Back in ActionCustomer Comments
We love to get feedback from our customers. We often hear great things about the products we sell and the service our staff offer. If you have something to say about our company, we'd love to hear from you. Here are some of the things people have said.
[ Got Feedback? ] Recommended by: Our Customers
"Hello, firstly, I must thank you for your help - I was in your Amersham shop about 3 years ago and the advice you gave on posture, specifically sitting at work without using back support has changed my life! A 15 year problem dissapeared in 2 weeks and has never come back... in fact I've become quite evangelical about it." May 2008
"Excellent and easy to use website. Really enjoyed the interactive tripp trapp resource, it really helped us make our decision. Many thanks " May 2008
"Great website,easy to use/navigate,comprehensive and tells me everything I want to know. will recommend it to others." May 2008
"Site was recommended by a friend and has been easy to use and order from. Look forward to receiving our tripp trapp!" May 2008
"I have had ongoing back problems for ages. I can't believe the difference. It (the Back in Action Mirrorform Mattress) is quite firm and strange to get used to at first. But even then a difference can be noticed. As time goes on, the bed has now become so comfortable yet supportive on my frame. Love it, Love it, love it." May 2008
"I am an After Sales Customer, and would just like to congratulate you on the Back in Action Mirrorform Mattress. I bought this bed for my brother who has suffered much back pain from 2 ruptured discs . The mattress has turned around his sleepless nights for the best allowing the swelling in his back to go down and enabling him to have a operation to rectify the problem. He has been out of surgery now for 5 days, and l asked him how the mattress was after the Op, he replied "i hate waking up... ;-)". It says it all. Thank-you for reliable pre-sales information, a very friendly service and a great mattress. His wife loves it too, and they are still within the trial period. We will definetely be referring you to all our friends." May 2008
"Love the big choice boxes, makes life much easier. good site. " May 2008
"I think your web site is very easy to use and I had no trouble placing an order and understanding the trip trap high chair." May 2008
"Many thanks great seat." May 2008
"Excellent user friendly site" May 2008
"Superb, user friendly site." May 2008
"Great website, easy to use!" May 2008
"Very easy to use, especially when deciding upon a twist colour or cushion,etc. Very informative." Apr 2008
"I have just purchased a Tripp Trapp and greatly appreciated the online design facility. It was good fun, easy to use and a big help." Apr 2008
"Fantastic website - hope the delivery lives up to my high expectations!" Apr 2008
"I love this product – it's really helped with my back pain. I sit on a cheap office chair, though the sit fit keeps my back moving and reduces my back ache. Can’t say it's given me a six-pack, but I certainly couldn't now live without it!" Apr 2008
"Much to my relief my new 'Back Friend' arrived this afternoon. I am very very grateful and thank you for your efficiency." Apr 2008
"site is fantastic!" Apr 2008
"Liked the "Design a chair" option" Apr 2008
"great web site, good work" Apr 2008
"Fantastic website - i have looked at the Tripp Trapp chair on many websites and shops and this was the only way i could visualise what my chosen combination would look like. I was unsure what combination ot buy, so this really helped. Brilliant. Well done." Apr 2008
"I bought a temprakon quilt a few months ago and it is absolutely fantastic. It has an even temperature with no cold spots, and I can thoroughly recommend it." Apr 2008
"Very good website. I like being able to actually see how the tripp trapp chair will look as i design it. Well done you." Apr 2008
"Nice website. Clean design give me all the info without any bull**** common at other etailers. Good job!" Apr 2008
"very easy to navigate round and loved being able to see the different Tripp Trapp chair options!" Apr 2008
"Being able to see a picture of the Tripp Trapp high chair in all its combinations was really useful, paymnet also very easy, Good Site, Thanks" Apr 2008
"An easy and friendly site to move around" Apr 2008
"This is the third tripp trapp I've bought, two for my children and now one for my niece (all from Back In Action). Excellent design and practical equipment that will last a 'baby' through to adulthood - now that's value for money!" Apr 2008
"Online stock advice, extremely fast delivery and the best price on the web for our new Tripp Trapp - wonderful!" Apr 2008
"Very helpful information on your site. Useful to see how the chair will look and function before purchase." Apr 2008
"Excellent" Apr 2008
"A really easy website to navigate with good product descriptions and clear photos of products." Apr 2008
"nice web site - easy to use" Apr 2008
"Clear and very user friendly. Thanks! pain free shopping" Mar 2008
"My eldest son (6) grew up with a Handy Sitt which was great until it would no longer stay on due to his weight. He has been wriggling and slouching at the table ever since. His brother (3) has grown up with a Tripp Trapp chair and has good posture (when he sits down!). We've finally decided to get his big brother his own!" Mar 2008
"I had a backpain for 20 years. I saw the doctors regarding my back pain but they said that I have to be happy as I still can walk, meaning that my pain was not so bad..For me it was nightmare though as I could not sleep, could not st longer that 30 mins, could not walk all day, as I was in bizarre pain afterwards. I bought the massager and every single day I was massaging my back. I gave hope to get rid of my pain... Bought MBT after seeing an ad that MBT are good for the cellulite reduction, just wanted to look pretty. But I actually forgot about my cellulite when my pain disappeared after just two days! From now I just going to continue buying only MBT!" Mar 2008
"I have recently purchased a stokke sleepi, I recieved top class service better than any other company I have dealt with in a long time. The delivery was very fast, the next day! After sales service excellent as we required a new wheel for the sleepi, again this was no problem with excellent communication and immediated dispatch of spare wheel. Excellent service will recommened company to anyone and would certainly buy again from the company." Mar 2008
"Fantastic interactive website with plenty of information, images and options. " Mar 2008
"Great website. Very easy to use and informative. Especially like being able to see the changes in the order visually when customising the Tripp Trapp. Also very impressed with the online questionnaire." Mar 2008
"I liked the policy (no table attached the chair, so that the baby can join us, to be treated as a member of the family!). Also it's important to make sure the customers understand how to use it, and you do care about it. Also good design too! " Mar 2008
"Great website, love the simple functionality and the trip trap design function. much easier to use and understand than other websites selling stokke trip trap chairs." Mar 2008
"This is a great site, easy to get about in and well thought out. I loved being able to see the Tripp Trapp design as I wanted it... excellent, thank you!" Mar 2008
"Excellent user friendly site - made my order very easy and I loved being able to design the tripp trap before I bought it!" Mar 2008
"Excellent service, Stokke goods delivered next day, everyones happy! Including the baby! Thank you. " Feb 2008
"A fantastic easy to navigate site. I really enjoyed using it." Feb 2008
"Your website is fantastic! Well done! " Feb 2008
"Easy to navigate and to order. Also feel that there is interaction by telephone if preferred/necessary." Feb 2008
"Thank you very much for your prompt and efficient service, and for double-checking our order with us. We'd have no hesitation to recommend your company in the future." Feb 2008
"I placed an order with you and received my shoes within 3 days. They are great and the service I received from your store was most impressive. I will recommend you to all my friends." Feb 2008
"One of the best website's I have visited in a long while. Easy navigation and good information about products and T & C's." Feb 2008
