o) I also want to say a big thank you to Jeremy and Sara (Amersham) for all their help, I am absolutely delighted with the xplory package and all the accessories!! It seems so user-friendly and well designed, I suppose I just need baby to arrive before I can confirm that all the bits work well with a little one tho! Thank you, thank you, thank you - our nursery looks like a proper baby room now, am looking forward to showing both grandmas-to-be asap! Delivery service was wonderful, came on the day I wanted it to and the store staff knowledge was unbeatable! I shall definitely be telling all my friends about this well-kept secret!"
May 2010"I would like to thank you for the excellent service that I received in the online ordering and purchasing of my Tripp Trapp highchair. I had a couple of issues with the item (neither the fault of yourselves) which were dealt with professionally, courteously and promptly. I am very impressed with the service I received and would not hesitate to recommend you to friends and family should they be considering a similar purchase. I am also delighted with the highchair itself, now the initial issue with the baby set has been resolved. Thanks again - you have reason to be very proud of your customer service."
May 2010"I paid for my new Vario Wing chair by telephone on the morning of Wednesday 12 May. I was amazed and very impressed to take delivery of the item yesterday morning, less than 24 hours after completing my payment. I am now sitting on the chair as I type. Thank you so much for the very efficient service."
May 2010"Excellent service and delivery of Stokke Sleepi, Care and Keep together with all bedding accessories. All products except the large Keep held in stock (and the Keep was supplied within two weeks) and competitive pricing/price matching."
Apr 2010"Just spoken to Abby (hope that is the correct spelling) in the London office and wanted to pass on how helpful and knowledgeable she was. She knew all the products so well and was able to recommend the ones she thought would be most relevant to us. Also suggested that we email for expert advice before purchasing. Please pass on our thanks to her."
Mar 2010"My recent experience of buying from your Bristol shop has been fantastic, Keith was very helpful in finding the size and colour MBT sandal I was after and had it delivered within 24 hours, you certainly can't beat that for fantastic service. Many thanks."
Mar 2010"I phoned the after sales team, as there was a very small crack on the surface of a Stokke chair I ordered. I had had the chair one month before assembling it, so was worried that this delay would impact upon the after sales support. However, I was called back within an hour and replacement parts are being sent directly to my home at no additional cost. It is refreshing to get such customer service. I am very glad I ordered from the company and would not hesitate to do so again."
Mar 2010"Thank you so much for your wonderful service. Our Tripp Trapp chair was delivered promptly along with clear instructions for assembly and an invaluable document on correct usage of the product. Your member of staff to whom I spoke while ordering could not have been more helpful and her enthusiasm was certainly justified. We are delighted with the chair which is of a very high quality and we have three more friends who are really interested in considering buying. How rewarding to purchase an excellent product from a company who provide such a fantastic service, many many thanks."
Feb 2010"The Tripp Trapp arrived this morning and we are absolutely delighted - thank you so much for such an efficient service."
Feb 2010"It is so nice to buy from a company that really understands the products they sell, and are so friendly and helpful. I ordered a stokke xplory footmuff yesterday and it was delivered today and all my questions were answered and they were only too happy to help! I am going to be ordering more stokke items and only from back in action! not only were they the cheapest, but the customer service by far exceeds that of all other baby shops i have bought from! I will be recommending back in action to everyone! i have also bookmarked them and will be buying many more items from them! Thanks ever so much!"
Feb 2010"Excellent service as always from Back In Action. Prompt delivery of my wonderful Stokke Xplory and prompt replies to email enquiries when I needed advice afterwards. After just 2 days use I have had lots of comments on this wonderful product and will always let people know about the wonderful service I recieved from you. Thank you."
Feb 2010"THANK YOU THANK YOU....just checked my e-mail and you have refunded me the cost of the conversion bed that we sadly no longer need. You people are EXCELLENT and offer such amazing customer service...we will continue to buy from you and recommend you to our friends and family. Your help and swift service is hugely appreciated. Thank you team! So very much!!!"
Jan 2010"I purchased the Sleepi cot & mini cot kit. Within a matter of days we had delivery of everything bar the mattress protector as this was out of stock. (we knew this when we ordered everything). The mini cot is wonderful & looks lovely. All the bedding, bumper, canopy, etc is of really good quality & highly recommended. When the mattress protector was back in stock another was dispatched asap. I would recommend Back in Action to anybody. Good website to use & prompt delivery. I had looked at various other websites re buying the Stokke cot but delivery time was alot longer & prices more expensive. Thanks"
Jan 2010"I have just received my first order and was impressed with the efficiency of service. As a regular wearer of MBT footwear I will be ordering from you again and would highly recommend you to all other customers. "
Jan 2010"I have just recieved and put together the Stokke Care changing table and Stokke Sleepi (including mini) and wanted to say what lovely products they both are. Easy to assemble (managed on my own at 7 months pregnant) and very high quality. Thank you for the great service in getting to me these great products. "
Jan 2010"Bought a "Swopper" recently from your Bristol store and just wanted to say that it has been great for me. I have a long term L4/L5 disc problem and sit at a desk with a laptop. I had previously suffered pain and aching both in my lumbar region and across my shoulders after about an hour sitting in a "normal" office chair. Since using the Swopper my posture is improved, my lunbar region aches much less and I am much more relaxed in the shoulders as well. A great product and thanks for recommending it!"
Dec 2009"I have had one of the excellent Stokke Gravity chairs for more than a decade and when one of seat springs gave up the ghost recently I feared a hefty bill for a new seat. Many thanks to the helpful staff at BIA who recommended a replacement spring supplier, leading to no sale for themselves and a bill of only £2 for me. Top notch service and will continue to recommend them to friends and patients."
Nov 2009"My sons Tripp Trapp highchair and accesories arrived today and I have to say I am very impressed with the service and the product. I would recommend this company! From a very please mum!"
Nov 2009"Brilliant service - the sitfit cushion arrived the day after I ordered it."
Oct 2009"Thank you SO much for my BIA Mirrorform mattress, which has transformed my comfort at rest. I haven't had to go back to physio since the mattress was delivered, and I smile every time I lie down. It's just brilliant. I have told everyone about you, and will continue to do so. "
Sep 2009"We just bought a Sleepi Cot and Mini Cot kit and found the service provided by Back in Action truly excellent. Everyone in the office was really pleasant and helpful to deal with by phone (despite some of our awkward delivery queries) and the delivery came very quickly...as well as having come up trumps on the price promise. I don't normally write reviews like this but wanted to highly recommend back in action to anyone looking for a sleepi cot."
Sep 2009"my son is 9 years old and he struggles to hold a pencil the right way and he was given a trial by the OT therapist and it helped him a lot placed the order on friday and i received it om monday many thanks "
Sep 2009"back in action is truely a lovely place to shop,i got my pushchair delivered when i was told good timing.i would always recommend people to BIA."
Sep 2009"Thank you Jeremy and Ron for the excellent service - your service level was beyond what was expected. Will definitely be recommending BIA to all who comment on our lovely new pram!"
Jul 2009"My Back Friend arrived the day after I placed the order. Since then I have been able to work at my home computer, watch TV and travel in the car in comfort. These are novel experiences. I cannot thank you enough for the excellent, swift service and the product. The web site gave me the requisite information to be confident that the Back Friend would be my saviour, and it is!! I now can look forward to going back to work and being able to sit at a desk and go home at the end of the day with my back free from pain. Thank you."
Jul 2009"I would like to add to all the many compliments you already have - excellent customer service, very flexible and extremely efficient. Plus I put in the order yesterday morning and it was with me less than 24 hours later. Thank you."
Jul 2009"I would just like to write and compliment the staff at the Bristol Branch. I went into the shop about a month ago as I needed to find a chair with posture support which had been recommended for me by Occupational health and I had found out about back in action from doing a search on the internet. Luke was very helpful not pushy and after talking about chairs and why I needed one offered me a session on the mobiliser, it was very strange and suffering from a back problem at the time didn't know how I would react. Anyway to cut a long story short my husband and I went back to the shop the following Saturday and spent two hours there, nothing was too much trouble we were given helpful advice from Kate and Fiona and I ended up buying a pair of MBT's and hiring a mobiliser for a month. It was so refreshing to have friendly, knowledgeable staff without any pressure to buy. I have just returned from the shop now after purchasing a new mobile, I couldn't face life without one. I do have to sell my car to buy it, so if anyone out there wants to buy a Nissan Almeria great condition with very low mileage give me a shout!! People are very quick to criticise but very slow to praise and I wanted to praise all the staff in Bristol and say keep up the good work, who knows if a job comes up I might even apply!! Thanks again folks you are great!! "
Jul 2009"Knowledgeable, capable, efficient, personable and kind... Abbey at the London store not only provided us with extraordinary service but also impressed us with her warmth and humanity. She went out of her way to insure that we received our order, even going so far as to come in on a Saturday, when the store is closed. We were only in London for a short time, but Abbey accommodated our requests and quirky travel schedule. Thank you, Abbey, and thank you to Back in Action for such a pleasant shopping experience! We'll be back!"
Jul 2009"ordered new bedding for sleepi cot. excellant service and deliverly.will order again from you thank you . bolton customer."
Jun 2009"As an expat living in Cyprus i often shop on the web to pick out the best bargains form the UK. Rarely have i come across the magical mix of excellent customer service, competitive pricing and speedy delivery that BIA were able to provide us with on our most recent purchases! Special thanks to Keith in the Bristol store who effortlessly answered all our questions and facilitated the speedy export of our Stokke Sleepi cot. We would happily recommend any expat to try out BIA's service, they were a joy to deal with!"
Jun 2009"I was so impressed with the efficiency and friendliness of the staff who went out of their way to help us get our Xplory while we were in the UK for only a very short space of time. Thank you BIA!! Thanks to you Charlie has a fantastic pram and we have a great shopping experience with you!!"
Jun 2009"Superfast delivery in the snow! Our son Max arrived at the end of Jan when London saw the heaviest snow in over 18 years. We needed our Stokke Xplory and only Back in Action could deliver through thick or thin - thank you so much BIA!"
Jun 2009"What a brilliant service you provide. I had not really expected to be able to choose, order, receive and use a chair for my six-month old granddaughter within the space of her week-long visit. Delivery was within 48 hours and we are all delighted with the product and the accompanying literature. Thank you."
Jun 2009"We purchase a BIA Sealy Mirrorform Mattress a couple of months ago. We are extremely pleased with it. It has really eased my morning stiffness (I have degenerative disk disease). My husband doesn't have a back problem but finds it really comfortable. I would recommend it to anyone- whether they have a back problem or not. The only people that have a complaint is my two small boys- they say it's no good for trampolining on!!!"
May 2009"Thank you so much for delivering the Xplory so promptly. I really appreciate you working the date around my availability and I love it so much! Many thanks for your flexibility."
