Back in ActionCustomer Comments
We love to get feedback from our customers. We often hear great things about the products we sell and the service our staff offer. If you have something to say about our company, we'd love to hear from you. Here are some of the things people have said.
[ Got Feedback? ] Recommended by: Our Customers
"We were loaned a Back saver and it did literally that for my wife. So we have bought one. It was easy to order on line and deloverd within 48 hours. Very pleased"
May 2013"Would throughly recommend"
May 2013"would use again - all worked exactly as stated including delivery to a different address. Very user friendly website - which is why I used you as I couldn't work any of the other ones out!"
May 2013"Bought a pair of CG-Locks. Back In Action was cheaper than elsewhere, especially when the free next day delivery was taken into account. Product arrived on time and as described. Would use them again."
May 2013"Efficient service thank you"
May 2013"Great service"
May 2013"Best price and service!"
May 2013"My product was despatched immediately and arrived the following day exactly as advertised"
May 2013"I've now bought 2 Tripp trapp chairs from back in action and both times the service has been great. I would definitely recommend them."
May 2013"Ordered a back friend at about 2pm in the afternoon online. The site said order before 12 and you'll have it the next day so I was expecting it to arrive the day after. Much to my pleasant surprise, I got an email with a couple of hours to say it'd been dispatched and lo & behold it arrived the following day. Fantastic !!"
May 2013"I used Back In Action to purchase 2 Tripp Trapp Chairs for my twins. The staff that I dealt with we're very helpful answered all my questions and allowed me to reserve the items while I discussed our options with my husband. Our purchase arrived within a few days just as promised. I put the chairs together to find that a small part (fitting for extended glider) was faulty, I called BIA to explain and was promised a new part would've sent out immediately. It arrived the very next day! I have since used them again and the service was just as prompt."
May 2013"They promised 24 hour delivery and it came on time. Can't ask for more than that!"
May 2013"Fast delivery, good price, thank you."
May 2013"My item turned up 2 days after ordering with no problems! Very happy!"
May 2013"We've ordered all of our Stokke Tripp Trapp products from Back in Action and have found it to be extremely good. We've recommended the site to a few friends as well, who I know have also been very impressed. We'll continue to buy from Back in Action because of the quality and efficiency they deliver. Plus, the site is super easy to navigate, which can still be hard to find these days!"
May 2013"Good description on website. Efficient delivery with updates. Well packaged."
May 2013"I ordered items for next day delivery, they came very promptly, arrived in perfect condition and I paid considerably less than other online retailers were charging. Wouldn't hesitate to recommend them."
May 2013"I ordered the Tripp trapp highchair for my 1yr old daughter. It was delivered 24hrs after I placed the order & I was kept informed of the status of delivery even down to the estimated delivery time. (it actually arrived 2minutes early!) The price was the best on the Internet. Over all I am very impressed with the service & would highly recommend back in action to anyone."
May 2013"You can not go wrong ordering from Back In Action."
May 2013"Quick and efficient service, product and delivery exactly as stated, excellent experience, thanks"
May 2013"I ordered a stokke tripp trapp Highchair. It was the cheapest website I could find, easy to order and quick delivery, very pleased."
May 2013"Our Tripp Trapo Chair arrived within two days of ordering.. What a prompt and efficient company Back in Action is! Product well packaged, delivery guy very amicable and communications from Back in Action were clear and concise! Thank you!"
May 2013"What a revelation!! If you have a genuine back problem or if you want to avoid getting one, Back in Action provides skilled, knowledgeable staff who are a delight to deal with. My back problems and needs were addressed with great care and humour and it was made clear that I, as the customer, had a voice which needed to be heard and respected - how wonderfully refreshing! I purchased a Mammoth mattress from the store in Amersham after spending well over an hour making a decision. The mattress was delivered within the time frame and gave me the best night's sleep I have had in a long time. Whilst I cannot speak for the other Back in Action stores, I can say unreservedly that the experience of my Saturday morning in Amersham was most fruitful and enjoyable. Thanks to you all. Genny Bobroff"
May 2013"A great service. Ordered it as was the cheapest online price, it arrived the next day with free delivery. Easy to assemble with online instructions. Would recommend a great product."
May 2013"Best price. Excellent delivery"
May 2013"There is a bewildering array of back supports on the internet, so I plumped for the same support that a friend had lent me for a few months and I had found very beneficial. It isn't glamorous, but it is light-weight, functional and serves the purpose. Efficient delivery service."
May 2013"Our order (a Trip Trap chair) was processed efficiently and despatched the day after our order was placed. The staff at Back in Action were exceptionally helpful; we got great personal service when the courier company failed to find our address (they eventually delivered our Trip Trap chair a day later than scheduled and the delivery man was quite grumpy when he eventually found us)."
May 2013"I ordered a Tripp trapp chair and there was a small manufacturing fault with it. Back in action replaced the chair no questions asked. New chair with us overnight. Brilliant. Cannot recommend more highly."
May 2013"Really good. Fast shipping and great customer services. I needed to replace a faulty screw and it came the next day"
Apr 2013"I was looking for a textile set for my stokke newborn tripp trapp. Back in Action offered the most competitive price for the item, the web site was easy to use and the item was dispatched immediately arriving the next day. I would definately use Back In Action in the future."
Apr 2013"I ordered a Tripp trapp which arrived in less than 24 hours. I had a problem putting it together and phoned for help. Staff were very helpful, the problem was due to me not putting it together properly rather than a faulty product!"
Apr 2013"Thankyou back in action I am so pleased with my tripp trapp highchair, not only were you the best price around, but it was delivered really quickly and your customer service was above and beyond. I was very impressed to receive an email with the instructions for my tripp trapp and appreciated the call to let me know the hour times lot it would arrive - you achieved your target and made me smile!! I wouldn't hesitate to reccomend you to anyone and hope to shop with you again in the future! Thanks again!"
Apr 2013"Fabulous service, thanks for the speed you delivered my package"
Apr 2013"I ordered my self a new back friend,thinking it would take 3-4 days to arrive. Imagen my suprise and delight when it arrived less that 24hours from me pressing the send button.Great service, thanks."
Apr 2013"Item ordered on Monday, delivered on Wednesday. Perfect *****"
Apr 2013"Stokke Tripp Trapp high chair on the website is the best deal currently. Plus, Back In Action do a price match offer. Service and delivery were top of the range. Would definitely recommend!"
Apr 2013"check the credit card details you give : if you make a typo their website doesn't tell you there is an error. I think they manually type the details in the next day and then leave you a message on a secure website to tell you rather than just phoning you up"
Apr 2013"Quick delivery, great product and easy transaction. Thank you"
Apr 2013"Excellent after sales service and response times. Very good corespondence tool on the website."
Apr 2013"Easy to use website. Good communication after order."
Apr 2013"I ordered my item about 9:30 on a Thursday evening, I had a phone call 9am Friday as I had made an error on my order, and then my item was delivered by 10:30 Monday morning. The staff were really polite and efficient. I am also really impressed with the quality posture pack that I bought. Initially it took me ages to decide on what posture pack to buy and where from - this was the most expensive but we are so happy with it as it is so compact and useful and should last through my sons school years, so well worth it and our son loves it, very comfortable for him and helping him sit up whilst writing."
Apr 2013"Backfriend was recommended to me by a friend and I found Back in Action the cheapest to buy from. Excellent very fast service. Packaging very damaged so perhaps stronger cardboard needed."
Apr 2013"Everything arrived quick and in excellent condition! I would completely recommend the place!"
Apr 2013"My mrs can be hard to please and if she didn't get on with the besafe belt it would go out of the window, but she has found it comfortable and is happy with its quality. It gives comfort and extra safety, which is why I bought it. My only criticism, is that it does seem a little expensive for what it is, but the price is competitive against other retailers."
Apr 2013"Perfect overnight service of ace Stokke product."
Apr 2013"I am very happy with the service and product."
Apr 2013"Best price, clear invoice and information at each step of the process, very quick delivery.. Perfect!"
Apr 2013"I have order various things from the Stokke range through Back in Action, as they respond to questions promptly, price match to other deals, are very quick to get the orders out and have really good stock levels so you are not kept waiting."
Apr 2013"Well priced products Straight forward process Timely delivery Just waiting for baby now therefore unable to comment on the practicality of the baby seat as yet!"
Apr 2013"Ordered a Stooke blanket but needed to add an item same day which would have meant no postage. I did not have to pay for the second item but would have been nice to offer the postage back for the first item. Arranged delivery for the Wednesday of the second item....good...however wrong item delivered although correctly invoiced. Meant my wife had to go down to the store today to exchange but the item was not in stock. Should be delivered tomorrow. No postage to pay so that is a bonus."
Apr 2013"Much more comfortable in the car now but haven't got it PERFECT yet"
Apr 2013"We have bought all the Stokke kit for our newborn baby and absolutely love all of it. The sleepi cot, baby carrier and Tripp Trapp chair are all very stylish and highly functional. The service provider by Back in Action was superb. The best prices we could find and free next day delivery. Their site is informative and ordering made very easy. I would recommend Back in Action to anyone looking to purchase Stokke products."
Apr 2013"Bought just the stokke Tripp trap table top tray at great price . Easy website . Next day delivery arrived in well packaged condition. Brilliant website and service . Would def use again ."
Apr 2013"Ordered & delivered within 2 working days which was excellent however communication could have been better. Most companies offer delivery tracking services which are particularly useful with large items. Unfortunately there was no tracking option so I didn't know when the parcel was being delivered. I therefore missed it & had to reschedule an alternative date which is a little inconvenient."
Apr 2013"Product and price great but I wasn't sure when it was going to appear, more info on this would have been great."
Apr 2013"I find Stokke prices to be the best available at back in action. Delivery is fast and when ever I talk to staff they are very helpful."
Apr 2013"I have only used Back in Action half a dozen times, but the service has always been faultless"
Apr 2013"What else can i say the experience was flawless. I would be more than happy to do buisness with this company again."
Apr 2013"After weeks of looking at the Stokke Tripp Trapp high chairs for our 6 month old twins we found that Back in Action offered the best price and so decided to order 2 in the Whitewash colour. Fantastic speedy delivery - they arrived the next day - although when I opened them I realised that I did not like the colour (my fault entirely!). When I called Back in Action to ask if it would be possible to exchange the 2 chairs for the White colour they were very happy to exchange and the new ones were delivered again very quickly. The customer service and communication was second to none, the prices extremely competative and I am really pleased with our purchases. Nothing was too much trouble I would definately use again and would recommend to others. A huge Thank You!"
Apr 2013"Prompt service and outstanding assistance. When delivered, we were told that the delivery company would email us with the time they would deliver - sadly, this did not happen and we happen to be out during the hour window. We rescheduled, the delivery came the next day and later that night, we got an email with the time for the delivery, after it was delivered - oops. This is not a Back in Action issue though. All I can say that Back in Action are fantastic - would recommend them anytime!"
Apr 2013"website was easy and clear to use, price competitive and service and delivery was fast and efficient. would recommend buying your tripp trapp here."
Apr 2013"Very new to buying products over the internet for babies & young children but have been very impressed with the service received from Back in Action. Knowledgeable & extremely responsive staff would encourage me to buy again, should I need to. Delivery excellent and when promised, which is really important when lives are so busy. Stokke Handysitt tried & tested by 10 month Georgina over the Easter weekend - marvellous!"
Mar 2013"REal Good service.Next day delivery.Amaizing.."
Mar 2013"Ordered a Tripp Trapp highchair...best price I could find was with backinaction. The service was great & the chair was with me the next morning. Very impressed & will be using the website again & again I'm sure.."
Mar 2013"This is the third time that I have used Back in Action and they have been efficient and easy to use yet again. Will choose it over other websites time and time again"
Mar 2013"very good service kind and reliable people very easy to reach and very easy to track package delivery in perfect time good care of client"
Mar 2013"Really good."
Mar 2013"24h delivery, great communication, and perfect quality"
Mar 2013"Very prompt service and delivery but with both my orders the cartons arrived torn open. Fortunately, the contents were intact but your reliance on the manufacturer's cartons is misplaced."
Mar 2013"Great prices and super speedy delivery!"
Mar 2013"I ordered my stokkee tripp trapp high chair Sunday it arrived Monday free delivery. What more can you ask for!!!"
Mar 2013"I purchased the Balan Kneeling Chair, which does the trick perfectly. It arrived promptly. However, the wrong part was supplied, not enabling me to fit the back extension. Back in Action though very quickly supplied the replacement part, which works perfectly."
Mar 2013"I tried calling several companies including Kiddicare & Mothercare for advice on the Tripp Trapp highchair. Both CSR Agents were of Asian origin & I could not understand a word they were talking about, so I hung up The product knowledge of Back In Action as well as speaking the Queens English in a clear & concise manner swayed my decision & I placed & order there & then, feeling comfortable in knowledgeable hands. A superior service which I will use again. My only gripe is the courier did not text a 1 hour delivery window which was promised."
Mar 2013"I bought the stokke trip trap high chair in green .... It was the cheapest online easy to use website and it arrived the very next day ... Brilliant a very quick easy purchase which I didn't have to wait around for The Stokke Trip Trap Chair is well worth the money we already have a red one that my 3 year has been in since she could sit up and it has now been converted to a normal chair which she will be able to continue to use as she grows"
Mar 2013"First bought stokke bedroom furniture 5 years ago from back in action for eldest, just bought extension kit for little brother. Service from back in action was excellent. A mistake I made in not checking the colour was rectified first thing the next day in response to my email. I don't bother shopping anywhere else as I know the prices are checked against others and customer service is spot on! Have shopped with them on a number of occasions and will continue to do so."
Mar 2013"Immediate feedback and status updates. Fast processing and delivery."
Mar 2013"A really impressive first encounter with this firm. Their website is good - highly , intelligently informative - and their customer service was exemplary. A pleasure to deal with. AND their prices, availability of items and range of discerning goods is also first class. I have bookmarked them for future occasions."
Mar 2013"The ordering process was easy, delivery on time and importantly the set up for the Tripp Trapp chair was easy to follow."
Mar 2013"Fast delivery on a well priced item!"
Mar 2013"Very prompt and great product"
Mar 2013"Great seller and a fantastic customer services; quick delivery."
Mar 2013"I ordered a trip trap from you after having a horrible experience with one of your competitors. The delivery was made within 48 hours. So happy with you guys!"
Mar 2013"Ordered the Tripp Trapp, lovely for my son. Sooooooooo easy to choose all the extras, so lovely we wanted them all! Excellent service, thought delivery would be delayed rather because of fraud check (they had to write to my my mum to verify as her address is different from mine) but it was only held up by one day. Very helpful staff, would definitely use this website again."
Mar 2013"The website was incredibly useful in helping me work out what I needed to buy to get my 6 month old up & sitting in a Tripp trapp high chair. The price was the best i found on the internet, the delivery was free and incredibly quick. Couldn't ask for more."
Mar 2013"QUALITY PRODUCTS, PROMPT SERVICE AND GOOD MANNERS.... WHAT MORE CAN YOU ASK?"
Mar 2013"I was really impressed with the easy to use website. The product info was very clear and made my purchase very straight forward. I was then very quickly sent the products I had ordered. Would definitely recommend and use again myself."
Mar 2013"Always order Tripp Trapp chairs from here.. great service, quick delivery and good products!"
Mar 2013"We purchased these chairs because my husband had one as a child. Our grandchildren will visit this summer,but until then, the chairs are ours. They sit well and color is perfect wtih our dining table. I really like them and they were deliver before ETA. Thanks,"
Mar 2013"A very pleasant experience with friendly , knowledgeable & helpful staff at the Bristol store. The whole experience was somewhat spoiled by the delivery company (Citylink) who are in my experience are notoriously poor at communicating when the parcel will arrive unlike DPD or UPS for instance."
Mar 2013"We ordered a Tripp trapp chair with cushions at a great price but was sent wrong colour cushions. I contacted them to let them know, but was happy with the wrong colour. The next day we had a £42 stokke sleeping bag in the post as a thank you."
Mar 2013"Great product. Easy to assemble (I managed it), simple and sturdy. My 5 month old is sitting happily in it. We look forward to years of use. I really wanted the Dark Blue colour, and could only find it here. The price was fair and it was delivered speedily. Thank you."
Mar 2013"My particular assistant via telephone called Tim was very nice. Super patient although my order was so complicated. He sorted everything out with little fuss and was pleasant all through. Will stick to Back in Action for all my Stokke purchases."
Mar 2013"Really pleased with our purchase from backinaction. Had a very competitive price for the tripp trapp high chair that we were looking for and it came very quickly too. All in all a great experience. Thank you."
Mar 2013"Having tried my husband's pillow I ordered a small (suitable for most women) pillow online. I wasn't sure it was right when trying it on my bed. So arranged to travel via the Amersham store on next trip to South East from Evesham where I live. Guy in the store couldn't have been more helpful. Took time to talk me through bigger picture - context of type of mattress/bed and lifestyle. Lots of food for thought about chair/desk/pc position for better daytime posture and what to look for in next mattress. Have already recommended to some Hertfordshire friends."
Mar 2013"I wasn't sure whether to go for Back In Action or not when we finally decided to bite the bullet and invest in the Stokke highchair. It all sounded too good to be true: great reviews, great prices, free next day delivery, great selection of products and colours, all in stock... Well, it was all true - ordered online Tues evening, and it all arrived on Thursday morning, in pristine packaging, no damage whatsoever. Would unreservedly recommend Back In Action, and the high chair didn't disappoint either!"
Mar 2013"Ordered a SitFit as my wife was returning from hospital after a stroke and the physiotherapist had recommended the product as a core muscle strengthener. I thought it would take a few days. It came the next day with a helpful delivery man. Perfect."
Mar 2013"Great buyers guide on line, great price and perfect delivery"
Mar 2013"Very happy with the stokke Tripp trapp - read all the info on the website which helped me decide what to get. Everything arrived quickly and was easy to assemble. With hindsight I probably wouldn't buy the table mat - any large wipe clean mat would do, plus stokke have graduated the lip round the edge, which I can see becoming a ramp for anything my baby wants to push away..."
Mar 2013"The item was good value for money - I shopped around quite a bit - and arrived swiftly and well packaged."
Feb 2013"Easy to use website and quick delivery. Good service"
Feb 2013"What can I say... Ordered online came the day after! I am very pleased the item I ordered and I would use Back in Action again."
Feb 2013"I find the website easy to navigate, their prices are very competitive and the service is first class."
Feb 2013"I had a problem with changing my invoice address on their website, which they sorted for me very quickly (although I'd recommend that they update the website so that it's possible for the customer to update the invoice address. The goods then arrived the day after I placed the order. I've used Back In Action before and would definitely recommend them."
Feb 2013"The goods are what was pictured accurately on the website, it came very quickly and it does what it said it would do!"
Feb 2013"After combing other websites for the two products I needed, I landed on backinaction as they had both products I was looking for. I have to admit they weren't the lowest prices I could find, but the convenience of ordering them items from the same place won me over. I was really impressed with the service - I literally watched in my email box as the order was confirmed, packaged, shipped, etc, and the tracking allowed me to know the exact one hour time window when it would be delivered. I ordered on a Monday afternoon and the delivery arrived the next day - a 24 hour turnaround. I was amazed and incredibly satisfied. I would absolutely order from backinaction again."
Feb 2013"the product - a stokke cot - arrived the next day, as promised."
Feb 2013"Paid online for my stokke xplory after seeing the offer online for my pushchair. It was nearly £200 cheaper than anywhere else in the colour I wanted. It was in stock and arrived the next day, and with the tracking service I even knew the time it was arriving. Amazing service and price for such a quality product. Can't recommend them enough."
Feb 2013"Perfect experience. Quick, easy and delivered the following day. All other companies should take note, this is how you do it."
Feb 2013"Bought a Trip trap chair for my 3 year old grand daughter as she uses one at home. Am delighted with it just wish I'd bought one sooner. Excellent service from Back in Action it arrived the day after ordering."
Feb 2013"Very efficient and fast delivery. Item just as described. Very happy with purchase and definitely would use them again"
Feb 2013"Very pleased with Tripp trapp highchair ordered. Impressed withcommunication and speed of delivery."
Feb 2013"Service was great!"
Feb 2013"They are excellent products with fast delivery, however I think they are very expensive and the price should encourage others to purchase to aid better posture. Currently those prices are pitched a little too high"
Feb 2013"Great product, great website, "so-so" ordering experience, disappointing delivery options. After I ordered (over £200 order with free delivery) I was told that if I wanted my order delivered to Northern Ireland I had to pay an extra £25 or else cancel order. NI is officially in the UK and when I post something to "the mainland" it costs the same as posting to an address a few doors away from me; so very frustrating when companies charge more. Would really like to use this site to order again however the delivery charge will stop me doing this. Almost every other shopping site in the UK offers free delivery, regardless of where in the UK you live. The order did arrive quickly and in excellent condition."
Feb 2013"I bought a "Backfriend" from Back in Action. I find it wonderful for using when sitting on the sofa - no back pain at all! It arrived very promptly from Back in Action and is very easy to use. Can't recommend it highly enough. I also have a Back Mobiliser, and although I no longer use this regularly I think it is a wonderful machine for back sufferers."
Feb 2013"their service was excellent"
Feb 2013"Can not fault their service."
Feb 2013"Our Varier chair arrived promptly and we were kept fully updated about its journey to us. Excellent service."
Feb 2013"I love stokke, but have found it an incredibly difficult brand to purchase. With many suppliers item descriptions are confused, require multiple separate purchases and are often out of stock or on 4 week delivery, but Back in Action seem to make it a lot more simple. I will be using them again for stokke purchases."
Feb 2013"Found what I wanted on the www site with ease; price was accpetable and good value and process of payment simple. delivery very good. It arrived within 24 hours. Many thanks"
Feb 2013"Ordered one stokke high chair from kiddiesave (don't) and after two weeks had heard nothing. No email, calls not answered! Needed a second chair but not for at least 6 months. Looked about saw backinaction. Felt unsure as I had already been let down by another online order and needed this chair now as at present I had paid for a chair and had got nothing. What can I say, WOW. what good service and a price to match. Free 24hr delivery. Emails every day detailing how the order was going including delivery tracker. Order turned up in perfect condition and within time. Can't fault them for anything. In todays climet it's nice to see a well run service that puts customers first and do what that say. Outstanding!!"
Feb 2013"I scoured the internet for something to help with my back problem as my job entails a lot of sitting in one position for lengthy periods. I wanted something to aid my sitting position and which would be easily transportable between venues. I noted on a number of sites that the Backfriend had good review. Of the sites found, Back in Action had the best reviews and offered the product at a cheaper cost with free delivery. My next consideration was which of the 2 Backfriends would be most suitable. I asked this question on the Back in Action website and received a positive reply which recommended that best option for my use, which incidentally was not the most expensive of the two. I would recommend the service and products offered at Back in Action."
Feb 2013"I bought the stokke high chair! I was so impressed with the service, I ordered it Sunday night an sit came Tuesday morning! Excellent, quick with a very helpful delivery man! Thanks"
Feb 2013"Good information on website and helpful videos before I purchased. Competitive pricing versus other specialist baby furniture sites. Very fast efficient delivery however I didn't get a phonecall before they dropped off so nearly missed the chairs arrival. Overall very good. Would strongly recommend."
Feb 2013"The item I ordered was out of stock everywhere, yet it was with me within two days of ordering it. Very chuffed, thank you"
Feb 2013"Clear, easy to use website. Reliable, quality service. Package arrived when they said it would, and chair was in perfect condition."
Feb 2013"Had what I wanted, at a good price and which was delivered quickly."
Feb 2013"Easy to use website. Good communication about the order. Quick delivery; ordered Wednesday night delivered early Friday morning, Goods as described. Excellent shopping experience. Will recommend to friends and family."
Feb 2013"Good value for money, easy to use website and delivered earlier than expected. Great service"
Feb 2013"Brilliant - does the job perfectly. Nothing else like it on the market."
Feb 2013"I bought the stokke sleepi mini and bumper. Both arrived very quickly, delivery man was very friendly and I am very happy with the quality and price of what I purchased. Thank you very much!"
Feb 2013"Great company to deal with, quick and reliable"
Feb 2013"No hesitation to recommend this company. Helpful over the phone service from staff with excellent product knowledge. Once ordered online our highchair was delivered more quickly than other firms were offering."
Feb 2013"Brilliant service, next day delivery, no problems at all. Would definitely recommend to anyone."
Jan 2013"The online ordering system is easy. The service is speedy and efficient. Packing was a bit damaged but I think that was more the postal service. Would recommend."
Jan 2013"Excellent service. Quick and reliable"
Jan 2013"Very efficient."
Jan 2013"I purchased a stokk tripp trapp highchair from back in action as their prices were competative, there was loads of advice on why to choose this high chair and their delivery was as promised next day. I am very pleased with the high chair, my first grandchild sits very comfortable in it and i am sure it will last for many yearsand many grandchildren. I also like it because it is small and neat and sits in the corner (when not in use). I did not want a large white plastic highchair with bright colours on it, this is very discrete and just looks like part of the furniture. I did not like the tray that came with it but i have bought a clip on tray off the internet which is great too, a bit expensive but well worth the out lay."
Jan 2013"I was apprehensive at first but the site allows you to call if you don't want to pay online. The order was trackable and processed quickly. I was given the opportunity to change delivery date which suited me and I used this service. My products came as stated within the time frame the driver had sent me. The products are great and great quality. This site has more variety of te tripp trapp high chairs I was looking for. Great and would recommend!"
Jan 2013"We bought the stokke Tripp trapp high chair, baby set, harness & cushions from back in action. All the items were in stock in different colour options so it was great to have a choice- other websites I looked at had much more limited availability. The order was placed on the weekend and delivery was just a couple of days later- very speedy. Highly recommended."
Jan 2013"Brilliant service, ordered in the afternoon and received my order by lunchtime the next day."
Jan 2013"We purchased a Tripp trap from Back in Action and I cannot fault them. The website was informative,the process easy and the chair arrived the following day with no problems to report."
Jan 2013"This is my second time purchasing Sleepi products from Back in Action and once again I am delighted with the product and excellent service. I received confirmation of my order almost immediately and, despite snow causing havoc across the region, my fitted sheets and bumper for the Sleepi bed arrived within a day. I would always choose Back in Action for my Sleepi products in the future!"
Jan 2013"Great store - extremely helpful over the phone and the product arrived the next morning!"
Jan 2013"The product I wanted was instock and despatched the same day as ordered. It arrive the next day and was completely as described."
Jan 2013"I ordered a new high chair and accessories on a Sunday evening and all the products were delivered 36 hours later. I found the process simple and efficient and received excellent service with prompt updates for each step of the way."
Jan 2013",Pleased with fast and profesional delivery of ordered item. I wouldn't believe it can go so smooth."
Jan 2013"I would definitely recommend the products bought at this store. I bought a stokke highchair - great product, easy to put together and clean etc. However, I bought this product over christmas - ideally I needed it for christmas day, but I ordered it late and therefore I couldn't get it in time due to the shop's opening hours. When it got delivered I wasn't in and I arranged to collect it from dpd's depot. When I arrived on the set day one part of my packages was damaged - looked like it had been used as a football! I have pictures to show what the box looked like if you are interested - and they lost the main part of the highchair. I then had to wait 45 mins for them not to find it (during which time there was no good customer service and a bunch of guys sat doing not a lot in their office) - before I lost patience and rearranged the delivery. I had a call after to say they had found the remaining part of my package and I could come to collect it. I refused and said they would have to deliver it after their mess up. This is not a reflection of the service at back in action, however I would strongly recommend changing delivery company. Their service was shocking and I ended up getting the highchair that I needed on the 25th december on 4th january."
Jan 2013"very simply all you want in an e-tailer"
Jan 2013"Webpage easy to navigate. Prompt response and delivery within days. What more could you want?"
Jan 2013"I ordered the Stokke Tripp Trapp in the afternoon, received an email the next morning to let me know that it had been dispatched and took delivery of the chair the following morning. Cannot fault the service and the Tripp Trapp is fantastic too.The Handysitt was an additional free bonus and will be very useful!"