"great" Feb 2008
"Fantastic service. This is rare in UK. Keep up the good work." Feb 2008
"Thank you for a speedy delivery of my goods. Very good communication and service! I would like to say how much I am loving the new Trapp Tripp chair and all the accessories, which come with it. It is truly a MUST have for every household. There is absolutely no comparison to any other chair on the market. It is stylish, very well made, good quality materials, small, beautiful and comfy for a baby/child. My son loves sitting at the table. It is the best purchase I have made so far for my baby. HandySitt is a lovely product too and I am sure we will get a lot of use out of it. Now I will not need anything else for my son in terms of highchairs or seats. Bye bye plastic monstrosities forever. Thank you very much. " Feb 2008
"I really liked the Tripp Trapp 'maker' - being able to see what all the colours and accessories would look like together." Feb 2008
"Very easy to use." Feb 2008
"Great site, very user friendly. Love the twist idea!" Feb 2008
"Love the option to see what the different colour options look like on the chair. Easy and clear website- find the comments very reassuring. Free and swift delivery a big bonus!" Feb 2008
"I just wanted to thank you for a fantastic product and a fantastic service. I seem to spend half my life dealing with poor companies with departments that do not communicate, deliveries that are late, and products that are incomplete or even faulty. It is so refreshing to find a company where the website works, the item arrives within 24 hours and where you feel safe with your transaction. I will certainly recommend your company to my friends and family. " Feb 2008
"Very easy to use, thank you." Jan 2008
"I couldn't believe it when the BackFriend I ordered from you on Friday afternoon (25th January) arrived early this morning (28th). What excellent service! And what a comfortable morning I've spent!" Jan 2008
"Really liked how you could 'build' the Tripp Trapp on-screen to see what it would look like with the various options - very handy. Easy-to-navigate website and also clean and easy to read. " Jan 2008
"Very easy to use and particularly like the build your own chair." Jan 2008
"What a fabulous website. All the information I could possibly want, is available and easily accessible. Thank you!" Jan 2008
"I'm a first time customer. Very easy ordering process, thank you." Jan 2008
"Very nice site, good usability and easy to navigate. (I've been a professional web developer for over 10 years and it seems good web and usability design is rare so it's nice to see)." Jan 2008
"I think this website is very informative and I really liked the emphasis on after-sales service which I have not received elsewhere. I also like the personal feel to the website, everything is explained in-depth but very clearly." Jan 2008
"Impressed with the site and company philosophy so far - very much hoping delivery is as efficient and hassle-free as the order has been! Thank you!" Jan 2008
"Very good website. Not cluttered with too much information. No pop ups / annoying adverts. Easy to use. Quite elegant and easy to use." Jan 2008
"Hi, I am just writing to thank you so much for your wonderfully efficient service. We received our Stokke cot package yesterday and are delighted with it - it is a great product, very high quality, and possibly even better than we expected. We are excited for the day our impending new arrival gets to test it out! It arrived so quickly and we are very grateful to your company for sourcing a courier to get it to us in Northern Ireland at a good price. So many companies just won't deliver here, or charge extortionate delivery charges, so we are so pleased that we were eventually able to get the product we wanted, plus all the lovely accessories, without having to resort to coming over on the boat to get it! " Jan 2008
"My husband and I have recently been looking for a new bed as we are both back pain sufferers and find our current bed uncomfortable. On having tried a memory foam mattress at a friends we visited a local store who informed us they would price match anything on the net. We were set to buy a Tempur knowing that previously they were highly recommended and were fascinated to find out about changes to Tempur mattresses. No mention was made of this when I made direct enquiries last year. After some online research it seems we've been wise to look around and find out who really has our best interests at heart. Thank goodness we decided to take our time and make sure the right decision is made. We are sure you'll be able to help us with this and look forward to visiting your store as soon as we can! " Jan 2008
"Really good website. Very quick and informative and very easy to find the information you need. This our 3rd Tripp Trapp chair. You are also the cheapest and delivery is included. Fantastic. Thank you." Jan 2008
"I found the site one of the easiest sites I have ever navigated. I also appreciated filling in the tripp trapp chair guidelines test. Reassuring to know that the chair is effective for sitting in and helping folks use it to its best potential. Nice work!" Jan 2008
"Great website and really good design and easy to navigate - especially like the way you can design your own Tripp Trapp. I like the nice simple white layout too. It's very clear and kind on the eyes. Well done!" Jan 2008
"Excellent site - easy to navigate to buy something quickly but also fun to play with designing your own chair if you wanted to." Jan 2008
"Just to say that this is the first time I've seen your web site, upon searching for Tripp Trapp. I am very pleasantly surprised that the products are all high quality and innovative and I will definitely return. A very user friendly site, modern, vibrant and gives enough information to get exactly what you need without having to telephone anyone. Very impressed!!!" Jan 2008
"Finding Back in Action's site was a great find. They were really good at sticking to their price promise and I'd recommend them to anyone. Fantastic service and v. speedy delivery. Tip for the Tripp Trapp: if you're putting the highchair together along with the baby set, cushion and harness I'd highly recommend reading all 4 sets of instructions before putting it together. I ended up building and rebuilding the chair to accommodate all the extras." Jan 2008
"Excellent Website" Jan 2008
"Hello Back in Action. Just thought I would send an email regarding your site. I have this week been looking at Tempur mattresses at a local retail outlet with a view to placing an order within next 7 days when I happen by chance to come across your site. I was advised my currant bed was excellent for back problems - purchased less than year ago this has proved to be totally wrong advise/wrong bed from those that are just after a sale no matter what! Just under £1000 too! What a welcome change for advice from those that do not care about the mighty supplier but their customers and their needs!!!!! Well done. Your advice, I read with great interest it's convinced me that a trip to one of your outlet shops is a MUST before I proceed any further. Your 'Back in Action Mirrorform' I will have to try! So please KEEP YOUR GOOD WORK UP - HONESTY is not always appreciated by your suppliers obviously. As a potential customer I certainly appreciate it!! Well worth a trip from Peterborough to one of your stores. Thanks once again." Jan 2008
"Your website has been really good and useful, we used it for the purchase of a tripp trapp chair for our 6 month old son. I especially liked being able to create our own style, this was very helpful. " Jan 2008
"Your website was very informative and helpful, and very easy to navigate. I was able to select and order a Tripp Trapp high chair with confidence. Thank you very much." Jan 2008
"I thought the test for pre-purchase of the tripp trapp chair was great - really socially responsible." Jan 2008
"Good website" Jan 2008
"My husband and I are so impressed with your company. I spoke with Ron (an employee of David's) yesterday and could not have received better service. I must say it's so refreshing to have straight answers and kind, prompt service. You're running a perfect business. We received our Stokke crib and other stokke products within the 24 hours even during this Christmas/New Year's week! You've saved us because the baby is coming earlier than expected. We couldn't have found a better price or a quicker turn-around time. You are the best! " Dec 2007