May 2009"Just to say many thanks for a fantastic service,i ordered my daughter the Handsitt,she loves it! I would like to congratulate you on a very professional approach,Jeremey was great and the chair arrived within hours... will recommend your company to family and friends. Again many thanks."
May 2009"May I express my thanks for the VERY prompt delivery of the Back Friend. This time yesterday I hadn't even ordered it and it arrived about an hour ago - I couldn't believe it! Thank you so much."
May 2009"Excellent fast service. Thank you."
May 2009"After having a very poor experience from another company for this item BIA delivered promptly with no delay. Would highly recommend them and the pushchair is absolute quality!"
May 2009"This is just to say THANK YOU for your shoes! My husband has had knee and back pain for the last ten years. In January he bought MBT's as an experiment. We have done a lot of travelling and lots of walking over the last few months. My husband has had no pain whatsoever and he has now bought 2 more pairs. Don't think he will ever buy any other type of shoe again! Thank you so much."
May 2009"Can't quite believe the exceptional service and delivery! What an utterly fantastic shopping experience. Thank you so much. "
Apr 2009"Dealing with your Company has been a pleasure from ordering to the offer of help to set up the chiar. I will recomend Back In Action whenever I can and look forward to doing business with you in the future. "
Apr 2009"Just a quick note to say a huge thank you to the guys who delivered our new mattress last Friday. They were very couteous, very professional (even offering to put dust sheets down over our soon to be ripped up tile floor) and went out of their way to make the whole delivery process an easy one. Thanks once again for such great service. "
Apr 2009"I am actually writing as I would like to thank everyone at back in action for the excellent service I received from the company. The sales people were knowledgeable, informative and not pushy. For all contact I had with staff they were polite, helpful and prompt in dealing with subsequent enquiries about the order. If I can also say that the delivery men, who I appreciate may be part of another company, were charming on both ocassions. I would gladly use your company again should it be necessary and would recommend it to others. I hope the present difficult times are not to hard on you all as a business and indvidually. Also the mattress (healthbeds) seems to be helping my back a lot."
Apr 2009"Thank you for this delivery - we are delighted that the chair was delivered in under 48hours from the order being place online! Phenomenal service."
Apr 2009"I would just like to say "Thank You" for the great service I have just received from yourselves. The updates by email as to where my order was up to was great. The delivery was very quick it arrived today and I am using it as I write this. I would not hesitate to recommend you to other people."
Apr 2009"I wanted to send a quick message to say a big thank you for your fantastic service. I am only sorry that it has taken me this long to contact you! My husband and I visited the Bristol store in February and met with some really helpful staff when purchasing our new baby's Stokke cotbed and accessories. We ordered on a Saturday and received the goods on the Tuesday. We were amazed and so grateful that company's like yourselves are out there. We have had a terrible time with another company where we ordered a pram, have been waiting 10 weeks for it and this week found out the business has gone into administration! We will definitely be ordering from you again (Tripp Trapp!) and will recommend you to our friends. Thank you again for being such a great company that we can trust! "
Mar 2009"Having for years suffered back spasms, I yearned for relief, finally finding the Mobiliser at Back in Action. It was sent to me promptly in NZ under trying circumstances and after two months use has completely eliminated the spasms. A real bonus has been the improvement in my golf due, I suspect, to the greater flexibility in my spine. Aged 74, I've gone from a safe 10 to playing near enough scratch golf in those two months, based on my new-found ability to turn freely."
Mar 2009"We have baby twins and after investigating options, decided to buy the sleepi cots and the care change station - everything arrived the next day. We have since purchased two tripp trapps and four of our friends have also bought tripp trapps from you having seen ours. All of us have been delighted with the items and have received them within 24 hours. I will continue to recommend back in action to our friends."
Mar 2009"A superb little divice, its a god send for long journey's. I really do miss it when I travel in other cars."
Mar 2009"Hi - Just wanted to let you know that we received our BIA Mirrorform mattress on Monday Morning in good condition - It is amazing...haven't wanted to get out of bed since! Many Thanks for all your help, advice and a great product. "
Mar 2009"We now own 3 Tripp Trapp chairs from your website and they are worth every penny, no more wriggling uncomfortable children at the table, they love them and they can get in and out by themselves. I am very pleased with them, thank you."
Mar 2009"Many thanks, helpful advice and next day delivery."
Mar 2009"Superb service, and thankyou so much. My little one is only 5 months, so not ready for the high chair yet, but my 4 year old has claimed it as hers!!! She is sitting so nicely at the table. Thanks for a great item, and excellent shopping experience! (I may end up getting another one if I cant get my 4 year old out of it in a month or so!!!) "
Mar 2009"I just wanted to send a note to your head office to say how very helpful your London store has been. People are always quick to complain, but not so quick to say thanks! Through no fault of yours my purchase ended up at the store and I found I couldn't get down there to collect it. I have a new baby! Anyway, Tim at the London store was extremely helpful and made sure the purchase got dropped round to my home. It was such a surprise to get such a friendly and helpful response. Not the norm these days. It's much appreciated. Many thanks for the fantastic service."
Feb 2009"Thank you for providing such an easy ordering service. I ordered my Stokke Xplory on Tuesday and it arrived Wednesday (24hrs later). I had previously placed an order for a different pram with another supplier who took payment upon order being placed and 6 weeks later I still had no goods despite being provided with four different delivery dates. Thank you Back in Action for providing such a professional and seamless service"
Feb 2009"I would like to say thanks. I think your customer service has been excellent and I would definitely use you again. One of my friends used an alternative company for her tripp trapp and they've just told her it's going to take at least 30 days to be delivered because that's their policy. "
Feb 2009"We bought the tripp trapp chair and baby pack from Back in Action- delighted with product and their service so investigated the Stokke nursery furniture. We looked all over the net as it isn't the cheapest range of furniture. Although many stores were offering packages and discounts if we ordered by a certain date they had limited stock and there were 2-3 weeks waits on certain items or they had been discontinued. I emailed Back in Action with my requirements and as before they delivered the next working day, free of charge and within a 2 hour time slot! A refreshing change from having to wait in all day! As for the products- the tripp trapp is great as our little one can sit at the table with us for meals and eats from the table at 6 months. As for the nursery furniture ...... the sleepi is lovely- looks fantastic and just so adaptable. We bought the junior bed conversion at the time of purchase- should last him for 10 years and therefore very cost effective. The keep is very functional and can be added to as the child grows (a second unit can be attached to the front of the wardrobe as the hanger width of the clothes increases). Finally if I can recommend one purchase for any new mum it's the care unit. I have sciatica which was not being helped by twisting and leaning at an angle over a traditional changing unit- this one solved all my problems. As you are changing the baby face on and at a far more comfortable height than most units there is minimal bending and no twisting- fantastic. Thanks"
Feb 2009"Thank you so much for the wonderful chair and all the help you gave me in setting it up properly. The approach you and your colleagues adopt is extremely professional and I have no hesitation in recommending you to others."
Feb 2009"Just wanted to let you know that the Stokke cot arrived safely and quickly (despite the weather!). I am extremely pleased with both the product and the service from Back in Action. Most other retailers gave me 6 - 8 week waiting time for the cot and a price of at least £100.00 more! I will certainly order from you again."
Feb 2009"Just a quick note to say thank you for processing my delivery so efficiently. The Stokke Tripp Trapp is perfect for my little boy,he loves sitting at the table with us at meal times. Thanks also for sending detailed advice on assembly it complimented the Stokke instructions and ensured the chair was adjusted correctly for my little boy. Price was better than any other site, especially because I bought the full package...and they all arrived together! Will be recommending you for sure."
Feb 2009"This is a huge thank-you to the staff of the Marlow store who helped me by providing missing parts and assembling my Tripp Trapp highchair about a week ago. Despite having bought this from another stockist (who have since gone out of business) Back in Action did not demurr but, instead, went out of their way to make it as easy as possible to get my highchair in working order at no cost. I am so very grateful, especially to the lady who assembled it for me in the shop whilst I looked after my baby. If and when I can ever recommend this shop, or use it again myself, I shall definitely do so. Customer service this good is rare nowadays but so appreciated, thank-you."
Jan 2009"Top notch! We ordered the Stokke high chair and accessories on Sunday evening and received them Tuesday morning. I am absolutely delighted with the service and will be recommending you to all my mummy friends!"
Jan 2009"Hi, thanks very much for the prompt delivery - only ordered yesterday and it arrived today at lunchtime. Great service and very competitive price too."
Jan 2009"Our order arrived today and I must say I'm so impressed with the fast service! We only ordered it 24 hours ago. Well done and we'll be back again next time we need something!"
Jan 2009"I would like to give a big thank you to Back In Action (Amersham) for a speedy service. I ordered my Stokke Xplory on the 15/01/09, expected delivery was 7 days. My pushchair arrived the day after at 8 in the morning. I am so overwhelmed, i will definately recommend to all my friends and family that are expecting or planning a child in the near or far future. Again i very impressed with your customer service manner and service that has been delivered."
Jan 2009"Great price, great service, quick delivery with very pleasant delivery chap. We would strongly recommend back in action. We will be back!"
Jan 2009"Just to say thanks very much for the prompt delivery of our Stokke and Mountain Buggy kit, as well as great communication and competitive pricing. Like some others we placed an order with 'the largest independent retailer' at a price below yours but they clearly were not serious about our business as there was noone to answer the phone and they had a 4 day email turnaround. Needless to say we cancelled within a week and came to BIA, finding that you really do hold stock and are serious about our business."
Jan 2009"I have suffered from varying degrees of back pain and sciatica for some 15+ years, with several occurrences of disc prolapse in my lower spine. The most recent prolapse occurred 10 months ago which, as normal, I tackled with regular visits to the osteopath. With limited improvement I decided to look at other aspects that may have been contributing to the problem – including a good, but aging Visprung bed. Following a fair amount of research and indecision, I took the plunge and ordered an Akva waterbed. After a few days of trial and error with water levels and temperature settings, I found the perfect settings along with the most blissful night’s sleep! Within a couple of weeks all traces of pain and discomfort were completely gone and now, 6 months later, I have not looked back. Not a single twinge or ache to be felt - I can honestly say I have not felt this good in years!"
Jan 2009"I ordered a chair from you back in november and never got round to emailing to say how impressed I was with the speed of delivery - so thank you very much. Our 4 year old has got the new chair and his baby sister was very happy to be sititng up at the table in his old tripp trapp. I will certainly recommend you to anyone I know who wants a trip trapp."
Jan 2009"My husband and I were most delighted with our experience with your company. Not only did you live up to your Price Promise, we received our Stokke pushchair and carry cot very promptly - the day after the order was placed via the website! Additionally, Tim from the London store was extremely helpful in guiding us with our enquiry prior to us making the purchase. Thank you for your exceptional service! We'd highly recommend you to our other friends!"