Jan 2013"I have tried surgery, physiotherapy and an osteopath, but the *one* thing that has given me hope of 'getting better' is Back in Action. A physio told me about the Bristol shop, but even when she said roughly where it was I did not actually spot it for several years - it is surprisingly reclusive! By then I was desperate for help and went in with the express intention of getting a memory-foam mattress, and possibly a computer chair. I was impressed with the vast range of products, and with the expertise, as opposed to "the usual sales pitch", of the rep we spoke to. We ended up buying a mattress, two pillows, and two rocking chairs. Unfortunately it has to be said things went badly wrong with the supply of each and every item - to the extent that my regular phone calls to the shop excited an audible groan from the other end as soon as I mentioned my name! This did put me off for a long time. I had hoped that these expensive purchases would be sufficient to improve my back, but once again it was desperation that brought me back in hopes that trying the Mobi (it really was my 'Last Hope') could do something to make me feel BETTER. The rep who served me was again very good and I hired the Mobi for 3 months before deciding whether to buy one. It has still not 'cured' me but right from the start I felt it was having an effect, and by the end of the hire I knew I had to purchase, it was THAT good. I can now walk with freedom, and although sitting and bending is still painful I can last longer and in less pain, generally speaking, and I am sure it is thanks to this machine. One problem I did find was the 'silence' during treatment! With an osteo., for example, you get a constant stream of "Oooooh, there's a bit of a knot THERE, sir, isn't there! ...." [the rest of the commentary being drowned out by my howls as he digs that elbow in] Even in the optician's, taking the field-of-vision test, there is a soothing voice saying "You're doing just GREAT.... Not much longer now..." etc. Not that I think I'd like the Mobi to utter such regular trivialities but I do think it is a really *excellent* part of the service having the ability to communicate 'progress' (or lack of it) and experirnce with a qualified person who can reassure or advise about alternatives. That human contact is VERY important. When we went in the shop to pick up the brand new Mobi we ended up buying different supports for car seats and very nearly a whole 3-piece suite, it was SO comfortable! The latter idea has foundered, possibly temporarily, because of the sheer SIZE of the furniture - we can't quite see how it would 'fit' in our room. Money is a bit of a problem with these excellent products - none of it is cheap. I am lucky in that I can prioritise my health as being THE major problem in life and it is worth every penny, but I can imagine a lot of people who would have real difficulties facing the prices. On the other hand what REALLY bothers me is that the NHS system either doesn't know or simply doesn't bother(?) to make your services known. My doctor sent me to two operations (silicone injections), with all the attendant appointments. The second op certainly had some success, but the whole idea of having 'lubricant' pumped into you seemed mad to me. He later sent me to a course of physio, which achieved little, and may have made things worse. If ONLY the doc. could have put me on to the Mobi right from the start I can't help thinking they could have saved a LOT of money (AND got me 'back in action' years ago). And imagine that times thousands of back-pain patients. The problem with an osteopath was not just the money but the lack of daily routine - which is why the Mobi is so brilliant, you use it every day and several times a day, so it can have a much longer-term EFFECT. I have no idea HOW it could be done but I do feel doctors should not only be aware of this machine, as well as your whole range, but should actually own enough themselves to let 'poor' patients use them in the surgery even. Spending money to save money in the longer term. Despite having a representative range of your products, and definitely feeling better now than BEFORE I had them!, I still find that whenver I think I am making progress something happens to remind me I still have a huge debility. Yesterday, for example, I did some gardening, with all the attendany bending and stretching. I not only found it very painful but VERY difficult to straighten up again at the end. I wonder if this might be an area you could address somehow? Some sort of (easy) bending machine (down-up, down-up), maybe? Or is this seen as something one should do simply as exercises for one's self? Maybe you already have a product I don't know about?! In the evening a fault developed in the smoke alarm system and all hell broke loose, involving my having to stretch up on steps to disable several alarms until at last they stopped. Yup, I have a certainly will be needing your products for a LOOOOOOONG time to come yet! Keep up the good work."
Jan 2013"Just as good service as last time I used them."
Jan 2013"The order was despatched and received very quickly. I thought one component was missing, so I dropped a note on the website that evening. First thing the next morning had an email and a phone call to explain exactly where that component was. Great service."
Jan 2013"Good value, always kept informed and delivered next day in hour slot specified. Efficient."
Jan 2013"Straight forward and easy to deal with and a great speedy delivery"
Jan 2013"I must say that I am very very happy with back in action service my purchase came on time and very well packed. I will definitely shop from you again. Thank you."
Jan 2013"Very speedy delivery , where other company's were taking 3 weeks for this particular product ... Will be using them again and would recommend to a friend ."
Jan 2013"I bought a Stokke Tripp Trapp, and it was 20 pounds cheaper than any other website. Plus next-day delivery was free!"
Jan 2013"Really easy to navigate website and immediate delivery - exactly how Internet shopping should be. Will certainly be a returning customer."
Jan 2013"Really pleased how quickly my purchase was turned around and their competitive pricing."
Jan 2013"I ordered the Stokke PramPack - delivered within 2 days! Once ordered online, I was concerned that I wouldn't receive it in time for my holiday, so called Back in Action to try and see if I could receive it ASAP. There was no need to worry as they told me it was dispatched and on its way already. Great service, polite and helpful on the phone. Would highly recommend Back in Action and will definitely be ordering from them again in the near future. Thank you!!"
Jan 2013"This was a great shopping experience - everything I was looking for was easy to find, with accessories and package deals (and a serious freebie!) obvious and simple. The prices were the best I could find on the Internet and my ordered items arrived the next day as stated. I can't recommend this company enough!"
Jan 2013"I ordered a stokke trip trap chair with baby system and eating board. I mixed different colours, chair in green and baby system in red. It looks fantastic and all was delivered in not even 24 hour."
Jan 2013"Ordered Stokke Sleepi fitted sheets, bumper and protection sheet from Back in Action as they stock many different colours and choices that I cannot find elsewhere! I decided on beige and rose pink bed sheets which are more interesting than white though beige is more like light grey. Order was despatched very quickly and I am very happy with their service!"
Jan 2013"quick efficient service, easy to use website"
Jan 2013"ordered online and had great communication with the team at Back iN action. Delivery was quick, i ordered from a different site at the same time and I am still waiting for goods. SO very happy with BIA. Will certainly be ordering more stokke products from them."
Jan 2013"great... ordered, paid, waited and parcel arrived with stuff in good condition."
Dec 2012"Excellent fast service with no hitches"
Dec 2012"Having tried a frieend's backfriend when I sprained my back I knew I had to get one. This website offered a reduced price. I received the item in pretty good time and wouldn't be without it now even though back seems so much better."
Dec 2012"I ordered a second Stokke Tripp-Trap chair which arrived well packaged and as promised on the next day after ordering. The chair is great. I don't know how the customer service is as I have not had to use it as I've had no issues."
Dec 2012"Order the tripp-trapp one night, next morning got a call from a very nice lady because the card details were not accepted. everything got sorted and as promised got the chair within 48 hours."
Dec 2012"good price. got what I wanted. delivered quickly"
Dec 2012"The Back Friend I ordered for my husband arrived the next day, which was quite astonishing this close to Christmas! He has had a bad back for a while now, and this seat is helping a lot. I keep using it too as it is so comfortable, so I shall probably get one for myself soon."
Dec 2012"My wife expressed interest in a 'kneeling chair' as a possible Christmas present, and dropped the name BackinAction.com as somewhere for me to start looking. It's not Christmas yet, so I can't comment on the chair itself, but the experence of researching, learning about, comparing options, and ordering just couldn't be easier. Exemplary service and extremely fast delivery has made my Christmas present buying chore much easier this year. Now I look forward to trying the chair itself if I can prise her off it!"
Dec 2012"I originally ordered two Stokke Trip Trap's from Kiddisave. Having waited three weeks, they were still unable to confirm an delivery date so I cancelled and re-ordered from Back in Action. As promised, the order was with me the very next day. After making the order online, I rang customer services to check something, I found both staff members extremely polite and efficient. I would certainly recommend them to anyone."
Dec 2012"The back support arrived swiftly and on time and does what it needs to do. So I'm more comfortable and delighted with my purchase and supplier!"
Dec 2012"We placed our order at 11am on Wednesday morning and received our item on Thursday afternoon!. It was fab how we could track our parcel from start to finish and get our 1 hour delivery slot at the end,it arrived bang on time!. Very happy,will be using for all our Stokke purchases from now on!."
Dec 2012"The mattress was ordered late one evening and dispatched the next day. It arrived the following morning. Item was exactly as described. I would definitely order again from Back in Action."
Dec 2012"Its was my first purchase through back in action. I had very good experience with quick response and got regular messages through text on mobile about updates of my item whereabouts. I really liked the text i received " your item will be sent between 11:32-12:32"..thats called precision and I appreciate that."
Dec 2012"Bought 2 sleepi chair covers - fast turn around! No fuss, and no mess....received the items a couple of days later. Would definitely use this company again"
Dec 2012"My order arrived very speedily indeed, but unfortunately one item had been sent in the wrong pattern - however I called customer services and spoke to a very helpful lady who said she'd arrange a replacement straight away. Within a couple of hours I received a voicemail from the company, so I called back and spoke to another member of staff who confirmed I'd get the courier delivery the next day. The replacement arrived within 24hrs of my original delivery, along with a postage paid sticker to send the first one back. When a company deals with any mistakes in such a professional and customer-focused way, I'm very impressed, as it's sadly a rare thing. Will definitely use this company again."
Dec 2012"This is the 2nd time I ordered from back in action and I would definitely do so again. This time around i ordered a car seat, it was in stock and dispatched the next day."
Dec 2012"LIked the fact they called me to check my credit card details plus responded to my online messages right away. Delivery was also prompt and on time (with a one-hour slot!), product was faultless. Will definitely buy from Back in Action again in the future!"
Dec 2012"I am very happy with the fast delivery and the back friend is better than i could have hoped. It is quite difficult to come to a decision about what you need and the descriptions do need to be very involved. I am though very happy with the product."
Dec 2012"Item was received in a speedy manner and have never had any issues with the items bought from back in action."
Dec 2012"Excellent service highly recommend"
Dec 2012"Highly recommended site! Very good, very prompt and very professional staff!!!"
Dec 2012"Great service from BIA. The personnel are always a pleasure to deal with on the phone. In my opinion the stock is of very high quality and those you speak to know their stock inside out. I was able to call and get detailed additional advice on product dimensions when we bought a cot as well as help picking a colour of high chair. Items were always dispatched very quickly and text notification received of delivery to the nearest hour meant that I have never waited in unnecessarily. BIA have also handled supply of spare fixings for the cot and refunds on protection sheets that didn't work out in an efficient and hassle free way. Wouldn't hesitate to recommend."
Dec 2012"This was the second chair I ordered, 1st company hadn't delivered after 3 weeks so ordered from back in action and it all came the next day :-) very pleased with the Stokke Tripp Trapp perfect colour, great product, great service. Thank you"
Dec 2012"Perfect thanks so much Back in action cxx"
Dec 2012"I ordered my Stokke Explory and assessories from Back In Action online The service I received from the start was first class. The people I spoke to over the phone were very friendly and helpful and made the process very straight forward. A special thanks to Joanne from the after sales team who was outstanding dealing with any issues or questions I had. I will definitely use Back In Action again and would happily recommend them to family and friends."
Dec 2012"The school has used this company in the past so we expected the same helpful and efficient service. We used the online ordering service and received speedy confirmation and detailed delivery information. Our Tripp Trapp chair was delivered within 48 hours. All very efficient. We have no hesitation in recommending this Company,"
Dec 2012"Quick delivery, no problems as usual from Back in Action."
Dec 2012"Late one night I ordered a hand-held massager for my ongoing muscle spasm problem. First thing next morning I receive a phone call from a young lady at 'Back in Action' informing me that my bank card had been rejected. We checked the long number and, as she had guessed, I had given a wrong digit. The card went through and first thing next morning the massager is delivered into my hands. What more could you ask?"
Dec 2012"Could not have been any better. Goods delivered the morning after we placed the order. I like companies that use Royal Mail for delivery as you know it will be delivered first thing in the morning, rather than having to wait around all day for DHL, etc"
Dec 2012"Fab service: price-matched my item with no questions asked & fast delivery. Very happy!"
Nov 2012"I have been looking for stokke high chair for a while but as they are very expensive I wanted to get the best deal. Back in action had everything I need in stock and delivered within 48 hrs and I got the cheapest price."
Nov 2012"I called back in action as I was experiencing some problems with my Internet so wanted to order directly. This was no problem for them and they helpfully processed my order. The items I wanted were in stock but I was still very pleasantly surprised when they arrived so quickly. Can highly recommend this retailer!"
Nov 2012"I was delighted with both the service I received from Back in Action. The product I ordered was cheaper than I could find on the high street or online and having the product the very next day at no extra charge was perfect. It exceeded my expectations!"
Nov 2012"This was a present for our 6 months old granddaughter. She is totally delighted with it and it is marvellous to see her so happy sitting at the table at the same hight as her parents."
Nov 2012"I ordered the Tripp Trapp baby set from Back in Action as it was cheaper than most other places and the company had good reviews. The product arrived very quickly and the whole purchasing process was easy. Would definitely reccomend."
Nov 2012"Great ordering experience online, so we got off to a good start. A quick check to confirm delivery by telephone was met with equally efficient service - we got the call back we asked for and within minutes. Finally, our order arrived in perfect condition and the next day. Couldn't improve on it! It's not often a company can match an online experience with an offline one, but you did it. Thank you!"
Nov 2012"Ordering the Tripp Trapp high chair was easy and quick. Delivery exemplary - notice given the day before and then the actual hour of delivery identified on the day. However packaging was torn at a corner and there could have been a danger of the smaller fixings coming out or the wood of the chair damaged."
Nov 2012"Lakeland as a company has been ordering back rests for colleagues with various back issues for the last three years. Back In Action has a very simple, easy to use website and although delivery is normally within the week according to the website, I find that without fail delivery is made quite often by the next day. From making the order through to delivery, Back In Action send emails to advise order made, order dispatched etc. Fantastic company and I cannot recommend them highly enough. Although we order one particular piece of eqipment this is the company I would always go for any other aids."
Nov 2012"Swift delivery (always next day) and price is always matched"
Nov 2012"I would purchase again, speedy delivery."
Nov 2012"I ordered the Tripp trapp high chair for my son after a recommendation from friends. The back in action website was easy to use and really informative. I placed my order on Sunday evening and the chair arrived on the Tuesday morning. Excellent service. Freddie (almost 6 months) my little boy loves his new high chair!"
Nov 2012"Customer Service is friendly and very efficient. Delivered by next day as indicated. They deserve 5 stars!"
Nov 2012"Easy to order online, competitive pricing and very fast delivery."
Nov 2012"As the title says really. We bought the Tripp Trapp high chair and it arrived 2 days later... For free! Would definitely use this site again"
Nov 2012"Order shipped quickly and very pleased with both product and service."
Nov 2012"The MEDesign Backfriend at Back In Action was the cheapest I could find on the web at £59. It was easy to order and was delivered extremely quickly. I really can't fault the service. And to make it even better, the product is high quality and has helped my back no end. I use it on the sofa and in the car; I helps my posture a lot. I bought the single padded version and its great!"
Nov 2012"Fabulous communication, great prices, exceptionally quick and convenient delivery."
Nov 2012"Very speedy delivery and a pleasure to deal with. Thank you x"
Nov 2012"Back in action give fast delivery and the posture pack is great. It has made a huge difference to my son."
Nov 2012"Fast and efficient service. Will use again for stokke stuff."
Nov 2012"I bought a Tripp Trapp Baby Set and Harness from Back In Action as their prices were the lowest I could find online. The delivery arrived promptly with no problems. The only reason I haven't given them 5 stars is that I had to check on the courier's website to find out that the delivery had been dispatched and was on its way, rather than receiving an email to say this. But I would have no qualms about using them again or recommending them."
Nov 2012"We ordered a Trip-trapp baby chair. we had checked the price on the internet and Back in Action had the best price, alongside another company. It delivered within 2 days though, so that beat the other company. The chair arrived on time and a SMS allowed us to be informed of the delivery. All in all, a great service!"
Nov 2012"I have ordered footmuff for my little one. No problems at all. Excellent and quick service. Highly recommended."
Nov 2012"The London branch of this shop is absolutely brilliant. After having so many problems with another company I found this shop online rang them that day and although they didn't have the product in stock they got it in the next day rang me when it came in store and I picked it up the following day with the staff offering to build it for me and carrying the box to the car. Just brilliant all round service from start to finish would highly recommend to everyone and it will defiantly be my first port of call."
Nov 2012"Very helpful on telephone. Told me stock levels for each colour. Wonderful delivery - arrived within 24 hours and with a 1 hour delivery slot ! Best delivery I've had."
Nov 2012"This is a very simple but effective aid to help your back. It provides support and pressure across your limbar spine. It is slim and subtly coloured. Highly recommended."
Nov 2012"Our product arrived within two days of ordering."
Nov 2012"Good price for a kneeler chair, used for up to 2 hours at a time. I've have to leave the casters off otherwise it was too high to fit under my desk but it works fine like that. Great company, didn't look anywhere else for a kneeler chair"
Nov 2012"Delighted with my order - Tripp Trapp highchair. Exactly as website described. Ordered on Saturday lunchtime, arrived Monday mid morning. Thank you."
Nov 2012"We had great service from back in action and I would definitely recommend them to anyone"
Oct 2012"Quick, efficient service, nothing more to add, but a highly recommended company."
Oct 2012"Really pleased as found both items I wanted from the same place. Order was quick and easy. Could not have got the items quicker and easier if had bought in store. Would certainly use again. Many thanks"
Oct 2012"My experience of on line shopping with Back In Action was superb. I cannot fault it in any way. I cannot speak highly enough of the staff I had to speak to, namely Kathryn and Tim, in respect of two concerns with my order. They were both so helpful and sorted out my problems immediately."
Oct 2012"Easy website to order a Tripp Trapp chair, very quick delivery and exactly as described. Great service!"
Oct 2012"Really found the site easy to use and very competitive. Quick delivery-the only thing which concerned me slightly is the details of delivery if I wasn't in; I clearly stated to leave it at the plumbers merchants (6a Central Ave) and it was left at 6 central Ave...I'm sure this is down to the courriers and not the suppliers but it did tarnish what could have been a perfect service. Many thanks, would defo use you again and recommend you."
Oct 2012"Bought the Tripp Trapp high chair, along with baby set, safety harness, and cushion. As I live in the Channel Islands, a delivery quote was needed but Tim kept me up to date at all points during the process, refunded VAT without being asked and the products arrived really quickly. Would definitely both use again, and recommend."
Oct 2012"In the first week of having a back friend,(we all need as many friends as we can get) I have been very pleased with the improvement in comfort whilst sitting in the car. In the house the extra padded version would provide more comfort, but the spinal problem is eased. I must thank my physiotherapist for recommending this."
Oct 2012"I've bought a raincover for my Stokke Xplory and it arrived the next day just in time to avoid the rain. Perfect!"
Oct 2012"Couldn't fault it at all, wonderful text service keeping me up to date with delivery with options to the last moment to change the delivery date. Really great."
Oct 2012"We have used Back in Action twice now (shortly going to be a third time) for a Stokke Tripp Trapp and accessories and each time we have been delighted with the products and the speed at which they arrived."
Oct 2012"i bought a tripp trapp high chair here, which was very easy to order and arrived over night. it was nice to see that every model and colour of the chair seemed to be in stock."
Oct 2012"I have ordered several items now from Back in Action and have been really impressed with the customer service and experience - I wish it was the same for other places that I also use. I would recommend you to friends to buy Stokke items for their babies, as all items had such a quick turnaround and when delivered promptly and without any issues."
Oct 2012"I purchased my Stokke highchair through Back in Action. (You can't beat their prices for an authorised Stokke dealer)! I found the website very helpful, and the delivery was quick! Even the courier was a happy chap. I will certainly recommend to orhers and shall go back to shop some more!"
Oct 2012"I have ordered twice with 'Back in Action'. Both times the items were delivered at a time convenient for myself. There was a delay with one order for which I was kept fully informed. Highly recommend and will no doubt use again."
Oct 2012"I had ordered the high chair I wanted on another website first but they took for ever to deliver the goods so I finally decided to cancel and try Backinaction instead. They've been great! Order put in before 12 on their website. Goods delivered the following day. And the delivery was really good : they gave me a one hour delivery slot and were very punctual. A+ all the way!!!!"
Oct 2012"The site was easy to use and my goods arrived very promptly."
Oct 2012"I ordered the product on the Monday and it arrived the next morning. It was exactly what I ordered and an improvement on the old one that I had had for 8 years."
Oct 2012"Great service, speedy delivery...definitely use them again!"
Oct 2012"This is a great website. They are very organised, with great prices and a price match policy. Delivery is quick & efficient. Staff on the phone couldn't be more helpful. This is the sort of company I want to give my business to, so if they stock anything I want, why would I shop elsewhere?"
Oct 2012"Really easy to navigate website full of explanations and descriptions, prompt delivery."
Oct 2012"very good, quick and all correct"
Oct 2012"Very good delivery time within 3 days and product excellent"
Oct 2012"Very happy with the service and speed - thanks!"
Sep 2012"The website is very easy to use, payment was easy to make, and I was kept informed of the order's progress via a series of emails. Even better, the item arrived before 9am the very next day!"
Sep 2012"Owing to a local company letting me down when I purchased my Stokke pram I had to drive to their shop in Chesham and pick up a list of comprehensive baby kit a) they had everything in stock unlike other more popular websites and b) they guided me to their warehouse to pick up the goods that same afternoon or offered me free delivery before 1pm the next day. I then used their online service last week and again the delivery was quick as you like the next day. Easy to use and I just like them."
Sep 2012"We struggled to find our product available or in stock in other major stores and online websites but luckily for us 'back in action' had just what we were looking for and could delivery it the very next day. Communication from 'back in action' and the courier service was very efficient making our overall shopping experience and smooth and happy one, thank you."
Sep 2012"Excellent service, quick & efficient with products arriving exactly as described. Both products ordered have been extremely beneficial. I wouldn't hesitate in using Back In Action again in the future."
Sep 2012"Great service and speedy delivery, received the goods the next day."
Sep 2012"I would recommend this company. The service was very quick and professional and the products were pristine."
Sep 2012"I have ordered from Back in Action a few times now and the service has always been excellent"
Sep 2012"Ver efficient and fair"
Sep 2012"Speedy delivery, product was just as promised and expected."
Sep 2012"Back Friend was recommended to me by my physiotherapist. Having arthritis in my back and legs walking was so painful. When sitting down I just could not get comfortable. So, for the first time in over eighteen months I feel there is light at the end of the tunnel. Wherever I go my Back Friend accompanies me, especially in our caravan. Sitting down these days is almost a pleasure and at long last I can drive, read or watch television in comfort. I have no qualms in thoroughly recommending this product to everyone in pain. So much comfort for so little cost."
Sep 2012"The items I purchased were in stock and reasonably priced. They were delivered swiftly by A cheery man in a van. Absolutely no complaints!"
Sep 2012"Website was easy to use and clear both in terms of price information and the product. Products arrived quickly and had the benefit of the courier texting me what time it would be coming (providing a time slot within an hour). I would recommend the company and I will be using it again."
Sep 2012"I ordered a Stokke Tripp Trapp and various accessories. It arrived promptly, in good condition and with excellent communications at each stage of the order and fulfilment process. Fantastic organisation - highly recommended."
Sep 2012"I found this website on google for the Stokke pram I was looking for. I also have back problems so was delighted to see all their products besides the pram I was buying for my sister! The next day delivery was brilliant and I was texted the time slot which was adhered to. I would recommend anyone use this website... 1st Class on line retailer with great delivery options and great products. Thanks!"
Sep 2012"This is the second time ive used them. They are efficient, easy to use and reasonably priced. What more do you want from the comfort of your own home!"
Sep 2012"I ordered a 'Back Friend' on line. To my amazement it arrived within 24 hours and within a few hours of my putting it in position on my favourite chair my back pain was better than it has been for months!"
Sep 2012"Very pleased with my recent purchases, good price, easy to use website, excellent service and fast delivery."
Sep 2012"Ron spent over an hour helping us find a seating solution for our very tall(6ft 3in) 12 year old son. Being a trained Occupational Therapist meant that his advice was particularly valuable. We ended up spending far more than we had intended but I am sure it will be worth it. We need to stop our son getting in to bad habits at this stage so that he will have a healthy back when he is an adult. We will be recommending Back in Action to anyone who is having or is likely to have back problems."
Sep 2012"I initially had my doubts but still went ahead to make the order as I needed the item. I had a wonderful experience. I was sent mails to keep me informed about the process, as well as texts telling me about each stage of the delivery. I didn't have to spend the whole day waiting on delivery, I was given an hour slot. Great experience and good product."
Sep 2012"I've been ordering from back in action since 2008 and not once could I fault their service, and that includes fast delivery ( within 2 days despite of the size of the package) and returns. Also for some kids products they have lower price than on other sites which is a big plus. So definitely recommend!"
Sep 2012"Excellent website, easy to navigate and extremely fast delivery of important equipment we needed for a child at school!"
Sep 2012"I ordered the tripp trapp highchair and could not fault the product or service. The delivery was very fast and I was given a one hour delivery slot which was very helpful."
Sep 2012"I bought a tripp trapp chair on a Wednesday, and on Thursday received confirmation, instructions, and notice that it was being despatched, with the name of the courier and an order number with which I could track my order. I received a text on Friday with a one hour delivery slot, and it arrived exactly on time. I am extremely impressed with the excellent service from this company and would recommend them to anyone. I'll certainly be a repeat customer myself!"
Sep 2012"Great service and delivery!!! Thank you very much!!"
Sep 2012"Very pleased with the level of service I had both on the telephone & online. My purchase was processed the same day & I received the item the following day. Excellent service, will use again. Thanks."
Sep 2012"My order was received and processed quickly, professionally, and with no fuss. My goods were shipped promptly. I was given a one hour window for delivery, backed up by regular SMS reminders. The goods arrived on time and in good order. Very good experience. Thank you!"
Sep 2012"I ordered two WickedWedges only four days before our holiday, having only discovered they existed that same day in a monthly magazine. I requested a quick delivery and got the items two days later. Needless to say, I was delighted with the service and must add that the price of the items was very competitive taking into account delivery costs as well."
Sep 2012"Very good communication from `Back in Action` via emails; extremely quick delivery. Great chair, which was assembled in 5 minutes.............our Little Boy loves it. Recommended +++"
Sep 2012"After much research I decided to buy the Tripp Trapp chair from Back in Action. The price was great and the service was fantastic - it arrived within 48 hours of ordering!!"
Sep 2012"From start to finish I received flawless service! I telephoned initially with a query about the Stokke Tripp Trapp and received a quick answer which helped enormously! I have since ordered twice from their website and found stock levels high, delivery almost immediate and I love the fact that I am continually kept informed about dates/times of delivery! In the future I would use this company as my first choice everytime!"
Sep 2012"We order from the shop stokke cot, extension and trip trap, was told that cot was out of stock and would be back in a week time. Few minutes later got email saying cot was actually available and got everything delivered 2 days later.Brilliant delivery service too as was given 1h slot and they were on time!!!"
Sep 2012"Excellent service & far far cheaper than other places. Ordered, received and in use in less than 24 hours, what more can I say. Many many thanks :-)"
Sep 2012"I was given the site by my grandsons OT.The site and service was straight forward easy to use.Delivery was fast .As good as it gets........"
Sep 2012"Quick response from customer services and fast delivery!"
Sep 2012"We ordered the Stokke newborn Tripp trapp seat, we were kept in the loop of each stage of the order and got it within 2 days of placing the order. We couldn't be happier with the service we received!"
Sep 2012"I have ordered from Back in Action before and they have a great customer service: knowledgable, friendly and efficient. It is great to deal with a company that you can trust to do their best to help you!!"
Aug 2012"Was very impressed with the service. I received confirmation emails after payment was made with my order confirmation. Was able to track the parcel from dispatch to delivery. Best of all even with delivery charge the product was cheaper than on the high street"
Aug 2012"It took about 4 days for my back to improve. I used the seat on the chair I relax in, the chair I use to work on my computer and I also popped it onto my driving seat. It made me aware I wasn't sitting as well as I should. Definitely worth it. Back in Action delivered the day after I ordered. It was reasonably priced in comparison to other sites."
Aug 2012"Really enjoyed dealing with Back In Action who were friendly, polite, helpful and most importantly utterly professional and dispatched our Stokke cot promptly."
Aug 2012"Easy to use website and easy to make my purchase. Ordered a RoboMow to replace my old broken one and Back in Action had the best price. Could have had next day delivery but it was more convenient for me to wait an extra day which I could do simply by texting the delivery company."
Aug 2012"Best price i could find for the item purchased- good reliable service. Opportunity to change delivery to suit me was a bonus."
Aug 2012"I would recommend Back in Action as they were very efficient and friendly. I ordered the Tripp Trapp Stokke high chair and it arrived the next day, which i was very impressed with. All items were there and when i had to speak to customer services they were very friendly ."
Aug 2012"MEDesign Backfriend is a good product for back support in the car and Back in Action is a very efficient company offering a good service."