"I bought back friend nearly two years ago, this product really helped me with my lower back problem specially while I am driving, I am really happy with the product as I am going to order another one for my home use." Dec 2007
"Thanks for such amazing service - if only every shopping experience was as straightforward as this one. Ordered Tripp Trapp online at 11am, delivered next day at 1pm, baby sat at table enjoying dinner with us at 5pm! Brilliant! " Dec 2007
"Easy to use, clear and efficient! (Hope order delivery time is as good!)" Dec 2007
"Very clear, helpful and easy to navigate." Dec 2007
"Lovely, bright clear site that was easy to use." Dec 2007
"Absolutely fantastic - so easy - particularly liked the way you could view different Tripp Trap chair combinations." Dec 2007
"Great - really easy to use. Will visit again and recommend you to friends." Dec 2007
"I would like to thank you for all your help and the efficient service you provided. My MBT's arrived the following day and they are terrific." Dec 2007
"Brilliant Service! Next Day delivery on the Tripp Trapp, the Back in Action instructions were simple to follow and made more sense than the Stokke ones. Our little one seems to love his chair and has taken to solids with great enthusiasm." Dec 2007
"Your website is great, very clear and easy to use. As a proud Granny I'm very happy to order what looks like a great high chair for my Grand-daughter." Dec 2007
"Very good website overall, particularly the build your stokke tripp trapp function." Dec 2007
"Great customer service after nightmare experience with another website. (Had waited over 6 weeks with still no delivery). Back in Action were able to deliver next working day and also gave advice about how to set up the chair. Best of all they lowered the price I was originally going to pay. Thanks for your quick and friendly service!" Dec 2007
"Website very good and user friendly. Loved the function of designing your own tripp trapp combinations - not seen anything like that before." Dec 2007
"The website is very informative and easy to navigate" Dec 2007
"Extremely user-friendly website & obviously very dedicated team to supply the information needed without over exaggeration or too much hype. Also I'm sure the after sales care is as good as the pre sales, unlike a significant number of websites selling baby stuff. Many thanks." Dec 2007
"I think the website is very user friendly and really helps you choose the right combination that best suits you and is very easy to use too." Dec 2007
"Great easy site - minimal hassle, thanks." Nov 2007
"Really easy to navigate and the only site I have found that gives advice on which tripp trap accessories are right for different ages. Thank you. Looking forward to 24 hour delivery." Nov 2007
"I just wanted to say a huge thank you. A friend recommended your website to me and i'm really glad she did! My Tripp Trapp high chair arrived within a couple of days and i'm thrilled. The chair is a great extension to our dining table. Just what my six month old needs, so thanks a million." Nov 2007
"I found your website very easy to use and would definitely recommend it to others." Nov 2007
"This is the second chair ordered. The first chair is now in Bangkok, Thailand!" Nov 2007
"Very pleased with our Tripp Trapp which arrived safe and sound, thank you for a wonderful service. I'll definitely being using this site again." Nov 2007
"I've just returned from a week in the Netherlands and found the chair and monitor arm in my office this morning. I put the chair together in about 5 minutes and I'm very pleased with it. It's been a pleasure dealing with you and Back in Action." Nov 2007
"Thought that your website and the information contained on it are excellent." Nov 2007
"Just wanted to say thank you for dealing with my order so quickly - I ordered a Varier Variable Balans stool at midday yesterday and it arrived in Scotland within 24 hours. Other sites were quoting 4-6 weeks delivery with a charge. Great price and great service - I will recommend your company!" Nov 2007
"Can I just say you have provided me with the best customer service I have received in a long time. Easy website to build the Tripp Trapp for my daughter and delivery the next day. I am very impressed and will recommend you to friends. Thank you." Nov 2007
"I thought yours was the most user friendly site i've seen in a long while and certainly easier to look at than the other two competitors ***********.co.uk and ********.co.uk. Fantastic service as i have just received a phone call from you whilst typing this!!! Excellent service, well done." Nov 2007
"The best highchair in existence!" Nov 2007
"Wish you had a shop in Cardiff - absolutely sure it would really well. Don't let the Welsh miss out!" Nov 2007
"I think the website is great. Really easy to use and I'm very impressed that you can design your own Tripp Trapp online. Hope you can match the price that I've found on another site. Not a great price difference and your site has convinced me that I would be better off buying from you." Nov 2007
"I think you have a lovely site. It's easy to use and very clear. Now I hope my order arrives as smoothly!" Nov 2007
"Easy and Quick site to use, beats looking round a shop anyday!! Thank you for a brilliant site." Nov 2007
"Excellent product - excellent service - highly delighted customer. I make a point of recommending you and your products to anybody either with a "bad back" or in the caring professions." Nov 2007
"GREAT site - best one I found for the Tripp Trapp product. Particularly liked the interactive build your own Tripp Trapp, and the questionnaire at the end was very convenient for me to do in my own time. No improvements necessary from my point of view :-)" Oct 2007
"Really easy site to navigate and full of useful tips on using the chairs successfully." Oct 2007
"We purchased a tripp trapp chair via your website and were delighted that it arrived less than 24 hours from ordering. This is the quickest and smoothest purchase in a long time. Many thanks" Oct 2007
"We’re very impressed with your service. Our Tripp Trapp chair arrived in less than 24 hours. The price promise also lived up to its word. Well done!" Oct 2007
"Excellent. Simple, quick and user friendly. " Oct 2007
"Many thanks to your Bristol store for great advice, service, reliability and a stunning bed!" Oct 2007
"I found your site very easy to use and being able to design my own chair and actually see what it looks like put together rather than just selecting various options independently was a great help. " Oct 2007
"Received the Tripp Trapp I ordered. Just a note to say thank you for the fast despatch and pleasant manner of the chap from whom I ordered the product from over the telephone. " Oct 2007
"It's very good and user-friendly. The reason I bought from you is because of the facility where you can design your tripp trapp - very useful to see what it will look like!" Oct 2007
"I have used a Thatsit Kneeling Chair with Backrest for about 8 years, having returned to it (and you) after an uncomfortable and painful period with an alternative suggestion from another Company. Having left the Company, there was a scrum going on as to who was going to get my chair! I will not miss the Company but I will miss my old and faithful chair. I also know my chair will remain one of the most popular pieces of office furniture." Oct 2007
"Hello, I have two Stokke Sitti chairs for my daughters and will buy a 3rd for the 3rd child shortly - am very pleased to see that it is now available in the UK. I noted that you write that it is only for children aged 2 and up. You can buy a baby "harness"; my girls have been using their Sitti since they could sit - and it is actually much more supportive for the little ones than TripTrap!" Oct 2007
"Thank you so much for the speedy delivery of our Tripp Trapp chair. We ordered it after 6pm on a Friday and it arrived first thing on a Tuesday. This was way beyond out expectations. Will definitely recommend you. " Oct 2007
"Just wanted to let you know how satisfied I have been with Back in Action. I ordered a Tripp Trapp chair, and it was delivered the very next day. I was really amazed the order was delivered so fast and would definitely recommend and use you again. " Oct 2007