Jan 2009"I just wanted to let you know how thrilled I am with our Stokke pushchair. I was impressed with the price and the service. I received the pushchair the day after I ordered it over the phone. The courier lost the seat cover and hood which was in a separate package and you sent another one out to me straight away which was hugely appreciated. I will certainly be recommending you to others. Keep up the great service."
Jan 2009"We ordered a Stokke Sleepi package between Christmas and New Year and were amazed at how quickly we received our delivery. We had been let down by another supplier (10 weeks, no delivery and poor communication) and found Back in Action a real contrast with excellent customer service and delivery. We will certainly be making more purchases in the future (Tripp Trapp) and will recommend you to others."
Jan 2009"I must say how delighted I am with your prompt and efficient handling of my Stokke High Chair and accessories. I left a message on Monday 29th Dec 2008. To my amazement, despite the holiday period, Tim replied to my enquiry within a couple of hours. Further more, the complete order was received two days later on Wed 31st Dec 2008. Warmest thanks for the wonderful, no-nonsense service. Absolutely unexpected and incredible."
Jan 2009"i am writing to say how delighted i was to receive my 2 Tripp Trapp chairs so quickly. i received them on Wednesday morning having ordered them very late on Monday night. I always appreciate good service and will order from you again."
Dec 2008"Thank you very much. I have been contacted by Anthony in Marlow and the order has been finalised and paid for with delivery on Thursday. Thank you all for your prompt management of our custom, it is really appreciated. Your company has been a delight to deal with and I will recommend you to anyone who may benefit. I will continue to fill in the mobiliser diary. I have complex problems and it may eventually help someone else. Thank you."
Dec 2008"Thank you for sending the footmuff, it arrived today. I'm very impressed with your service and fast despatch. Pity I've pretty much accessorised the Xplory as much as possible so I probably won't need you again, but I'll have no hesitation recommending you to people who ask me about it."
Dec 2008"Just wanted to let you know the chairs arrived safe and sound today. Thank you so much for all your help, it was really a pleasure dealing with you and I am delighted with the fast, efficient and friendly service."
Dec 2008"Just to say my replacement seat for my Variable chair arrived today and what a difference... I feel very comfortable at my computer now... shouldn't have waited years to replace it! And the bonus was that the knee pads were included... making the price less shocking! Thank you."
Dec 2008"I would just like to thank back in action for fulfilling my STOKKE pram order so quickly. After a disastrous order with another company I contacted your store and spoke to Luke, who checked the item I wanted was in stoke first and as promised called me back. The order was placed before 2pm and arrived the following afternoon. The service was fantastic and the customer service brilliant. Thanks very much for making it such a swift purchase. "
Dec 2008"Hello...I'm delighted to say that the high chair i ordered for my neice arrived this morning, first rate service!Thankyou so much for making the shopping experience with Back in Action a pleasurable one. Word of mouth is a powerful advert and i will only be singing your praises. "
Dec 2008"I'm sorry you won't be selling spare mattress covers, but it hasn't lessened my enjoyment of my new mattress. I've had it for two weeks now and it just gets better and better. I broke my back three years ago and only now with my new mattress am I beginning to sleep well. I will be recommending your website to all my friends. We are all getting to that age when our bones need that extra bit of comfort! Thank you again for your kindness."
Nov 2008"After using your very easy to use website I ordered the Tripp Trapp from you in June. Unfortunately, there was a computer error and the item was not delivered the next day as promised. When I contacted you, I was offered a Saturday delivery at no extra cost and when I said that I was going away for the week so this was not possible, I was asked if I needed the item urgently and would like it delivered to where we would be staying. This was not necessary but was very good customer service. I'm very pleased with the Tripp Trapp and the prices and price match offer are excellent. I was so pleased with the service from Back in Action that a few weeks later I purchased the Stokke Xplory from you as well. My numerous queries were dealt with very promptly and expertly by Dawn and I was able to reserve the item for a few days as we were moving bank accounts and our money was tied up. You also honoured the price match. The Xplory is an excellent stroller, with so many benefits for both parent and child. I have bought from you because you know you stuff and genuinely seem passionate about your products and what they do. I recommend you to everyone who asks about our Tripp Trapp and Xplory. Due to a back problem, I am now considering purchasing further products from you. Many thanks."
Oct 2008"I am emailing to thank you for your professional and prompt service. We ordered a stokke explory from you after being let down by *** **** **** (endless promises, no return calls etc). After the diabolical service we received from them you have been a delight to deal with. We were helped by abbey, who always returned our calls when she said she would and delt with our endless questions and concerns politley and professionally. She even went to the extent of preparing our order whilst we were in the stages of waiting for our refund to clear from *** **** **** as we were concerned we may miss out on the package we wanted in the colour we liked. We paid on tuesday and had everything by wednesday! Finally I can relax! Thank you so much. May I also add that I have also been trying to place orders for various things at *******, and your service has shown up even the world famous department store! I would reccommend you with confidence. Thank you again"
Oct 2008"I brought the Mobiliser home last saturday & have noticed huge differences already! I actually noticed them within 48 hours. But I have to say the first 24 hours were hard. I used the Mobi on Saturday after bringing it home & by midnight, I felt pretty rough & my back was very uncomfortable.I broke my lower back during childbirth so I was quite nervous that it may be making things worse & maybe I was one of the few that shouldn't be using this etc. I very nearly decided to stop using it. I woke the next morning & read all the info that came with it & it inspired me to persevere, so I did & I haven't looked back. By day 3, I was not finding it uncomfortable anymore whilst using it. The biggest benefit I noted early on was how much easier I could bend down to get things from the floor! My sleep has been a lot easier with no waking in the night, stiff & seized! Fab, I love it. So does my husband. He didn't have any injuries as such & suffered more with the typical stiff shoulder blades, from using a computer. He loves it & uses it to relax in the evening. I put a towel over the bed at the moment because I found the nobbles on the wheels had bruised me a bit but I am now thinking I may remove the towel now as I am really getting used to it now. Thanks for inventing this!"
Oct 2008"Thankyou very much for the fast delivery of my Stokke Tripp Trapp, baby set, cushion & harness. This is the second time i have used you now as service is fantastic. I did miss the Tripp Trapp colour service, and the 'Twist' option, however, the colours i bought are still wonderful. Thankyou, hope to use you again!"
Oct 2008"brilliant! Very clear, easy to order."
Oct 2008"I just wanted to say thank you for the excellent service! I ordered a Stokke Sleepi cot bumper last week, and the item arrived the next day. I came to you after previously placing an order with another online baby store. Needless to say, their staff didn't seem to know what they were doing! After waiting a week for 2-3 day delivery, I enquired and was told they had lost my order, and were now out of stock. Well done to you guys - keep up the good work!"
Oct 2008"Great easy clear website - very quick to use, looking forward to receiving my delivery quickly."
Oct 2008"Very easy to use and great choice of colours! Looking forward to the delivery of the chair"
Oct 2008"I ordered a stokke sleepi system on a wednesday lunchtime, within half an hour I had received a call taking my payment details and it was promised for 2 days later between 0800-1300, it arrived as promised and it was just as I ordered. I would definately use back in action again!! "
Oct 2008"I found your website highly informative and straightforward to follow. In addition I found the guidance very clear, honest and practical. Finally, the prices of your products are highly competitive. Thank you."
Oct 2008"YOUR ONLINE STORE IS EASY TO NAVIGATE. I FOUND EXACTLY WHAT I WANTED AND IT WAS ALL IN STOCK, SO ALL IN ALL A GOOD SHOPPING EXPERIENCE!"
Oct 2008"I ordered a stokke xplory footmuff on 30th september and it arrived the next day 1st october. Fantastic customer service will be recommending to everyone. Thanks "
Oct 2008"Very good- if my order turns up all at once, this week and with a delivery driver who takes the trouble to find our house I will be absolutely delighted!"
Sep 2008"great site but i would have loved to have been able to use the mix and match colour tool, but for some reason it wasn't working. So i just plumped for the plain chair."
Sep 2008"I've used the website to research and purchase a tripp trapp highchair. I think the website is very well designed and easy to use. The additional information about colours and seat cushions was helpful. It would have good to mention which of the fabrics were coated and the washing/cleaning instructions. I spoke to a very knowledgable member of staff in the Amersham branch who explained why the interactive "build your own" feature had been removed, but this would have been great to help use make a quicker decision. "
Sep 2008"Amazing. We ordered our Tripp Trapp yesterday afternoon and received it today. Will definitely use this site again!"
Sep 2008"I think your website is great. It is easy to use, very fast and I like the colours - they make it even easier to use."
Sep 2008"Used the build it option for the Tripp Trapp before it went in for a "service" What a great option! Whole site very easy to navigate through and very well laid out. Will be using again."
Sep 2008"Very simple user friendly site. ordering was quick and easy."
Sep 2008"Amazing service, fast efficient and so friendly. Also had a very bad experience with Back in Actions competition and waited 3 months for my crib. However, Back in Action sent me my sheets and everything else I needed within 24 hours, as I explained I was about to go into labour. Now if that is not customer service, I don't know what is."
Sep 2008"I have been looking at the tripp trapp chair for some time and the way your site builds the chair with the various options on screen is by far the best... thank you "
Sep 2008"very good"
Sep 2008"Great site. Easy to navigate, very helpful and intuitive to use."
Sep 2008"EASY TO USE."
Sep 2008"This is the second Tripp Trapp I have ordered as your service was excellent for my first purchase"
Sep 2008"I was really impressed with your website:user frienfly and customer friendly.I will be visiting it again!"
Sep 2008"Just excellent service, friendly, reliable and professional. Want Stokke products? Why order anywhere else..... Don't repeat our mistake, we initially ordered our stokke cot with one of Back in Action's main online competitors(*** **** ****) because they were £25 cheaper with a special offer on and experienced the worst service imaginable(over 10 emails sent with no reply, over 4 hours on the phone trying to get through to customer service and countless broken promises). One month after order was placed and still no cot to be seen/delivery date with baby due any day and we had no other choice than to contact Back in Action who could deliver within 24hrs!!! Well done guys :o) "
Sep 2008"Really fast delivery, so easy to order! Thankyou very much. "
Sep 2008"We do lots of shopping online and this is one of the clearest, easiest and most accessible sites I have used. Thank you. "
Aug 2008"really pleaed with my explory, really helpful on the phone and really quick delivery.thank you"
Aug 2008"Fantastic Service, ordered by 12:30pm on Wednesday, arrived on Thursday! Will recommend Back in Action gladly. "
Aug 2008"Great site, really easy to use and fast too."
Aug 2008"Brilliant, a pleasure to shop from."