Aug 2012"I was most delighted with your service, as we had one or two problems, but your competent personel were able to quickly sort this out. Our problem was that we live in Sweden, and this was to be a surprise present to our first grandchild in Cardiff. So we orderd it on your site, and the site didnt take non U.K. cards, but we were contacted by your pleasent staff on thephone and the goods were dilivered the next day . Brilliant"
Aug 2012"i wanted to purchase a tripp trapp chair...back in action provide a comprehensive no nonsense description of the product and then click away to all the options you need..watch a small safety video to understand how it work and hopw to get the best from the chair and away you go. Checkout is speedy and straight forward. The staff call you back and confirm...so polite and professional. I asked their advice regarding the baby set as my son is on the threshold of not needing them (the harness should do) the assistant was honest and said that he is on the threshold and to see how he gets on in the chair and then if he needs the baby set then i should order. im sure if it was another retailer they would have pushed tohe whole heap on me. My chair arrived the next day no fuss. The whole process was stress free and easy. checkout was smooth and secure. i would recommend them to anyone"
Aug 2012"Would recommend BackInAction"
Aug 2012"Even though I made a mistake in my payment details, it was quickly spotted and resolved. My order was received the very next day. Friendly service, couldn't ask for more."
Aug 2012"I recently ordered a Stokke Sleep and Bounce online from Back in Action and was suprised to receive the item 2 days later. What fantastic service! Would not hesitate to buy from them again."
Aug 2012"We ordered a Stokke cot (our third order from BinA) and again received great service. Ordering through the website was simple and we had the cot in Edinburgh within a couple of days. Couldn't ask for more!"
Aug 2012"Well what to say, my wife wanted a chair for our little boy and he chose the colour. We ordered on-line and the product arrived the next day. I opened up the package and started straight away assembling the chair. Within 15minutes it was all done and adjusted to my son's height. Fantastic! Also my son wants to sit in his new chair which makes eating easier!!!! Thank you Back In Action!!!!"
Aug 2012"I've used Back in Action twice now and each time they have been excellent. Next day delivery, with a text to tell you what time they're expected. I would use them again and again for supplies."
Aug 2012"Stokke rain cover as a replacement was exactly the same as the old one. Delivery came day after. Very pleased as I was able to take my son again."
Aug 2012"Extremely clear information regarding shipping status. Very good communications over all regarding order and delivery. Shipment was received really quickly."
Aug 2012"I have been looking at back in action website for a while and only seen good reviews. I had very good service in the 2 products i ordered. FAst processing, delivery and good communication on when the items were arriving. And they arrived on time. Thank you"
Aug 2012"prompt and efficient customer service. easy to use website."
Aug 2012"Really pleased with the service from back in action again (have used before). The free and fast delivery is excellent. Will keep coming back."
Aug 2012"Really brilliant website, I do so much internet shopping, especially for baby stuff and I have lost count of the times that I've ordered something that doesn't turn up or isn't in stock. Back in action is a company at the other end of the scale in terms of customer service and delivery, an exceptionally great website strides ahead of its competitors."
Aug 2012"An all round fantastic service the staff were positive and polite and price matched my goods . Which were shipped efficiently and delivered the next day . Well done they showed me how it should done ."
Aug 2012"super quick delivery and very friendly and efficient staff. I bought a Stokke Xplory stroller with the accessories and everything was delivered the very next day! Totally trustworthy and professional, I shall be using Back in action again in the future."
Aug 2012"Very helpful in the shop (central London) and easy to follow web site. Ordered on-line, instant acknowledgement, shipping email, and arrived at the door bang on time. First class."
Aug 2012"I was very pleased with the fast and efficient service I recieved. The goods all arrived quickly and in excellent condition. I will definetly be shopping here again."
Aug 2012"I was interested in the tripp trapp chair for my baby daughter. The advice I got from Back in Action was informative and made my decision to purchase it from them a simple one. The delivery information was very precise and helpful. Would definitely buy from them again."
Aug 2012"I ordered a number of items on Sunday night and received them by Tuesday which I thought was fantastic. I received great updates about when my parcel would arrive and felt really comfortable about using the website. The choice of Stokke goods was really impressive and they are all of a really high quality. My husband and I will be using your website for many years to come I am sure! Thank you Back in Action."
Aug 2012"This is the second tripp trapp chair I've bought from back in action. On both occasions my dealings with this company have been very professional. Delivery was always on schedule and the aftersales support is outstanding. Having left a message with a query at 5.30 pm one evening, I was called back at 8.20 the following morning with a reply. I am an occupational therapist and I can vouch that their advice is sound in terms of setting the tripp trapp chair, not using the seat cushion with the baby set etc. Purchasing from Back in Action can be done with peace of mind. I would definitely recommend this company."
Aug 2012"My daughter loves her new posture pack and has already filled the pencil case 5 weeks before going back to school! She can't wait to get back to school now so she can show all her friends her cool new pack (she has been using an old lever arch folder as a sloped surface for writing up til now!) Service was excellent and it was delivered promptly in only a couple of days."
Aug 2012"I am a 90 year-old childless widow with rudimentary computer skills and I very much appreciated the clear and easily negotiated ordering procedure on-line. I was surprised and delighted when my Back Friend arrived the day after ordering."
Jul 2012"I jusy wanted to say thank you for your speedy service, competative price and fantastic product. At 7 months old Wilfred can now join us at the table, which he loves! It's the 4th tripp trapp we've bought from you, (its getting a little crowded around the kitchen table now!) Wouldn't choose any other chair for our children and wouldn't choose any other company to buy from. Thanks again."
Jul 2012"My order was delivered quickly and in good condition. Very pleased."
Jul 2012"it arrived quickly even though it was listed as out of stock, well packaged. No complaints about them at all."
Jul 2012"I always go through Back in action for the Stokke products that I order, from the chair to tray and accessories. Service is always fast, efficient and great customer service which is a rare commodity these days. Will be back..."
Jul 2012"Bought a Stokke Tripp Trapp highchair. I already have one, so i wasn't convinced of it by Back in Action, but i loved that this was a website selling things that are good for the backs of little children, so i bought it from here. I think it was the cheapest on the web too, which is great!"
Jul 2012"A good buy, price very competetive and delivered within 24 hours with no cost."
Jul 2012"I made my husband's day when I bought the purple Stokke Xplory changing bag. We already have the pram, carry cot and high chair so our collection is complete (for now). Excellent product range, price and delivery. Many thanks."
Jul 2012"I bought some MBTs from Back in Action - they were a 'hard to find model' and the staff were extremely helpful in phoning and then having a pair put away for me to try on at my nearest store. They even phoned me back to confirm the store had my size and would hold them. After I'd tried them on and they were great and because the model is no longer produced, I decided to buy another pair and, as there was not another pair in the shop, the staff arranged to have a pair posted to me. Delivery was extremely fast and efficient - I was given a day (which I could alter if not convenient) and then was emailed and texted a one hour time slot for delivery. All in all one of the best companies I've dealt with in a (long) while."
Jul 2012"Great easy to use website and really quick delivery with lots of confirmation information sent by email as the order was processed. Knew exactly what was happening and when. Recommended."
Jul 2012"I was delighted I ordered from back in action."
Jul 2012"Website was easy to use and explained items well. Payment was easy, delivery was the very next day and I was emailed the status of the order regularly. Excellent- 5 stars!"
Jul 2012"I ordered a backfriend. It came the next day to my (pleasant) surprise and I have been using it ever since. The product is great on my not-so-supportive sofa, my carseat and my office chair. It is lightweight to carry too. I did a long journey in the car yesterday and didn't get any back ache like I usually would. Very happy!"
Jul 2012"Their price was competitive and they delivered within 24 hours which is exactly what we wanted. The delivery time was the crucial element for us and this was where they were ahead of the competition."
Jul 2012"As above! Could not be better."
Jul 2012"uncomplicated and intelligent service !"
Jul 2012"I have used Back-in-Action before when I originally purchased the Stokke Sleepi & have now just purchased the junior bed extension and storage box. I would definitely use them again. Great advice, great service and fast delivery. When there was a problem they sorted it out in no time and with no hassle! What more could you want? I wish all firms were this professional."
Jul 2012"We ordered a Stokke Tripp Trapp highchair from Back in Action and the service was faultless. Good communication, quick delivery and a great product. Many thanks!!"
Jul 2012"Received my sons new Tripp Trapp the day after ordering. Great price and useful to have the configuration tool. I was able to choose fab colours, (that match my dining room perfectly) knowing that it would look great in real life!!"
Jul 2012"The product was competitively priced and delivered quicker than expected - all round an excellent service. Thanks!"
Jul 2012"The product ordered arrived within 24 hours and when I called Back in Action to get a time frame for the delivery they were able to give me a 1 hour time frame. This is the second Tripp Trapp ordered through Back in Action and I have already recommended them to friends."
Jul 2012"The product we ordered was delivered within 3-4 days of ordering it. It's very high quality and was suitably packaged to ensure no damage in transit occured. I would be happy to recommend the product and the supplier."
Jul 2012"Very happy with my purchases, especially with the fact that the ordered items arrived 2 days later."
Jul 2012"I was so impressed with Back in Action, the order process was easy and quick, the staff were very attentive (I spoke to Abbey) and the delivery speed was second-to-none. Perfect!! Cannot fault Back in Action in any way. Thank you!"
Jul 2012"Wanted to get a Tripp trapp highchair for my son. Found your website with item in stock and the best price of all the retailers! The order process was very easy and rather that rip me off for delivery your standard delivery was free and the chair was with me 24 hours later! I would recommend you in a heartbeat!"
Jul 2012"We ordered a Stokke Tripp Trapp high chair for our daughter, Back in Action were priced the lowest out of all internet stockist and also offered the options to mix and match the insert options to suit. Order was received and dispatched the next day. Very impressive service, would recommend to anyone!"
Jul 2012"Thank you fopr yopur prompt service. The goods purchased are perfect for their purpopse"
Jul 2012"Everything worked well. I found the best price in comparison with other websites, it was easy to navigate and buy and the delivery was perfect. I could also track exactly when the delivery was scheduled. I recommend it. Very solid"
Jul 2012"I bought a pair of women's MBT's. They were around £40 cheaper than I had seen them else where online, so I was really happy. My parcel arrived in 2 days so couldn't really ask for more. I will order again as was really happy all round."
Jul 2012"I ordered a robomower from Back in Action last year. The delivery was much faster than I had expected and the price was excellent. As a company they seem genuinely interested in their customers. They follow everything up and could not be more helpful. That's why when I wanted some replacement mower blades there was only one place to go!"
Jul 2012"Very impressed - especially with the tracking service once the parcel was dispatched - would definitely use again and recommend to others"
Jul 2012"I am very impressed with the efficient service received and the speed with which my online order was processed and delivered. I am also delighted with the product."
Jul 2012"I made an order with this firm. I must have put my card no. in wrongly, because I had an email with in a couple of hours to ask me to phone them. Then, the order arrived the following day. Amazing - I'd ordered in plenty of time for my holiday in September, but the service was so quick & efficient I needn't have worried. Many thanks."
Jul 2012"The web site was a joy to use, and well set out. They had everything I wanted in stock, so able to do a one stop shop! The whole process from opening the web page to completing the order took less than 10 minutes - which included the very useful video on the Tripp Trapp chair. Also bought the New Born seat & cover. The items arrived very quickly and safely packaged, as promised. Will definitely be back shopping with Back in Action again when the little lad grows a bit and needs the baby seat etc. I cannot reccommend highly enough!"
Jul 2012"I found the lady I spoke to on the telephone to be extremely friendly and helpful, even before I chose to purchase with Back in Action they researched a question I had and called me back with answers. I then placed an order which was delivered in extra quick time. Thank you!"
Jul 2012"I have a BackFriend and wanted to buy one quickly for a friend who had borrowed mine & thought it was fantastic. After a look through the websites offering them for sale I was impressed with this one as the price, including P&P, was equal to, or less than some other suppliers. Also the reviewers all said how impressed they'd been with speed of delivery and efficiency of service. I now feel confident to add my review to theirs and say I am delighted - I placed the order on the website late on Sunday night and received it on Tuesday afternoon. My friend is thrilled with it - thank you!"
Jul 2012"We were really happy about the fast next day delivery."
Jun 2012"Ordered my chair and as it was getting delivered to a different place from my card address they called to tell me I would get a letter demanding verification, no problem as I needed the chair at work. I received that letter yesterday, a week after I ordered the chair.....and 5 days after I received the chair at work!"
Jun 2012"I ordered the stokke babyset to go with my existing chair plus the cushion set. The products were delivered within 24 hours of ordering online with no delivery charge. Prices were cheapest online too - brilliant service."
Jun 2012"Varier kneeling chair. I wanted another. Simple as that. Thanks"
Jun 2012"Pleasure ordering from this company - website is easy to navigate and ordering process simple. Quick delivery was important to us so I had shopped around and Back in Action were the fastest on paper - they did not disappoint!!! Our package arrived within 2 days ... Brilliant. I would have been prepared to pay a premium to get my items that quickly but there was no need - B in A price was amongst the best on offer on the Internet. Overall I am very happy and would definitely use this company again."
Jun 2012"Having already purchased a number of Stokke products from Backinaction, I felt very confident in ordering the new stokke My Carrier from them too. I placed the order on Sunday, and it arrived on Tuesday - easy to order, fast delivery, no fuss."
Jun 2012"Bank in Action's web site was fast to load and well layed out (unfortunately even with big companies this isn't always the case). The payment process was efficient and email advise was prompt. Delivery was excellent, within the alloted time span, and goods were received in pristine condition."
Jun 2012"Needed a tripp trap chair for my granddaughter in a hurry it was delivered the next day."
Jun 2012"I ordered and it arrived the next day, as ordered and promised. We wouldn't think twice about buying here again."
Jun 2012"I placed an order in the morning, received a friendly follow-up call in the afternoon to take payment and a couple of emails to track the order and then the items arrived the next day. Excellent service and quick delivery. Very pleased and would recommend this company."
Jun 2012"Website very easy to use. Very competitive price etc. Placed order one day and it arrived the next. The BackFriend is amazing - been using it on my office seat and it does make a huge difference. Also intend to take it to festivals this year to improve comfort when sitting for long periods."
Jun 2012"This is the second Tripp trapp we have purchased from you, and once again the service was excellent."
Jun 2012"Excellent. Unbelievably swift delivery"
Jun 2012"It was the beginning of the long Jubilee weekend and I'd done my back in. With a holiday coming up and long car journey in prospect I needed some back support and had been recommended a Backfriend - but how to get one in time? Two other company's had 3 to 5 days delivery but Back in Action said they would deliver the following day - and they did! They even telephoned me straight back when I queried the next day delivery by email. Excedllent service"
Jun 2012"Ordered a trip trap Stokke high chair cushion one day and it arrived the following day. Brilliant."
Jun 2012"I ordered a Stokke Tripp Trapp chair from Back in Action. It was the most reasonably priced that I could find online and Back in Action delivered next day for free. I had to call as I accidentally ordered twice (totally my fault) - the customer service was great - the duplicate order had already been flagged and they were friendly and helpful. I will be ordering more items from Back in Action in the future."
Jun 2012"I really liked the Back in Action web site - very easy to use and lots of help available if necessary. I found their prices to be the best on the web and their service second to none. I was so impressed that I could get a bargain and next day delivery too!"
Jun 2012"Purchased on a Sunday and received on a Monday. First time I used back in action and the result is outstanding! Thx"
Jun 2012"excellent product and very quick delivery!!"
Jun 2012"This website is one of the best and most professional I have seen on the internet. Ordering is easy, the staff are available for advice and the delivery happens the next day with a great tracking service. On top of this, their prices on the baby chair I bought were among the most competitive on the net. What can one ask for ! Keep it up guys."
Jun 2012"Superb service, can't fault it. Easily found what i was looking for on the website, easy to pay, arrived the next day, baby girl extremely pleased and proud of her new highchair :) Fantastic, thank you!"
Jun 2012"Would fully recommend this website to my friends, service was quick and efficient and cheaper than any other website. Will be ordering from them again..."
Jun 2012"We have been using this product over many years and our purchase is to replace the back rest which has given us good use for the past 20 years. We have two back rests, one in each of our cars"
May 2012"Item was delivered within 24 hours as described. Payment was quick and simple. Couldn't really ask for anymore from the supplier."
May 2012"Back in Action - excellent service, the product arrived in perfect condition and at the time specified."
May 2012"The website as very easy to use and my Stokke high chair arrived exactly when promised - very good service!"
May 2012"Really great service, ordered Stokke HighChair on a Sunday and it was delivered on the Tuesday. The day before the deliverey we received an email to confirm when the deliverey would be but Back in Action could tell me within which hour our order was due to arrive which was great. Website is easy to use and really informative so it's easy to choose products and know how many they've got in stock. Would order from Back in Action again."
May 2012"The in-store experience was superb. The atmosphere was so relaxed and I could just sit on the various chairs and tune in to how they felt. I like to be left alone to go through my own process when deciding on what to buy, and I felt that this was immediately recognized. I was left in peace--and any questions I had were completely answered. At the same time it was interesting to see that other people in the store who liked to have more input and guidance were being fully taken care of. The chair I bought needed to be assembled and that was also a great experience. The process was easy and it was nice to feel that one was on some level meeting with superb designers and craftsmen. As I sat in the chair for the first time, I mentally raised a toast to them. Cerebrospinal fluid flowing nicely now :) The chair is having exactly the desired effect. Wow!"
May 2012"I ordered a bundle deal for a Stokke Tripp Trapp highchair. The items were delivered next working day as specified on the website. I did ring the Bristol office for some further information and spoke to a lovely lady who offered to take my order over the phone. I haven't used the chair for my newborn as he isn't here yet! Although my 8 year old son and 7 year old daughter are taking it in turns to use it in the meantime and they love it!"
May 2012"Ordered our new baby high hair one day and the chair arrived the next morning ! With the online tracking facility I was also aware of the time of delivery - and it was delivered bang on time! Fabulous service! A happy mum"
May 2012"This is the second time I have purchased from back in action and on both occasions have been very pleased with the product, the speed of delivery and the price. Many thanks."
May 2012"everything worked well - i found what i wanted, ordered it and got it. all grand. thank you"
May 2012"We ordered a Tripp Trapp & accessories the site was easy to use and explained everything in detail. Service was good and the delivery was super quick. Can't fault them at all."
May 2012"After purchasing a Stokke Tripp Trapp from Back in Action for my son 4 years ago, I wanted to give them our repeat business based on the excellent customer service and responsibility demonstrated by the team in ensuring the item was set up and used correctly and safely. Second time around and although ordered online this time rather than visiting the store, they still demonstrated a level of responsibility of including the short important video prior to adding the item to the basket which you would not get from other online suppliers. As they price matched the likes of the big high street chains, I was more than happy to order through a fairly local independent. Good communication through the purchase & delivery process was also welcome."
May 2012"Very pleased with the prompt service from Back in Action. Ordered on Sunday night and received our tripp trapp chairs Tuesday morning."
May 2012"this bed has a fantastic design and it does not take as much space as a more traditional cot bed."
May 2012"Recommended Back friend by my GP who was using one himself, left the surgery and placed an order and I had received and was using it within 24 hours. It is an excellent product and I could feel the benefit of it immediately and can take it with me wherever I go."
May 2012"fantastic service and quick delivery!"
May 2012"Really good website and communication. Quick despatch of items as promised, would buy from again."
May 2012"This was the second Tripp Trapp we have ordered from Back In Action and the whole experience was just as good as the first time. Their pricing, advice, service, delivery and website are excellent. They are a pleasure to do business with and I would recommend them to anyone without reservation."
May 2012"I was really pleased with Back in Action as they were the only website that had all Stokke products and varieties on offer and on stock, so I did not need to search any longer. They also had a special offer for the high chair I have selected which made them cheaper as other companies. Delivery was super fast and all arrived safely at my home."
May 2012"Ordering was effortless,"
May 2012"Ordered my Tripp trapp, baby set, cushion and harness one afternoon and it was with me first thing the next day. Amazing!"
May 2012"Excited before MBT arrived and excitement was justified. Very pleased with purchase.."
May 2012"The trip trap is a great product that will grow with your child. The baby seat is very good addition. we can now all be at the table together!"
May 2012"This is the seventh Tripp Trapp I have bought through Back in Action and every time the process has worked perfectly. We are delighted to see our grandchildren (6 months to 6 years) benefitting from the Tripp Trapp chairs which are all in constant use."
May 2012"Great customer care service. Called me back the next day to answer my query. Very friendly and helpful. The Stokke highchair I ordered arrived the next day. Super fast, efficient service. I would completely reccommend to anyone. I wish other companies could adopt such a great service. Thank you!"
May 2012"Great, informative website, proactive communication, competitive prices - what's not to like?!?"
May 2012"Great communication, superfast delivery. Highly recommended."
May 2012"Best price around and next day delivery - can't beat that!"
May 2012"I entered incorrect payment details and Back in Action were prompt in notifying me and took my payment over the phone. My items dispatched that day and arrived the next. I found Back in Action to be very friendly, helpful and efficient."
May 2012"Pleased with the product and it was delivered 36 hours later - excellent."
May 2012"Needed to buy a high chair for our daughter and wanted the Tripp Trapp chair by Stokke. Its quite and expensive purchase with all the add-ons you need so we shopped around for the best price. Back In Action wasn't the cheapest site we found, but they had all the colours and patterns we wanted (which other sites didn't), and the free next day delivery appealed to us. The chair arrived the next working day. We love the chair and the service from back in Action was faultless. We will be recommending you to friends. Thanks you :)"
May 2012"Extremely fast delivery and the team were quick to respond to my queries"
May 2012"Having damaged my back a couple of times in the last 15 years, I have problems now and then - sometimes really severe pains, which during the last year have seen me 'out-of-action' for several days at a time. I looked into 'back aids' and found the "Backfriend" item on several websites, selling medical items like this. As I work from home, most of my day involves me sitting at a table in the same position, which isn't good for anyone's back! I looked on ebay to see if I could find a lower-priced Backfriend as a buy it now, but they were all around the same price, once you added postage charges. So I looked at some private ads, and Back in Action was one of them. The price of the product was competitive, but what swayed it for me was the FREE postage over £50 spending and it seemed that my product would be sent by courier quite a bit faster than many other sites. I ordered it late Saturday evening and it was delivered on Tuesday or Wednesday. I would recommend both the products AND the company."
May 2012"Very fast service - would definitely recommend to friends and family."
May 2012"great stokke item, fast and professional service, best price on the net!"
May 2012"I looked everywhere for the Tripp Trapp in black, to go with our other chairs. Everywhere was either 6 weeks as they ordered it from the manufacturer, or a small supplier with delivery times of 2-3 weeks. I ordered this one evening from Back in Action and it arrived 2 days later. I am really happy with the high chair as well, it looks great at our table and our daughter loves being part of the meal and being able to see everything."
May 2012"I have bought all my son's stokke goods from Back in Action. After having hassle from a large high street babystore I found this company. Goods have always arrived in the time expected. My first experience with them was a large order for my pram etc- I received a phone call to check that I actually wanted some of the accessories as they were already included with the pram. This obviously saved me money or the bother of sending back unwanted items. Website is easy to use. Have placed several orders in the past year. Would always use for stokke in the future"
May 2012"We have ordered several Stokke related products through Back In Action and have always received excellent customer service, speedy smooth delivery and competitive pricing."
Apr 2012"Ordered my items Monday tea time and they were here early morning Wednesday. Easy to use website and very competitive with prices. Will definitely be recommending to friends and using again in the future."
Apr 2012"I have used this website twice now and both times I have been amazed at the high level of service they provide. The website is very easy to use and caters for all levels of enquiry. I purchased both the stokke Tripp trapp with newborn set and some fitted sheets for my stokke cot. I found that after researching these items on websites and search engines this site offered the best prices. I was a little apprehensive when purchasing the Tripp trapp as I thought it may take a while for delivery, as I had to wait a considerable amount of time for my cot to be delivered (this was ordered from a different site) The sites communication was fantastic and very informative, as they provided me with dates and times for delivery so I was able to ensure someone was around to accept the delivery. Both times my orders have been delivered the following day. I am very impressed with this website and would not hesitate to use them again. Highly recommended!!"
Apr 2012"I ordered a Backfriend from this company and quickly received an acknowledgement and a further update when the item was shipped. It arrived within a few days - faster than the website predicted. I am impressed that I have had a follow up email asking for feedback. The Backfriend was completely as described. It is such a life saver; it eases the pain in my low back and sciatic pain. The only slight quibble I had was that the box was quite crushed and in fact broken through. This was probably shipping. The Backfriend, however, was protected in the box by heavy plastic wrapping and there was no problem at all with it."
Apr 2012"We ordered our trit trapp and newborne seat on the Thursday night, this was processed on the Friday and we got this on the Monday, really quick delivery. Great item and I really love the tripp trapp, it looks great cant wait to use it when my baby arrives. Thanks for the great chair will definately be back to buy more in the future."
Apr 2012"Perfect service, very knowledgeable staff, willing to help and be helpful. Would certainly recommend"
Apr 2012"I was most impressed with the service from Back In Action. I ordered a Stokke Tripp Trapp high chair from them and it arrived in the channel islands within 2 working days. Before my purchase, I called a Back In Action advisor to ask for their advice on the chair and also about the payment options. The advisor was very knowledgeable and also very friendly. I would not hesitate to use Back In Action again. Thanks"
Apr 2012"Back in action had the complete range of Stokke Tripp Trapps and the accessories all in stock which meant I could get exactly what I wanted immediately. The order was confirmed and delivered the next day-cannot fault it. Thanks."
Apr 2012"Brilliant service thanks as always"
Apr 2012"I was very impressed when ordering a Stokke high chair on Back in Action. Firstly the price was really competitive, and it was delivered the following day. They are a benchmark for how internet shopping should be."
Apr 2012"Clear product information on site. Easy payment process. Excellent delivery service with useful tracking information."
Apr 2012"Have bought a few things from Back in Action and have no complaints. Fantastic service! Would recommend them to anyone."
Apr 2012"my order was processed very quickly and efficiently, it was sent to a different address and the security measures were clear and sensible."
Apr 2012"I went to Mothercare with my daughter to buy my recent grand daughter her high chair. My daughter knew exactly what she wanted, the Tripp Trapp high chair in purple, with purple extras and the pink cushions. We had a 10% discount voucher from Mothercare so thought this a worth while proccess. Mothercare could offer us none of our choices. On their site only four options existed. Not wanting second best, I came on site and googled Tripp Trapp and came up with your company. There were all the options, and all available, there were also some other companies offering all the choices. I paid more, but it was worth it, as the high chair was delivered THE NEXT DAY! Wow. On first look after the arrival of the packages I though I was one short. I called your company and was told that two of the items were in one package, and that all items were here. (I hadn't unpacked the boxes) So no more to say other than well done."
Apr 2012"As above! Plus when I emailed about a slight problem with the order I got a very quick response and it was sorted straight away. Excellent. Have recommended already to other friends interested in the product!"
Apr 2012"Great product, I now have the happiest baby in the world. The newborn kit for the Tripp trapp chair is pricey but worth it. Not one of those bits of kit that sit in the corner. Similarly the chair is great. Back in action were the quickest delivery I've ever used, and their price was competitive too. Also they seem t be one of the few companies that always have things in stock."
Apr 2012"The morning after I made the purchase online (late the night before) I got a very professional call to confirm my order and payment had been received and processed - with a clear explanation of when to expect our Tripp Trapp and how to track the delivery if we wanted to. Also detailing that I had been emailed the assembly instructions. It was delivered next day, as promised and at the time detailed on the online tracking service. The Tripp Trapp is great, it looks just right in our kitchen and our baby is loving weaning in it!"
Apr 2012"They're very genuinely helpful and human people, by which I mean you can discuss anything, such as dilemmas over colour choice and delivery and payment detail, and get a straight, helpful answer. I was a novice ordering Stokke Tripp Trapp baby chair stuff for my partner (who has very, very particular taste) and they were really helpful after first receving a call from her changing the order then me changing it back again to the original (vindicating my choice, all diplomatically, of course). Excellent service, prompt delivery, easy returns handling, and their commitment to their price match guarantee is true as well (on a subsequent order)."
Apr 2012"We have now purchased our Stokke xplory and bouncer from Back in Action. The staff could not have been more helpful, they even sent out material swatches as we could not decide on a colour. The advice given helped us decide what we needed at a price that could not be beaten. Then to top it all off our items arrived the ver next day. Don't bother shopping around, just buy from Back in Action."
Apr 2012"Second time I bought from this shop and sevice was good both times and product arrived the next day."
Apr 2012"Easy to order, excellent service"
Apr 2012"We bought the Stokke in red and we were very pleased with delivery and the item itself!"