"This is a great site - very easy to use, quick and full of information. A great find, now looking forward to the arrival of our Tripp Trapp!" Oct 2007
"Really helpful and informative site. Very competitive prices with the added confidence that you are buying from a reputable company." Oct 2007
"I found your website very user friendly and would not hesitate in either using it again, or recommending to a friend. Thank you." Oct 2007
"I think it is truly excellent - the tripp trapp design option is great. Can't really think of much you could improve to be honest!" Sep 2007
"I just wanted to say thank you so much for the fantastic service I received! I was desperately seeking some stokke cot sheets and they are so difficult to get hold of. I ordered my sheets from you at about 3pm and they arrived just after 8am the next morning. You just can't ask for more than that and staff at the London store when I phoned were really helpful. I will certainly be back again." Sep 2007
"Hi, I ordered the Stokke Tripp Trapp Highchair for my Daughter and it arrived this morning. I've already assembled it and Victoria has tried it out. We definitely made the right decision in purchasing the Tripp Trapp Chair as Victoria looks so comfortable in it. Also, it looks absolutely gorgeous in our Kitchen. If you're looking for a comfortable, adaptable, practical highchair for your child and you don't want to compromised on style, the Tripp Trapp is an abosulute must have. " Sep 2007
"Great website - really fast and easy. Makes a nice change from others." Sep 2007
"Thanks for the speedy delivery of the Tripp Trapp I ordered which I received within 24 hours. I am really pleased with the product and service and would recommend your site to others." Sep 2007
"Excellent website - only wish I'd found it sooner. Superb range of tripp trapp goods." Sep 2007
"The tripp trapp designer tool is very useful and I received a call back within 5 minutes of placing my order promising to undercut your nearest competitor by £5. Very impressive, thanks!" Sep 2007
"Very informative, fast, easy to navigate and simple to use." Sep 2007
"Very quick and easy thank you. I did not buy from a competitor because theirs was more difficult and tried to sell me things I did not want." Sep 2007
"Website fine - easy to use, simple to order. Very prompt delivery was much appreciated. Sissel Sitfit Plus - excellent." Sep 2007
"Easy to use website and with free delivery it couldn’t be easier to shop." Sep 2007
"Great website!" Sep 2007
"Really impressed with your website - easy to move around and the important information and options are clear. Just what you want when shopping online. " Sep 2007
"Excellent site, I particularly liked being able to design the tripp trapp prior to purchase. The information available was fantastic and reassured me I was buying the right high chair for my child. The website was easy to use, well laid out and user friendly." Sep 2007
"The Tripp Trapp selector was excellent to use. It really helped make the decision as to which colour scheme to choose." Aug 2007
"Very well set up site, great to be able to see what the different colour variations look like and the website works fast, which is better than some alternative suppliers. Good to receive plenty of information and guidance on how to use the chair." Aug 2007
"Extremely good website overall. Loved the way I could view different customisation ideas!" Aug 2007
"Excellent." Aug 2007
"Fantastic website, tripp trapp creator very helpful, easy to use and navigate." Aug 2007
"This is a wonderful website - very easy to navigate, and I feel confident in the safety of my child thanks to your online guide to setting up the Tripp Trapp chair! Hope it gets delivered very soon so we can start enjoying mealtimes together.. Thanks loads." Aug 2007
"I think your website is incredibly easy to use and have already bought a tripp trapp from yourselves last year, now another one for our 6 month daughter as they are so good. Of course expecting another baby next February so will of course be ordering yet another one next year again! The best website for selling Stokke highchairs, no need to improve" Aug 2007
"Great website - really easy to use, clear and fun. Have just ordered a high chair plus all baby bits and a Handysitt and bag." Aug 2007
"Ordered the Tempur Deluxe mattress for when my Father-in-Law comes to stay. Needless to say, we have had a try of it and it really is lovely (no wonder he likes them so much)! The service you provide is excellent and the delivery was extremely quick and efficient. Would definately use again. Many thanks." Aug 2007
"Brilliant website really easy to use even for someone totally useless on the computer like myself!" Aug 2007
"This website was easy to use and gave all the information I needed. " Aug 2007
"I found the site very user friendly and easy to negotiate." Aug 2007
"Excellent website. Extremely easy and useful for customers. Well Done. " Aug 2007
"I think that you have constructed an excellent website." Aug 2007
"An informative and easy navigable site. Too many are busy with moving graphics and time consuming to use. Yours is a pleasure. I enjoyed 'building' my baby's chair and also your questionnaire. It is good to find a supplier that supports their products so seriously. I also like the fact that you don't add delivery charges on top. Thank you. Looking forward to using the product." Aug 2007
"Very clear selection choices and good idea to have on-line safety checklist before purchase." Aug 2007
"Excellent. Thank you" Aug 2007
"Very clear and easy to use. With the details for paying I love it when I can put in post code and address comes up as we all dread filling these details out all the time. Great!" Aug 2007
"We where wanting to buy a tripp trapp highchair for our 5month old son as we have been impressed with reports about them. Having visited your site you have impressed us even more, what a wonderfully user friendly site! Thank you for making the decision to part with our money so easy!" Aug 2007
"I think this is one of the best websites I’ve ever used, for the following reasons. Clear, clean and concise, professional, very easy to use, and the reason I bought my product from this site. Nice one!" Aug 2007
"Very impressed with website, it was good to be able to design and view the tripp trapp highchair before buying it. Also it was great to read previous customers comments." Jul 2007
"Your service has been second to none. Prices, website, correspondence, delivery, assistance...everything absolutely excellent. Thank you!" Jul 2007
"I think your site is fantastic. I love the "create a bespoke Tripp Trapp" feature. The simplicity in style (lots of white, with accents of strong colour) is particularly appealing and the language used in the body copy is fresh and modern. I also like the option to pay online or via a telephone call, made by yourselves. Good work - sorry to ramble only before having my little boy I worked in marketing. " Jul 2007
"The staff at Back in Action are wonderful, helpful, polite and cheery (that’s when they haven’t lost their voice) slight problem with the Xplory namely the seat dropping and the front wheel falling off but the back up from Back in Action is great." Jul 2007
"I have been really happy on this site! I especially was impressed with the quick reply to my online query. Thank you very much." Jul 2007
"Love your web site, very easy to use with clear instructions." Jul 2007
"One of the best websites i have ever used. Very easy to use and with great information." Jul 2007
"Just to say that i found your website the most comfortable to deal with when looking for a tripp trapp, so opted to buy with you. Thank you and i'm very excited about receiving the chair for my second child as she is trying to oust her big brother out of his!" Jul 2007
"Fantastic! Ordered and delivered with 24hrs; so glad I came back to order from you again." Jul 2007
"Thank you very much for our lovely Tripp Trapp chair! Our little boy loves it. I ordered it two evenings ago and it came this morning, so I am over the moon with the service and prompt delivery. I will recommend you to all my mummy-mates...." Jul 2007
"I think your website is excellent. Very clear. Good use of shape and colour. Well done." Jul 2007
"Your website is nicely arranged, has nice personal touches in the text and generally is very appealing. Well done." Jul 2007