Aug 2008"Thank you so much for your fantastic service! It was a pleasure speaking with such a professional, knowledgeable and friendly person. Having had terrible experiences trying to purchase the same products elsewhere (tired and emotional at 38 weeks pregnant!) it was a breath of fresh air to deal with someone who made promises they could keep - everything came when you said it would and you called when you said you would. Thanks again. "
Aug 2008"Very user friendly site. Excellent function to enable user to configure own design, very simply. Will definately recommend site to family/friends."
Aug 2008"What a slick site! Very impressed, made ordering Tripp Trapp a doddle."
Aug 2008"Lovely and simple! Not the expert with using the computer, so to be able to click and see the variations of the high chair colours is great. You know exactly how your purchase will look. Will be passing your web site address to all my NCT friends!"
Jul 2008"Very informative, professional and practical. Many Thanks."
Jul 2008"Very helpful and clear website. Switching the colours around worked very well. I liked the questionnaire. Thanks"
Jul 2008"Outstanding website! Really easy to use, packed full of information and attractive. Your website ensured I did not buy my tripp trapp from somewhere else. The ability to pick and mix was excellent. Thankyou!"
Jul 2008"Just a quick thanks for the friendly service and speedy delivery of our new tripp trapp high chair. Great value for money."
Jul 2008"We can't believe how beautiful the Crib Looks in the Nursery. We are aware the cost of a Stokke is slightly higher that some other Cribs/Mattresses you can buy, but after you see the quality and the design put together with the accessories, it is deffinatley worth the investment. We are so pleased, and would like to that Back in Action for your prompt Delivery and Helpfulness, you have been fab."
Jul 2008"Fantastic web-site which made our ordering process so easy from start to finish. Congrats and watch out for all our friend's business !!"
Jul 2008"Your website is excellent. The tripp trapp configurator is brilliantly simple and has meant that we have ordered our tripp trapp from yourselves rather than another place. :-)"
Jul 2008"Easy to order, easy to choose my ideal chair with a wide range of options that allowed me to integrate my chair as a comtemporary piece of furniture in my house without standing out as a typical "child's high chair". Can't wait for it to arrive!"
Jul 2008"excellent - easy to use - logical - clear and concise instructions - liked the way that you insisted that customer read and complete questionnaire before purchasing stokke high chair - thank you!"
Jul 2008"Your website is great - it's convinced me to buy a Tripp Trapp from you rather than anyone else because of the quality of information and customer care you demonstrate. "
Jul 2008"that was soooo easy - this is the 2nd purchase of a tripp trapp and coming back to you to buy it was the right choice since i knew exactly what i wanted this whole transaction took less than 10 mins thanks "
Jul 2008"Hello Back in Action Cot arrived safely. It looks beautiful, but as we are the grandparents, we shall let our son have the pleasure of assembling it. Thanks for quick, efficient delivery."
Jul 2008"Very clear and helpful ..."
Jul 2008"I love the facility to design the chair - it really helped me to choose from the available options."
Jul 2008"Excellent site and advice"
Jul 2008"We really liked the website, easy to navigate through, colourful, rich text information, nice & good quality pictures and a really fun animation to customise our tripp trapp chair!"
Jun 2008"Many thanks for your extremely prompt service - my order was delivered at 9.30 this morning. Excellent service."
Jun 2008"Thanks for a nice easy web site to follow and very thorough, loved being able to play with the colours and put the cushion on the Tripp Trapp. "
Jun 2008"great website-very reassuring customer relations,I've just ordered a complete tripp trapp high chair as my sisters three children are completely positive about them so now my 6mth old daughter is about to expierience the joys of family dining-i am very excited about the safe arrival of her new chair...can't wait to test drive it!!!!"
Jun 2008"All in all, I’m not sure how I would ever have coped without Back in Action. At a time when no one understood my pain they stepped in and supported me through a difficult time. I have recommend them endlessly to people I know with bad backs and always will. Their service, products and advice are second to none and if I didn’t have a job I so enjoyed already, I might be making an application to be a salesperson!! And of course I mustn’t forget the MBTs here. I’m their new number one fan. I still wear my pair of sandals non stop and I can’t wait for the all-weather version that will mean I don’t have to check the weather forecast before I go out in the day..."
Jun 2008"I found your website very intuitive and very well thought out - a rarity in itself but together, a pleasure!"
Jun 2008"a fantastic website!"
Jun 2008"Great website, really easy to use with lots of clear information and prices. Done research and best place to buy my tripp trapp from."
Jun 2008"excellent website, easy to use, innovative products and sound philosophy. a refreshing change from other "fluffy bunny" baby products....thankyou! "
Jun 2008"This was the second time I have ordered from you and cannot fault your service in anyway, the products are fantastic (Tripp Trapp and Handysitt)which my daughter adores! Not only that I placed the order in the afternoon and recieved them first thing the following morning! I have recommended you to many friends and will continue to do so! Thank you so much for such wonderful service, easy to use site and brilliant products. I don't usually make a comment on any services but felt that I really should because you made the life of a new mother so much easier!! Thank you, Thank you, Thank you!"
Jun 2008"Excellent website, and the design your own Tripp-Trapp chair is very useful and easy to use. Part of the reason I have placed an order for a chair with you, rather than one of your competitors, is because your website was much more user friendly. Well done."
Jun 2008"Excellant, very user friendly and we are and will continue to be repeat customers, thank you."
Jun 2008"Nice and easy to use. Not complicated at all."
Jun 2008"I wanted to let you know how pleased I am with your service. My little boy's Tripp Trapp arrived this morning, having ordered it Wednesday night - so fast! The website is great, especially the Tripp Trapp creator, almost better than the one on the Stokke site."
Jun 2008"A very clear and freindly website. Found by Googling "tripp trapp highchair". Will definitly visit again."
Jun 2008"I am expecting a baby in October 08 and was delighted to discover your website, which is clear and easy to use, and was very encouraged by the positive feedback given. I have told friends about your site, and am considering purchasing a Stokke sleepi cot & accessories, a Tripp Trapp, a Stokke care and a Mountain Buggy from you for my own baby."
Jun 2008"I'm compelled to tell you that I thought your site was fab. I only used the Trip Trap part but this was excellent - logical and straightforward."
May 2008"Excellent site and very user friendly"
May 2008"Very informative, easy to use website and very quick. I'm really looking forward to receiving the chairs for my 2 young sons."
May 2008"Thank you so much for a prompt, professional and efficient service. What a pleasure to deal with. My Stokke cot arrived on time, when promised. If only I could have bought the entire nursery from you guys... You are by far the exception to the rule.. Thank you"
May 2008"Great site, very simple and clear to use. "
May 2008"Fantastic website. Loved the tripp trapp customiser! We bought our sleppi from you guys and received fantastic service. Thanks."
May 2008"the website was clear and easy to use"
May 2008"I found the design easy to follow and fairly intuitive. I liked the way I 'designed' the tripp t chair. keep it simple I say ! I also think it's really good to check we have read the info. Thanks."
May 2008"This is a good web site easy to use with clear instructions . It took very little time to complete an order . I look forward to an equally swift and easy delivery of the chair !! "
May 2008"If only I'd found you sooner!! The service I received was second to none and has not only left me with a deep warm feeling, but also a Tripp Trapp! Thank you for such a pleasant experience and rest assured I will be singing your praises."
May 2008"Very clear"
May 2008"Hello, firstly, I must thank you for your help - I was in your Amersham shop about 3 years ago and the advice you gave on posture, specifically sitting at work without using back support has changed my life! A 15 year problem dissapeared in 2 weeks and has never come back... in fact I've become quite evangelical about it."
May 2008"Excellent and easy to use website. Really enjoyed the interactive tripp trapp resource, it really helped us make our decision. Many thanks "
May 2008"Great website,easy to use/navigate,comprehensive and tells me everything I want to know. will recommend it to others."
May 2008"Site was recommended by a friend and has been easy to use and order from. Look forward to receiving our tripp trapp!"
May 2008"I have had ongoing back problems for ages. I can't believe the difference. It (the Back in Action Mirrorform Mattress) is quite firm and strange to get used to at first. But even then a difference can be noticed. As time goes on, the bed has now become so comfortable yet supportive on my frame. Love it, Love it, love it."
May 2008"I am an After Sales Customer, and would just like to congratulate you on the Back in Action Mirrorform Mattress. I bought this bed for my brother who has suffered much back pain from 2 ruptured discs . The mattress has turned around his sleepless nights for the best allowing the swelling in his back to go down and enabling him to have a operation to rectify the problem. He has been out of surgery now for 5 days, and l asked him how the mattress was after the Op, he replied "i hate waking up... ;-)". It says it all. Thank-you for reliable pre-sales information, a very friendly service and a great mattress. His wife loves it too, and they are still within the trial period. We will definetely be referring you to all our friends."
May 2008"Love the big choice boxes, makes life much easier. good site. "
May 2008"I think your web site is very easy to use and I had no trouble placing an order and understanding the trip trap high chair."
May 2008"Many thanks great seat."
May 2008"Excellent user friendly site"
May 2008"Superb, user friendly site."
May 2008"Great website, easy to use!"
May 2008"Very easy to use, especially when deciding upon a twist colour or cushion,etc. Very informative."
Apr 2008"I have just purchased a Tripp Trapp and greatly appreciated the online design facility. It was good fun, easy to use and a big help."
Apr 2008"Fantastic website - hope the delivery lives up to my high expectations!"
Apr 2008"I love this product – it's really helped with my back pain. I sit on a cheap office chair, though the sit fit keeps my back moving and reduces my back ache. Can’t say it's given me a six-pack, but I certainly couldn't now live without it!"
Apr 2008"Much to my relief my new 'Back Friend' arrived this afternoon. I am very very grateful and thank you for your efficiency."
Apr 2008"site is fantastic!"
Apr 2008"Liked the "Design a chair" option"
Apr 2008"great web site, good work"
Apr 2008"Fantastic website - i have looked at the Tripp Trapp chair on many websites and shops and this was the only way i could visualise what my chosen combination would look like. I was unsure what combination ot buy, so this really helped. Brilliant. Well done."
Apr 2008"I bought a temprakon quilt a few months ago and it is absolutely fantastic. It has an even temperature with no cold spots, and I can thoroughly recommend it."
Apr 2008"Very good website. I like being able to actually see how the tripp trapp chair will look as i design it. Well done you."
Apr 2008"Nice website. Clean design give me all the info without any bull**** common at other etailers. Good job!"
Apr 2008"very easy to navigate round and loved being able to see the different Tripp Trapp chair options!"