Apr 2012"Easy to use site, fast delivery - what's not to like ?"
Apr 2012"An excellent product at a very reasonable price and delivered as promised the very next day. I would recommend your products to others and I would certainly use your products again. Thank you very much."
Apr 2012"Would definitely use the site again, quick delivery."
Apr 2012"Very efficient and professional service"
Apr 2012"The order was with me as said when i made the order. The website kept me updated at all times and it was very convenient."
Apr 2012"I was looking for a Trip Trap chair at retail. I could not find what I wanted in stock anywhere (6-8 weeks wait). When I checked with Back in Action, not only was there very good stock of all items, the price (delivery included) was also lower. Consequently there was a small issue with my credit card, which a customer service agent solved fast and friendly. The chair was delivered the next day!! Amazing experience."
Apr 2012"Fantastic and reliable service"
Apr 2012"I have two children and bought all their equipment: pram, nursery furniture etc. from BackinAction over the last 2 years. The website is very well designed and there is always someone there to help over the phone if something is not clear. Their after sales is even better!"
Apr 2012"prompt service and superb products"
Mar 2012"I ordered a chair. It arrived promptly in perfect condition. I'm very happy with my order."
Mar 2012"the service was prompt and efficient goods arrived well packed so as to arrive without breakage."
Mar 2012"I ordered a Varier variable chair on Tuesday lunchtime and it was delivered Wednesday morning before 0730 - have just put it together and am sitting on it to write this review. Excellent customer service and a great product. I wish more companies were this good!"
Mar 2012"Third time buying from this company and the service every time has been outstanding."
Mar 2012"Website is easy to use and my product arrived quickly. Highly recommended."
Mar 2012"The order was put in shortly after 9.10am on 20/3/12. Acknowledgement of the order emailed to me at 9.13am with a reference number. At 9.44 I was informed the order was being processed. At 10.01 I was sent the invoice and a tracking number. Email sent at 15.33 informing me the order had been shipped. Order arrived early on 22nd March. All incredibly efficient."
Mar 2012"Thank you very much for a wonderful service"
Mar 2012"Ordered several times over the past year - every time delivered on time, easily tracked, everything arrived (correct items, non damaged)"
Mar 2012"Ordering was easy. It arrived the next day - which was brilliant. The chair was straightforward to assemble. 24 hours after ordering it was being used - can't say better than that!"
Mar 2012"The service was extremely quick and the price of the Tripp Trapp was very attractive. I'm extremely happy with it all. Thank you so much! :)"
Mar 2012"I have a child with complex needs so was unable to visit a store easily. I ordered what I thought was a whitewash tripp trap but when it arrived it wasn't the colour I'd hoped it would be, it was much darker than I expected. When I explained to Tim and Travis at BackinAction my circumstances they immediately arranged prompt return and delivery of a Tripp Trap in white this time. They were kind, compassionate and efficient. Many thanks to Tim & Travis. I'll definitely shop with you again."
Mar 2012"Good product with a very simple ordering process with a very speady delivery - thank you"
Mar 2012"I bought the seat pad for my little boy who has ADHD as it was suggested by a professional, that it might help him to 'feel' the seat better under his bottom and stop him wriggling about so much. Well it definately made a difference whilst doing homework and when eating at the table. He sits still for longer and it forces him to sit more upright due to the wedge"
Mar 2012"Best price and delivered free within 24 hours. Very impressed."
Mar 2012"I have now used Back in Action twice and would happily recommend them to anyone. A truly outstanding service! I received my order within 24 hours as promised. Excellent communication!"
Mar 2012"impressed with how fast the service was, a lot of other stockists had a14 day for the Tripp trapp products so this was great arriving the next day - I would have purchased the Tripp trapp chair with you also but had mothercare vouchers I needed to use up!! Also, price was very competitive"
Mar 2012"Placed my order mid afternoon and it arrived the very next day! Fantastic service, really pleased with my purchases. Definately would recommend this company and would use you again, thanks!"
Mar 2012"A secure site, product very robust, and arrived quickly"
Mar 2012"I have used BackinAction twice recently after my husband underwent unexpected and sudden back surgery. Totally unfamiliar with back problems, initially I purchased a "backfriend" support seat prior to his surgery due to the pain of sitting, then after surgery I bought a support and seat wedge. Both times the service was unbelievable - the first item I needed urgently, I only ordered it very late afternoon but the sales man (at Bristol shop) understood my urgency and said he would do all he could to get it delivered fast - by 10.00 am next day it had been delivered. The second items I ordered on line, very late at night, and again, the goods were with me within 36 hours. Goods exactly as described, brilliantly priced (found backfriend at a local mobility shop at almost twice the price ) but most of all a personal service which isnt often experienced these days. thank you"
Mar 2012"I was not in to receive my delivery and there was a mix up at the parcel office. I called Back in Action who offered to stay on the line while I sorted it out. Goods are lovely, am in process of ordering again."
Mar 2012"Third time we have ordered a chair...one for each grandchild and the service has always been very good. Thank you x"
Mar 2012"Fast delivery, good product, will buy again from back in action"
Mar 2012"Good product, prompt delivery"
Mar 2012"the product is very good and the service very fast. 5 stars for me"
Mar 2012"I ordered a replacement mattress for the Stokke Mini Crib at around 2pm in the afternoon, and it arrived at 8.30am the next morning! Very impressed with the speed of delivery. The price was also good too, a little higher than another site I found, but they could only promise delivery within 3 weeks. I would definitely order from them again."
Mar 2012"I ordered a Stokke mini mattress and fitted sheet - something I'd struggled to get through many other stockists without at least a 3 week wait. The order arrived the next day. Perfect"
Mar 2012"This was our second Tripp Trapp high chair from back in action and since we were so pleased with the product and service we didn't look too hard elsewhere. The fact that the price was also the best we found made it obvious where to get our second child chair from. The look on our youngest daughters face the first day she sat in it and looked across the table at her big sister will be a happy memory for years to come - "look at me, I'm a big girl now!". Thanks for bringing great products and efficient delivery together."
Mar 2012"Delivery was excellent able to track it on the internet and packaging ok. Bought the backfriend as I found sitting on our new sofa caused my back condition to worsen, the seat helps to overcome that problem the only draw back is that I find it uncomfortable if I sit on it for to long, so have to get up after a while but a good product worth having."
Mar 2012"I was given the choice of phone or email payment. I read reviews all positive feedback. Product arrived safely when they said it would Product was cheaper than Amazon and have no hesitation in recommending Back in Action. Great name too !"
Mar 2012"Very easy website. The product arrived within 3 days and it is great. My little girl loves her new high chair, which means she can sit at the table and join in with us."
Mar 2012"This is a family business you can trust, I have used this company twice now. I asked for a price match and they gave it, so I was very pleased. I bought a Stokke highchair with cushion and harness."
Mar 2012"Ordered, paid and delivered.. No hassle, no worries.."
Mar 2012"My order was delivered the day following my internet order. Twenty seven hours after ordering - what better service could anyone wish for?"
Mar 2012"great experience, easy to place order and arrived promptly, thank you."
Mar 2012"The Back Friend is excellent. My husband uses it every day and it means he can sit in ANY chair type, and know that he will be able to stand up and walk properly after wards with out pain. It is also worth buying the carrying bag when you order the chair as I only had to send for it after wards. Our neighbors were so impressed with it that they have bought one for themselves. She is also a practicing GP. I would recommend this to any one who has a problem in sitting in a chair. My husband can now sit in a restaurant with us, without having to keep getting up because he is uncomfortable.Thank you"
Mar 2012"Bought Stokke newborn set for high hair for family member. Had not heard of Back in Action before but the price was competitive so thought I would try them. The communications and speedy delivery were fantastic and would definitely use again."
Feb 2012"The website was quick and easy to use. When I didn't put my card number in correctly I received a telephone call to get the correct number straight away. The lady I spoke to was polite and helpful and didn't make me feel stupid! The items were received within two days and were perfect. Would definately use Back in Action again."
Feb 2012"Great customer service and fast delivery which exceeded my expectations"
Feb 2012"I ordered this at midday on Monday and it was delivered within 24 hours. The order was correct and the service was impeccable. Quick and efficient. I highly recommend BackinAction"
Feb 2012"I looked at the web page and found the free advice so helpful, i decided to go on and make a purchase. i rang the shop for extra advice about a product i was interested in and received exactly the help i needed. i bought the 11 inch chair wedge and it has really made sitting more comfortable. i only wish i could afford to buy more products. i appreciated the speedy delivery and being kept up to date with my order progress. i really can't fault this company."
Feb 2012"The Tripp Trapp is a great product! I love the fact it will pretty much last for life, as it can be converted into a normal chair when our little girl outgrows the high chair. The service from Back in Action was also great and they sell the Tripp Trapp for the cheapest price I could find!"
Feb 2012"Ordered late Tuesday night with request for ringback - call returned just after 9:00 Wednesday. Knowledgeable first-hand advice given on suitability of Varier Variable kneeling chair for my size, and time-saving tips on assembly. Advised on Thursday of despatch of chair with backrest to follow when back in stock. Friday morning am sitting comfortably on my new chair to write this (couldn't wait for the backrest to try it, very easy to assemble so don't mind doing it again!) Many thanks to Emma & Abi in the London store."
Feb 2012"this was the 2 chair i bought and it's a great chair for my young daughter."
Feb 2012"The website was easy to use; they reassured you about the security of their website; the product arrived well packaged; it was a first class car seat; and the communication along the sales process was also really good. Thank you"
Feb 2012"I'm very happy with the backfriend. Have yet to try it in the car but already much more comfortable sitting at home."
Feb 2012"After much researching on the internet we found our Stokke Baby seat here at a very competitive price and bought it straight away. Delivery was next day as promised. Very impressed - and with their price match promise would definitely shop here again ."
Feb 2012"I purchased a back friend and am delighted with it. I used to suffer after driving any distance but I now feel comfortable after 2 hours in the car with the back friend in place. I plan to take it to work with me too. Prompt delivery - would recommed both product and supplier."
Feb 2012"Very happy with the product and delivery"
Feb 2012"Quick delivery - good communication. Would use again"
Feb 2012"Items are priced competitively, in stock and they deliver on time. All in all good service"
Feb 2012"amazingly quick delivery, combined with good communications and competitive price."
Feb 2012"Pretty good website and far more usable than kiddisave. Prices very competitive."
Feb 2012"tutto perfetto. thank you very much"
Feb 2012"Was recommended by a friend as I was finding it difficult to find what I was looking for. Ordered came the next day, I managed to put together myself although a little difficult. I am very happy with my purchase and so is my little boy who is 3. Sits up at the table with the rest of the family. You can alter the height for the chair and foot rest so can see us using for many years to come.. Bought in white. Highly reccomend"
Feb 2012"Back in action was a site I hadn't used before but was very impressed with the price of the stokke trip trap etc. I ordered on a Sunday evening and the products were with me on Tuesday am! The only slightly negative comment I would have is the products were sealed in their display boxes and not put into an external box to be posted, this meant that one was slightly damaged. However, it would not stop me using them again. I would highly recommend."
Feb 2012"Really great service, fast delivery would recommend to anyone"
Feb 2012"I ordered a back cushion on the recommendation of a friend - it arrived really quick and is great."
Feb 2012"stokke cushion arrived quickly and was better value than retailers I had tried, many thanks"
Feb 2012"I ordered a Tripp Trapp chair from Back In Action and the service was faultless. I was well kept informed of the status of my order, the chair arrived the next day and the delivery slot was just one hour which meant I didn't have to wait at home all day. I will definitely used Back In Action again."
Feb 2012"Telephoned to check fitting of a stokke item, staff immediately knew their products and it felt like a very personal service....no IVR! The product arrived the next day...fantastic!"
Feb 2012"Easy website, quick and efficient service"
Feb 2012"Great price and service - ordered 2pm Monday and the item has arrived by 2pm on Tuesday - recommended to my sister and she had the same service"
Feb 2012"Thank you for a product sold with great customer service."
Feb 2012"We ordered, you delivered, excellent :)"
Feb 2012"3rd purchase from Back in Action. Always, and without fail, an excellent experience."
Feb 2012"Ordered this as grandparents. A lovely present for a first birthday. Placed order on Sunday. letter arrived on Tuesday just checking that it was genuine as a different address for delivery. And the chair arrived on Weds. We got it wrong ... tut tut grandad .. but the compant bent over backwards to help us. Thank you - great service."
Feb 2012"just perfect"
Feb 2012"Great service and price. 24 hr delivery on a trip trapp"
Feb 2012"Have ordered a mattress and Tripp trapp chair. Both arrived very quickly and in great condition. Prices were great."
Feb 2012"Ordered the SitFit Plus cushion and it was delivered in less than two days. Soon after receipt the cushion developed a fault. Contacted the after sales service team and a replacement was dispatched which arrived the next day. The ordering process and after sales service is fantastic and I will certianly be recommending Back in Action to all my family, friends and colleagues."
Feb 2012"well built machine, dose the job its suppose to, been a real help with my two slipped discs for a few minuets use a day, as someone side to me, you find time to brush your teeth everyday !!!!!!! now use it, and feel the difference. steve"
Feb 2012"I wanted to order a move 'n' sit wedge but had a query when I looked at the website. I chose the option of being called and someone called me first thing the next morning, answered my query and took payment over the phone. I think the wedge arrived the next day or at latest the day after that. I would definately use Back in Action again and have alreay recommended the company to colleagues and family who have asked about my wedge."
Feb 2012"I am so happy, that I choose backinaction to buy the pram for my child. I choose Stokke explory and I find it with the best price in backinaction.co.uk. Thank you for the loyalty, for the perfect service and for the fast shipping. Whenever, when I try to find something for my baby the first place that I'll look it will be backinaction.co.uk."
Feb 2012"Our packs arrived next day and are excellent for our children."
Feb 2012"I was delighted with the service Back in Action gave me. I only gave the company 4 days notice to send a Backfriend to me for my son to take on holiday - it arrived the day before he left and he is delighted with the product. Many thanks Back in Action."
Feb 2012"As with my previous purchases from this company - a spot on service."
Feb 2012"I was surprised how quickly you delivered my order. And you have a good, well-arranged homepage as well."
Feb 2012"Was the cheapest price by a couple of pounds, compared to other sites. Availability was great and reason I decided to use backinaction. I placed the order easily online. Made payment over the phone easily. Product was delivered the next day as promised. Happy with my purchase (Tripp trapp chair), one thing the packaging for the baby seat was slightly damaged which as others have already suggested could have been a problem if this was going to be a gift."
Jan 2012"Helpful on the phone and super fast service."
Jan 2012"We have now bought 5 triptraps for our now 5 grandchildren in recent years. Excellent service and delivery. Thank You!"
Jan 2012"This was the best service we have received by a company in the UK and we have lived here for 10 years. Fantastically fast turnaround and seamless execution!"
Jan 2012"The highchair was delivered in under 24 hrs......happiness has been restored to mealtimes!"
Jan 2012"Absolutely fantastic. I ordered a Stokke Tripp Trapp highchair and received it next day. Great service. Will definitely buy from them again!"
Jan 2012"processing my order via Back in action was very easy- further some of the info they provide in relation with their products is very useful. and it happened that the item I ordered was at a better price tha other sites. I received an email promptly after my order and received the chair on the day I had indicated someone would be at home- thanks!"
Jan 2012"Lowest price on the internet, everything I wanted in stock and delivered for free less than 24 hours after ordering. Great product too - bought the tripp trapp high chair for my 6 month old. I'd have liked to talk to a staff member about whether I needed to order the harness but called at lunchtime when they were busy in the store so didn't get an answer."
Jan 2012"I have now ordered from Back in Action twice. Both times on children's accessories. First time was an online order and the item was at home within 2 days. Second order was done in store because it was a bigger buy and I wanted to make sure I had ordered correctly. Again, within 2 days I received everything in perfect order. I have no complains, so far this company has been a great find for me and I will continue to buy from them as they have better prices than many high street shops. Very good work Back in Action!"
Jan 2012"This is the third time I have purchased a product from back in Action. The online service is fast, efficient and reliable. The staff in the shop were friendly and knowledgeable. GB, London"
Jan 2012"Prompt delivery, all round fantastic."
Jan 2012"The equipment arrived correctly and on time. All the service standards were met and would definitley use Back In Action again"
Jan 2012"Quick delivery, great prices. Would recommend."
Jan 2012"Purchased 3 products and all delivered next working day. Callback for payment details was spot on."
Jan 2012"Ordered a carrycot from backinaction as they were the cheapest on the web, and postage was free on my item! Ordered in the afternoon and the item was delivered the very next day, first thing in the morning! Perfect service! Delighted!"
Jan 2012"Merchandise was available in stock, unlike other retailers who promise you delivery in 5 days and then call you that the website was wrong. Delivery was as planned and now the baby is having time of her life in expanded stokke cot!"
Jan 2012"Couldn't believe the excellent service we received from Back in Action. From the user friendly web site to the next day delivery, everything was faultless (good product as well!!!). Would highly recommend."
Jan 2012"I ordered my Sitfit cushion and it was with me the next day. No fuss, no probelms just quick efficient service."
Jan 2012"I found Back in Action through googling for the cheapest place online to buy a Stokke Tripp Trapp high chair. Price was very reasonable and the service excellent. They would have delivered within two days but were happy to accommodate my wish to receive the package on the third day after ordering. Good, clear website and I'm very happy with the product."
Jan 2012"order was sent next day and received a day later. that was fast deal."
Jan 2012"I received the Varier Variable Kneeling Chair I ordered within a couple of days. I'm very happy with it. I'm using it a home office chair."
Jan 2012"There was only one thing I would have liked and that was once placing the online order, a rough idea of when the item was going to be delivered. Other than that the process was totally hassle free, including delivery (which I have experienced difficulties with sometimes from other companies). Would definitely use again and recommend to others."
Jan 2012"Back in action are excellent and I would thoroughly recommend them both on line and in store, they know there stuff."
Jan 2012"I have bought this because for many years I have suffered with very very tight neck and shoulder problem with the occassional lower back twinge!!! My problem and this is where Sit fit comes in, is that I sit for 8 hours a day at my desk working at a computer .....I don't move much. This fits well on my office chair and makes me move (wiggle) around therefore moving so I don't cease up causing more aches and pains. Does it work......well I've only had it a few days, but I can say it hasn't caused any problems which I was worried about what with having to sit so upright on it.....so yes I'd say yes I think I'm really going to benefit from this. Delivery was v quick too, price competitive."
Jan 2012"We bought the Stokke Bounce and Sleep which after purchasing our Stokke Tripp Trapp for our daughter 3 years ago from Back in Action. We knew and trusted that we would have the same service as we did back then. Other 'baby' retailers were offering a better price but were also out of stock when we came to buy. In this case we were prepared to pay the extra to get the product and for the fantastic service that we knew we would get. Something that can be a bit 'Hit and Miss' with other retailers!"
Jan 2012"I knew what I wanted, it was in stock and it was delivered quickly. All good"
Jan 2012"Bought a tripp trapp for my son. East to use website, prompt communication about a delivery issue and very speedy arrival of our item. Delighted with service and the chair."
Jan 2012"Arrived sooner than expected could not ask for a better service."
Jan 2012"I bought triptrapp highchair over the phone one day and it was delivered the next day. I called the delivery company to find out when it would come and they gave me an hour slot which was great and meant I didn't need to wait in all day."
Jan 2012"Quick and easy service"
Jan 2012"Delivery was very quick."
Jan 2012"I can only recommend back in action. We received the Stokke Tripp Trapp one day after we had ordered it. We already have a Tripp Trapp for our four year old daughter and are happy with the quality and the design."
Jan 2012"Easy to order and pay Arrived on time and easy to assemble. Really pleased overall"
Jan 2012"Easy to order with clear information about the product. Good price and quick delivery."
Jan 2012"Excellent and quick service, delivered on time and queries raised prior to delivery answered quickly and efficiently - I would highly recommend Back in Action and would use them again in the future."
Jan 2012"Very competitive prices and excellent prompt service! What more can you ask for? Will happily recommend Back in Action and look forward to doing business with them again in the future."
Jan 2012"A really great shopping experience. The website was easy to navigate, had a lot of choice and the prices were extremely competitive. When we had problems with the highchair we purchased, customer service couldn't have been more helpful. Very impressed and we would buy from this company again."
Jan 2012"The Stokke highchair arrived very promptly and was easy to put together. My grandson really likes it as he can sit easily at the table while being fed and playing with his toys. It's not only very stylish and ergonomic but it takes up very little space and wil grow with him. An excellent investment."
Jan 2012"I phoned the Bristol shop after googling shops selling back pain products between Christmas and New Year in the hope of finding something to offer fast relief to my husband. Most shops had a recorded voice mail saying they were closed for the bank holiday - but Backinaction answered right away. Keith took my call, listened to my problem and the urgency, checked stock of the product I had already chosen from the internet, and assured me it would be delivered the next day (to West Yorkshire!) by a courier at no extra cost! Early afternoon the following day, the item was delivered. Excellent item (Backfriend), priced lower than anywhere else, and superb customer service. Thank you very much for a service seldom experienced these days."
Jan 2012"Very impressed with the almost instant dispatch, my little one was able to sit up at the table with us for christmas dinner."
Dec 2011"The delivery was very quick and efficient as promised and we are delighted with our goods. ."
Dec 2011"This is the fourth time I have used Back in Action and am always very happy with the service received and delivery options available. Excellent service all round."
Dec 2011"Needed to return an item. Got a reply quickly and also another follow-up email to be sure I got the first message. Happy with the service and the description on how to return it was also very clear."
Dec 2011"I found the web site very to use and it was simple to place an order. I was amazed at the range of products available. I placed an order for my son (who has special needs) and was genuinely pleased with the speed of delivery and quality of the product I had purchased. I have already recommended the site to my parents who both suffer with back complaints and I am confident they will be able to use the site easily and be more than satisfied with quality and price!"
Dec 2011"Item great value for money and looks gorgeous. We are very happy with item and service."
Dec 2011"Used for the third time and always good service."
Dec 2011"Fast and excellent service at an unbeatable price!"
Dec 2011"would buy from you again."
Dec 2011"Every time I've shopped with Back in Action whether it has been in store (Amersham) or online I have received excellent service. My most recent purchase was made online - the website is clear & easy to navigate & the item descriptions are clear. Once my goods were purchased, communication (via email) was both regular & clear & the status of my order was accurate! I have no hesitation in recommending shopping with Back in Action"
Dec 2011"Easy, quick, good service."
Dec 2011"I ordered a pair of MBT's on December 16, 2011. The following day I got a call from Sianna at their Amersham office. She asked if I'd had MBT's before and offered me a fitting. I explained I had wore them for a while and knew my size. She explained that the shoes would have to be ordered, and would not get to me until after Christmas. I said I was happy with that, and asked her to proceed. Sianna called me two days ago and said the shoes had arrived, and asked if I'd like them sent out, and we discussed a delivery date. They arrived on the day I requested, and I am delighted! I don't know who is responsible for Customer Service training at BackinAction, but whoever you are you deserve a a great Christmas Bonus, as does Sianna. Merry Christmas!"
Dec 2011"Once I had ordered my product the service was very informative and the delivery of my order very speedy. Thank you"
Dec 2011"I was very pleased with the service at backinaction. Speedy and safe delivery. They price was competitive and quality was delivered. Thanks"
Dec 2011"I ordered on line 2 items. They were dispatched and arrived within 2 days. Fantastic."
Dec 2011"Competitive price and very rapid delivery."
Dec 2011"Easy to assemble and I enjoy using it. Getting fitter already! Looks superb and I've decided to turn the room into a mini gym!"
Dec 2011"We are very satisfied with your purchase and your service quality. I'll be sure to buy from your site again."
Dec 2011"The Bristol shop staff were very knowledgeable about the product we were interested in (Tripp Trapp chair). We ordered online immediately and it was delivered almost the following day. We were also given excellant service when we needed some further help and advice."
Dec 2011"Me and my sister ordered 2 prams of stokke, we both found the prams excellent and the delivery was very quick. And the price was excellent. We will advise others to buy from back in action as it offers a very good service."
Dec 2011"I received my goods the following day after my order was placed. I was very impressed. Also, the items I ordered - Stokke highchair and accessories, were on a two week delivery delay in other stores so I was really pleased to find everything I was looking for available for next day delivery at a superb price also I might add."
Dec 2011"Very helpful customer service. Super fast delivery."
Dec 2011"Great service thank you."
Dec 2011"Well well well found just what I wanted. paid for it - you sent it - it was just what I wanted. Good Quick service. Well done."
Dec 2011"User friendly and very helpful website; telling you exactly what you need to know about the products, including what to buy with what etc . Fast and efficient delivery; was in my home within 24 hours! Excellent aftercare; one of my products didn't arrive with the others; I emailed back in action and someone replied within the hour; luckily the item was delivered literally 10 mins after I emailed!! Great website for other products too."
Dec 2011"We use Back in Action 3 times ( in period 7 years) - 3 times their service was excellent, delivered within 48 h - THANK YOU :-)"
Dec 2011"This is the second time I've bought something from back in action and both times they have surpassed my expectations. Their website was easy to use and very quick to order from. The order was dispatched the next day and arrived exactly within the time frame I was given. The product was high quality and was also the best price I could find anywhere on the internet. Just brilliant. I wouldn't hesitate to use them again."
Dec 2011"By far the cheapest for the chair I wanted and quickest delivery available. I had tried elsewhere and they wanted 2 weeks delivery, back in action delivered within 24 hours."
Dec 2011"delivery was fast and easy...no problems with anything..."
Dec 2011"excellent communication from company had the items in stock arrived very quickly would recommend to others Thank you"
Dec 2011"ordered lunchtime after I was let down by another supplier, mattress had arrived by lunchtime the next day! Great service."
Dec 2011"Website is easy to navigate through. Items arrived in good condition. Would highly recommend for those buying Stoke items !"
Dec 2011"Ordered several times from this company, and impressed with attention to detail, fast delivery (and efficient!) and order process in general. Appreciated they would phone an hour before the delivery day for one of the larger deliveries to let us know they are on their way (simple, right? Why can't other companies do this). Competitive on prices."
Dec 2011"Received my Tripp trapp high chair the very next day, brilliant service. In a world where customer service is dead dealing with a company like this is refreshing. Well done I will be back for other bits Mrs j parsons"
Dec 2011"Really delighted with my new RH Logic 400 chair- I have instantly felt more comfortable whilst working. I was impressed with the customer service provided - Laura provided a very detailed description of the various products and directed me in the right direction for my specific needs. The after service care for setting up the chair was also excellant. Would definitely recommend."
Dec 2011"Easy to order - quick delivery and excellent assistance from the Marlow Branch!"
Dec 2011"Fantastic chair, looks brilliant, easy to assemble and great for baby. Delivery and service were excellent."
Dec 2011"They do what they say. Ordered and arrived next day. I bought from them (Stoke chair) because they carry the stock and were ofering a range of colours."
Dec 2011"I ordered my chair on a Thursday and it was with me by the next day! I had picked the wrong colour on the website and I rang sales support to correct it and they were incredibly helpful. I have always used Sitness Ball Chairs at work because following a slipped disk five years ago they are the only chair I can sit on for long periods of time that do not cause me pain. Back in Action is the only place I can find them!"
Dec 2011"Fastest delivery ever! Product, as described on website. Much cheaper than anywhere else. Bought as a Christmas present and I'm sure they'll love it!"
Dec 2011"trip trap arrived very quickly in perfect condition, no complaints"
Dec 2011"Competitive prices and efficient, friendly service. I have always been extremely happy with Back in Action and would highly recommend."
Dec 2011"I ordered a high chair from the Back in Action website. The options for the high chair were clearly defined and the site was very simple to navigate. I ordered the high chair on the Friday afternoon and it was with me on the Monday. Superb, simple service."
Dec 2011"This is the second Tripp Trapp chair I have purchased from Back in Action and they are very competitive on price, despatch quickly and have excellent communication."
Dec 2011"My new MBT's fit well and are so comfortable to walk in - purchased through Back in Action - A great firm to deal with"
Dec 2011"Great service as usual. Easy ordering and very speedy delivery! Thanks."
Dec 2011"I ordered the Stokke Tripp Trapp high chair and within two days I had it assembled in my house! Very impressed with the speedy delivery! I would definitely order from Back in Action again!"
Dec 2011"Very pleased with all areas of service, will def use again"
Nov 2011"Good site, nice and clear for ordering. Liked the phone payment choice, and very pleased with the way you phoned at the time I chose. Most efficient, speedy delivery, although as delivery was late afternoon, a timed slot would have been appreciated. Natural beech and blue tales look good together; everybody loves the chair, especially baby William. Thanks for good service. P."