"Good website, as I was able to easily build the trip trap that I wanted. So many websites make you work hard to find what you want. Yours does not!" Jul 2007
"Very user friendly and good explications" Jul 2007
"I bought your posture pack for my son. He is 7, left handed and struggles with writing. The school doctor recommended it. He used to hate writing and sat at a funny angle. All the children in his class are jealous that he has one all to himself. He also says he is the only one who doesn't get a sore bottom sitting for long periods. I would recommend it to anyone. His writing has improved greatly as he is positioning all his work and sitting in a proper position." Jul 2007
"A well thought out and presented website." Jul 2007
"Excellent website. I often buy online and will not use companies who have 'bad' websites. It took less than 5 minutes to place my order, very easy to follow instructions and lots of information about the product. Looking forward to receiving the high chair (have been since he was born!). Baby crying so got to go but could go on forever!" Jul 2007
"I would like to thank you for a great purchase experience. The Xplory arrived safe and sound yesterday. From initial contact (where your responses were rapid) to the very intuitive online ordering system and follow up on the telephone, all stages were excellent. It was also a nice surprise to receive the maxi cosi car seat adapter that I thought was out of stock. I would have no hesitation in recommending you to others in the future. Thank you." Jul 2007
"I love the fact that you have the ability to see all the options available for the tripp trapp chair. I was the "thing" that made me decide to buy the chair from your company." Jul 2007
"Very easy to use." Jul 2007
"I really liked how you could build the Tripp Trapp chair to see what it would look like and the website was very easy to use." Jun 2007
"Best web site ordering I have ever used - quick and comprehensive. If only all on-line ordering were as simple." Jun 2007
"Very easy to use site - sorry cannot think of any 'improvements' off hand - but was so impressed by ease-of-use (and competitive pricing) that we decided to 'reward excellence' and purchase from you." Jun 2007
"Really easy to use. I placed my second order for a Tripp Trapp high chair. It took no more than a couple of minutes. Perfect! Thank you" Jun 2007
"Site very clear, easy to navigate and use - great thanks" Jun 2007
"Great site - easy to navigate and I loved the questions asked about the Tripp Trapp after I bought it. It really shows you care about people using the chair properly. Really excited about getting it. " Jun 2007
"An easy to navigate and easy to read site. " Jun 2007
"Would highly recommend Back in Action if you are looking for a Tripp Trap. Excellent prompt service from their staff over the phone. Very friendly and helpful. Wonderful product! Thank you very much." Jun 2007
"I just want to tell you how impressed I am at the speed of your delivery - I ordered on Wednesday and my parcel was delivered on Thursday. You can't do better than that!" Jun 2007
"Great website. Fast and very easy to use. " May 2007
"Easy to understand and very user friendly, I have wanted to get a TT for awhile now and I have found this service great. Thank you. " May 2007
"I think your website is brilliant. It's easy to navigate and is full of useful information to make deciding on your purchase very straight forward. I also think the prices for the Stokke Trip trap are very competitive. I wish I'd found your website a few months ago. " May 2007
"Just a quick note to say thank you for some excellent customer service. Our initial Stokke has a screw missing, so we phoned up and told your London office. The chap at the other end said he'd phone round and stick one in the post - and it came the next day!! Thank you very much!" May 2007
"Good, easy to use and has helpful parts - like letting you see the colours of the trip trap all together with the baby stuff. " May 2007
"Excellent website, easy to use and I like that I can see that products are in stock. This is my second Tripp Trapp chair from you for my new baby and my son is now 5 and loves his chair. Many thanks." May 2007
"Super - very easy to use. A pleasure. " May 2007
"Just a quick note to thank you for the great service and to compliment your staff and processes. I ordered a Stokke chair on Tuesday afternoon, received email confirmation of the order within 30 minutes and received the chair and accessories by Noon on Wednesday. Fantastic!!" May 2007
"Very easy to use and liked the ability to see the various tripp trapp colours. Ordered from this website rather than others because of this. " May 2007
"Great Website - ordered what I wanted in minutes." May 2007
"After having a session on a Mobiliser at your Bristol office I had the best nights sleep for months & months. I have rented one for a month, if only after one session it gave results like that, myself and my partner are really looking forward to the forthcoming benefits. After this morning's session I'm already feeling rejuvenated." May 2007
"I just wanted to say a really big thank you for your great service. I couldn't believe it when my order arrived so quickly - within 4 days - particularly when other firms make all sorts of excuses for slow NI deliveries. Congratulations on an excellent service. It's for my daughter who is expecting her first baby in May and I was worried that I had left it too late! I will certainly use your firm again." May 2007
"Just wanted to say thank you for the fantastic service. I ordered a posture pack yesterday and it arrived today. Wonderful service." May 2007
"Absolutely brilliant, couldn't believe how quickly my order arrived. It's very reassuring to buy from a well informed and knowledgeable source, I tried to buy the high chair from a large baby store and the staff couldn't tell me a thing about it. It's rare to find such attentive customer service when buying from the internet. Thank You." May 2007
"Great website. Very easy to use. Love the tripp trapp creator." Apr 2007
"I loved the Tripp Trapp creator, it really helped me to make up my mind on the colour scheme. " Apr 2007
"Very nice web site, informative and intuitive to use - well done. " Apr 2007
"Great website - the best on the web for the highchairs " Apr 2007
"Thank you so much for such efficient service, I will recommend you to everyone at my chiropractic college, studying will be much less unpleasant in my fantastically comfortable new chair!" Apr 2007
"Web site design is great. Looks good. Content informative. Trip Trap designer really great. Keen pricing. Payment / delivery options. " Apr 2007
"Your website is great - easy to use and very well written. I translate stuff into Plain English for a living and have found your site very clear. Cheers. " Apr 2007
"Excellent web site, good info and tips, I will recommend you to all my baby friends who are also looking to make the same purchases I have. " Apr 2007
"Excellent " Apr 2007
"Useful site - easy to navigate " Apr 2007
"Easy to navigate. Questionnaire - good idea " Apr 2007
"Excellent site, easy and intuitive. " Apr 2007
"What a great store. I am from Australia, I would have love to order the Stokke Sitti, but unfortunately your online store do not have international delivery. May be it's something that you could consider in the very NEAR future? " Apr 2007
"We've ordered a few Stokke items from your site in the past year and have always been really happy with the service - thanks" Apr 2007
"Excellent web site, good info and tips. I will recommend you to all my baby friends who are also looking to make the same purchases I have." Apr 2007
"Thank you so much for such efficient service, I will recommend you to everyone at my chiropractic college, studying will be much less unpleasant in my fantastically comfortable new chair!" Apr 2007
"This is our second order in just a week. We decided to order another tripp trapp for our second child. The first arrived very promptly - thank you. It is a very good product and your website is very clear and easy to use. Thanks" Apr 2007
"Great range of products, especially Stokke. We already have a chair for our son and our now purchasing one for our daughter. We also have two of the cots. We will now be saving up for some adult Stokke stuff. Love the rocking chair but a bit out of our price range!" Mar 2007