Apr 2008"Being able to see a picture of the Tripp Trapp high chair in all its combinations was really useful, paymnet also very easy, Good Site, Thanks"
Apr 2008"An easy and friendly site to move around"
Apr 2008"This is the third tripp trapp I've bought, two for my children and now one for my niece (all from Back In Action). Excellent design and practical equipment that will last a 'baby' through to adulthood - now that's value for money!"
Apr 2008"Online stock advice, extremely fast delivery and the best price on the web for our new Tripp Trapp - wonderful!"
Apr 2008"Very helpful information on your site. Useful to see how the chair will look and function before purchase."
Apr 2008"Excellent"
Apr 2008"A really easy website to navigate with good product descriptions and clear photos of products."
Apr 2008"nice web site - easy to use"
Apr 2008"Clear and very user friendly. Thanks! pain free shopping"
Mar 2008"My eldest son (6) grew up with a Handy Sitt which was great until it would no longer stay on due to his weight. He has been wriggling and slouching at the table ever since. His brother (3) has grown up with a Tripp Trapp chair and has good posture (when he sits down!). We've finally decided to get his big brother his own!"
Mar 2008"I had a backpain for 20 years. I saw the doctors regarding my back pain but they said that I have to be happy as I still can walk, meaning that my pain was not so bad..For me it was nightmare though as I could not sleep, could not st longer that 30 mins, could not walk all day, as I was in bizarre pain afterwards. I bought the massager and every single day I was massaging my back. I gave hope to get rid of my pain... Bought MBT after seeing an ad that MBT are good for the cellulite reduction, just wanted to look pretty. But I actually forgot about my cellulite when my pain disappeared after just two days! From now I just going to continue buying only MBT!"
Mar 2008"I have recently purchased a stokke sleepi, I recieved top class service better than any other company I have dealt with in a long time. The delivery was very fast, the next day! After sales service excellent as we required a new wheel for the sleepi, again this was no problem with excellent communication and immediated dispatch of spare wheel. Excellent service will recommened company to anyone and would certainly buy again from the company."
Mar 2008"Fantastic interactive website with plenty of information, images and options. "
Mar 2008"Great website. Very easy to use and informative. Especially like being able to see the changes in the order visually when customising the Tripp Trapp. Also very impressed with the online questionnaire."
Mar 2008"I liked the policy (no table attached the chair, so that the baby can join us, to be treated as a member of the family!). Also it's important to make sure the customers understand how to use it, and you do care about it. Also good design too! "
Mar 2008"Great website, love the simple functionality and the trip trap design function. much easier to use and understand than other websites selling stokke trip trap chairs."
Mar 2008"This is a great site, easy to get about in and well thought out. I loved being able to see the Tripp Trapp design as I wanted it... excellent, thank you!"
Mar 2008"Excellent user friendly site - made my order very easy and I loved being able to design the tripp trap before I bought it!"
Mar 2008"Excellent service, Stokke goods delivered next day, everyones happy! Including the baby! Thank you. "
Feb 2008"A fantastic easy to navigate site. I really enjoyed using it."
Feb 2008"Your website is fantastic! Well done! "
Feb 2008"Easy to navigate and to order. Also feel that there is interaction by telephone if preferred/necessary."
Feb 2008"Thank you very much for your prompt and efficient service, and for double-checking our order with us. We'd have no hesitation to recommend your company in the future."
Feb 2008"I placed an order with you and received my shoes within 3 days. They are great and the service I received from your store was most impressive. I will recommend you to all my friends."
Feb 2008"One of the best website's I have visited in a long while. Easy navigation and good information about products and T & C's."
Feb 2008"great"
Feb 2008"Fantastic service. This is rare in UK. Keep up the good work."
Feb 2008"Thank you for a speedy delivery of my goods. Very good communication and service! I would like to say how much I am loving the new Trapp Tripp chair and all the accessories, which come with it. It is truly a MUST have for every household. There is absolutely no comparison to any other chair on the market. It is stylish, very well made, good quality materials, small, beautiful and comfy for a baby/child. My son loves sitting at the table. It is the best purchase I have made so far for my baby. HandySitt is a lovely product too and I am sure we will get a lot of use out of it. Now I will not need anything else for my son in terms of highchairs or seats. Bye bye plastic monstrosities forever. Thank you very much. "
Feb 2008"I really liked the Tripp Trapp 'maker' - being able to see what all the colours and accessories would look like together."
Feb 2008"Very easy to use."
Feb 2008"Great site, very user friendly. Love the twist idea!"
Feb 2008"Love the option to see what the different colour options look like on the chair. Easy and clear website- find the comments very reassuring. Free and swift delivery a big bonus!"
Feb 2008"I just wanted to thank you for a fantastic product and a fantastic service. I seem to spend half my life dealing with poor companies with departments that do not communicate, deliveries that are late, and products that are incomplete or even faulty. It is so refreshing to find a company where the website works, the item arrives within 24 hours and where you feel safe with your transaction. I will certainly recommend your company to my friends and family. "
Feb 2008"Very easy to use, thank you."
Jan 2008"I couldn't believe it when the BackFriend I ordered from you on Friday afternoon (25th January) arrived early this morning (28th). What excellent service! And what a comfortable morning I've spent!"
Jan 2008"Really liked how you could 'build' the Tripp Trapp on-screen to see what it would look like with the various options - very handy. Easy-to-navigate website and also clean and easy to read. "
Jan 2008"Very easy to use and particularly like the build your own chair."
Jan 2008"What a fabulous website. All the information I could possibly want, is available and easily accessible. Thank you!"
Jan 2008"I'm a first time customer. Very easy ordering process, thank you."
Jan 2008"Very nice site, good usability and easy to navigate. (I've been a professional web developer for over 10 years and it seems good web and usability design is rare so it's nice to see)."
Jan 2008"I think this website is very informative and I really liked the emphasis on after-sales service which I have not received elsewhere. I also like the personal feel to the website, everything is explained in-depth but very clearly."
Jan 2008"Impressed with the site and company philosophy so far - very much hoping delivery is as efficient and hassle-free as the order has been! Thank you!"
Jan 2008"Very good website. Not cluttered with too much information. No pop ups / annoying adverts. Easy to use. Quite elegant and easy to use."
Jan 2008"Hi, I am just writing to thank you so much for your wonderfully efficient service. We received our Stokke cot package yesterday and are delighted with it - it is a great product, very high quality, and possibly even better than we expected. We are excited for the day our impending new arrival gets to test it out! It arrived so quickly and we are very grateful to your company for sourcing a courier to get it to us in Northern Ireland at a good price. So many companies just won't deliver here, or charge extortionate delivery charges, so we are so pleased that we were eventually able to get the product we wanted, plus all the lovely accessories, without having to resort to coming over on the boat to get it! "
Jan 2008"Really good website. Very quick and informative and very easy to find the information you need. This our 3rd Tripp Trapp chair. You are also the cheapest and delivery is included. Fantastic. Thank you."
Jan 2008"I found the site one of the easiest sites I have ever navigated. I also appreciated filling in the tripp trapp chair guidelines test. Reassuring to know that the chair is effective for sitting in and helping folks use it to its best potential. Nice work!"
Jan 2008"Great website and really good design and easy to navigate - especially like the way you can design your own Tripp Trapp. I like the nice simple white layout too. It's very clear and kind on the eyes. Well done!"
Jan 2008"Excellent site - easy to navigate to buy something quickly but also fun to play with designing your own chair if you wanted to."
Jan 2008"Just to say that this is the first time I've seen your web site, upon searching for Tripp Trapp. I am very pleasantly surprised that the products are all high quality and innovative and I will definitely return. A very user friendly site, modern, vibrant and gives enough information to get exactly what you need without having to telephone anyone. Very impressed!!!"
Jan 2008"Finding Back in Action's site was a great find. They were really good at sticking to their price promise and I'd recommend them to anyone. Fantastic service and v. speedy delivery. Tip for the Tripp Trapp: if you're putting the highchair together along with the baby set, cushion and harness I'd highly recommend reading all 4 sets of instructions before putting it together. I ended up building and rebuilding the chair to accommodate all the extras."
Jan 2008"Excellent Website"
Jan 2008"Your website has been really good and useful, we used it for the purchase of a tripp trapp chair for our 6 month old son. I especially liked being able to create our own style, this was very helpful. "
Jan 2008"Your website was very informative and helpful, and very easy to navigate. I was able to select and order a Tripp Trapp high chair with confidence. Thank you very much."
Jan 2008"I thought the test for pre-purchase of the tripp trapp chair was great - really socially responsible."
Jan 2008"Good website"
Jan 2008"My husband and I are so impressed with your company. I spoke with Ron (an employee of David's) yesterday and could not have received better service. I must say it's so refreshing to have straight answers and kind, prompt service. You're running a perfect business. We received our Stokke crib and other stokke products within the 24 hours even during this Christmas/New Year's week! You've saved us because the baby is coming earlier than expected. We couldn't have found a better price or a quicker turn-around time. You are the best! "
Dec 2007"I bought back friend nearly two years ago, this product really helped me with my lower back problem specially while I am driving, I am really happy with the product as I am going to order another one for my home use."
Dec 2007"Thanks for such amazing service - if only every shopping experience was as straightforward as this one. Ordered Tripp Trapp online at 11am, delivered next day at 1pm, baby sat at table enjoying dinner with us at 5pm! Brilliant! "
Dec 2007"Easy to use, clear and efficient! (Hope order delivery time is as good!)"
Dec 2007"Very clear, helpful and easy to navigate."
Dec 2007"Lovely, bright clear site that was easy to use."
Dec 2007"Absolutely fantastic - so easy - particularly liked the way you could view different Tripp Trap chair combinations."
Dec 2007"Great - really easy to use. Will visit again and recommend you to friends."
Dec 2007"I would like to thank you for all your help and the efficient service you provided. My MBT's arrived the following day and they are terrific."
Dec 2007"Brilliant Service! Next Day delivery on the Tripp Trapp, the Back in Action instructions were simple to follow and made more sense than the Stokke ones. Our little one seems to love his chair and has taken to solids with great enthusiasm."
Dec 2007"Your website is great, very clear and easy to use. As a proud Granny I'm very happy to order what looks like a great high chair for my Grand-daughter."
Dec 2007"Very good website overall, particularly the build your stokke tripp trapp function."
Dec 2007"Great customer service after nightmare experience with another website. (Had waited over 6 weeks with still no delivery). Back in Action were able to deliver next working day and also gave advice about how to set up the chair. Best of all they lowered the price I was originally going to pay. Thanks for your quick and friendly service!"
Dec 2007"Website very good and user friendly. Loved the function of designing your own tripp trapp combinations - not seen anything like that before."
Dec 2007"The website is very informative and easy to navigate"
Dec 2007"Extremely user-friendly website & obviously very dedicated team to supply the information needed without over exaggeration or too much hype. Also I'm sure the after sales care is as good as the pre sales, unlike a significant number of websites selling baby stuff. Many thanks."