Nov 2011"The Tripp Trapp high chair is a clever and sturdy product ,which is just as well because it was delivered in a badly damaged cardboard package [both ends burst open] After talking with Francesca in after sales [before I unpacked it] I was reassured that had there been anything wrong it would have been replaced by return."
Nov 2011"Having decided on exactly what I wanted and which colour ( many to choose from and greater selection than elsewhere) the price was better too ! The order was pinged off... . ..Although no time was given for delivery there was a phone number for tracking and the article was on my doorstep within hours - EXCELLENT"
Nov 2011"Brilliant service, no problems and quick delivery! Highly recommend"
Nov 2011"Can fault nothing. The items were ordered on Sunday night and were delivered on Tuesday morning. It's not always about the speed of delivery, for me it's more about being kept informed on the status, which we were, even down to an hour delivery slot. Lovely! Will definitely use Back in Action again and will recommend."
Nov 2011"I found this a great way of buying my stokke stuff well done."
Nov 2011"Wonderful staff on the phone and parcel arrived , almost, as soon as I'd put the phone down. Highly recommended"
Nov 2011"Product came in two days, excellent quality and with no problems. Item as expected. Cannot complain for anything. Thanks!"
Nov 2011"i got my order in 24hrs, with email and phone confirmation, staff were friendly and very helpful. Will definitely return to back in action."
Nov 2011"Perfect product, customer service and delivery bang on time"
Nov 2011"Can't believe i waited so long for school to purchase this, when i received it under 22hours from ordering to delivery. Will come back and order from Back in Action again. many thanks"
Nov 2011"I bought this for my six year old daughter on the recommendation of the OT due to being left handed. Already she is writing more easily and finds it very comfortable. I would recommend this to anyone."
Nov 2011"Well done great service from start to finish, will definately use Back in action again."
Nov 2011"ordered the stokke tripp trapp chair for my daughter in law was delighted with your prompt service"
Nov 2011"Item arrived the next day, fast delivery, excellent service, will shop from you again. A*"
Nov 2011"Really easy to order and fast delivery. Back in Action had the best price for the Tripp Trapp chair that I have seen and the transaction was really hassle free."
Nov 2011"Products competitively priced and delivered swiftly."
Nov 2011"I found the website really good and the delivery prompt as promised."
Nov 2011"Happy with my order and impressed with speed of delivery."
Nov 2011"I have made two purchases, both Tripp Trapp chairs, over the course of 4 years. Their service has remained excellent and the price was the lowest I could find. I'd certainly buy from them again."
Nov 2011"Very happy with the quick and efficient service. Would certainly use them again."
Nov 2011"I have dealt with Back in Action a number of times over the last 20 years and can honestly say that I have never been less than impressed with their service, attitude and execution of orders. Fantastic products promoted by one of the most fantastic companies I have dealt with. There could not be a better advert for any of their products."
Nov 2011"Greay service, thanks"
Nov 2011"Great range of products at competetive prices. very helpful and efficient in answering queries and fast delivery. I'll be purchasing another tripp trap for my little girl from Back in Action."
Nov 2011"since finding this site have have placed 3 orders.The service was first class and very fast delivery.The products are very high quality and life changing,just wish i had found this site earlier. Wendy French"
Nov 2011"I have dealt with Back in Action on 2 occasions and I cannot fault their service or products. On both occasions my order was dealt with immediately and the goods were dispatched for next day delivery. The first occasion, I phoned my order through and the lady on the other end was extremely helpful, this time, I managed to order on-line, and the site was easy to use and equally efficient! I recommend this company."
Nov 2011"The web site is easy to navigate and it was quick to complete the transaction. Especially impressive was the next day delivery. This is my second purchase of the Tripp Trapp chair, the first being a year ago. Easy assembly produces a strong and attractive piece of furniture. In use they are monopolised by the grandchildren who now have one each."
Nov 2011"Excellent customer service over the phone (query regarding account details) and super-fast ordering/delivery system. I always return to Back in Action for my daughter's Sleepi products and will do for any back-related items too."
Nov 2011"Fantastic online booking system. The speediest delivery and great after-sales customer service. Would highly recommend Back-in-Action to anyone."
Nov 2011"Excellent product, does what it claims, good value for money,& fantastic delivery. I would reccomend the product & company."
Nov 2011"The web site was easy to use. The price of the Backfriend support was the lowest available when delivery charges were included.The support arrived at 2.00pm the day after it was ordered.It could not have been better"
Nov 2011"Customer service 10!"
Nov 2011"Excellent service – this company responds to orders efficiently and swiftly. It is great to receive a text message not only informing me about when the delivery is scheduled, but also offering alternative delivery dates. Deliveries arrive within the designated hour. Great products at competitive prices. Only wish other companies were as good!"
Nov 2011"I have prolapsed discs and have a lot of research to do for my MA, the Hold It product allows me to put my laptop and work lying down in my bed, it also allows me to work standing up also and is very easy to adjust height wise and the laptop holder or book holder swivels very easily holdin things securely. It is a bit heavy to move on carpet as the wheels are quite small but I have managed so far without too much trouble."
Nov 2011"I cannot fault the range of products, the excellent web site, ease of ordering and amazingly speedy delivery I have and would continue to recommend this company to family and friends."
Nov 2011"Good copmany to deal with, our second time ordering and everything was easy and quick."
Nov 2011"Speedy, efficient, professional - excellent! Have only bought one item (Stokke highchair) but they were cheapest and really delivered."
Nov 2011"Excellent product and service"
Nov 2011"i ordered by phone the tripp trappe high chair with baby bits and was delighted that it was being delivered the next day. when only part 1 of 2 arrived i contacted them to see what was going on and after a few more calls where it was discovered the courier was at fault, the company arranged it so that it will arrive at the weekend and not monday. i am very happy with this company, hence why i have bought my second high chair from them and i would highly recommend them."
Nov 2011"Bought a Tripp Trapp from Back in Action, having looked around at all sorts of other places. BiA had the lowest price and provided free next day delivery. Other baby stores are price-matching BiA, but they don't have the selection of colours and I don't feel that they have the knowledge of Tripp Trapps. Delivery was also 2 weeks! Really, it was a no-brainer! This is our 2nd Tripp Trapp and we love it!"
Nov 2011"I bought a Stokke tripp trapp from Back in Action - best price on the web and was shipped to me extremely quickly. I would recommend them!"
Nov 2011"What more can one ask for."
Nov 2011"what a great service, prompt and competitive pricing. Highly recommended."
Nov 2011"I looked everywhere for the best price for a Stokke Tripp Trapp, and this site had the best deal and quickest delivery time i could find. I was very impressed with the service and am absolutely delighted with the product."
Nov 2011"I've let lots of friends know about Back in Action and they have all thanked me for finding such a great site. They are an amazing bunch and customer service actually really matters to them. Their shop in London is great too and not only for the Stokke brand but for lots of other great brands too - especially for people who have back aches and problems. Thanks to the whole team, a very appreciative customer, London."
Nov 2011"I ordered MBTs - they arrived within 2 days, exactly as advertised. Price was the best on the internet amongst the certified retailers. Highly recommend"
Nov 2011"Purchased Tripp Trapp chair and babyset (both walnut), harness (beige) and cushions (brown dots). The guidance on the website was brilliant although the pictures for the babysets don't really reflect what you get colour wise. In reality the colours match far better than it seems from the photos, especially for the walnut baby set the colour seen on the website is a lot lighter than the actual product. I had however googled other pictures of the product so that I knew what I was ordering. The dispatch was practically immediate and although we're up in Aberdeen the item was delivered within two working days through Interlink Express, they even give you one hour delivery slot. All around excellent! Thanks!"
Nov 2011"Easy to order, quick delivery, delighted with product."
Nov 2011"I bought a Tripp Trapp chair for my daughter and chose Back in Action as they offered the best prices. I was extremely impressed with how quickly the chair was delivered. No issues at all. I would use Back in Action again and recommend the website to others."
Oct 2011"Wow we are blown away. Simple ordering and they really carry stock as our Stokke order was delivered in two days. Thankyou"
Oct 2011"back in action delivered on time and answered my questions promptly, overall very good"
Oct 2011"Very good, fast delivery, good communication"
Oct 2011"Easy to use website. Great prices and excellent quick delivery. Would definitely buy from again. I love our Tripp trapp!"
Oct 2011"Ordered a Tripp Trapp high chair for my daughter. I know the chair is great as I already have one but they are the cheapest around.They delivered the next day and when I needed to change the colour it was no problem either. Nice and helpfull staff ( I dealt with Tim). Would definitely recommend to my friends."
Oct 2011"So far we've bought 2 Tripp Trapps from Back in Action. I went into the London store to check out the product, before buying the first one, where the staff were very friendly and helpful. Made the purchases on line, which was easy, and the chairs arrived in quick time - Saturday delivery at no extra cost, which was a bonus."
Oct 2011"Can't rate highly enough. Next day delivery, best prices on the internet. My baby is nice and cosy for winter now, thqank you for an excellent service."
Oct 2011"Back in Action were extremely helpful during the purchase of my Tripp Trapp chair. I was unable to get into one if their stores but I spoke to a gentleman in the Bristol store who was more than happy to advise me over the phone so I could complete the order online without fear of the product being wrong once delivered. They were the cheapest on the internet for tripp trapp chairs and the delivery was both free and speedy. Very pleased with the service offered by Back in Action, thank you."
Oct 2011"Superb product selling and service from internet access to delivery overnight - could be the most efficient customer service I've experienced in a long time"
Oct 2011"great prices, easy to use site and a very quick de livery service. Thanks"
Oct 2011"backinaction has always provided best price and extremely fast delivery....plus thay got all i needed in stock. keep on the good work..."
Oct 2011"we bought the stokke pushchair/carry cot and car seat and got it delivered within 2 days. was packaged really well and it is a great product we are very happy with it. thought the colour was wrong initially as i ordered beige but on closer inspection it would seem to be beige - just a lot darker than i thought. never mind lovely pushchair and my 15 month old loves being so high up and able to see eveerything. it is easy to use too. recommend definately."
Oct 2011"Brilliantly efficient! Great customer service both on the phone and online. I ordered my product at lunchtime and it arrived before 12pm the next day."
Oct 2011"Was shopping around for a highchair and found Back in Action to be the best in price and free delivery. The service was outstanding. I will definitely be shopping on this website again."
Oct 2011"Ordered a Tripp Trapp high chair set-- good price on website and very easy to order. Arrived the following day! A friend ordered the same from a different website and had to wait three weeks! I telephoned to ascertain when delivery would arrive and was called back in 5 mins and they had spoken to the courier to find the hour slot he would arrive. Perfect service and great product."
Oct 2011"A business that offer just what you need , without delays, and with an easy approach. great customer services with inmediate and clear response."
Oct 2011"I purcahsed the stokke carrycot sheets from back in action. The price the best I could ifnd on the internet and received the sheets within a few days of ordering. I will definitely use again for any future stokke purchases."
Oct 2011"I've boought a stokke xplory recently. I put my order on Wednesday afteroon. They arranged everything on Thursday and I had my xplory on Friday afternoon. I wasn't at home because i didn't know what time they were coming but the delivery guy called me and he was on the untill my very nuce neighbours accepted the delivery. I could hear the full conversation with them and he was reporting every second. I think their customer service us just excellent!!!!!! and of course the buggy arrived in perfect condition. Best"
Oct 2011"Ordered one afternoon, here the next day. Amazing service and the goods were exactly as advertised. Can't fault the company at all. I have already recommended them to friends."
Oct 2011"second cover for high chair , disabled baby gets through a lot of items so needed good product easy to fit wash etc-no complaints"
Oct 2011"Really can't fault anything about this company and the service they provide. Delivery is the next day and choice of products fantastic. I'll definitely be using them again."
Oct 2011"Ordered online. Best price that I could find. Next day delivery at no extra cost. Brilliant product. Thank you very much."
Oct 2011"Excellent website, very imformative and easy to find stuff. Excellent customer care. Speedy service."
Oct 2011"The highchair I was looking for was easy to find on the website.The price was very competetive.I ordered the item and it was despatched to arrive next day. I can`t think of a way to improve the service."
Oct 2011"The Tripp Trappe was recommended by my son's in-laws and when it arrived in only 2 days we were very impressed by your service. It was supposed to be our grandson's Xmas present but it's already in use and worth every penny."
Oct 2011"we love these high chairs si much we have bought 2. Very quick delivery to"
Oct 2011"Great service. Fast delivery. Brilliant communicatio. Will def use again!!"
Oct 2011"Simple to order, processed fast and next day delivery. Couldn't ask for better"
Oct 2011"Great to get perfect service for once! : )"
Oct 2011"easy order system, goods received very promptly what more could you wish for."
Oct 2011"Wnet on line to source a Tripp Trapp Chair and Back In action website popped up. On quick reveiw they offered the biggest selction, ex stock at the most competitive price. Ordering was easy and the chair arrived within 48 hours. Great service"
Oct 2011"I have dealt with "Back in Action" 3 or 4 times now and their service has been excellent each time. Also the products supplied have been top quality and good value."
Oct 2011"I wanted to buy my daughter a present following the birth of her baby, she asked for the Trip Trap newborn set. I wanted her to have the present as soon as possible, I am retired so value for money is important. Back in Action gave me both - the package was delivered within 24 hours and I could not find anywhere offering a better price."
Oct 2011"This is about the 3rd product I have bought from them and as always, everything is dispatched in a timely manner. Any after sales queries I have had have be dealt with efficiently and successfully."
Oct 2011"I particularly wanted to buy a pair of MBT boots they don't normally stock. They made enquiries and found a pair in my size that they then got in for me. They were really helpful and kept me informed of what was happening."
Oct 2011"Good communication, Friendly staff. Free delivery. Would def buy from Back in action again"
Oct 2011"The staff at Back in Action were very friendly and polite when I spoke to them on the phone. I had difficulties being around for the courier and one of the staff at Back in Action spoke to the courier and helped make the delivery process go smoothly. Thank you."
Oct 2011"The website was really easy to use. I was amazed at how quickly the delivery came. More companies need to take a leaf out of their books!"
Oct 2011"I went to a shop in marlow to buy some mbt shoes to help correct my back problem, i was amazed i thought i would go try on a pair and maybe buy them! I was in the shop for over an hour and was met by a very helpfull man that went through every thing from what was wrong to what would help totally brilliant i also had a free 15 minute trial on a mobiliser which i have to say wasn't the most pleasent experience to start with but boy did it work i felt taller and free to move after just this one session! i'll definately be going back for more of that... I also brought 2 pairs of mbt's and left feeling much better! thank you so much for all your help and advice i would reccomend that anyone with a back problem or not should visit this shop! Thank you thank you"
Oct 2011"Using the website was very straightforward. In comparison with other companies selling the same product (Backfriend) Back in Action worked out as the cheapest because of the free postage. And the parcel arrived in less than 24 hours after ordering."
Oct 2011"We ordered a Tripp Trapp high chair for our daughter, The back in action website was the cheapest we could find and very easy to use. The highchair was delivered in 2 days with no problems. I'd highly recommend them to anyone."
Oct 2011"The Back in Action website was easy to use and the highchair I ordered was delivered the next day. Excellent service - thank you."
Oct 2011"Back in Action were speedy to respond to my questions, giving me good advice and accurate information, then when I ordered were incredibly fast with their (free) delivery. And the best value Stokke products on the net! Highly recommended."
Oct 2011"They had the stokke items i wanted in stock and made a prompt delivery and they also kept me well informed."
Sep 2011"very easy agreement on the phone, very fast shipping of the furniture, no additional cost, excellent transaction with an excellent price *****************"
Sep 2011"Great service, fast delivery, very happy with [tripp trapp] chair"
Sep 2011"A perfect service - instant despatch with [tracking] details. Will definitely recommend to my friends"
Sep 2011"I've been looking for the Stokke highchair online as in the area there are few shops who sell it and waiting time very long when I stumbled over the Back in Action website. They had the chair in the colour I wanted and the baby adaptors I was after at competitive price and they garanteed delivery within 24 hours. And so i ordered the highchair who my baby daughter has been enjoying for the past few weeks. I also liked the email confirmation and instructions on how to set up the highchair that Back inAction sent through straight away. I'd definetely use their website again."
Sep 2011"I have used back in action 3 times now and wouldn't hesitate to use them again. Very fast service."
Sep 2011"if was easy, incredibly fast. Good shopping experience!"
Sep 2011"The store keeps informed and arrived next day morning after the dispatch. I am impressed."
Sep 2011"I bought a trip trap high chair for my grandson but as I am at work all day it is difficult to organise delivery , I left a message with back in action via the web site they called the next day and the chair was delivered to my daughters house on the following Monday the service was easy,proplem free and very friendly"
Sep 2011"We ordered our Tripp Trapp chair in the evening and the following morning at 9 I received a phonecall from Dawn explaining that the colour baby set we'd ordered was discontinued (They'd called the manufacturers to find out why it hadn't been delivered on their order), and which colour would we like instead. I chose a colour, but then changed my mind. When I phoned Dawn back to change the order she was very accommodating. Chair and baby conversion set arrived the following day :) The chair was well packed in it's box, but the baby set was in rather a flimsy box and the delivery company had had to put some tape around it to keep it together. All the pieces were there and in good condition."
Sep 2011"Back in Action were well-priced and extremely prompt with their service- I have no hesitation in recommending them."
Sep 2011"Excellent service. Very quick delivery. Would order again from you."
Sep 2011"Thank you for your excellent customer service - I had a very small problem with a part not being with the 'Sitwell' cushion which was resolved quickly and with a really exemplary level of personal service - truly first class, which is refreshing. I will use 'Backinaction' again and would recommend you highly to family and friends without hesitation for your speedy delivery and the great customer service I received from you."
Sep 2011"I ordered on Monday and the item was delivered on Tuesday Morning. It couldn't be any better !! Thanks."
Sep 2011"Wife was right about these guys. They are good and reliable."
Sep 2011"Would sincerely recommend Back in Action. Positive buying experience in every way: Great website, fantastic range of products, super quick delivery... Back in Action, keep up the good work!!"
Sep 2011"Back in action answered a query in 1 minute over the phone where mothercare took more than 20 minutes of hanging on and on. Minimum fuss and took order over the phone which Kiddicare don't do. Would use them again."
Sep 2011"Tripp Trapp arrived the next day - great service"
Sep 2011"Easy ordering and speedy delivery."
Sep 2011"Ordering with Back in Action was very easy. I was pleased with the price of my Stokke footmuff and it was delivered in a flash. Many thanks!"
Sep 2011"I would highly recommend Back In Action; the products I ordered were delivered in the agreed timescale, they were of excellent quality, and the staff member I dealt with re: payment and delivery was first class. I have been very satisfied with the products and they do 'exactly what they say they will do!'"
Sep 2011"Thank you for the alacrity and quality of the service. Goods all arrived very promptly in excellent condition and were considerably cheaper than high street prices."
Sep 2011"we bought my daughter's chair from the same company 2 years ago, and i was very happy with the service at that time so we bought another one last week for my son who is 17 months old. Delivery came in 2 days, packaging was great etc etc... no problems no headache... highly recommend back in action!"
Sep 2011"My Stokke Tripp Trapp arrived less that 24 hrs after I had clicked the buy button. Great service, good updates on order progress and delivery was secure. Product great quality and all items ordered delivered at same time. This was my second time buying this product as the first company let me down. Would highly recommend buying from here."
Sep 2011"My Back Friend arrived the very next day, and it's a brilliant product, functioning exactly as I had hoped, and with clear advice for use."
Sep 2011"Excellent customer service, friendly knowledgeable staff, simple effective online ordering and quick, efficient delivery. Thank you, I won't hesitate to shop with Back in Action again and to recommend to my friends and family."
Sep 2011"It was easy to shop on line and I have received the product within 48 our. A great service indeed."
Sep 2011"I purchased my Tripp Trapp highchair via the backinaction website. I was attracted initially by the very competitive price, then discovered their extremely informative website. The configurator tool in particular was very helpful, allowing me to choose my colour scheme. Delivery was free and 'next day' at an allotted hour time slot so I didn't need to wait in all day. I would definitely recommend this vendor."
Sep 2011"Tripp Trapp arrived promptly and my son absolutely loves it. The product and the service were excellent. Only slight criticism I would have is that the instructions that were emailed through were not very clear. Maybe it would have been easier to understand them if I owned a printer, but as it was I didn't realise that I wasn't supposed to tighten all the screws until after fitting the seat and footplate. I'll know if we order another!"
Sep 2011"We ordered a high-chair and were delighted by the easy and user-friendly online order system as well as the fast and uncomplicated delivery."
Sep 2011"I bought a Stokke tripp trapp high chair and found the extra shopping advice panel really useful - a friendly viewpoint rather than just manufacturers blurb which helped me make my decision about the extra accessories. Website good, prompt delivery and best price online."
Sep 2011"Fantastic service, extremely fast delivery, best price on net, thanks!"
Sep 2011"Ordered a replacement stokke mattress for our son's cot and was happily surprised to find both a good price and an excellent, very fast service! Thank you"
Sep 2011"Best highchair by far!"
Sep 2011"I found the website via google whilst looking for a stokke high chair. Not only was the price fully competitive but it offered free next day delivery! I was totally impressed with the continuous communication of what was happening with my order right up until it was delivered the next day! Would definitely use this company again."
Sep 2011"great website to, easy to use and navigate. Would definitely recommend."
Sep 2011"I ordered online on 29/08/11, it was dispatched on the 30/08/11 and I was able to track my next day delivery with a predicted slot of an hour - and this was free delivery! The MBTs arrived and were as advertised. I'll definitely be checking out Back in Action the next time I need any items that they sell."
Sep 2011"I liked that I had to watch a safety video before being allowed to buy the product. The chair arrived quickly. Thank you!"
Sep 2011"I made my order on line. The next day I received an email saying that my order would be delivered that day, and giving me a phone number to find out the time of delivery. I was told "your order will arrive between 11.24 and 12.24"!!!! It did."
Sep 2011"Ordered twice now and very efficient both times"
Aug 2011"Found the product I wanted at a competetive price, ordered online and received the next day. No fuss, no problems."
Aug 2011"i have used Back in Action for 3 Trip Trapp chairs over the last 5 years and have been very impressed. Their "meet any price" offer has been available throughout this time and the first two chairs I bought I used it with total ease and no quibble at all. This time the chair was the cheapest I could find anyway. I was also really impressed with the prompt delivery, ordered Sunday arrived Tuesday and the fact that the courier could give a hour slot for delivery - excellent!"
Aug 2011"Great value products at a good price, plenty of choice and very straightforward online ordering, and the chair arrived within a couple of days, brilliant!"
Aug 2011"Hi Laura,
Both chairs arrived yesterday and they look and feel brilliant!!
Thank you so much for all your time and help with this order.
Many Thanks,
James"
"Excellent service and unbelievably quick delivery which is what I mean by back to back! I cannot tell you yet about the result as I bought this as a present for someone who has a back problem and they will be trying it out tomorrow, so expect further info from me when this has happened."
Aug 2011"A fantastic website, speedy delivery and the best price I could find. Another satisfied customer. Many thanks."
Aug 2011"These are my fourth pair of MBT's and I'm very pleased with all of them. They are the most comfortable footwear I've ever owned. I live in them. I have a history of lower back problems and this range does encourage you to adapt a better posture which leads to a healthier body/back in the future. I highly recommend the MBT brand and the results (100% improved posture plus increased muscle tone in legs and bottocks) speak for themselves. :))"
Aug 2011"Bought a Tripp Trapp chair for my baby son from Back In Action. Plenty of choice in stock, simple web site, best price in the market and very fast free delivery. Very impressed."
Aug 2011"Purchased harness and extended glider set for the Tripp Trapp, both products as described however, instructions for fitting the gliders missing! Overall excellent service from 'Back in Action' would definately recommend to others."
Aug 2011"This is the second time we've bought from Back in Action and both times have been pleased with the website itself, including accuracy of information, their friendly customer service, good prices on products, and speed of delivery."
Aug 2011"This is an excellent web site giving a very good service. My order was processed securely and delivered within 36 hours."
Aug 2011"I ordered my Posturite product on a Sunday afternoon and it arrived first thing on the Tuesday morning, with no extra cost for postage. Very pleased with the service."
Aug 2011"Polite and helpful people on the phone, next day delivery service, 1-hour delivery slot for my wonderful STOKKE Sleepi. I seriously didn't expect that when I picked up the phone to enquire about stock - what a wonderful surprise. This is a retailer that deserves 5-stars. Thank you"
Aug 2011"Best price, very fast and accurate delivery - would happily order from Back in Action again."
Aug 2011"Easy to order online, low price, easy to select purchase, fast and free delivery, delivered without any hassle within 48 hours of placing the order- very very happy customer!"
Aug 2011"had a problem for over a year and bought this item after seeing ad on my physio's table, excellent product has help me no end. warm regards bert33 (cardiff)"
Aug 2011"Would recommend buying from BackinAction to friends/family and return myself in future."
Aug 2011"Having looked on several websites for the Stokke Tripp Trapp I decides to order it with backinaction as it was the best value I could find. Living in Northern Ireland I expected to be waiting for delivery but I received it in two working days in perfect condition. Communication was excellent from purchase to delivery and after contacting the currier I got an estimated time of delivery which was very convienent! My little boy loves his new chair and I would highly recommend both the Tripp trapp and back in action."
Aug 2011"Ordered a mattress for our daughters bed. Ordered one day, was dispatched the same and it was delivered the day after. Our daughter loves it and sleeps soundly! Thank you :)"
Aug 2011"A pleasure to deal with ordered Monday morning and my item came via interlink express the next day (even to the isle of Wight! ) very impressed and would definately use again and recommend to others. A company that has got it right at last!"
Aug 2011"Great price and highchair arrived in one day. Would definitely recommend and use again."
Aug 2011"Price matched everyone else, but also had super quick next day delivery, told you where your order was at any point, fantastic stock availability. Just cannot fault them"
Aug 2011"best on line price for trip trapp and fantastic next day delivery at no extra cost!"
Aug 2011"From what I can tell the detailed product descriptions on the web site match the delivered products which are of excellent quality. Customer service handling of our order was outstanding and friendly. The packages were delivered the next day and we were kept informed throughout via email. I would definitely recommend Back in Action to my family and friends."
Aug 2011"Ordered Stokke Xplory from back in action. Best price found. Delivery was free and delivered promptly through interlink express. Can't fault the service or price."
Aug 2011"I was a bit confused by the website, especially choosing colours and so on, but when I called one of the shops the man I spoke to seemed to have lots of time to speak to me, and he answered all my questions. He helped me to think through what I really wanted, and the best way of getting it (given that I live very far from all the shops). The chair came very fast, and was easy to assemble, and I'm sitting on it right now, very happily."
Aug 2011"Excellent service- came in 2 days- cheaper too. Well done and thanks"
Aug 2011"I bought the 'Back Friend' specifically for work, either in one of the company's coaches or in the support transport that we utilise. Having taken delivery of the 'Friend' only last Thursday, I was able to test it over the following four consecutive days on two long return journeys between Essex and Cumbria and on each occasion it was superb. At the end of each journey I got out of the vehicle with no 'stiffness' pain at all, which is something I could never have guaranteed beforehand on shorter journeys. Am I happy? - Yes, very. Thank you Back In Action."
Aug 2011"I placed my order with Back In Action after recieving a refund from a local shop, where I had ordered exactly the same item, for the same price, but after 4 weeks had still not recieved it. Within 2 days of ordering from Back in Action I had my Stokke Trip Trap. The chair is excellent - a real piece of great design."
Aug 2011"Very impressed again! Most comprehensive selection of tripp trapp accessories we've managed to find online. Great value too. Ordered the baby set & a new cushion for our tripp trapp (which we also bought from Back in action a couple of years ago) on a monday evening & they were here on wednesday. Able to track parcel easily via email link & got an estimated one hour slot for delivery -very handy!"
Aug 2011"I ordered two Stokke sheets for my Sleepi crib on Sunday eening and they arrived Tuesday morning - this is the sort of service you expect but don't often get these days. Very impressed."
Aug 2011"The product was excellent (Tripp Trapp), the price very competitive, the ordering process very straight forward and all this with a really speedy delivery. The only slight issue was the state of some of the boxes when they arrived, they were open and torn and I was concerned there may be parts missing (fortunately there weren't). This may have been the couriers fault or the packaging wasn't tough enough, either way it would be best to sort this as it could cost BiA a lot of hassle and money if parts were to be missing. Its also nice to receive your parcels in tact, we were excited about the Tripp Trapp arriving and it took the edge off it a little :-("
Aug 2011"Great deal on Backinaction; a lot cheaper than the RRP and free P&P. Ordered on the Sunday and it arrived on the Tuesday - can't say fairer than that! Wholly recommend this website."