"A very comprehensive, interactive, and easy to use site. " Mar 2007
"I am really pleased with my new tripp trapp and baby set and seat covers. I would like to know how I can purchase a table to go with the seat, we seem to use the chair more in the kitchen and have no table there!! Please let me know. A very pleased customer! " Mar 2007
"Thank you - the kneeling chair is a brilliant device particularly since I sit at a screen for several hours a day. The chair combined with a bit of yoga has completely removed my chronic back problem so thank you very much." Mar 2007
"The chair has arrived and it's fantastic. George clambers up and sits very beautifully at the table and we no longer have fiddly faddly cushions and slipping-off at supper time. So thanks!" Mar 2007
"Thank you so much for the as promised 24 hr delivery of the Sleepi cot. Your excellent levels of service continue to impress! I have just HAD to have 'visiting granny' duplicates of the original Sleepi and Trip Trap I bought for my granddaughter from you. The ongoing pleasure of their good design and aesthetics proved irresistible! I've found the basic trip trap is excellent seating for a hyperactive 11 yr old that I tutor. Somehow being able to anchor her feet has made a huge difference to her concentration levels. I love using the chair myself, and hope to visit your London shop in April to try out the Actulum chair. Granny's turn for a treat! Thank you again and wishing you well." Mar 2007
"We would like to thank you very much indeed for your fantastic very friendly, helpful & fast service. Our Tripp Trapp chair & all the bits & the HandySitt arrived at 8.20 am on Friday & everything is perfect. We had had a nightmare with another company at the beginning of the week with the promise of a fast delivery which did not happen so we cancelled that order & came to you. Thank you very much & if we need anything else for our grandson we shall be in touch again." Mar 2007
"Just to say thank you for the fantastic service. The chair arrived within 24hrs and my daughter thinks it is great. Many thanks and well done." Mar 2007
"I spend each evening sitting at my computer on my Backfriend which is invaluable. Before I bought one I was told once I had it I would wonder how I managed before. Quite right. I can sit on it for hours without back ache." Mar 2007
"Just to say thank you for the posture pack I received and what excellent service - it arrived here in Derbys at 9:30am the following morning! I will certainly recommend Back in Action and am very keen to promote your products in the schools I visit as a children's physiotherapist." Mar 2007
"The mattress arrived today and I just wanted to say thank you for such a great service - prompt order processing, delivery people who turn up when they say they will and all for the cheapest price! I will be telling anyone who will listen, thank you again." Mar 2007
"I have today taken delivery of my tempur mattress. I just wanted to say thank you very much for your great service and fantastic mattress. As I have suffered from chronic back pain for a year now I am looking forward to a great nights sleep tonight!!! Thanks again and I would have much pleasure in recommending you to my friends." Feb 2007
"Thank you very much for sending my Tripp Trapp to me. We bought it after several recommendations and it has been one of the best purchases we have made for our daughter." Feb 2007
"Breathtaking - I ordered a Stokke Variable yesterday about midday and it was delivered before 9.00 this morning. From Amersham to north Essex is not the equivalent of a moonshot, I know, but it is still a remarkable performance. Thanks." Feb 2007
"All arrived safely. Thank you so much. If only other companies were as helpful! Thanks again." Feb 2007
"I'm moved to write how helpful your delivery people were and how much we love the bed and pillows. We now always look forward to going to bed." Feb 2007
"I have been meaning to get in touch to say how pleased I am with my RH chair. It has made using the computer and studying my Spanish so much more comfortable. It was so easy to set up as well having been shown how in your shop. Now when I sit down I can feel myself automatically going into the correct position, feet flat down and spine S-shaped! Many thanks for your advice and service." Feb 2007
"Many Thanks For Your Fantastic Quick Service. Your Product Range Is Brilliant. I Will Recommend You To My Friends And Family. " Jan 2007
"Thank you for you extremely prompt service and efficient price match scheme! The chair was delivered today less than 24hours after ordering." Jan 2007
"Many thanks for the excellent and friendly customer service. Jeremy provided sound advice via the telephone and I received my Tempur mattress and pillow two days after I placed the order. I will definitely recommend your company to my friends." Jan 2007
"Thank you very much for your very fast delivery. We received our harness at 8am this morning. Fantastic for me as my little girl can now eat in safety, not so good for her as she can no longer stand up in her chair and squeal with delight at how clever she is. Once again, thank you for the excellent service." Jan 2007
"Excellent speedy service, Tempur pillow arrived within 2 days, also best value found on web! Pillow is BRILLIANT!" Jan 2007
"WOW what an excellent service you provide, the customer service is excellent, with the advice, friendliness and time that they give you. Delivery within 2 days was exceptional. A big thank you to Emma." Jan 2007
"Thank you for your amazingly prompt delivery. Also your user friendly web site, and excellent help from staff at your Marlow store, couldn't wish for better, will recommend your company to friends." Jan 2007
"Delivered within a week, the mattress and pillows are indeed extremely comfortable. " Dec 2006
"Wow! What fantastic service. I ordered a tripp trapp chair from you yesterday and it arrived today. Great price, great website and super fast delivery. Thank you very much!" Dec 2006
"Just a note to congratulate you on your fantastic delivery service. I placed my order on-line yesterday afternoon at 3pm and the chair arrived before 11am today - that's what I call service! The chair is perfect for my needs and looks good too. Many thanks." Dec 2006
"I ordered the new Tempur mattress on Saturday on your Web site, I was suitably impressed that I could claim back the VAT as I have back problems also that you price matched saving even more money, the mattress was then delivered on the Wednesday, great service, will definitely use Back In Action again, I would have no hesitation on recommending you to family and friends." Nov 2006
"I'm writing to congratulate you on your excellent service. After saving my disability living allowance to purchase a new mattress I was thrilled to find your website. The mattress was cheaper than I could find anywhere else and I was very impressed with being able to claim back VAT for those with disabilities. The mattress came in 2 days and was fitted into our bedroom promptly. I've had the best 2 night's sleep we had in years since receiving the mattress and feel that it was good and proper use of my DLA. Thanks again." Nov 2006
"I just wanted to let you know that I have just received my Stokke high chair. I read the customer feed-back section on your site, so my expectations were high, but I am so pleased to say that you matched them completely. I only ordered on Monday night and now my daughter will have her first supper in her new chair, less than 48 hours later. Superb service! I will be recommending your site to everyone I know. Many thanks for your prompt delivery and the great effort that you have put into making your site so user-friendly." Nov 2006
"I just wanted to say thank you. I ordered a Stokke Variable Kneeling Chair on Tuesday and it arrived the next day. You also price matched and knocked an extra ú5 off the price. Excellent service, well done." Oct 2006
"Hi, I would just like to express my total satisfaction with the service I have received. I found your sales assistant to be highly efficient and helpful in my enquiries and the goods arrived the following day. I was very impressed with the price beating promise and will certainly be recommending your services. Sometimes we are quick to complain about the lack of service we receive as a customer and I am pleased to say this has not been the case here. I have been so impressed I just wanted you to know about it!! Thanks very much." Oct 2006