Dec 2007"I think the website is very user friendly and really helps you choose the right combination that best suits you and is very easy to use too."
Dec 2007"Great easy site - minimal hassle, thanks."
Nov 2007"Really easy to navigate and the only site I have found that gives advice on which tripp trap accessories are right for different ages. Thank you. Looking forward to 24 hour delivery."
Nov 2007"I just wanted to say a huge thank you. A friend recommended your website to me and i'm really glad she did! My Tripp Trapp high chair arrived within a couple of days and i'm thrilled. The chair is a great extension to our dining table. Just what my six month old needs, so thanks a million."
Nov 2007"I found your website very easy to use and would definitely recommend it to others."
Nov 2007"This is the second chair ordered. The first chair is now in Bangkok, Thailand!"
Nov 2007"Very pleased with our Tripp Trapp which arrived safe and sound, thank you for a wonderful service. I'll definitely being using this site again."
Nov 2007"I've just returned from a week in the Netherlands and found the chair and monitor arm in my office this morning. I put the chair together in about 5 minutes and I'm very pleased with it. It's been a pleasure dealing with you and Back in Action."
Nov 2007"Thought that your website and the information contained on it are excellent."
Nov 2007"Just wanted to say thank you for dealing with my order so quickly - I ordered a Varier Variable Balans stool at midday yesterday and it arrived in Scotland within 24 hours. Other sites were quoting 4-6 weeks delivery with a charge. Great price and great service - I will recommend your company!"
Nov 2007"Can I just say you have provided me with the best customer service I have received in a long time. Easy website to build the Tripp Trapp for my daughter and delivery the next day. I am very impressed and will recommend you to friends. Thank you."
Nov 2007"I thought yours was the most user friendly site i've seen in a long while and certainly easier to look at than the other two competitors ***********.co.uk and ********.co.uk. Fantastic service as i have just received a phone call from you whilst typing this!!! Excellent service, well done."
Nov 2007"The best highchair in existence!"
Nov 2007"Wish you had a shop in Cardiff - absolutely sure it would really well. Don't let the Welsh miss out!"
Nov 2007"I think the website is great. Really easy to use and I'm very impressed that you can design your own Tripp Trapp online. Hope you can match the price that I've found on another site. Not a great price difference and your site has convinced me that I would be better off buying from you."
Nov 2007"I think you have a lovely site. It's easy to use and very clear. Now I hope my order arrives as smoothly!"
Nov 2007"Easy and Quick site to use, beats looking round a shop anyday!! Thank you for a brilliant site."
Nov 2007"Excellent product - excellent service - highly delighted customer. I make a point of recommending you and your products to anybody either with a "bad back" or in the caring professions."
Nov 2007"GREAT site - best one I found for the Tripp Trapp product. Particularly liked the interactive build your own Tripp Trapp, and the questionnaire at the end was very convenient for me to do in my own time. No improvements necessary from my point of view :-)"
Oct 2007"Really easy site to navigate and full of useful tips on using the chairs successfully."
Oct 2007"We purchased a tripp trapp chair via your website and were delighted that it arrived less than 24 hours from ordering. This is the quickest and smoothest purchase in a long time. Many thanks"
Oct 2007"We’re very impressed with your service. Our Tripp Trapp chair arrived in less than 24 hours. The price promise also lived up to its word. Well done!"
Oct 2007"Excellent. Simple, quick and user friendly. "
Oct 2007"Many thanks to your Bristol store for great advice, service, reliability and a stunning bed!"
Oct 2007"I found your site very easy to use and being able to design my own chair and actually see what it looks like put together rather than just selecting various options independently was a great help. "
Oct 2007"Received the Tripp Trapp I ordered. Just a note to say thank you for the fast despatch and pleasant manner of the chap from whom I ordered the product from over the telephone. "
Oct 2007"It's very good and user-friendly. The reason I bought from you is because of the facility where you can design your tripp trapp - very useful to see what it will look like!"
Oct 2007"I have used a Thatsit Kneeling Chair with Backrest for about 8 years, having returned to it (and you) after an uncomfortable and painful period with an alternative suggestion from another Company. Having left the Company, there was a scrum going on as to who was going to get my chair! I will not miss the Company but I will miss my old and faithful chair. I also know my chair will remain one of the most popular pieces of office furniture."
Oct 2007"Hello, I have two Stokke Sitti chairs for my daughters and will buy a 3rd for the 3rd child shortly - am very pleased to see that it is now available in the UK. I noted that you write that it is only for children aged 2 and up. You can buy a baby "harness"; my girls have been using their Sitti since they could sit - and it is actually much more supportive for the little ones than TripTrap!"
Oct 2007"Thank you so much for the speedy delivery of our Tripp Trapp chair. We ordered it after 6pm on a Friday and it arrived first thing on a Tuesday. This was way beyond out expectations. Will definitely recommend you. "
Oct 2007"Just wanted to let you know how satisfied I have been with Back in Action. I ordered a Tripp Trapp chair, and it was delivered the very next day. I was really amazed the order was delivered so fast and would definitely recommend and use you again. "
Oct 2007"This is a great site - very easy to use, quick and full of information. A great find, now looking forward to the arrival of our Tripp Trapp!"
Oct 2007"Really helpful and informative site. Very competitive prices with the added confidence that you are buying from a reputable company."
Oct 2007"I found your website very user friendly and would not hesitate in either using it again, or recommending to a friend. Thank you."
Oct 2007"I think it is truly excellent - the tripp trapp design option is great. Can't really think of much you could improve to be honest!"
Sep 2007"I just wanted to say thank you so much for the fantastic service I received! I was desperately seeking some stokke cot sheets and they are so difficult to get hold of. I ordered my sheets from you at about 3pm and they arrived just after 8am the next morning. You just can't ask for more than that and staff at the London store when I phoned were really helpful. I will certainly be back again."
Sep 2007"Hi, I ordered the Stokke Tripp Trapp Highchair for my Daughter and it arrived this morning. I've already assembled it and Victoria has tried it out. We definitely made the right decision in purchasing the Tripp Trapp Chair as Victoria looks so comfortable in it. Also, it looks absolutely gorgeous in our Kitchen. If you're looking for a comfortable, adaptable, practical highchair for your child and you don't want to compromised on style, the Tripp Trapp is an abosulute must have. "
Sep 2007"Great website - really fast and easy. Makes a nice change from others."
Sep 2007"Thanks for the speedy delivery of the Tripp Trapp I ordered which I received within 24 hours. I am really pleased with the product and service and would recommend your site to others."
Sep 2007"Excellent website - only wish I'd found it sooner. Superb range of tripp trapp goods."
Sep 2007"The tripp trapp designer tool is very useful and I received a call back within 5 minutes of placing my order promising to undercut your nearest competitor by £5. Very impressive, thanks!"
Sep 2007"Very informative, fast, easy to navigate and simple to use."
Sep 2007"Very quick and easy thank you. I did not buy from a competitor because theirs was more difficult and tried to sell me things I did not want."
Sep 2007"Website fine - easy to use, simple to order. Very prompt delivery was much appreciated. Sissel Sitfit Plus - excellent."
Sep 2007"Easy to use website and with free delivery it couldn’t be easier to shop."
Sep 2007"Great website!"
Sep 2007"Really impressed with your website - easy to move around and the important information and options are clear. Just what you want when shopping online. "
Sep 2007"Excellent site, I particularly liked being able to design the tripp trapp prior to purchase. The information available was fantastic and reassured me I was buying the right high chair for my child. The website was easy to use, well laid out and user friendly."
Sep 2007"The Tripp Trapp selector was excellent to use. It really helped make the decision as to which colour scheme to choose."
Aug 2007"Very well set up site, great to be able to see what the different colour variations look like and the website works fast, which is better than some alternative suppliers. Good to receive plenty of information and guidance on how to use the chair."
Aug 2007"Extremely good website overall. Loved the way I could view different customisation ideas!"
Aug 2007"Excellent."
Aug 2007"Fantastic website, tripp trapp creator very helpful, easy to use and navigate."
Aug 2007"This is a wonderful website - very easy to navigate, and I feel confident in the safety of my child thanks to your online guide to setting up the Tripp Trapp chair! Hope it gets delivered very soon so we can start enjoying mealtimes together.. Thanks loads."
Aug 2007"I think your website is incredibly easy to use and have already bought a tripp trapp from yourselves last year, now another one for our 6 month daughter as they are so good. Of course expecting another baby next February so will of course be ordering yet another one next year again! The best website for selling Stokke highchairs, no need to improve"
Aug 2007"Great website - really easy to use, clear and fun. Have just ordered a high chair plus all baby bits and a Handysitt and bag."
Aug 2007"Brilliant website really easy to use even for someone totally useless on the computer like myself!"
Aug 2007"This website was easy to use and gave all the information I needed. "
Aug 2007"I found the site very user friendly and easy to negotiate."
Aug 2007"Excellent website. Extremely easy and useful for customers. Well Done. "
Aug 2007"I think that you have constructed an excellent website."
Aug 2007"An informative and easy navigable site. Too many are busy with moving graphics and time consuming to use. Yours is a pleasure. I enjoyed 'building' my baby's chair and also your questionnaire. It is good to find a supplier that supports their products so seriously. I also like the fact that you don't add delivery charges on top. Thank you. Looking forward to using the product."
Aug 2007"Very clear selection choices and good idea to have on-line safety checklist before purchase."
Aug 2007"Excellent. Thank you"
Aug 2007"Very clear and easy to use. With the details for paying I love it when I can put in post code and address comes up as we all dread filling these details out all the time. Great!"
Aug 2007"We where wanting to buy a tripp trapp highchair for our 5month old son as we have been impressed with reports about them. Having visited your site you have impressed us even more, what a wonderfully user friendly site! Thank you for making the decision to part with our money so easy!"
Aug 2007"I think this is one of the best websites I’ve ever used, for the following reasons. Clear, clean and concise, professional, very easy to use, and the reason I bought my product from this site. Nice one!"
Aug 2007"Very impressed with website, it was good to be able to design and view the tripp trapp highchair before buying it. Also it was great to read previous customers comments."
Jul 2007"Your service has been second to none. Prices, website, correspondence, delivery, assistance...everything absolutely excellent. Thank you!"
Jul 2007"I think your site is fantastic. I love the "create a bespoke Tripp Trapp" feature. The simplicity in style (lots of white, with accents of strong colour) is particularly appealing and the language used in the body copy is fresh and modern. I also like the option to pay online or via a telephone call, made by yourselves. Good work - sorry to ramble only before having my little boy I worked in marketing. "
Jul 2007"The staff at Back in Action are wonderful, helpful, polite and cheery (that’s when they haven’t lost their voice) slight problem with the Xplory namely the seat dropping and the front wheel falling off but the back up from Back in Action is great."