Aug 2011"Emma was very helpful and knowledgeable about the products, recommending we "wait and see" before buying extras. With a friendly and welcoming manner she was extremely efficient and although I phoned through around midday on a Monday, the 2 Trip Traps arrived in Shropshire by 10 a.m. the next day. Brilliant service!"
Aug 2011"I took full advantage of Back in Action's price match option and found that the staff were very helpful and very efficient. The lady who I delt with (Abbey) was very professional, gave me good advice and processed my order very quickly giving me peace of mind that I had definitely made the right decision on my purchase. I would, without a doubt, recommend them."
Aug 2011"I've now ordered from Back in Action on 3 occasions over the last 2 weeks. Whilst there has been a continued hitch over getting instructions for the iZi sleep car seat in English, all the orders have arrived swiftly (within 3 days) and with minimum fuss. The web site showed clearly what was out of stock so I have been able to order only those things in stock and hold off on other bits until they come back in. A vast improvement on other retailers who accept your order and then tell you the product is out of stock and will take 6 weeks to deliver. A company I would recommend and use again myself."
Aug 2011"Ordering the Tripp Trapp chair online was easy and informative. I managed to get all the information I needed to decide which product was right for me and then the follow-up information which came by email from Back In Action arrived quickly. The chair was dispatched and arrived the following day. I'd definitely recommend Back In Action. You know exactly what you're getting and the communication you receive will give you regular updates on the status of your order."
Aug 2011"ITEM ORDERED WAS DELIVERY THE NEXT DAY. VERY EASY TO ORDER ONLINE. HAPPY WITH SERVICE."
Aug 2011"Staff were courteous and had excellent knowledge when I phoned for help. Delivery was very prompt with everything correct."
Aug 2011"Backinaction was recommended to me and the Sitfit Plus is easily the best purchase I've ever made. The website was easy to use and I received prompt confirmations, invoice and delivery updates. I have no hesitation in recommending this website and their products to anyone"
Aug 2011"Very professional and easy transaction with a speedy delivery"
Aug 2011"I recently purchased a Tripp Trapp high chair from Back In Action. Due to an issue with the credit card, the Amersham shop contacted me to arrange an alternative payment. They were very friendly and helpful and my chair arrived as promised. This was our second purchase from Back In Action, and we'd definitely buy again. Thanks!"
Aug 2011"I got the Stokke Tripp Trapp with newborn set and baby set from Back in Action - there was a great range on the website, including textiles for the baby set which aren't even available elsewhere yet, and the website also showed all of the colours and textiles available which helped me choose which one i wanted. The package arrived when it was specified (a couple of days later) and I've been very happy with the purchase"
Jul 2011"I had heard of Back In Action from a variety of sources and was eager to trust them with my order for the Stokke Xplory. Having said this its still important for me to reign in my spending and keep to budget and this wasnt a problem at all as I found exactly what I was looking for at a great price and also a price match gaurentee just in case. So I placed my order on a Monday afternoon and come Tuesday it was sitting in my lounge waiting to be opened. Everything is all in stoke and no need to preorder unlike other stores- Great! I have recomemnded Back in action to so many people now that I can't keep track."
Jul 2011"I bought the stokke Tripp Trapp for my Little fella from Back in Action......first class service....fantastic product....superfast delivery....and the best price...I would recommend to anyone."
Jul 2011"Excellent service"
Jul 2011"Very quick delivery, especially as we live in Jersey. Product excellent, as expected from a Stokke chair. Great customer service from Back in Action."
Jul 2011"Cannot fault the service provided by Back in Action. I placed my order on Monday and the goods were delivered early Tuesday morning - and exactly what I had ordered."
Jul 2011"Bought a Stokke Trip-Trap high Chair. Website was easy to use, price was cheaper than most and the next day delivery was as promised."
Jul 2011"Arrived the morning after it had been ordered. The tracking service enabled us to see it approaching! Very cheap: just one pound dearer than the cheapest, and three pounds cheaper than buying from the manufacturer. Easy payment and easy to use website."
Jul 2011"This was a great price for MBTs (now my fourth pair as I love them so much) and they emailed me about my order (to determine if it could be free of VAT) and delivery was very prompt. I would be very happy to recommend Back In action and will use them again,"
Jul 2011"I use Back in Action to buy MBT (Masai Barefoot Technology) because they are reliable. Apart from friendly, the staff are always welling to accommodate your needs. Well done Back in Action. Thanks MBT... my bad back pain was resolved by using this shoes...Love it!"
Jul 2011"Bought a Stokke highchair. Cheapest place I could find and very good service. Quick delivery too: ordered and received it 23 hours later. Received a phone call this morning to confirm delivery. Really can't fault them for anything which is unusual these days."
Jul 2011"Best price on the web & really prompt delivery!"
Jul 2011"My second time buing a tripp-trapp from Backinaction: very friendly people on the phone, exellent custumer support and such swift delivery. I'm absolutely astounded that I can order a chair in the centre of London and it arrives 2-3 days later in the middle of nowhere in Ireland without a bother. - Though last time I didn't have to pay £25 postage, mhhh a little minus."
Jul 2011"Even though I placed my order after 12 noon my parcel arrived the following day. The seat was just what I needed to sit on a beach fully supported. I was able to sit and read for as long as I wanted without having to fidget around constantly changing position."
Jul 2011"Great website to browse and select merchandise. No fuss payment with no need to join up to purchase. Rapid delivery...it almost arrived before I ordered it! Professional and slick...like it should be."
Jul 2011"A friend told me about the Back in Action website in order to purchase sheets for my baby's Stokke cot. They arrived in record time and fit the mattress perfectly. Thank you."
Jul 2011"BACK IN ACTION - An excellent back supportive product which has proved its value in just 48 hours. My wife who uses the seat wishes she had purchased one years ago."
Jul 2011"EXCELLENT SERVICE I had purchased a bed, but as I was moving it had to go into storage. Unfortunately some parts were lost and the instructions. A lady in the Bristol branch went beyond good customer service to obtain new parts and instructions for me from the manufacturer. I am extremely grateful and this episode demonstrated excellent customer service.I would definitely use again. Thank You. Mrs Hilton"
Jul 2011"These cushions are great, we now have 3 of them"
Jul 2011"I haven't used pillow yet.going on plane journey in august.I'm sure that this item will be great."
Jul 2011"I found this site on a search engine as not many suppliers stock Stokke which i was looking for. The site was very user friendly and lots of thought had gone in to planning it. it was quick. v few steps to purchase and the product came in 2 days i think. excellent experience all round. will recommend and use again."
Jul 2011"a simple way to buy with clear updates and very efficient The product has helped and I may even buy the additional seat belt lock to help secure Ref the seat belt lock it would be better if you explain why the seat belt lock benefits when buying the support seat as it was not too clear so I held back so was not able to take advantage of the offer Making me more secure in my seat with the support seat I think will help having used it for a week"
Jul 2011"I saw the HandySitt baby chair when on holiday in Greece and thought of my granddaughter, on my return I searched for it on the internet and found the suppliers Back in Action. I ordered it and it was delivered the next day. I wish all suppliers were like you - excellent professional service."
Jul 2011"Good price and the only website that I could find with everything in stock and a very short delivery time - arrived within 48 hours. no issues at all - I will recommend the site and use again."
Jul 2011"Tripp Trapp high-chairs are wonderful and are able to "grow" with the child. As a visiting Grannie I sometimes sit on one - and am very comfortable indeed."
Jul 2011"It was easy to place the order, product displayed clearly and speedy delivery. I needed to speak with someone about my order and they were very polite and helpful."
Jul 2011"Easy to order, good information, very fast delivery. would recommend. (PS all items in stock too, other sites did not have all the items I required)."
Jul 2011"Desperate for a solution to my neck and back pain, and doing a lot of driving, I was searching the web in my hotel room and found backinaction.co.uk Web site was simple and straightforward, and ordering was quick and easy. The adjustable seat arrived very swiftly and communication from backinaction was excelllent throughout. The effect of the seat in the car is amazing; it takes a couple of days to get used to it, but the nagging pain and fatigue have gone. This is a simple, well designed product that does the job. I wish ordering from all suppliers was this good and easy."
Jul 2011"Very helpful store staff despite purchasing my new shoes on-line. Wasn't sure of fitting and local MBT supplier was able to check the fitting and offered advise. Very quick and accurate delivery time. Will certainly purchase from Back in Action again. Thanks"
Jul 2011"have been to the shop and the service was great. Ordering online the service was still great and products were delivered as specified. Have recommended to friends!"
Jul 2011"Very easy to find the product and the product was just what I needed. I felt the website was secure. Very prompt delivery and answer to my query re VAT. I would use Back in Action again and would recommend it to others."
Jun 2011"...and item was delivered when promised."
Jun 2011"Excellent service and item arrived the very next day. Will definitely use again!"
Jun 2011"I took back a pair of shoes that were five years old, but had a design fault. They were repaired without question and at no cost. Will definitely buy again from here."
Jun 2011"Staff very helpful & polite with a VAT enquiry I was not 100% sure about. Shoes arrived quickly & were just what I'd hoped they would be. Have already recommended BIA to a friend."
Jun 2011"I purchased a pair of MBT trainers after speaking to the London branch. The staff were very helpful and professional and I received my purchase the next morning. I would highly recommend both the MBT trainers that I purchased and Back in Action."
Jun 2011"Does what it says on the tin. Thank you"
Jun 2011"During my working day I have to get in and out of the car between 10 and 20 times over an 8 hour period. My back was becoming uncomfortable while driving. Since using "back Friend" I am now getting the support while driving enabling me carry out my work with no discomfort. Delivery time was excellent Thank you"
Jun 2011"I work all day and I love the MBT shoes so much. Good quality,confortable,easy to clean absolutly fantastic!! +++++++++++++"
Jun 2011"It's an informative site so you can really see what you are buying. Checkout was easy and delivery was within 24 hours - no problems at all which is unusual for us as we live at the end of the earth ( at least, according to some delivery companies!!)....."
Jun 2011"Ordered a Tripp Trapp chair and accessories. The website was very well designed and the products were delivered quickly. Emails kept me well informed of progress."
Jun 2011"I have used Back in Action on several occasions and have always found the prices extremely competitive. Products are also dispatched extremely quickly and tracking information is provided throughout the process - I would strongly recommend this retailer."
Jun 2011"The sandals are wonderful The fact that I sat in my home ,ordered and recieved so quickly is great thank you"
Jun 2011"Fantastic. Order was easily processed and price was matched without any dispute or query!"
Jun 2011"I have ordered a couple of times from Back In Action and have always found them to be efficient and speedy."
Jun 2011"I would recommend this company to anyone and wouldn't hesitate to order from them again. My goods arrived the day after I placed the order, as promised, and the person I spoke to when placing the order was very helpful."
Jun 2011"Both the service and the product are great. I can't believe that I haven't bought the Varier before."
Jun 2011"Had been searching for a black Tripp Trapp chair for a while. I decided to buy from Back in Action because of their professional, informative web site. It was not just interested in the sale but the safety and benefits of the chair. Delivery was prompt and efficient and easy to put the chair together. Brilliant product and service"
Jun 2011"Competively priced and goods were delivered within 24 hours as promised. Would have no hesitation is using this site again. Very happy with the service I received."
Jun 2011"Thank you for send my new MBT's so promptly."
Jun 2011"Had full range of product I wanted to choose from. Next day delivery is excellent. Price competitive and knowledge is reassuring. Bought from back in action before and recommended to others - would use you again."
Jun 2011"Superb buying experience from Back in Action. Website easy to use and staff extremely helpful with enquiries. My purchase arrived the following day as promised in pristine condition. I could not be more pleased and will definitely recommend this site when people admire my MBTs."
Jun 2011"Great service and reliable. They delivered my order first thing in the morning the next day."
Jun 2011"a good website enabled me to find the right product for me quickly, ordering was simple, the product arrived without any delay, was easy to assemble and is every bit as good as I had hoped."
Jun 2011"We bought our product online, but before we did that we went in to the shop to see it in real life. We didn't really interact much with the staff. However, the person we did speak to seemed a really nice guy, not pushy at all but we knew he'd be happy to help. As we left the shop we actually commented on what a nice place it was and how the staff seemed like friends rather than sales people. The online shopping experience was good and payment, delivery etc all went smoothly."
Jun 2011"Baby outgrew the sleepi mini - not sure I believe Stokke that it would last for 12 months - more like 12 weeks! However, Jeremy was very helpful, have used before and will use again. Speedy delivery and email response was excellent."
Jun 2011"Back in Action delivered the chair promptly, and it is a wonderful addition the home."
Jun 2011"Easy to order, quick delivery, great product. Recommend."
Jun 2011"Ordered a Tripp Trapp high chair and it arrived within 24 hours. I wasn't in so it was left where I asked and with no hassles. Very happy."
Jun 2011"I have enjoyed using my Goldtouch keyboard, so when it broke I was keen to have another. I ordered it on line and it was delivered the next day, which was brilliant. The only downside is that the lever for adjusting the keyboard broke after only two years use and it was left mostly in the same position. However, this is a comment for Goldtouch and not Back in Action"
Jun 2011"the website and delivery are first class, arrived super quick. the chair is true to colour i have cherry very nice ! my 3yr old seems to enjoy sitting in his new chair an looks good at the table, if i have another baby this will be the first thing i purchase for new baby . the chair was alittle stiff to put together but i managed it by myself an i am a woman !! took less than half hour. really glad i brought it espeically with the discount special, would definetly recommend to everyone. thanks so much"
Jun 2011"Fantastic service, goods in stock also delivered promptly, great way to use Interlink who were able to give me a delivery time window when package first tracked. Product was just what we were looking for. My daughter used one of these in her cot. Now this size will help her in her first full size single bed."
Jun 2011"Saw someone on eBay had originally purchased their item from Back in Action. Looked on the BinA site and saw what I needed at a surprisingly good price. Ordered it, and it came next working day in a 1-hour time slot delivery."
Jun 2011"I live in the Channel Islands and so often its difficult as companies will not deliver or deduct VAT but Back in Action did both, it was so quick and easy. I am really pleased with the chair, what a great idea and easy to assemble. All together a great result and will certainly use Back in Action again."
Jun 2011"Very good website, speedy delivery. Excellent product."
Jun 2011"The Service received by Back in Action has been excellent. All prompt, informative and a great product at the end."
Jun 2011"fast delivery / product as described. Very happy - will use company again."
Jun 2011"I have purchased MBT shoes from back in action and I couldn't be happier with the product. The shoes are absolutely genuine! So if you have got back pain you should order straight away, it will be well worth it !!! Good value for money and very helpful service!! Thank you Carina"
Jun 2011"The website was great, delivery time was good, but when my Tripp Trapp arrived the packaging was the worse for wear. It didn't affect the quality of the product and wasn't this company's fault, but it's always a little disappointing to receive a battered and bruised box."
Jun 2011"The Back in Action website gave a very good description of the various chairs available, and their pros and cons, and as a result of this I was able to make an informed choice. My order was delivered very promptly and the chair was easy to assemble and is now giving me excellent service (I am sitting on it as I write this)."
Jun 2011"The company scored on three points:- 1. The "Back Friend" is a quality product, and I'm loving it.. 2. The delivery - two days after placing the order. 3. Competitive price."
May 2011"Thank you so much for a wonderful service. This is our fourth Tripp Trapp from you and each time it's been a pleasure. We love these chairs and how our children can be with us around the table. Thank you for carrying this great product at such a competitive price! Kind regards, Mrs Irdi Jones"
May 2011"Great website - easy to use. Phenomenally speedy delivery. Good, solid product. We'll be back! Thank you"
May 2011"I bought a Robomower from Back in Action and would thoroughly recommend them. The mower arrived quicker than I expected and Back in Action kept me informed of delivery information all the way through. I'd never dealt with BiA before, but I would definitely use them again."
May 2011"We were delighted with the quick service and the quality of the product. Delivery was within two working days and clear instructions made the product easy to assemble. We love our new high chair!"
May 2011"I liked the site design, ease of use and products offered. Its almost a shame its a specialist site, as it could show many of the larger 'generic' sites how its should be done. I didn't get to test out how they were if things went wrong, as nothing went wrong - but then you can't mark them down for that."
May 2011"Prompt reply from queries. Quick delivery and thorough information."
May 2011"Website easy to use. Item received promptly. Great service."
May 2011"I recently purchased the Tripp Trapp Stokke chair for my baby daughter, and it's the greatest thing I have bought for her, being able to have her at table height from newborn. In addition, the customer service I have received from Back in Action is second to none. They were friendly and helpful from the start and I recommend them warmly. Great prices too! :)"
May 2011"As ever, Back in Action offered an amazing service. Such friendly staff!"
May 2011"The service I experienced from the Marlow shop was second to none. The friendly and knowledgeable staff took a great deal of time to assess my needs, recommend suitable products and then let me take them home to try them out. The icing on the cake was that they then matched a cheaper Internet price I had found. I couldn't be happier - First class service at the lowest price."
May 2011"I have previously purchased a STOKKE Tripp Trapp highchair from Back in Action and was very happy with the service. When my son recently reached the age for a highchair I ordered a second from Back in Action. After placing the order I stumbled across another website that were selling the same product (with the same next day, free delivery terms) for a cheaper price. I contacted Back in Action under their price match terms and within one week they had refunded the difference. I was delighted with their response and would certainly recommend them."
May 2011"Order arrived the following day and is an excellent product. Faultless service. Thank you. I thoroughly recommend your company."
May 2011"Easy to use website, friendly staff that were easy to talk to on the online web chat, fast delivery!!"
May 2011"The website is clear and the selection is great. Customer service was prompt and informative. Price was best we found. Would definitely recommend."
May 2011"A damaged coccyx and various other damaged parts of my spine were comfortably accomodated on a Move stool!"
May 2011"Just to say thank you for an excellent service. Unlike other suppliers you had the Stokke junior conversion kit in stock and delivered to me in no time. A great service, and the staff at your London branch were particularly helpful both pre and post sale. I will most definitely be recommending you to my friends and will use you again very soon. Thank you so much."
May 2011"First my credit card did not do through due to incorrect billing address. I was contacted in order to confirm the address instead of just having my purchase cancelled. When the issue was solved (within a few hours) the item was sent to the delivery company and was recieved within 24 hours. I am really pleased with the service."
May 2011"I had a fabulous shopping experience with Back in Action. Since learning that I was expecting my first baby I've been doing all my baby related shopping online. No other online retailer has provided me with such great service. They had the best price on the Stokke items I was after. When I phoned to ask questions they were very friendly and ultra helpful. And my goods were delivered less than 24 hours after I placed my order! I now wish I'd bought all my stokke items from them. Thank you Back in Action for the fantastic service I received."
May 2011"Delivered exactly when they said they would and on the day that I requested. Arrived very quickly, product in perfect condition. All good."
May 2011"Having some real back problems and not able to stop working at desk and in car, I tried this air filled seat wedge and so far, it seems to be really helping. That and the morning walks (as often as I can fit them in). Can't use it in the car but at my desk it is really helping."
May 2011"It is quite expensive but worth every penny. It works perfectly as a desk chair and my back pain has gone! Thank you."
May 2011"we recently ordered the Tripp trapp highchair for our son. The ordering process was easy and the delivery was very quick. However, when we recieved the packages they were very battered and covered in black dirt. I have never received a delivery in such a bad state. The products themselves were ok though."
May 2011"Back in Action offered the most competitive price on the internet for the Stokke Tripp Trapp. Customer service is excellent with great communication. Delivery was prompt and we are 100% satisfied with our purchase."
May 2011"A first rate service!"
May 2011"i bought this back suport,after just tryig one belonging to a friend,she carries her's around with her all the time I so pleasd with it ,that i will buy another to keep in my car all the time"
May 2011"Great service. Particularly like the fraud check they did because I was having my product delivered to a different address. As someone who's been defrauded before I greatly appreciated this and their system was sensible and quick. Very pleasant service on the phone as well. Highly recommended."
May 2011"Used them several times now and always more than happy with their service."
May 2011"Excellent stock availability, willing to match better internet prices, fast and efficient customer service. A winning combination - I would (e-)shop here again."
May 2011"The process of shopping with Back in Action was a good one. The product was packaged well and arrived promptly even inspite of Bank Holidays. The product so far I am finding is comfortable."
May 2011"The writing board came very swiftly and it's a well made product. Just what I needed."
May 2011"THANKS! VERY PLEASED WITH YOUR SERVICE AND THE "ERGO REST". DR. V SHKURA"
May 2011"Back in Action were great. Helpful when I rang with a query and delivery was much faster than I had anticipated. Also I got a 5% discount as I had to order 2 of everything (twins!)"
May 2011"Reliable website that offers good prices and quick delivery. I would use them again."
May 2011"Good email updates on progress of order, quick delivery, good product. Very pleased and happy to recommend."
May 2011"Over the last few months, I have ordered a few times from Back in Action and have found them to be extremely efficient and helpful. They are also well-priced, with a 'price match' policy. With this company I feel I'm dealing with people who care about what they are selling, and about their customers."
Apr 2011"My email about the product was answered quickly and politely and my order came when they promised"
Apr 2011"HAG Futu - Comfy chair and great Back-in-Action service. After I broke tip of the gas tube during assembly due to unclear instructions (and I do feel rather silly for the mistake), B-i-A did fight my corner with HAG, who where rather unwilling at first to stump up a (pricey) replacement gas tube. Happiness all round!"
Apr 2011"We have ordered items from Back in Action on a number of occasions and have always been impressed with their prompt service and quick delivery times."
Apr 2011"Everything was fine with the order. Best price I could find online, and the showroom staff are exceptionally helpful. After waiting for the product to be delivered from the supplier ( an expected delay which was clearly signposted ahead of purchase ), everything was delivered perfectly. I was particularly impressed with the ease of securely arranging for delivery to a shipping address different from my credit card billing address."
Apr 2011"My second Tripp Trapp chair purchased through Back in Action, easy to buy and delivered within three days. Very Happy with service."
Apr 2011"I have placed two recents orders with Back in Action, but my first order was placed in 2008. I have always been impressed at the level of product knowledge and the speed of delivery. My orders have been for baby items from the Stokke range and I wouldn't purchase Stokke items from anywhere else."
Apr 2011"Brilliant service. Very pleased. I got a discount and got my Tripp Trapp chair delivered swiftly:) All the way through I was informed of everything. Very good indeed."
Apr 2011"Was impressed at the speed of service and am enjoying using the product (Sissel Sit Fit Plus cushion)."
Apr 2011"Rather than constantly shuffle in my chair to get comfortable and stop my back aching I now listen with interest !"
Apr 2011"Back in Action are a gem -- huge collection of fabric colours and woods to choose from; quick delivery; great value against competitors. There was a mistake made in my order (at the warehouse), which was very quickly and painlessly rectified."
Apr 2011"I have ordered both my children's Tripp Trap highchairs from you ... and recommended you to my friends who have also purchased from your site. Good to come across a company who does what they say they will do."
Apr 2011"After borrowing a back friend I ordered one of my own. Ordering over the internet was secure and straightforward. My backfriend arrived within 2 days and I would recommend Back in Action to others."
Apr 2011"I found "Back in Action" on the web while searching for a good price on MBT`s. Their service both over the phone with advice ,and ordering on line, was first class. The shoes arrived very promptly , just what I was looking for, and at a very good price ( and no postage to pay either) I am a very satisfied customer !"
Apr 2011"Very good range of products. Quick to reply to messages left on the phone (the London shop), and very informative. Will definitely use them again."
Apr 2011"I really like that the Back in Action site is so full of useful information. However what really stands out is how quickly my order arrived - I order in the afternoon and the package arrived the next morning. Many thanks!"
Apr 2011"Back in Action was so easy to order online - very user friendly interface. Then the order arrived within a couple of days to my perfect satisfaction!"
Apr 2011"We have used Back in Action to purchase all our Stokke products: the Sleepi, the Triptrap and the Xplory. We have nothing but good words to describe their service and customer focus."
Apr 2011"excellent in all respects"
Apr 2011"I bought a Tripp Trapp high chair recently. I am very pleased with it and thank the staff at Back in Action for their advice and service"
Apr 2011"Very clear and easy to use site"
Apr 2011"Prompt reply to my on line query, staff knew my order and processed it quickly. Recieved goods the next day as I was told."
Mar 2011"fantastic, quick, nice staff, efficient"
Mar 2011"Have just received my third delivery from backinaction - all stoke products. Never had problems with payment, delivery or condition of goods, and never been able to better their price elsewhere online. Would happily use again."
Mar 2011"Very good quick service"
Mar 2011"Varier Variable chair: my back / neck pain is much reduced, so that's got to be good. Compared to a typical kneeler I find it much more comfy on the knees but harder on this thighs. Legs are getting used to the new position though, though. Being quite short in the leg, I'm wondering whether my bum is as much on the seat as a leggier person's would be. Back in Action service: delivered securely next day -- what more do you need?"
Mar 2011"I found Back in Action on the Internet about two years ago when I wished to purchase a Trip Trapp Chair. We had previously purchased five such chairs for each of our grandchildren as they came along, the first in 2000. These were from local stores.(East Sussex) In 2009 we wished to purchase for Grandchild No 6, who lives in Cheltenham. Thus I searched on line and purchased from Back in Action. Their Website is excellent, the choice available is very comprehensive and the chair was delivered within two days. So for grandchild No 7, also in Cheltenham of course I go to B in A again. This time, owing to the fact that my Credit Card address was different from the delivery address, their fraud detection 'system' operated. This involved a letter to confirm my purchase and the need to telephone one of their shops with an order number and check number. This I did and the chair was delivered the next day, still less than a week, which included the Saturday and Sunday. Thus not only do I recommend B in A for their excellent service but also the care they take to ensure that fraudulent purchases are not made from stolen credit/debit cards. If number 8 comes along, I'll be back again!! (but I'm told No 7 is the last!!). Never mind I'm only too pleased to compliment the firm on its excellent service. K.M.T. East Sussex"
Mar 2011"Delivery excellent, ordered on Saturday and delivered on Tuesday morning. Weren't sure what to expect but Sitfit Plus is great. It forces you to sit properly and helps to correct posture. I work in serviced offices and the chairs are too big. The Sitfit cushion fits perfectly and allows me to sit properly with my feet on the floor. Good for exercising too. Overall, very good buy."
Mar 2011"Received my order next day. Very very good company and wouldn't hesitate to use them again."
Mar 2011"Thank you so much for the very prompt delivery of my daughters Tripp Trapp chair."
Mar 2011"I am currently serving with the British Army and I have suffered from fibromyalgia for many years. Whilst serving in Cyprus I was referred to the physio dept in the local military hospital which had a Back Mobiliser. The effect after a few days was quite remarkable and I found that I could stand properly erect and had greater mobility in my pelvic region for the first time in a number of years. I decided then to buy one for myself."
Mar 2011"Great customer service! I received excellent advice before making the purchase, and I received a small refund immediately after the purchase because they price-match. Can't recommend highly enough!"
Mar 2011"I ordered a Backfriend one day; it arrived the next. The price was excellent, the delivery and service outstanding. Am delighted."
Mar 2011"I received good advice from this company, no pushy selling either. I'm very pleased and would use this company again. Sandals I ordered are just like walking on air, can't wait for summer to arrive so that I can get the full benefits from them."
Mar 2011"Goods arrived when you said they would and in perfect condition, service was speedy, with no nonsense easy to understand web-site. Its a pleasure to have things work the way you said they would. Thank you very much"
Mar 2011"Ordered high chair, arrived within 2 days. No problems"
Mar 2011"I ordered the Stokke high chair and baby set and it was delivered in under 24 hours and I was kept informed of each stage of the delivery process via email. Excellent service - would definitely use again."
Mar 2011"As always great service given in very short space of time. Always a pleasure to shop with."
Mar 2011"Very prompt delivery, great service"
Mar 2011"The service from Back in Action has been outstanding and I am not someone who says that lightly! In fact I don't think I have ever said that about a company AND the product! We are so glad we purchased a tripp trapp highchair and Back in Action's advice was invaluable. We ordered the chair one day and it arrived the next in perfect condition, not even a scratch. Thank you :-)"
Mar 2011"Bristol bia Excellent customer service. Very helpful staff. Kind regards Sara "
Feb 2011"Just to say a very big thank you for so generously sending spare hinges for my back friends. They are much appreciated."