"Just wanted to say how fantastic your service has been. Our Tripp Trapp and kneeling chairs arrived last Tuesday and both have been real hits! Thank you for such speedy and efficient service and such excellent products!" Oct 2006
"A few months ago you assisted me in the purchase of the above mattress and pillow. Just wanted to say they are both a miracle, excellent products - I can now travel again. NB - most importantly the golf has improved!" Oct 2006
"Absolutely fantastic service. I ordered 2 tripp trapps. Not only did you match the lower price I found, you also deducted an additional ú5. I got the items the following day. You guys are amazing. I will definitely recommend you to my numerous playgroups. I will be back for more items." Sep 2006
"Amazing Customer Service. Can we just comment on what a pleasure it was using your company. The customer service from start to finish was fantastic. We ordered our goods on Tuesday lunchtime and received them on the Friday. The delivery company were very helpful and professional whilst delivering the goods. We won't hesitate to recommend you to both friends and family. Keep up the good work." Sep 2006
"I would like to thank you for the quick delivery of my goods which included Tempur mattress, pillows and travel pack. Never would I have believed what a difference Tempur would make to me and the awful back and neck problems I have. Living every day with chronic pain, you can become cynical. The Tempur products are fabulous even my husband who does not have problems cannot believe how comfortable they are. When I talk to people I say the comfort is so good you cannot describe it. I would recommend anyone who suffers from back and neck problems to invest in these products. I appreciate they are expensive but I thought I was beyond help and a good nights sleep until Tempur." Sep 2006
"I just wanted to say thank you and well done for your excellent service. I ordered a kneeling chair on Monday this week and was very pleasantly surprised to see it arrive within a day. Also, the chair itself is excellent - just what I was after." Sep 2006
"Our Trip Trap chair was delivered this morning 48 hours after placing an online order. The additional instructions supplied are excellent & I am delighted with the level of service received. If only all businesses could match your standards!" Aug 2006
"Wow! I designed and then ordered my new Tripp Trapp highchair on Tuesday, you phoned me for payment Wednesday and it was delivered Thursday! Excellent service, quick and efficient. My baby boy is not quite 5 months old yet but had expected to have to wait ages for delivery! Well done, will be recommending you to everyone." Aug 2006
"I would not swap my mattress for anything. I absolutely love it. Worth every penny and I can't promote Tempur enough. I had the very beginnings of a lower back twinge, especially first thing in the morning, it always took a few steps to eventually become upright as the pain would not allow me to be upright immediately upon getting out of bed. NOW I have absolutely NO pain WHAT SO EVER. It is as if I bought the bed during the very early stages of back pain that would only have got worse had I not invested in my wonderful mattress. My husband loves it too as he gets a good nights sleep now instead of being aware of my tossing and turning, which I just don't do now, I lay in one position more comfortably for much longer and if I do turn he is totally unaware of it." Aug 2006
"Absolutely fantastic service. I ordered my tripp trapp chair yesterday and was amazed that it arrived this morning!! Wonderful and easy site to buy from and great customer service. Will recommend you in future. Many thanks" Aug 2006
"I bought a couple of Hag H05 chairs, one for work, one for home and thought I'd let you know how happy I am with them. When I trialed the first one in early January I had been unable to sit in any chair and it was a great relief to find one that seemed ok. I have now been using it for 6 months and it has proved to be a good choice - thanks for your company's good advice in helping me choose it." Jul 2006
"I bought a pair of the MBT shoes from Back in Action yesterday and just wanted to send you my sincere appreciation for all your advice. The chair I have is similar to the one on which I sat to try the shoes on (but no arms!!) but has slightly wider rollers and a fully upholstered back. I travelled to France on the train a few years ago and returned with severe circulation problems and was advised to rest my feet on a cushion so of course I have been using the chair incorrectly for ages. No wonder my back kept going into spasm. I have implemented your instructions and am much, much more comfortable. It was so kind of you to take the trouble to show me how to sit properly. " Jun 2006
"To our amazement, the order for an overlay and two pillows I had only placed on Tuesday afternoon arrived this morning. From the start of my phoning your London branch where I was dealt with by a very pleasant, cheerful and efficient lady to the prompt delivery of the goods today it has been an impressive display of efficiency for which we are extremely grateful." Jun 2006
"Can I just say a big thank you to you all for the wonderful service you provide. I was completely impressed with the simplicity of the ordering process and when I called to check my order, the woman who helped me was fantastic. Then to cap it all, you provide all the information needed for tracking the order with your delivery company. Certainly the best service I have encountered in a very long time. Well done for restoring my faith in shopping! Many thanks for all the hard work and I will definitely recommend your site to my friends." Jun 2006
"I ordered a Tripp Trapp from you last week on the internet from your fantastic website and I would just like to say the service I have received throughout has been amazing. From an immediate answer to my question, to numerous informative emails confirming my order, tracking delivery everything, it's been just brilliant. What a fantastic company you are, you certainly know how to look after your customers. Thank you very much, I will thoroughly recommend you to anyone that will listen." Jun 2006
"Thank you for the most amazing, efficient and spectacular experience of ordering and delivery. The chairs arrived the very next morning." Jun 2006
"Just a quick note to say thank you for the delivery. My husband and I were incredibly impressed by the speed in which this order was dealt with and the quality of the product is perfect." May 2006
"Having received my Back Friend two hours ago, I write to re-iterate the positive comments I posted in your on-line questionnaire. I am extremely impressed with the service provided by Back in Action; the speed of processing the delivery and best of all the receipt of my order the day after I placed it on the web! Many thanks." May 2006
"On recommendation from my osteopath I ordered a Tempur mattress - how wonderful. A proper night's sleep without being wakened by pain. Back in Action website is fantastic and staff very polite and eager to help. Thank you." Apr 2006
"I ordered a Handysitt booster seat from your company yesterday and i would just like to say how impressed I was when it arrived before lunch today, that is a great service, I will be recommending you to all!" Apr 2006
"WOW, fantastic company. Price promise and super quick delivery of a beautiful chair! Thank you for making it so easy. " Mar 2006
"Excellent service, very highly recommended. Friday searched web, Saturday visited store and tested Mattress as well as getting good advice. Sunday, checked pricing on Web, placed order with Back In Action. Monday order confirmed, Tuesday confirmed delivery on Friday. Friday delivered Mattress to Bedroom, Saturday, had a lie in!! Great service, Great pricing and excellent product." Mar 2006
"The service which I have just received from your company has been superb. Efficient and effective dealing with my initial response, friendly and efficient service when ordering and being kept fully informed from placing the order until delivery. The tempur products which we have purchased have been brilliant. Thank you for such a fantastic service - I will certainly be recommending you to friends and colleagues and look forward to doing business with you in the future." Mar 2006