Jul 2007"I have been really happy on this site! I especially was impressed with the quick reply to my online query. Thank you very much."
Jul 2007"Love your web site, very easy to use with clear instructions."
Jul 2007"One of the best websites i have ever used. Very easy to use and with great information."
Jul 2007"Just to say that i found your website the most comfortable to deal with when looking for a tripp trapp, so opted to buy with you. Thank you and i'm very excited about receiving the chair for my second child as she is trying to oust her big brother out of his!"
Jul 2007"Fantastic! Ordered and delivered with 24hrs; so glad I came back to order from you again."
Jul 2007"Thank you very much for our lovely Tripp Trapp chair! Our little boy loves it. I ordered it two evenings ago and it came this morning, so I am over the moon with the service and prompt delivery. I will recommend you to all my mummy-mates...."
Jul 2007"I think your website is excellent. Very clear. Good use of shape and colour. Well done."
Jul 2007"Your website is nicely arranged, has nice personal touches in the text and generally is very appealing. Well done."
Jul 2007"Good website, as I was able to easily build the trip trap that I wanted. So many websites make you work hard to find what you want. Yours does not!"
Jul 2007"Very user friendly and good explications"
Jul 2007"I bought your posture pack for my son. He is 7, left handed and struggles with writing. The school doctor recommended it. He used to hate writing and sat at a funny angle. All the children in his class are jealous that he has one all to himself. He also says he is the only one who doesn't get a sore bottom sitting for long periods. I would recommend it to anyone. His writing has improved greatly as he is positioning all his work and sitting in a proper position."
Jul 2007"A well thought out and presented website."
Jul 2007"Excellent website. I often buy online and will not use companies who have 'bad' websites. It took less than 5 minutes to place my order, very easy to follow instructions and lots of information about the product. Looking forward to receiving the high chair (have been since he was born!). Baby crying so got to go but could go on forever!"
Jul 2007"I would like to thank you for a great purchase experience. The Xplory arrived safe and sound yesterday. From initial contact (where your responses were rapid) to the very intuitive online ordering system and follow up on the telephone, all stages were excellent. It was also a nice surprise to receive the maxi cosi car seat adapter that I thought was out of stock. I would have no hesitation in recommending you to others in the future. Thank you."
Jul 2007"I love the fact that you have the ability to see all the options available for the tripp trapp chair. I was the "thing" that made me decide to buy the chair from your company."
Jul 2007"Very easy to use."
Jul 2007"I really liked how you could build the Tripp Trapp chair to see what it would look like and the website was very easy to use."
Jun 2007"Best web site ordering I have ever used - quick and comprehensive. If only all on-line ordering were as simple."
Jun 2007"Very easy to use site - sorry cannot think of any 'improvements' off hand - but was so impressed by ease-of-use (and competitive pricing) that we decided to 'reward excellence' and purchase from you."
Jun 2007"Really easy to use. I placed my second order for a Tripp Trapp high chair. It took no more than a couple of minutes. Perfect! Thank you"
Jun 2007"Site very clear, easy to navigate and use - great thanks"
Jun 2007"Great site - easy to navigate and I loved the questions asked about the Tripp Trapp after I bought it. It really shows you care about people using the chair properly. Really excited about getting it. "
Jun 2007"An easy to navigate and easy to read site. "
Jun 2007"Would highly recommend Back in Action if you are looking for a Tripp Trap. Excellent prompt service from their staff over the phone. Very friendly and helpful. Wonderful product! Thank you very much."
Jun 2007"I just want to tell you how impressed I am at the speed of your delivery - I ordered on Wednesday and my parcel was delivered on Thursday. You can't do better than that!"
Jun 2007"Great website. Fast and very easy to use. "
May 2007"Easy to understand and very user friendly, I have wanted to get a TT for awhile now and I have found this service great. Thank you. "
May 2007"I think your website is brilliant. It's easy to navigate and is full of useful information to make deciding on your purchase very straight forward. I also think the prices for the Stokke Trip trap are very competitive. I wish I'd found your website a few months ago. "
May 2007"Just a quick note to say thank you for some excellent customer service. Our initial Stokke has a screw missing, so we phoned up and told your London office. The chap at the other end said he'd phone round and stick one in the post - and it came the next day!! Thank you very much!"
May 2007"Good, easy to use and has helpful parts - like letting you see the colours of the trip trap all together with the baby stuff. "
May 2007"Excellent website, easy to use and I like that I can see that products are in stock. This is my second Tripp Trapp chair from you for my new baby and my son is now 5 and loves his chair. Many thanks."
May 2007"Super - very easy to use. A pleasure. "
May 2007"Just a quick note to thank you for the great service and to compliment your staff and processes. I ordered a Stokke chair on Tuesday afternoon, received email confirmation of the order within 30 minutes and received the chair and accessories by Noon on Wednesday. Fantastic!!"
May 2007"Very easy to use and liked the ability to see the various tripp trapp colours. Ordered from this website rather than others because of this. "
May 2007"Great Website - ordered what I wanted in minutes."
May 2007"After having a session on a Mobiliser at your Bristol office I had the best nights sleep for months & months. I have rented one for a month, if only after one session it gave results like that, myself and my partner are really looking forward to the forthcoming benefits. After this morning's session I'm already feeling rejuvenated."
May 2007"I just wanted to say a really big thank you for your great service. I couldn't believe it when my order arrived so quickly - within 4 days - particularly when other firms make all sorts of excuses for slow NI deliveries. Congratulations on an excellent service. It's for my daughter who is expecting her first baby in May and I was worried that I had left it too late! I will certainly use your firm again."
May 2007"Just wanted to say thank you for the fantastic service. I ordered a posture pack yesterday and it arrived today. Wonderful service."
May 2007"Absolutely brilliant, couldn't believe how quickly my order arrived. It's very reassuring to buy from a well informed and knowledgeable source, I tried to buy the high chair from a large baby store and the staff couldn't tell me a thing about it. It's rare to find such attentive customer service when buying from the internet. Thank You."
May 2007"Great website. Very easy to use. Love the tripp trapp creator."
Apr 2007"I loved the Tripp Trapp creator, it really helped me to make up my mind on the colour scheme. "
Apr 2007"Very nice web site, informative and intuitive to use - well done. "
Apr 2007"Great website - the best on the web for the highchairs "
Apr 2007"Thank you so much for such efficient service, I will recommend you to everyone at my chiropractic college, studying will be much less unpleasant in my fantastically comfortable new chair!"
Apr 2007"Web site design is great. Looks good. Content informative. Trip Trap designer really great. Keen pricing. Payment / delivery options. "
Apr 2007"Your website is great - easy to use and very well written. I translate stuff into Plain English for a living and have found your site very clear. Cheers. "
Apr 2007"Excellent web site, good info and tips, I will recommend you to all my baby friends who are also looking to make the same purchases I have. "
Apr 2007"Excellent "
Apr 2007"Useful site - easy to navigate "
Apr 2007"Easy to navigate. Questionnaire - good idea "
Apr 2007"Excellent site, easy and intuitive. "
Apr 2007"What a great store. I am from Australia, I would have love to order the Stokke Sitti, but unfortunately your online store do not have international delivery. May be it's something that you could consider in the very NEAR future? "
Apr 2007"We've ordered a few Stokke items from your site in the past year and have always been really happy with the service - thanks"
Apr 2007"Excellent web site, good info and tips. I will recommend you to all my baby friends who are also looking to make the same purchases I have."
Apr 2007"Thank you so much for such efficient service, I will recommend you to everyone at my chiropractic college, studying will be much less unpleasant in my fantastically comfortable new chair!"
Apr 2007"This is our second order in just a week. We decided to order another tripp trapp for our second child. The first arrived very promptly - thank you. It is a very good product and your website is very clear and easy to use. Thanks"
Apr 2007"Great range of products, especially Stokke. We already have a chair for our son and our now purchasing one for our daughter. We also have two of the cots. We will now be saving up for some adult Stokke stuff. Love the rocking chair but a bit out of our price range!"
Mar 2007"A very comprehensive, interactive, and easy to use site. "
Mar 2007"I am really pleased with my new tripp trapp and baby set and seat covers. I would like to know how I can purchase a table to go with the seat, we seem to use the chair more in the kitchen and have no table there!! Please let me know. A very pleased customer! "
Mar 2007"Thank you - the kneeling chair is a brilliant device particularly since I sit at a screen for several hours a day. The chair combined with a bit of yoga has completely removed my chronic back problem so thank you very much."
Mar 2007"The chair has arrived and it's fantastic. George clambers up and sits very beautifully at the table and we no longer have fiddly faddly cushions and slipping-off at supper time. So thanks!"
Mar 2007"Thank you so much for the as promised 24 hr delivery of the Sleepi cot. Your excellent levels of service continue to impress! I have just HAD to have 'visiting granny' duplicates of the original Sleepi and Trip Trap I bought for my granddaughter from you. The ongoing pleasure of their good design and aesthetics proved irresistible! I've found the basic trip trap is excellent seating for a hyperactive 11 yr old that I tutor. Somehow being able to anchor her feet has made a huge difference to her concentration levels. I love using the chair myself, and hope to visit your London shop in April to try out the Actulum chair. Granny's turn for a treat! Thank you again and wishing you well."
Mar 2007"We would like to thank you very much indeed for your fantastic very friendly, helpful & fast service. Our Tripp Trapp chair & all the bits & the HandySitt arrived at 8.20 am on Friday & everything is perfect. We had had a nightmare with another company at the beginning of the week with the promise of a fast delivery which did not happen so we cancelled that order & came to you. Thank you very much & if we need anything else for our grandson we shall be in touch again."
Mar 2007"Just to say thank you for the fantastic service. The chair arrived within 24hrs and my daughter thinks it is great. Many thanks and well done."
Mar 2007"I spend each evening sitting at my computer on my Backfriend which is invaluable. Before I bought one I was told once I had it I would wonder how I managed before. Quite right. I can sit on it for hours without back ache."
Mar 2007"Just to say thank you for the posture pack I received and what excellent service - it arrived here in Derbys at 9:30am the following morning! I will certainly recommend Back in Action and am very keen to promote your products in the schools I visit as a children's physiotherapist."
Mar 2007"Thank you very much for sending my Tripp Trapp to me. We bought it after several recommendations and it has been one of the best purchases we have made for our daughter."
Feb 2007"Breathtaking - I ordered a Stokke Variable yesterday about midday and it was delivered before 9.00 this morning. From Amersham to north Essex is not the equivalent of a moonshot, I know, but it is still a remarkable performance. Thanks."
Feb 2007"All arrived safely. Thank you so much. If only other companies were as helpful! Thanks again."