Feb 2011"We have had a akva bed for 7 years now and would no way go back to an ordinary bed, the comfort is second to none .We really miss it when we go away and the kids cant wait to get in when we are away . It is just so warm and it wraps its self around you and you get a wonderful nights sleep . I love my bed"
Jan 2011"Intense pain caused by a fragmentary fracture to the upper humerus coupled with secondary fracture, as well as muscle and ligament damage, led me try the Mobiliser. It helped me enormously by diffusing the pain in my shoulder and more particularly, day-by-day, easing out the tension building up through the rest of my body as it compensated for restrictions of movement. It felt like a "detoxification" of pain and I built up use of the Mobiliser to several sessions a day. I hired it for over 3 months and regret having let it go, although most of the benefits have stayed with me. FdR, Cambridgeshire"
Dec 2010"I have chronic back problems, which I have suffered with over the last 22 years, following latest tests, it has been confirmed that I have multilevel degeneration of the discs coupled with severe crumbling of the spine far in advance of my years (I am a 49 yr old female) I am also waiting to find out whether I also have a condition called Arachnoiditis. Oh and have Fibromyalgia. A month ago I was very kindly leant one of your back mobilisers by Andy Kingman. I must admit I was sceptical as physio's will no longer treat me because they are unable to help, and are frighted of doing more harm than good. I naturally was nervous about it being harmful and experiencing more pain. I have been very surprised and verypleased by the effect of using the mobiliser most days. The initial change was to my sleep, it used to be my maximum being in one stretch 3/4 hours, then restless sleep because all movement caused severe pain, my sleep went overnight to 5/6 hours and now some nights I get 6/7. I am much more mobile, this has been commented on by friends, who have watched me struggle to maintain fitness over the last 8 months due to my pain levels. My pain levels are still high, but increased mobility has meant I have been able to carry out more exercise to hopefully strength my spine so that I can stabilise its effect on daily life and pain experienced. I am currently unemployed, and a single parent, so purchase of a machine in the near future sadly is unlikely, however, it is something I will hopefully be able to afford in the future, and now I know how much I can benefit, is on the priority list. I wish I'd heard about this machine sooner, but I am so grateful to Andy Kingman and Back In Action for discovering its benefits now."
Nov 2010"We would just like to thank you for the fantastic service we received from you this week. We ordered a Tripp Trapp highchair from you on Thursday and it was delivered to us on Friday and we received three separate emails, updating us on our order. We have had such bad experiences with online companies in the past, it was so refreshing to get such good service. Thank you so much! We will definitely recommend you."
Nov 2010"Back in Action is the best supplier of Stokke products I have found. Their service is gold standard. Thank you"
Oct 2010"I purchased the original stokke xplory from a local retailer but found they never had the accessories available, after great service then i knew when they brought out the new version i would get it from Back in Action. Service was great, i completed the order online, and they called the next day to tell me when it would arrive. I had a problem with a changing bag with the first xplory a few years ago and they replaced it with no problems. Usually i would never order a large purchase from away - usually too worried about aftercare, not with these! The xplory is great and we are so happy to get it so quickly and packaged well. Thanks!"
Sep 2010"Ordered a Varier variable chair by telephone, and worked with Abbey. She was wonderfully helpful not only with knowledge about the chair itself (though I was familiar with the chair, she could provide even more detail), but also with selection of fabric colour (she gives a very accurate description of the kind of 'red' you'll get!). Delivery was prompt, and if you do comparative shopping you'll see the price is also very good. Website is thorough and informative, clearly written - helps you narrow down what you might like before telephoning or visiting. Nothing like a family business for the personal touch. Very pleased. Thank you!"
Aug 2010"I bought a Tripp Trapp for my tiny baby daughter four months ago from Amersham. She loves it and sits so beautifully! Just wanted to comment on how helpful the team at Amersham were today! My friend and I pitched up with our two 9 month olds in tow to sort out a baby set for my friend's baby boy's Tripp Trapp chair - purchased from yourselves on my recommendation. We were able to leave an hour or so later with a smart new baby set fitted and the chair adjusted to fit exactly. Special thanks to Farah(?spelling) & Ron - it is so reassuring to recommend a retailer to friends and know that they will get such good customer care !!!"
Aug 2010"I recently purchased the Stokke Xplory along with several of the accessories from the range for my first baby due in September. I believe it was Abbey who dealt with my initial enquiry and who also took my order. She was professional and helpful and was able to answer all of my questions. Back in Action even price matched a popular online baby shop which was fantastic. I placed my order, easy as pie, and it arrived the very next day. Thank you for your amazing service and delivery time. I'm now just waiting for the car seat and sheepskin to come into stock and shall be ordering those once they do. Thank you Back in Action and a special thank you to Abbey for her tip top customer service."
Jul 2010"Can i just comment and say that my service from Back in Action has been 110%. Lesley from after sales has resolved my problem both professionaly and sympathetically and would like to thank her very much. With my dealings with Lesley i will be placing all my orders for equipment with Back in Action and infoming my family and freind of the fantastic service i have been given."
Jun 2010"Thanks for your very prompt next day service! I "lost" my precious BackFriend on the last train on Monday night. Unable to manage without it, I ordered a replacement from you on Tuesday. What a relief when the BackFriend was delivered this morning and I was able to drive again this afternoon."
May 2010"I just wanted to let you know, I have received my Stokke Xplory and have spent the last hour assembling and disassembling it. I am in love!! Cannot wait until baby is here and I can start using it :o) I also want to say a big thank you to Jeremy and Sara (Amersham) for all their help, I am absolutely delighted with the xplory package and all the accessories!! It seems so user-friendly and well designed, I suppose I just need baby to arrive before I can confirm that all the bits work well with a little one tho! Thank you, thank you, thank you - our nursery looks like a proper baby room now, am looking forward to showing both grandmas-to-be asap! Delivery service was wonderful, came on the day I wanted it to and the store staff knowledge was unbeatable! I shall definitely be telling all my friends about this well-kept secret!"
May 2010"I would like to thank you for the excellent service that I received in the online ordering and purchasing of my Tripp Trapp highchair. I had a couple of issues with the item (neither the fault of yourselves) which were dealt with professionally, courteously and promptly. I am very impressed with the service I received and would not hesitate to recommend you to friends and family should they be considering a similar purchase. I am also delighted with the highchair itself, now the initial issue with the baby set has been resolved. Thanks again - you have reason to be very proud of your customer service."
May 2010"I paid for my new Vario Wing chair by telephone on the morning of Wednesday 12 May. I was amazed and very impressed to take delivery of the item yesterday morning, less than 24 hours after completing my payment. I am now sitting on the chair as I type. Thank you so much for the very efficient service."
May 2010"Excellent service and delivery of Stokke Sleepi, Care and Keep together with all bedding accessories. All products except the large Keep held in stock (and the Keep was supplied within two weeks) and competitive pricing/price matching."
Apr 2010"Just spoken to Abby (hope that is the correct spelling) in the London office and wanted to pass on how helpful and knowledgeable she was. She knew all the products so well and was able to recommend the ones she thought would be most relevant to us. Also suggested that we email for expert advice before purchasing. Please pass on our thanks to her."
Mar 2010"My recent experience of buying from your Bristol shop has been fantastic, Keith was very helpful in finding the size and colour MBT sandal I was after and had it delivered within 24 hours, you certainly can't beat that for fantastic service. Many thanks."
Mar 2010"I phoned the after sales team, as there was a very small crack on the surface of a Stokke chair I ordered. I had had the chair one month before assembling it, so was worried that this delay would impact upon the after sales support. However, I was called back within an hour and replacement parts are being sent directly to my home at no additional cost. It is refreshing to get such customer service. I am very glad I ordered from the company and would not hesitate to do so again."
Mar 2010"Thank you so much for your wonderful service. Our Tripp Trapp chair was delivered promptly along with clear instructions for assembly and an invaluable document on correct usage of the product. Your member of staff to whom I spoke while ordering could not have been more helpful and her enthusiasm was certainly justified. We are delighted with the chair which is of a very high quality and we have three more friends who are really interested in considering buying. How rewarding to purchase an excellent product from a company who provide such a fantastic service, many many thanks."
Feb 2010"The Tripp Trapp arrived this morning and we are absolutely delighted - thank you so much for such an efficient service."
Feb 2010"It is so nice to buy from a company that really understands the products they sell, and are so friendly and helpful. I ordered a stokke xplory footmuff yesterday and it was delivered today and all my questions were answered and they were only too happy to help! I am going to be ordering more stokke items and only from back in action! not only were they the cheapest, but the customer service by far exceeds that of all other baby shops i have bought from! I will be recommending back in action to everyone! i have also bookmarked them and will be buying many more items from them! Thanks ever so much!"
Feb 2010"Excellent service as always from Back In Action. Prompt delivery of my wonderful Stokke Xplory and prompt replies to email enquiries when I needed advice afterwards. After just 2 days use I have had lots of comments on this wonderful product and will always let people know about the wonderful service I recieved from you. Thank you."
Feb 2010"THANK YOU THANK YOU....just checked my e-mail and you have refunded me the cost of the conversion bed that we sadly no longer need. You people are EXCELLENT and offer such amazing customer service...we will continue to buy from you and recommend you to our friends and family. Your help and swift service is hugely appreciated. Thank you team! So very much!!!"
Jan 2010"I purchased the Sleepi cot & mini cot kit. Within a matter of days we had delivery of everything bar the mattress protector as this was out of stock. (we knew this when we ordered everything). The mini cot is wonderful & looks lovely. All the bedding, bumper, canopy, etc is of really good quality & highly recommended. When the mattress protector was back in stock another was dispatched asap. I would recommend Back in Action to anybody. Good website to use & prompt delivery. I had looked at various other websites re buying the Stokke cot but delivery time was alot longer & prices more expensive. Thanks"
Jan 2010"I have just received my first order and was impressed with the efficiency of service. As a regular wearer of MBT footwear I will be ordering from you again and would highly recommend you to all other customers. "
Jan 2010"I have just recieved and put together the Stokke Care changing table and Stokke Sleepi (including mini) and wanted to say what lovely products they both are. Easy to assemble (managed on my own at 7 months pregnant) and very high quality. Thank you for the great service in getting to me these great products. "
Jan 2010"Bought a "Swopper" recently from your Bristol store and just wanted to say that it has been great for me. I have a long term L4/L5 disc problem and sit at a desk with a laptop. I had previously suffered pain and aching both in my lumbar region and across my shoulders after about an hour sitting in a "normal" office chair. Since using the Swopper my posture is improved, my lunbar region aches much less and I am much more relaxed in the shoulders as well. A great product and thanks for recommending it!"
Dec 2009"I have had one of the excellent Stokke Gravity chairs for more than a decade and when one of seat springs gave up the ghost recently I feared a hefty bill for a new seat. Many thanks to the helpful staff at BIA who recommended a replacement spring supplier, leading to no sale for themselves and a bill of only £2 for me. Top notch service and will continue to recommend them to friends and patients."
Nov 2009"My sons Tripp Trapp highchair and accesories arrived today and I have to say I am very impressed with the service and the product. I would recommend this company! From a very please mum!"
Nov 2009"Brilliant service - the sitfit cushion arrived the day after I ordered it."
Oct 2009"Thank you SO much for my BIA Mirrorform mattress, which has transformed my comfort at rest. I haven't had to go back to physio since the mattress was delivered, and I smile every time I lie down. It's just brilliant. I have told everyone about you, and will continue to do so. "
Sep 2009"We just bought a Sleepi Cot and Mini Cot kit and found the service provided by Back in Action truly excellent. Everyone in the office was really pleasant and helpful to deal with by phone (despite some of our awkward delivery queries) and the delivery came very quickly...as well as having come up trumps on the price promise. I don't normally write reviews like this but wanted to highly recommend back in action to anyone looking for a sleepi cot."
Sep 2009"my son is 9 years old and he struggles to hold a pencil the right way and he was given a trial by the OT therapist and it helped him a lot placed the order on friday and i received it om monday many thanks "
Sep 2009"back in action is truely a lovely place to shop,i got my pushchair delivered when i was told good timing.i would always recommend people to BIA."
Sep 2009"Thank you Jeremy and Ron for the excellent service - your service level was beyond what was expected. Will definitely be recommending BIA to all who comment on our lovely new pram!"
Jul 2009"My Back Friend arrived the day after I placed the order. Since then I have been able to work at my home computer, watch TV and travel in the car in comfort. These are novel experiences. I cannot thank you enough for the excellent, swift service and the product. The web site gave me the requisite information to be confident that the Back Friend would be my saviour, and it is!! I now can look forward to going back to work and being able to sit at a desk and go home at the end of the day with my back free from pain. Thank you."
Jul 2009"I would like to add to all the many compliments you already have - excellent customer service, very flexible and extremely efficient. Plus I put in the order yesterday morning and it was with me less than 24 hours later. Thank you."
Jul 2009"I would just like to write and compliment the staff at the Bristol Branch. I went into the shop about a month ago as I needed to find a chair with posture support which had been recommended for me by Occupational health and I had found out about back in action from doing a search on the internet. Luke was very helpful not pushy and after talking about chairs and why I needed one offered me a session on the mobiliser, it was very strange and suffering from a back problem at the time didn't know how I would react. Anyway to cut a long story short my husband and I went back to the shop the following Saturday and spent two hours there, nothing was too much trouble we were given helpful advice from Kate and Fiona and I ended up buying a pair of MBT's and hiring a mobiliser for a month. It was so refreshing to have friendly, knowledgeable staff without any pressure to buy. I have just returned from the shop now after purchasing a new mobile, I couldn't face life without one. I do have to sell my car to buy it, so if anyone out there wants to buy a Nissan Almeria great condition with very low mileage give me a shout!! People are very quick to criticise but very slow to praise and I wanted to praise all the staff in Bristol and say keep up the good work, who knows if a job comes up I might even apply!! Thanks again folks you are great!! "
Jul 2009"Knowledgeable, capable, efficient, personable and kind... Abbey at the London store not only provided us with extraordinary service but also impressed us with her warmth and humanity. She went out of her way to insure that we received our order, even going so far as to come in on a Saturday, when the store is closed. We were only in London for a short time, but Abbey accommodated our requests and quirky travel schedule. Thank you, Abbey, and thank you to Back in Action for such a pleasant shopping experience! We'll be back!"
Jul 2009"ordered new bedding for sleepi cot. excellant service and deliverly.will order again from you thank you . bolton customer."
Jun 2009"As an expat living in Cyprus i often shop on the web to pick out the best bargains form the UK. Rarely have i come across the magical mix of excellent customer service, competitive pricing and speedy delivery that BIA were able to provide us with on our most recent purchases! Special thanks to Keith in the Bristol store who effortlessly answered all our questions and facilitated the speedy export of our Stokke Sleepi cot. We would happily recommend any expat to try out BIA's service, they were a joy to deal with!"
Jun 2009"I was so impressed with the efficiency and friendliness of the staff who went out of their way to help us get our Xplory while we were in the UK for only a very short space of time. Thank you BIA!! Thanks to you Charlie has a fantastic pram and we have a great shopping experience with you!!"
Jun 2009"Superfast delivery in the snow! Our son Max arrived at the end of Jan when London saw the heaviest snow in over 18 years. We needed our Stokke Xplory and only Back in Action could deliver through thick or thin - thank you so much BIA!"
Jun 2009"What a brilliant service you provide. I had not really expected to be able to choose, order, receive and use a chair for my six-month old granddaughter within the space of her week-long visit. Delivery was within 48 hours and we are all delighted with the product and the accompanying literature. Thank you."
Jun 2009"We purchased a BIA Sealy Mirrorform Mattress a couple of months ago. We are extremely pleased with it. It has really eased my morning stiffness (I have degenerative disk disease). My husband doesn't have a back problem but finds it really comfortable. I would recommend it to anyone- whether they have a back problem or not. The only people that have a complaint is my two small boys- they say it's no good for trampolining on!!!"
May 2009"Thank you so much for delivering the Xplory so promptly. I really appreciate you working the date around my availability and I love it so much! Many thanks for your flexibility."
May 2009"Just to say many thanks for a fantastic service,i ordered my daughter the Handsitt,she loves it! I would like to congratulate you on a very professional approach,Jeremey was great and the chair arrived within hours... will recommend your company to family and friends. Again many thanks."
May 2009"May I express my thanks for the VERY prompt delivery of the Back Friend. This time yesterday I hadn't even ordered it and it arrived about an hour ago - I couldn't believe it! Thank you so much."
May 2009"Excellent fast service. Thank you."
May 2009"After having a very poor experience from another company for this item BIA delivered promptly with no delay. Would highly recommend them and the pushchair is absolute quality!"
May 2009"This is just to say THANK YOU for your shoes! My husband has had knee and back pain for the last ten years. In January he bought MBT's as an experiment. We have done a lot of travelling and lots of walking over the last few months. My husband has had no pain whatsoever and he has now bought 2 more pairs. Don't think he will ever buy any other type of shoe again! Thank you so much."
May 2009"Can't quite believe the exceptional service and delivery! What an utterly fantastic shopping experience. Thank you so much. "
Apr 2009"Dealing with your Company has been a pleasure from ordering to the offer of help to set up the chiar. I will recomend Back In Action whenever I can and look forward to doing business with you in the future. "
Apr 2009"Just a quick note to say a huge thank you to the guys who delivered our new mattress last Friday. They were very couteous, very professional (even offering to put dust sheets down over our soon to be ripped up tile floor) and went out of their way to make the whole delivery process an easy one. Thanks once again for such great service. "
Apr 2009"I am actually writing as I would like to thank everyone at back in action for the excellent service I received from the company. The sales people were knowledgeable, informative and not pushy. For all contact I had with staff they were polite, helpful and prompt in dealing with subsequent enquiries about the order. If I can also say that the delivery men, who I appreciate may be part of another company, were charming on both ocassions. I would gladly use your company again should it be necessary and would recommend it to others. I hope the present difficult times are not to hard on you all as a business and indvidually. Also the mattress (healthbeds) seems to be helping my back a lot."
Apr 2009"Thank you for this delivery - we are delighted that the chair was delivered in under 48hours from the order being place online! Phenomenal service."
Apr 2009"I would just like to say "Thank You" for the great service I have just received from yourselves. The updates by email as to where my order was up to was great. The delivery was very quick it arrived today and I am using it as I write this. I would not hesitate to recommend you to other people."
Apr 2009"I wanted to send a quick message to say a big thank you for your fantastic service. I am only sorry that it has taken me this long to contact you! My husband and I visited the Bristol store in February and met with some really helpful staff when purchasing our new baby's Stokke cotbed and accessories. We ordered on a Saturday and received the goods on the Tuesday. We were amazed and so grateful that company's like yourselves are out there. We have had a terrible time with another company where we ordered a pram, have been waiting 10 weeks for it and this week found out the business has gone into administration! We will definitely be ordering from you again (Tripp Trapp!) and will recommend you to our friends. Thank you again for being such a great company that we can trust! "
Mar 2009"Having for years suffered back spasms, I yearned for relief, finally finding the Mobiliser at Back in Action. It was sent to me promptly in NZ under trying circumstances and after two months use has completely eliminated the spasms. A real bonus has been the improvement in my golf due, I suspect, to the greater flexibility in my spine. Aged 74, I've gone from a safe 10 to playing near enough scratch golf in those two months, based on my new-found ability to turn freely."
Mar 2009"We have baby twins and after investigating options, decided to buy the sleepi cots and the care change station - everything arrived the next day. We have since purchased two tripp trapps and four of our friends have also bought tripp trapps from you having seen ours. All of us have been delighted with the items and have received them within 24 hours. I will continue to recommend back in action to our friends."
Mar 2009"A superb little divice, its a god send for long journey's. I really do miss it when I travel in other cars."
Mar 2009"Hi - Just wanted to let you know that we received our BIA Mirrorform mattress on Monday Morning in good condition - It is amazing...haven't wanted to get out of bed since! Many Thanks for all your help, advice and a great product. "
Mar 2009"We now own 3 Tripp Trapp chairs from your website and they are worth every penny, no more wriggling uncomfortable children at the table, they love them and they can get in and out by themselves. I am very pleased with them, thank you."
Mar 2009"Many thanks, helpful advice and next day delivery."
Mar 2009"Superb service, and thankyou so much. My little one is only 5 months, so not ready for the high chair yet, but my 4 year old has claimed it as hers!!! She is sitting so nicely at the table. Thanks for a great item, and excellent shopping experience! (I may end up getting another one if I cant get my 4 year old out of it in a month or so!!!) "
Mar 2009"I just wanted to send a note to your head office to say how very helpful your London store has been. People are always quick to complain, but not so quick to say thanks! Through no fault of yours my purchase ended up at the store and I found I couldn't get down there to collect it. I have a new baby! Anyway, Tim at the London store was extremely helpful and made sure the purchase got dropped round to my home. It was such a surprise to get such a friendly and helpful response. Not the norm these days. It's much appreciated. Many thanks for the fantastic service."
Feb 2009"Thank you for providing such an easy ordering service. I ordered my Stokke Xplory on Tuesday and it arrived Wednesday (24hrs later). I had previously placed an order for a different pram with another supplier who took payment upon order being placed and 6 weeks later I still had no goods despite being provided with four different delivery dates. Thank you Back in Action for providing such a professional and seamless service"
Feb 2009"I would like to say thanks. I think your customer service has been excellent and I would definitely use you again. One of my friends used an alternative company for her tripp trapp and they've just told her it's going to take at least 30 days to be delivered because that's their policy. "
Feb 2009"We bought the tripp trapp chair and baby pack from Back in Action- delighted with product and their service so investigated the Stokke nursery furniture. We looked all over the net as it isn't the cheapest range of furniture. Although many stores were offering packages and discounts if we ordered by a certain date they had limited stock and there were 2-3 weeks waits on certain items or they had been discontinued. I emailed Back in Action with my requirements and as before they delivered the next working day, free of charge and within a 2 hour time slot! A refreshing change from having to wait in all day! As for the products- the tripp trapp is great as our little one can sit at the table with us for meals and eats from the table at 6 months. As for the nursery furniture ...... the sleepi is lovely- looks fantastic and just so adaptable. We bought the junior bed conversion at the time of purchase- should last him for 10 years and therefore very cost effective. The keep is very functional and can be added to as the child grows (a second unit can be attached to the front of the wardrobe as the hanger width of the clothes increases). Finally if I can recommend one purchase for any new mum it's the care unit. I have sciatica which was not being helped by twisting and leaning at an angle over a traditional changing unit- this one solved all my problems. As you are changing the baby face on and at a far more comfortable height than most units there is minimal bending and no twisting- fantastic. Thanks"
Feb 2009"Thank you so much for the wonderful chair and all the help you gave me in setting it up properly. The approach you and your colleagues adopt is extremely professional and I have no hesitation in recommending you to others."
Feb 2009"Just wanted to let you know that the Stokke cot arrived safely and quickly (despite the weather!). I am extremely pleased with both the product and the service from Back in Action. Most other retailers gave me 6 - 8 week waiting time for the cot and a price of at least £100.00 more! I will certainly order from you again."
Feb 2009"Just a quick note to say thank you for processing my delivery so efficiently. The Stokke Tripp Trapp is perfect for my little boy,he loves sitting at the table with us at meal times. Thanks also for sending detailed advice on assembly it complimented the Stokke instructions and ensured the chair was adjusted correctly for my little boy. Price was better than any other site, especially because I bought the full package...and they all arrived together! Will be recommending you for sure."
Feb 2009"This is a huge thank-you to the staff of the Marlow store who helped me by providing missing parts and assembling my Tripp Trapp highchair about a week ago. Despite having bought this from another stockist (who have since gone out of business) Back in Action did not demurr but, instead, went out of their way to make it as easy as possible to get my highchair in working order at no cost. I am so very grateful, especially to the lady who assembled it for me in the shop whilst I looked after my baby. If and when I can ever recommend this shop, or use it again myself, I shall definitely do so. Customer service this good is rare nowadays but so appreciated, thank-you."
Jan 2009"Top notch! We ordered the Stokke high chair and accessories on Sunday evening and received them Tuesday morning. I am absolutely delighted with the service and will be recommending you to all my mummy friends!"
Jan 2009"Hi, thanks very much for the prompt delivery - only ordered yesterday and it arrived today at lunchtime. Great service and very competitive price too."
Jan 2009"Our order arrived today and I must say I'm so impressed with the fast service! We only ordered it 24 hours ago. Well done and we'll be back again next time we need something!"
Jan 2009"I would like to give a big thank you to Back In Action (Amersham) for a speedy service. I ordered my Stokke Xplory on the 15/01/09, expected delivery was 7 days. My pushchair arrived the day after at 8 in the morning. I am so overwhelmed, i will definately recommend to all my friends and family that are expecting or planning a child in the near or far future. Again i very impressed with your customer service manner and service that has been delivered."
Jan 2009"Great price, great service, quick delivery with very pleasant delivery chap. We would strongly recommend back in action. We will be back!"
Jan 2009"Just to say thanks very much for the prompt delivery of our Stokke and Mountain Buggy kit, as well as great communication and competitive pricing. Like some others we placed an order with 'the largest independent retailer' at a price below yours but they clearly were not serious about our business as there was noone to answer the phone and they had a 4 day email turnaround. Needless to say we cancelled within a week and came to BIA, finding that you really do hold stock and are serious about our business."
Jan 2009"I have suffered from varying degrees of back pain and sciatica for some 15+ years, with several occurrences of disc prolapse in my lower spine. The most recent prolapse occurred 10 months ago which, as normal, I tackled with regular visits to the osteopath. With limited improvement I decided to look at other aspects that may have been contributing to the problem – including a good, but aging Visprung bed. Following a fair amount of research and indecision, I took the plunge and ordered an Akva waterbed. After a few days of trial and error with water levels and temperature settings, I found the perfect settings along with the most blissful night’s sleep! Within a couple of weeks all traces of pain and discomfort were completely gone and now, 6 months later, I have not looked back. Not a single twinge or ache to be felt - I can honestly say I have not felt this good in years!"
Jan 2009"I ordered a chair from you back in november and never got round to emailing to say how impressed I was with the speed of delivery - so thank you very much. Our 4 year old has got the new chair and his baby sister was very happy to be sititng up at the table in his old tripp trapp. I will certainly recommend you to anyone I know who wants a trip trapp."
Jan 2009"My husband and I were most delighted with our experience with your company. Not only did you live up to your Price Promise, we received our Stokke pushchair and carry cot very promptly - the day after the order was placed via the website! Additionally, Tim from the London store was extremely helpful in guiding us with our enquiry prior to us making the purchase. Thank you for your exceptional service! We'd highly recommend you to our other friends!"
Jan 2009"I just wanted to let you know how thrilled I am with our Stokke pushchair. I was impressed with the price and the service. I received the pushchair the day after I ordered it over the phone. The courier lost the seat cover and hood which was in a separate package and you sent another one out to me straight away which was hugely appreciated. I will certainly be recommending you to others. Keep up the great service."
Jan 2009"We ordered a Stokke Sleepi package between Christmas and New Year and were amazed at how quickly we received our delivery. We had been let down by another supplier (10 weeks, no delivery and poor communication) and found Back in Action a real contrast with excellent customer service and delivery. We will certainly be making more purchases in the future (Tripp Trapp) and will recommend you to others."
Jan 2009"I must say how delighted I am with your prompt and efficient handling of my Stokke High Chair and accessories. I left a message on Monday 29th Dec 2008. To my amazement, despite the holiday period, Tim replied to my enquiry within a couple of hours. Further more, the complete order was received two days later on Wed 31st Dec 2008. Warmest thanks for the wonderful, no-nonsense service. Absolutely unexpected and incredible."
Jan 2009"i am writing to say how delighted i was to receive my 2 Tripp Trapp chairs so quickly. i received them on Wednesday morning having ordered them very late on Monday night. I always appreciate good service and will order from you again."
Dec 2008"Thank you very much. I have been contacted by Anthony in Marlow and the order has been finalised and paid for with delivery on Thursday. Thank you all for your prompt management of our custom, it is really appreciated. Your company has been a delight to deal with and I will recommend you to anyone who may benefit. I will continue to fill in the mobiliser diary. I have complex problems and it may eventually help someone else. Thank you."
Dec 2008"Thank you for sending the footmuff, it arrived today. I'm very impressed with your service and fast despatch. Pity I've pretty much accessorised the Xplory as much as possible so I probably won't need you again, but I'll have no hesitation recommending you to people who ask me about it."
Dec 2008"Just wanted to let you know the chairs arrived safe and sound today. Thank you so much for all your help, it was really a pleasure dealing with you and I am delighted with the fast, efficient and friendly service."
Dec 2008"Just to say my replacement seat for my Variable chair arrived today and what a difference... I feel very comfortable at my computer now... shouldn't have waited years to replace it! And the bonus was that the knee pads were included... making the price less shocking! Thank you."