"Bought the Xplory Pushchair.... a fantastic invention all round! Perfect in every way - comfortable, a variety of positions for different needs, sturdy, great going up kerbs and so manoeuvrable in small spaces......great for my back too!" Mar 2006
"I have recently purchased from you a Tempur mattress and I wish to thank you for the excellent service and very speedy delivery. I just couldn't believe it. It is rare these days to experience this sort of service. I am very, very pleased with the product, it certainly relieves the situation and promotes better sleep. I will certainly recommend your organisation." Feb 2006
"Just a quick note to say thank you for sending me along to see an osteopath. (I came along on Feb 17th to try the Mobiliser... you said my sacroiliac joint alignment was out). I actually need a hip replacement. (Severe advanced osteoarthritis of the hip and avascular necrosis... so one hopes the op might be soon). Not wonderful news but goodness knows how much longer the hip might have gone unspotted / untreated whilst everyone was focussed on 'my back problem'. Bizarre that you suggested an osteopath rather than a physiotherapist... but thank you so much!" Feb 2006
"I would like you to know that I have just spoken to Abi at your London store and she was extremely helpful and very informative. I am now more than likely to make my mattress purchase from yourselves as a result." Jan 2006
"Hi, I would just like to say THANK YOU! I have had a pleasant experience browsing your website at my leisure and going ahead and purchasing my "Tempur combi mattress" with ease thanks to a very helpful and friendly Emma. I was given an approx 2 week delivery timescale after paying on the 10th of January 2006 and was over the moon to get it today 18th January 2006 just before 8am from friendly, courteous delivery men! What a difference I would not hesitate to shop with yourselves again.....FABULOUS SERVICE START TO FINISH! Many Thanks." Jan 2006
"I have recently been diagnosed with bone cancer and the company that I work for Sterling Furniture gifted me a Tempur mattress and base. This bed has made my life bearable and am now getting a full nights sleep. I can only describe it as a god send." Jan 2006
"I called to talk about the Perfect Chair and ask about stock and ordering, after a hopeless experience with a competitor. I spoke to a really nice representative who could not have been more helpful. I would like to state that at the initial enquiry/ordering stage, this has been one of the most pleasant shopping experiences I have undertaken over the 'phone." Jan 2006
"Thank you all ever so much for such a fantastic service!" Jan 2006
"Hi, I would just like to express my total satisfaction with the service I have received. I found your sales assistant to be highly efficient and helpful in my enquiries and the goods arrived the following day. I was very impressed with the price beating promise and will certainly be recommending your services. Sometimes we are quick to complain about the lack of service we receive as a customer and I am pleased to say this has not been the case here. I have been so impressed I just wanted you to know about it!! Thanks very much." Jan 2006
"I would like to thank you for your prompt and efficient service. The Tripp Trapp arrived yesterday, well within your promised delivery period, and is ideal. Many thanks." Dec 2005
"I placed an order on Tuesday for a posture pack which arrived yesterday, I would like to thank you for the prompt and efficient service I received. Many Thanks." Nov 2005
"Fantastic service. My Tempur mattress and pillows arrived within days of being ordered. The effect they have had on my sleep and general wellbeing is incredible. I would recommend them to anyone!" Oct 2005
"Thank you! Prompt efficient service once again!" Oct 2005
"We would like to say a big thank you to Ron at your Amersham store for all the help he gave us when we went to purchase a Tempur mattress the advice and the service from him was excellent. Today we have received our mattress just 10 days since we visited the store which is great can't wait to go to bed; thanks Ron." Sep 2005
"I have just placed an order. I just wanted to record my appreciation of the quality of client service of your company - I will certainly be shopping with you again. I have been impressed with the clarity and 'user-friendliness' of the website, the fact that you responded to my email enquiry and finally by the person I have just spoken with in Marlow." Sep 2005
"The Ergolife Stols arrived this morning. Thank you ever so much for such speedy delivery. We will use you again and tell people where we got such nice, portable seats so easily. I grew up using the same type over 30 years ago camping in New England. My recent Google trawl looking for them landed me on your site. It's good to see a great design still going strong. Thanks again." Aug 2005
"Since receiving our Tempur mattress a couple of months ago, both my wife and I can't believe how comfortable we feel on it. I underwent back surgery four years ago, and up until now have never achieved The perfect nights sleep. I was on a Tempur mattress in hospital after my operation and now I have finally got my own. My wife's shoulders, knees and elbows used to ache terribly in the mornings when we got out of bed, but no longer. She now also gets The perfect nights sleep Many thanks" Aug 2005
"My Tempur bed was delivered on 3rd June and I would like you to pass on to the delivery company my compliments to the two men who delivered and installed the bed. They were early which was a great help to my husband and myself, they were polite, well mannered and thorough in their guidance of the workings of the bed. Many thanks." Jul 2005
"Thank you to all your staff for giving us so much of your time yesterday when we visited your Amersham shop. It's a really impressive place! I will certainly be sending my patients down to see for themselves." Jul 2005
"Your website is very user friendly, with clear instructions - much easier than most I've used. Thanks." Jun 2005
"Your site is brilliant!" Jun 2005
"Thank you for helping my wife pick a chair that has eased her pain at work. The service was excellent and the chair is too!" May 2005
"I recently bought an Xplory pushchair. It's fantastic! My son is disabled with limited movement. Having this pushchair has changed both our lives because he is now comfortable when we go out and he gets to see life from a different angle instead of being on his back 24 hours a day. It has made me confident enough to take him out alone, something that I have never done and he is a year old." May 2005
"The chair arrived the next day and my son, aged 7, is already using it. 'This is very comfortable, I like it!' he said as he sat through a whole meal without wriggling or wandering away from the table. Its a miracle. We may have to get one for his little brother too. With many thanks." Apr 2005
"Just a few lines to say many thanks for your help. I am very impressed with your service, I ordered my mattress and pillow on Monday and they were delivered on Wednesday. Last night was my first night on my new mattress and I loved it! Thanks again." Apr 2005
"My first time here - excellent payment pages - clear, concise and transparent as to the process. Wish others were like you. Also very good descriptions and pictures of the products. Well done." Mar 2005
"Good website! Easy and clear to navigate. Useful content. Payment procedure clear, and liked inclusion of option to pay other than electronically for the web-scared." Mar 2005
"Received my Tripp Trapp chairs today and just wanted to thank you for such great service. It's not often these days that I receive such good service. Well done. Thank you very very much." Feb 2005
"I have received my 5 ft deluxe Tempur Mattress a few weeks ago. Being an orthopaedic surgeon, i had reservation about its effect. I can tell you, it is absolutely brilliant for my ageing spine, and I am recommending it to all my patients from your website! I have in fact just ordered another one. Thank you." Feb 2005
"Fantastic service. My Tempur mattress and pillows arrived within days of being ordered. The effect they have had on my sleep and general wellbeing is incredible. I would recommend them to anyone!" Jan 2005