Feb 2007"I have been meaning to get in touch to say how pleased I am with my RH chair. It has made using the computer and studying my Spanish so much more comfortable. It was so easy to set up as well having been shown how in your shop. Now when I sit down I can feel myself automatically going into the correct position, feet flat down and spine S-shaped! Many thanks for your advice and service."
Feb 2007"Many Thanks For Your Fantastic Quick Service. Your Product Range Is Brilliant. I Will Recommend You To My Friends And Family. "
Jan 2007"Thank you for you extremely prompt service and efficient price match scheme! The chair was delivered today less than 24hours after ordering."
Jan 2007"Thank you very much for your very fast delivery. We received our harness at 8am this morning. Fantastic for me as my little girl can now eat in safety, not so good for her as she can no longer stand up in her chair and squeal with delight at how clever she is. Once again, thank you for the excellent service."
Jan 2007"WOW what an excellent service you provide, the customer service is excellent, with the advice, friendliness and time that they give you. Delivery within 2 days was exceptional. A big thank you to Emma."
Jan 2007"Thank you for your amazingly prompt delivery. Also your user friendly web site, and excellent help from staff at your Marlow store, couldn't wish for better, will recommend your company to friends."
Jan 2007"Wow! What fantastic service. I ordered a tripp trapp chair from you yesterday and it arrived today. Great price, great website and super fast delivery. Thank you very much!"
Dec 2006"Just a note to congratulate you on your fantastic delivery service. I placed my order on-line yesterday afternoon at 3pm and the chair arrived before 11am today - that's what I call service! The chair is perfect for my needs and looks good too. Many thanks."
Dec 2006"I just wanted to let you know that I have just received my Stokke high chair. I read the customer feed-back section on your site, so my expectations were high, but I am so pleased to say that you matched them completely. I only ordered on Monday night and now my daughter will have her first supper in her new chair, less than 48 hours later. Superb service! I will be recommending your site to everyone I know. Many thanks for your prompt delivery and the great effort that you have put into making your site so user-friendly."
Nov 2006"I just wanted to say thank you. I ordered a Stokke Variable Kneeling Chair on Tuesday and it arrived the next day. You also price matched and knocked an extra ú5 off the price. Excellent service, well done."
Oct 2006"Hi, I would just like to express my total satisfaction with the service I have received. I found your sales assistant to be highly efficient and helpful in my enquiries and the goods arrived the following day. I was very impressed with the price beating promise and will certainly be recommending your services. Sometimes we are quick to complain about the lack of service we receive as a customer and I am pleased to say this has not been the case here. I have been so impressed I just wanted you to know about it!! Thanks very much."
Oct 2006"Just wanted to say how fantastic your service has been. Our Tripp Trapp and kneeling chairs arrived last Tuesday and both have been real hits! Thank you for such speedy and efficient service and such excellent products!"
Oct 2006"Absolutely fantastic service. I ordered 2 tripp trapps. Not only did you match the lower price I found, you also deducted an additional ú5. I got the items the following day. You guys are amazing. I will definitely recommend you to my numerous playgroups. I will be back for more items."
Sep 2006"Amazing Customer Service. Can we just comment on what a pleasure it was using your company. The customer service from start to finish was fantastic. We ordered our goods on Tuesday lunchtime and received them on the Friday. The delivery company were very helpful and professional whilst delivering the goods. We won't hesitate to recommend you to both friends and family. Keep up the good work."
Sep 2006"I just wanted to say thank you and well done for your excellent service. I ordered a kneeling chair on Monday this week and was very pleasantly surprised to see it arrive within a day. Also, the chair itself is excellent - just what I was after."
Sep 2006"Our Trip Trap chair was delivered this morning 48 hours after placing an online order. The additional instructions supplied are excellent & I am delighted with the level of service received. If only all businesses could match your standards!"
Aug 2006"Wow! I designed and then ordered my new Tripp Trapp highchair on Tuesday, you phoned me for payment Wednesday and it was delivered Thursday! Excellent service, quick and efficient. My baby boy is not quite 5 months old yet but had expected to have to wait ages for delivery! Well done, will be recommending you to everyone."
Aug 2006"Absolutely fantastic service. I ordered my tripp trapp chair yesterday and was amazed that it arrived this morning!! Wonderful and easy site to buy from and great customer service. Will recommend you in future. Many thanks"
Aug 2006"I bought a couple of Hag H05 chairs, one for work, one for home and thought I'd let you know how happy I am with them. When I trialed the first one in early January I had been unable to sit in any chair and it was a great relief to find one that seemed ok. I have now been using it for 6 months and it has proved to be a good choice - thanks for your company's good advice in helping me choose it."
Jul 2006"I bought a pair of the MBT shoes from Back in Action yesterday and just wanted to send you my sincere appreciation for all your advice. The chair I have is similar to the one on which I sat to try the shoes on (but no arms!!) but has slightly wider rollers and a fully upholstered back. I travelled to France on the train a few years ago and returned with severe circulation problems and was advised to rest my feet on a cushion so of course I have been using the chair incorrectly for ages. No wonder my back kept going into spasm. I have implemented your instructions and am much, much more comfortable. It was so kind of you to take the trouble to show me how to sit properly. "
Jun 2006"Can I just say a big thank you to you all for the wonderful service you provide. I was completely impressed with the simplicity of the ordering process and when I called to check my order, the woman who helped me was fantastic. Then to cap it all, you provide all the information needed for tracking the order with your delivery company. Certainly the best service I have encountered in a very long time. Well done for restoring my faith in shopping! Many thanks for all the hard work and I will definitely recommend your site to my friends."
Jun 2006"I ordered a Tripp Trapp from you last week on the internet from your fantastic website and I would just like to say the service I have received throughout has been amazing. From an immediate answer to my question, to numerous informative emails confirming my order, tracking delivery everything, it's been just brilliant. What a fantastic company you are, you certainly know how to look after your customers. Thank you very much, I will thoroughly recommend you to anyone that will listen."
Jun 2006"Thank you for the most amazing, efficient and spectacular experience of ordering and delivery. The chairs arrived the very next morning."
Jun 2006"Just a quick note to say thank you for the delivery. My husband and I were incredibly impressed by the speed in which this order was dealt with and the quality of the product is perfect."
May 2006"Having received my Back Friend two hours ago, I write to re-iterate the positive comments I posted in your on-line questionnaire. I am extremely impressed with the service provided by Back in Action; the speed of processing the delivery and best of all the receipt of my order the day after I placed it on the web! Many thanks."
May 2006"I ordered a Handysitt booster seat from your company yesterday and i would just like to say how impressed I was when it arrived before lunch today, that is a great service, I will be recommending you to all!"
Apr 2006"WOW, fantastic company. Price promise and super quick delivery of a beautiful chair! Thank you for making it so easy. "
Mar 2006"Bought the Xplory Pushchair.... a fantastic invention all round! Perfect in every way - comfortable, a variety of positions for different needs, sturdy, great going up kerbs and so manoeuvrable in small spaces......great for my back too!"
Mar 2006"Just a quick note to say thank you for sending me along to see an osteopath. (I came along on Feb 17th to try the Mobiliser... you said my sacroiliac joint alignment was out). I actually need a hip replacement. (Severe advanced osteoarthritis of the hip and avascular necrosis... so one hopes the op might be soon). Not wonderful news but goodness knows how much longer the hip might have gone unspotted / untreated whilst everyone was focussed on 'my back problem'. Bizarre that you suggested an osteopath rather than a physiotherapist... but thank you so much!"
Feb 2006"I would like you to know that I have just spoken to Abi at your London store and she was extremely helpful and very informative. I am now more than likely to make my mattress purchase from yourselves as a result."
Jan 2006"I called to talk about the Perfect Chair and ask about stock and ordering, after a hopeless experience with a competitor. I spoke to a really nice representative who could not have been more helpful. I would like to state that at the initial enquiry/ordering stage, this has been one of the most pleasant shopping experiences I have undertaken over the 'phone."
Jan 2006"Thank you all ever so much for such a fantastic service!"
Jan 2006"Hi, I would just like to express my total satisfaction with the service I have received. I found your sales assistant to be highly efficient and helpful in my enquiries and the goods arrived the following day. I was very impressed with the price beating promise and will certainly be recommending your services. Sometimes we are quick to complain about the lack of service we receive as a customer and I am pleased to say this has not been the case here. I have been so impressed I just wanted you to know about it!! Thanks very much."
Jan 2006"I would like to thank you for your prompt and efficient service. The Tripp Trapp arrived yesterday, well within your promised delivery period, and is ideal. Many thanks."
Dec 2005"I placed an order on Tuesday for a posture pack which arrived yesterday, I would like to thank you for the prompt and efficient service I received. Many Thanks."
Nov 2005"Thank you! Prompt efficient service once again!"
Oct 2005"I have just placed an order. I just wanted to record my appreciation of the quality of client service of your company - I will certainly be shopping with you again. I have been impressed with the clarity and 'user-friendliness' of the website, the fact that you responded to my email enquiry and finally by the person I have just spoken with in Marlow."
Sep 2005"The Ergolife Stols arrived this morning. Thank you ever so much for such speedy delivery. We will use you again and tell people where we got such nice, portable seats so easily. I grew up using the same type over 30 years ago camping in New England. My recent Google trawl looking for them landed me on your site. It's good to see a great design still going strong. Thanks again."
Aug 2005"Thank you to all your staff for giving us so much of your time yesterday when we visited your Amersham shop. It's a really impressive place! I will certainly be sending my patients down to see for themselves."
Jul 2005"Your website is very user friendly, with clear instructions - much easier than most I've used. Thanks."
Jun 2005"Your site is brilliant!"
Jun 2005"Thank you for helping my wife pick a chair that has eased her pain at work. The service was excellent and the chair is too!"
May 2005"I recently bought an Xplory pushchair. It's fantastic! My son is disabled with limited movement. Having this pushchair has changed both our lives because he is now comfortable when we go out and he gets to see life from a different angle instead of being on his back 24 hours a day. It has made me confident enough to take him out alone, something that I have never done and he is a year old."
May 2005"The chair arrived the next day and my son, aged 7, is already using it. 'This is very comfortable, I like it!' he said as he sat through a whole meal without wriggling or wandering away from the table. Its a miracle. We may have to get one for his little brother too. With many thanks."
Apr 2005"My first time here - excellent payment pages - clear, concise and transparent as to the process. Wish others were like you. Also very good descriptions and pictures of the products. Well done."
Mar 2005"Good website! Easy and clear to navigate. Useful content. Payment procedure clear, and liked inclusion of option to pay other than electronically for the web-scared."
Mar 2005"Received my Tripp Trapp chairs today and just wanted to thank you for such great service. It's not often these days that I receive such good service. Well done. Thank you very very much."
Feb 2005