Dec 2008"I would just like to thank back in action for fulfilling my STOKKE pram order so quickly. After a disastrous order with another company I contacted your store and spoke to Luke, who checked the item I wanted was in stoke first and as promised called me back. The order was placed before 2pm and arrived the following afternoon. The service was fantastic and the customer service brilliant. Thanks very much for making it such a swift purchase. "
Dec 2008"Hello...I'm delighted to say that the high chair i ordered for my neice arrived this morning, first rate service!Thankyou so much for making the shopping experience with Back in Action a pleasurable one. Word of mouth is a powerful advert and i will only be singing your praises. "
Dec 2008"I'm sorry you won't be selling spare mattress covers, but it hasn't lessened my enjoyment of my new mattress. I've had it for two weeks now and it just gets better and better. I broke my back three years ago and only now with my new mattress am I beginning to sleep well. I will be recommending your website to all my friends. We are all getting to that age when our bones need that extra bit of comfort! Thank you again for your kindness."
Nov 2008"After using your very easy to use website I ordered the Tripp Trapp from you in June. Unfortunately, there was a computer error and the item was not delivered the next day as promised. When I contacted you, I was offered a Saturday delivery at no extra cost and when I said that I was going away for the week so this was not possible, I was asked if I needed the item urgently and would like it delivered to where we would be staying. This was not necessary but was very good customer service. I'm very pleased with the Tripp Trapp and the prices and price match offer are excellent. I was so pleased with the service from Back in Action that a few weeks later I purchased the Stokke Xplory from you as well. My numerous queries were dealt with very promptly and expertly by Dawn and I was able to reserve the item for a few days as we were moving bank accounts and our money was tied up. You also honoured the price match. The Xplory is an excellent stroller, with so many benefits for both parent and child. I have bought from you because you know you stuff and genuinely seem passionate about your products and what they do. I recommend you to everyone who asks about our Tripp Trapp and Xplory. Due to a back problem, I am now considering purchasing further products from you. Many thanks."
Oct 2008"I am emailing to thank you for your professional and prompt service. We ordered a stokke explory from you after being let down by *** **** **** (endless promises, no return calls etc). After the diabolical service we received from them you have been a delight to deal with. We were helped by abbey, who always returned our calls when she said she would and delt with our endless questions and concerns politley and professionally. She even went to the extent of preparing our order whilst we were in the stages of waiting for our refund to clear from *** **** **** as we were concerned we may miss out on the package we wanted in the colour we liked. We paid on tuesday and had everything by wednesday! Finally I can relax! Thank you so much. May I also add that I have also been trying to place orders for various things at *******, and your service has shown up even the world famous department store! I would reccommend you with confidence. Thank you again"
Oct 2008"I brought the Mobiliser home last saturday & have noticed huge differences already! I actually noticed them within 48 hours. But I have to say the first 24 hours were hard. I used the Mobi on Saturday after bringing it home & by midnight, I felt pretty rough & my back was very uncomfortable.I broke my lower back during childbirth so I was quite nervous that it may be making things worse & maybe I was one of the few that shouldn't be using this etc. I very nearly decided to stop using it. I woke the next morning & read all the info that came with it & it inspired me to persevere, so I did & I haven't looked back. By day 3, I was not finding it uncomfortable anymore whilst using it. The biggest benefit I noted early on was how much easier I could bend down to get things from the floor! My sleep has been a lot easier with no waking in the night, stiff & seized! Fab, I love it. So does my husband. He didn't have any injuries as such & suffered more with the typical stiff shoulder blades, from using a computer. He loves it & uses it to relax in the evening. I put a towel over the bed at the moment because I found the nobbles on the wheels had bruised me a bit but I am now thinking I may remove the towel now as I am really getting used to it now. Thanks for inventing this!"
Oct 2008"Thankyou very much for the fast delivery of my Stokke Tripp Trapp, baby set, cushion & harness. This is the second time i have used you now as service is fantastic. I did miss the Tripp Trapp colour service, and the 'Twist' option, however, the colours i bought are still wonderful. Thankyou, hope to use you again!"
Oct 2008"brilliant! Very clear, easy to order."
Oct 2008"I just wanted to say thank you for the excellent service! I ordered a Stokke Sleepi cot bumper last week, and the item arrived the next day. I came to you after previously placing an order with another online baby store. Needless to say, their staff didn't seem to know what they were doing! After waiting a week for 2-3 day delivery, I enquired and was told they had lost my order, and were now out of stock. Well done to you guys - keep up the good work!"
Oct 2008"Great easy clear website - very quick to use, looking forward to receiving my delivery quickly."
Oct 2008"Very easy to use and great choice of colours! Looking forward to the delivery of the chair"
Oct 2008"I ordered a stokke sleepi system on a wednesday lunchtime, within half an hour I had received a call taking my payment details and it was promised for 2 days later between 0800-1300, it arrived as promised and it was just as I ordered. I would definately use back in action again!! "
Oct 2008"I found your website highly informative and straightforward to follow. In addition I found the guidance very clear, honest and practical. Finally, the prices of your products are highly competitive. Thank you."
Oct 2008"YOUR ONLINE STORE IS EASY TO NAVIGATE. I FOUND EXACTLY WHAT I WANTED AND IT WAS ALL IN STOCK, SO ALL IN ALL A GOOD SHOPPING EXPERIENCE!"
Oct 2008"I ordered a stokke xplory footmuff on 30th september and it arrived the next day 1st october. Fantastic customer service will be recommending to everyone. Thanks "
Oct 2008"Very good- if my order turns up all at once, this week and with a delivery driver who takes the trouble to find our house I will be absolutely delighted!"
Sep 2008"great site but i would have loved to have been able to use the mix and match colour tool, but for some reason it wasn't working. So i just plumped for the plain chair."
Sep 2008"I've used the website to research and purchase a tripp trapp highchair. I think the website is very well designed and easy to use. The additional information about colours and seat cushions was helpful. It would have good to mention which of the fabrics were coated and the washing/cleaning instructions. I spoke to a very knowledgable member of staff in the Amersham branch who explained why the interactive "build your own" feature had been removed, but this would have been great to help use make a quicker decision. "
Sep 2008"Amazing. We ordered our Tripp Trapp yesterday afternoon and received it today. Will definitely use this site again!"
Sep 2008"I think your website is great. It is easy to use, very fast and I like the colours - they make it even easier to use."
Sep 2008"Used the build it option for the Tripp Trapp before it went in for a "service" What a great option! Whole site very easy to navigate through and very well laid out. Will be using again."
Sep 2008"Very simple user friendly site. ordering was quick and easy."
Sep 2008"Amazing service, fast efficient and so friendly. Also had a very bad experience with Back in Actions competition and waited 3 months for my crib. However, Back in Action sent me my sheets and everything else I needed within 24 hours, as I explained I was about to go into labour. Now if that is not customer service, I don't know what is."
Sep 2008"I have been looking at the tripp trapp chair for some time and the way your site builds the chair with the various options on screen is by far the best... thank you "
Sep 2008"very good"
Sep 2008"Great site. Easy to navigate, very helpful and intuitive to use."
Sep 2008"EASY TO USE."
Sep 2008"This is the second Tripp Trapp I have ordered as your service was excellent for my first purchase"
Sep 2008"I was really impressed with your website:user frienfly and customer friendly.I will be visiting it again!"
Sep 2008"Just excellent service, friendly, reliable and professional. Want Stokke products? Why order anywhere else..... Don't repeat our mistake, we initially ordered our stokke cot with one of Back in Action's main online competitors(*** **** ****) because they were £25 cheaper with a special offer on and experienced the worst service imaginable(over 10 emails sent with no reply, over 4 hours on the phone trying to get through to customer service and countless broken promises). One month after order was placed and still no cot to be seen/delivery date with baby due any day and we had no other choice than to contact Back in Action who could deliver within 24hrs!!! Well done guys :o) "
Sep 2008"Really fast delivery, so easy to order! Thankyou very much. "
Sep 2008"We do lots of shopping online and this is one of the clearest, easiest and most accessible sites I have used. Thank you. "
Aug 2008"really pleaed with my explory, really helpful on the phone and really quick delivery.thank you"
Aug 2008"Fantastic Service, ordered by 12:30pm on Wednesday, arrived on Thursday! Will recommend Back in Action gladly. "
Aug 2008"Great site, really easy to use and fast too."
Aug 2008"Brilliant, a pleasure to shop from."
Aug 2008"Thank you so much for your fantastic service! It was a pleasure speaking with such a professional, knowledgeable and friendly person. Having had terrible experiences trying to purchase the same products elsewhere (tired and emotional at 38 weeks pregnant!) it was a breath of fresh air to deal with someone who made promises they could keep - everything came when you said it would and you called when you said you would. Thanks again. "
Aug 2008"Very user friendly site. Excellent function to enable user to configure own design, very simply. Will definately recommend site to family/friends."
Aug 2008"What a slick site! Very impressed, made ordering Tripp Trapp a doddle."
Aug 2008"Lovely and simple! Not the expert with using the computer, so to be able to click and see the variations of the high chair colours is great. You know exactly how your purchase will look. Will be passing your web site address to all my NCT friends!"
Jul 2008"Very informative, professional and practical. Many Thanks."
Jul 2008"Very helpful and clear website. Switching the colours around worked very well. I liked the questionnaire. Thanks"
Jul 2008"Outstanding website! Really easy to use, packed full of information and attractive. Your website ensured I did not buy my tripp trapp from somewhere else. The ability to pick and mix was excellent. Thankyou!"
Jul 2008"Just a quick thanks for the friendly service and speedy delivery of our new tripp trapp high chair. Great value for money."
Jul 2008"We can't believe how beautiful the Crib Looks in the Nursery. We are aware the cost of a Stokke is slightly higher that some other Cribs/Mattresses you can buy, but after you see the quality and the design put together with the accessories, it is deffinatley worth the investment. We are so pleased, and would like to that Back in Action for your prompt Delivery and Helpfulness, you have been fab."
Jul 2008"Fantastic web-site which made our ordering process so easy from start to finish. Congrats and watch out for all our friend's business !!"
Jul 2008"Your website is excellent. The tripp trapp configurator is brilliantly simple and has meant that we have ordered our tripp trapp from yourselves rather than another place. :-)"
Jul 2008"Easy to order, easy to choose my ideal chair with a wide range of options that allowed me to integrate my chair as a comtemporary piece of furniture in my house without standing out as a typical "child's high chair". Can't wait for it to arrive!"
Jul 2008"excellent - easy to use - logical - clear and concise instructions - liked the way that you insisted that customer read and complete questionnaire before purchasing stokke high chair - thank you!"
Jul 2008"Your website is great - it's convinced me to buy a Tripp Trapp from you rather than anyone else because of the quality of information and customer care you demonstrate. "
Jul 2008"that was soooo easy - this is the 2nd purchase of a tripp trapp and coming back to you to buy it was the right choice since i knew exactly what i wanted this whole transaction took less than 10 mins thanks "
Jul 2008"Hello Back in Action Cot arrived safely. It looks beautiful, but as we are the grandparents, we shall let our son have the pleasure of assembling it. Thanks for quick, efficient delivery."
Jul 2008"Very clear and helpful ..."
Jul 2008"I love the facility to design the chair - it really helped me to choose from the available options."
Jul 2008"Excellent site and advice"
Jul 2008"We really liked the website, easy to navigate through, colourful, rich text information, nice & good quality pictures and a really fun animation to customise our tripp trapp chair!"
Jun 2008"Many thanks for your extremely prompt service - my order was delivered at 9.30 this morning. Excellent service."
Jun 2008"Thanks for a nice easy web site to follow and very thorough, loved being able to play with the colours and put the cushion on the Tripp Trapp. "
Jun 2008"great website-very reassuring customer relations,I've just ordered a complete tripp trapp high chair as my sisters three children are completely positive about them so now my 6mth old daughter is about to expierience the joys of family dining-i am very excited about the safe arrival of her new chair...can't wait to test drive it!!!!"
Jun 2008"All in all, I’m not sure how I would ever have coped without Back in Action. At a time when no one understood my pain they stepped in and supported me through a difficult time. I have recommend them endlessly to people I know with bad backs and always will. Their service, products and advice are second to none and if I didn’t have a job I so enjoyed already, I might be making an application to be a salesperson!! And of course I mustn’t forget the MBTs here. I’m their new number one fan. I still wear my pair of sandals non stop and I can’t wait for the all-weather version that will mean I don’t have to check the weather forecast before I go out in the day..."
Jun 2008"I found your website very intuitive and very well thought out - a rarity in itself but together, a pleasure!"
Jun 2008"a fantastic website!"
Jun 2008"Great website, really easy to use with lots of clear information and prices. Done research and best place to buy my tripp trapp from."
Jun 2008"excellent website, easy to use, innovative products and sound philosophy. a refreshing change from other "fluffy bunny" baby products....thankyou! "
Jun 2008"This was the second time I have ordered from you and cannot fault your service in anyway, the products are fantastic (Tripp Trapp and Handysitt)which my daughter adores! Not only that I placed the order in the afternoon and recieved them first thing the following morning! I have recommended you to many friends and will continue to do so! Thank you so much for such wonderful service, easy to use site and brilliant products. I don't usually make a comment on any services but felt that I really should because you made the life of a new mother so much easier!! Thank you, Thank you, Thank you!"
Jun 2008"Excellent website, and the design your own Tripp-Trapp chair is very useful and easy to use. Part of the reason I have placed an order for a chair with you, rather than one of your competitors, is because your website was much more user friendly. Well done."
Jun 2008"Excellant, very user friendly and we are and will continue to be repeat customers, thank you."
Jun 2008"Nice and easy to use. Not complicated at all."
Jun 2008"I wanted to let you know how pleased I am with your service. My little boy's Tripp Trapp arrived this morning, having ordered it Wednesday night - so fast! The website is great, especially the Tripp Trapp creator, almost better than the one on the Stokke site."
Jun 2008"A very clear and freindly website. Found by Googling "tripp trapp highchair". Will definitly visit again."
Jun 2008"I am expecting a baby in October 08 and was delighted to discover your website, which is clear and easy to use, and was very encouraged by the positive feedback given. I have told friends about your site, and am considering purchasing a Stokke sleepi cot & accessories, a Tripp Trapp, a Stokke care and a Mountain Buggy from you for my own baby."
Jun 2008"I'm compelled to tell you that I thought your site was fab. I only used the Trip Trap part but this was excellent - logical and straightforward."
May 2008"Excellent site and very user friendly"
May 2008"Very informative, easy to use website and very quick. I'm really looking forward to receiving the chairs for my 2 young sons."
May 2008"Thank you so much for a prompt, professional and efficient service. What a pleasure to deal with. My Stokke cot arrived on time, when promised. If only I could have bought the entire nursery from you guys... You are by far the exception to the rule.. Thank you"
May 2008"Great site, very simple and clear to use. "
May 2008"Fantastic website. Loved the tripp trapp customiser! We bought our sleppi from you guys and received fantastic service. Thanks."
May 2008"the website was clear and easy to use"
May 2008"I found the design easy to follow and fairly intuitive. I liked the way I 'designed' the tripp t chair. keep it simple I say ! I also think it's really good to check we have read the info. Thanks."
May 2008"This is a good web site easy to use with clear instructions . It took very little time to complete an order . I look forward to an equally swift and easy delivery of the chair !! "
May 2008"If only I'd found you sooner!! The service I received was second to none and has not only left me with a deep warm feeling, but also a Tripp Trapp! Thank you for such a pleasant experience and rest assured I will be singing your praises."
May 2008"Very clear"
May 2008"Hello, firstly, I must thank you for your help - I was in your Amersham shop about 3 years ago and the advice you gave on posture, specifically sitting at work without using back support has changed my life! A 15 year problem dissapeared in 2 weeks and has never come back... in fact I've become quite evangelical about it."
May 2008"Excellent and easy to use website. Really enjoyed the interactive tripp trapp resource, it really helped us make our decision. Many thanks "
May 2008"Great website,easy to use/navigate,comprehensive and tells me everything I want to know. will recommend it to others."
May 2008"Site was recommended by a friend and has been easy to use and order from. Look forward to receiving our tripp trapp!"
May 2008"I have had ongoing back problems for ages. I can't believe the difference. It (the Back in Action Mirrorform Mattress) is quite firm and strange to get used to at first. But even then a difference can be noticed. As time goes on, the bed has now become so comfortable yet supportive on my frame. Love it, Love it, love it."
May 2008"I am an After Sales Customer, and would just like to congratulate you on the Back in Action Mirrorform Mattress. I bought this bed for my brother who has suffered much back pain from 2 ruptured discs . The mattress has turned around his sleepless nights for the best allowing the swelling in his back to go down and enabling him to have a operation to rectify the problem. He has been out of surgery now for 5 days, and l asked him how the mattress was after the Op, he replied "i hate waking up... ;-)". It says it all. Thank-you for reliable pre-sales information, a very friendly service and a great mattress. His wife loves it too, and they are still within the trial period. We will definetely be referring you to all our friends."
May 2008"Love the big choice boxes, makes life much easier. good site. "
May 2008"I think your web site is very easy to use and I had no trouble placing an order and understanding the trip trap high chair."
May 2008"Many thanks great seat."
May 2008"Excellent user friendly site"
May 2008"Superb, user friendly site."
May 2008"Great website, easy to use!"
May 2008"Very easy to use, especially when deciding upon a twist colour or cushion,etc. Very informative."
Apr 2008"I have just purchased a Tripp Trapp and greatly appreciated the online design facility. It was good fun, easy to use and a big help."
Apr 2008"Fantastic website - hope the delivery lives up to my high expectations!"
Apr 2008"I love this product – it's really helped with my back pain. I sit on a cheap office chair, though the sit fit keeps my back moving and reduces my back ache. Can’t say it's given me a six-pack, but I certainly couldn't now live without it!"
Apr 2008"Much to my relief my new 'Back Friend' arrived this afternoon. I am very very grateful and thank you for your efficiency."
Apr 2008"site is fantastic!"
Apr 2008"Liked the "Design a chair" option"
Apr 2008"great web site, good work"
Apr 2008"Fantastic website - i have looked at the Tripp Trapp chair on many websites and shops and this was the only way i could visualise what my chosen combination would look like. I was unsure what combination ot buy, so this really helped. Brilliant. Well done."
Apr 2008"I bought a temprakon quilt a few months ago and it is absolutely fantastic. It has an even temperature with no cold spots, and I can thoroughly recommend it."
Apr 2008"Very good website. I like being able to actually see how the tripp trapp chair will look as i design it. Well done you."
Apr 2008"Nice website. Clean design give me all the info without any bull**** common at other etailers. Good job!"
Apr 2008"very easy to navigate round and loved being able to see the different Tripp Trapp chair options!"
Apr 2008"Being able to see a picture of the Tripp Trapp high chair in all its combinations was really useful, paymnet also very easy, Good Site, Thanks"
Apr 2008"An easy and friendly site to move around"
Apr 2008"This is the third tripp trapp I've bought, two for my children and now one for my niece (all from Back In Action). Excellent design and practical equipment that will last a 'baby' through to adulthood - now that's value for money!"
Apr 2008"Online stock advice, extremely fast delivery and the best price on the web for our new Tripp Trapp - wonderful!"
Apr 2008"Very helpful information on your site. Useful to see how the chair will look and function before purchase."
Apr 2008"Excellent"
Apr 2008"A really easy website to navigate with good product descriptions and clear photos of products."
Apr 2008"nice web site - easy to use"
Apr 2008"Clear and very user friendly. Thanks! pain free shopping"
Mar 2008"My eldest son (6) grew up with a Handy Sitt which was great until it would no longer stay on due to his weight. He has been wriggling and slouching at the table ever since. His brother (3) has grown up with a Tripp Trapp chair and has good posture (when he sits down!). We've finally decided to get his big brother his own!"
Mar 2008"I had a backpain for 20 years. I saw the doctors regarding my back pain but they said that I have to be happy as I still can walk, meaning that my pain was not so bad..For me it was nightmare though as I could not sleep, could not st longer that 30 mins, could not walk all day, as I was in bizarre pain afterwards. I bought the massager and every single day I was massaging my back. I gave hope to get rid of my pain... Bought MBT after seeing an ad that MBT are good for the cellulite reduction, just wanted to look pretty. But I actually forgot about my cellulite when my pain disappeared after just two days! From now I just going to continue buying only MBT!"
Mar 2008"I have recently purchased a stokke sleepi, I recieved top class service better than any other company I have dealt with in a long time. The delivery was very fast, the next day! After sales service excellent as we required a new wheel for the sleepi, again this was no problem with excellent communication and immediated dispatch of spare wheel. Excellent service will recommened company to anyone and would certainly buy again from the company."
Mar 2008"Fantastic interactive website with plenty of information, images and options. "
Mar 2008"Great website. Very easy to use and informative. Especially like being able to see the changes in the order visually when customising the Tripp Trapp. Also very impressed with the online questionnaire."
Mar 2008"I liked the policy (no table attached the chair, so that the baby can join us, to be treated as a member of the family!). Also it's important to make sure the customers understand how to use it, and you do care about it. Also good design too! "
Mar 2008"Great website, love the simple functionality and the trip trap design function. much easier to use and understand than other websites selling stokke trip trap chairs."
Mar 2008"This is a great site, easy to get about in and well thought out. I loved being able to see the Tripp Trapp design as I wanted it... excellent, thank you!"
Mar 2008"Excellent user friendly site - made my order very easy and I loved being able to design the tripp trap before I bought it!"
Mar 2008"Excellent service, Stokke goods delivered next day, everyones happy! Including the baby! Thank you. "
Feb 2008"A fantastic easy to navigate site. I really enjoyed using it."
Feb 2008"Your website is fantastic! Well done! "
Feb 2008"Easy to navigate and to order. Also feel that there is interaction by telephone if preferred/necessary."
Feb 2008"Thank you very much for your prompt and efficient service, and for double-checking our order with us. We'd have no hesitation to recommend your company in the future."
Feb 2008"I placed an order with you and received my shoes within 3 days. They are great and the service I received from your store was most impressive. I will recommend you to all my friends."
Feb 2008"One of the best website's I have visited in a long while. Easy navigation and good information about products and T & C's."
Feb 2008"great"
Feb 2008"Fantastic service. This is rare in UK. Keep up the good work."
Feb 2008"Thank you for a speedy delivery of my goods. Very good communication and service! I would like to say how much I am loving the new Trapp Tripp chair and all the accessories, which come with it. It is truly a MUST have for every household. There is absolutely no comparison to any other chair on the market. It is stylish, very well made, good quality materials, small, beautiful and comfy for a baby/child. My son loves sitting at the table. It is the best purchase I have made so far for my baby. HandySitt is a lovely product too and I am sure we will get a lot of use out of it. Now I will not need anything else for my son in terms of highchairs or seats. Bye bye plastic monstrosities forever. Thank you very much. "
Feb 2008"I really liked the Tripp Trapp 'maker' - being able to see what all the colours and accessories would look like together."
Feb 2008"Very easy to use."
Feb 2008"Great site, very user friendly. Love the twist idea!"
Feb 2008"Love the option to see what the different colour options look like on the chair. Easy and clear website- find the comments very reassuring. Free and swift delivery a big bonus!"
Feb 2008"I just wanted to thank you for a fantastic product and a fantastic service. I seem to spend half my life dealing with poor companies with departments that do not communicate, deliveries that are late, and products that are incomplete or even faulty. It is so refreshing to find a company where the website works, the item arrives within 24 hours and where you feel safe with your transaction. I will certainly recommend your company to my friends and family. "
Feb 2008"Very easy to use, thank you."
Jan 2008"I couldn't believe it when the BackFriend I ordered from you on Friday afternoon (25th January) arrived early this morning (28th). What excellent service! And what a comfortable morning I've spent!"
Jan 2008"Really liked how you could 'build' the Tripp Trapp on-screen to see what it would look like with the various options - very handy. Easy-to-navigate website and also clean and easy to read. "
Jan 2008"Very easy to use and particularly like the build your own chair."
Jan 2008"What a fabulous website. All the information I could possibly want, is available and easily accessible. Thank you!"
Jan 2008"I'm a first time customer. Very easy ordering process, thank you."
Jan 2008"Very nice site, good usability and easy to navigate. (I've been a professional web developer for over 10 years and it seems good web and usability design is rare so it's nice to see)."
Jan 2008"I think this website is very informative and I really liked the emphasis on after-sales service which I have not received elsewhere. I also like the personal feel to the website, everything is explained in-depth but very clearly."
Jan 2008"Impressed with the site and company philosophy so far - very much hoping delivery is as efficient and hassle-free as the order has been! Thank you!"
Jan 2008"Very good website. Not cluttered with too much information. No pop ups / annoying adverts. Easy to use. Quite elegant and easy to use."
Jan 2008"Hi, I am just writing to thank you so much for your wonderfully efficient service. We received our Stokke cot package yesterday and are delighted with it - it is a great product, very high quality, and possibly even better than we expected. We are excited for the day our impending new arrival gets to test it out! It arrived so quickly and we are very grateful to your company for sourcing a courier to get it to us in Northern Ireland at a good price. So many companies just won't deliver here, or charge extortionate delivery charges, so we are so pleased that we were eventually able to get the product we wanted, plus all the lovely accessories, without having to resort to coming over on the boat to get it! "
Jan 2008"Really good website. Very quick and informative and very easy to find the information you need. This our 3rd Tripp Trapp chair. You are also the cheapest and delivery is included. Fantastic. Thank you."
Jan 2008"I found the site one of the easiest sites I have ever navigated. I also appreciated filling in the tripp trapp chair guidelines test. Reassuring to know that the chair is effective for sitting in and helping folks use it to its best potential. Nice work!"
Jan 2008"Great website and really good design and easy to navigate - especially like the way you can design your own Tripp Trapp. I like the nice simple white layout too. It's very clear and kind on the eyes. Well done!"
Jan 2008"Excellent site - easy to navigate to buy something quickly but also fun to play with designing your own chair if you wanted to."
Jan 2008"Just to say that this is the first time I've seen your web site, upon searching for Tripp Trapp. I am very pleasantly surprised that the products are all high quality and innovative and I will definitely return. A very user friendly site, modern, vibrant and gives enough information to get exactly what you need without having to telephone anyone. Very impressed!!!"
Jan 2008"Finding Back in Action's site was a great find. They were really good at sticking to their price promise and I'd recommend them to anyone. Fantastic service and v. speedy delivery. Tip for the Tripp Trapp: if you're putting the highchair together along with the baby set, cushion and harness I'd highly recommend reading all 4 sets of instructions before putting it together. I ended up building and rebuilding the chair to accommodate all the extras."
Jan 2008"Excellent Website"
Jan 2008"Your website has been really good and useful, we used it for the purchase of a tripp trapp chair for our 6 month old son. I especially liked being able to create our own style, this was very helpful. "
Jan 2008"Your website was very informative and helpful, and very easy to navigate. I was able to select and order a Tripp Trapp high chair with confidence. Thank you very much."
Jan 2008"I thought the test for pre-purchase of the tripp trapp chair was great - really socially responsible."
Jan 2008"Good website"
Jan 2008"My husband and I are so impressed with your company. I spoke with Ron (an employee of David's) yesterday and could not have received better service. I must say it's so refreshing to have straight answers and kind, prompt service. You're running a perfect business. We received our Stokke crib and other stokke products within the 24 hours even during this Christmas/New Year's week! You've saved us because the baby is coming earlier than expected. We couldn't have found a better price or a quicker turn-around time. You are the best! "
Dec 2007"I bought back friend nearly two years ago, this product really helped me with my lower back problem specially while I am driving, I am really happy with the product as I am going to order another one for my home use."
Dec 2007"Thanks for such amazing service - if only every shopping experience was as straightforward as this one. Ordered Tripp Trapp online at 11am, delivered next day at 1pm, baby sat at table enjoying dinner with us at 5pm! Brilliant! "
Dec 2007"Easy to use, clear and efficient! (Hope order delivery time is as good!)"
Dec 2007"Very clear, helpful and easy to navigate."
Dec 2007"Lovely, bright clear site that was easy to use."
Dec 2007"Absolutely fantastic - so easy - particularly liked the way you could view different Tripp Trap chair combinations."
Dec 2007"Great - really easy to use. Will visit again and recommend you to friends."
Dec 2007"I would like to thank you for all your help and the efficient service you provided. My MBT's arrived the following day and they are terrific."
Dec 2007"Brilliant Service! Next Day delivery on the Tripp Trapp, the Back in Action instructions were simple to follow and made more sense than the Stokke ones. Our little one seems to love his chair and has taken to solids with great enthusiasm."
Dec 2007"Your website is great, very clear and easy to use. As a proud Granny I'm very happy to order what looks like a great high chair for my Grand-daughter."
Dec 2007"Very good website overall, particularly the build your stokke tripp trapp function."
Dec 2007"Great customer service after nightmare experience with another website. (Had waited over 6 weeks with still no delivery). Back in Action were able to deliver next working day and also gave advice about how to set up the chair. Best of all they lowered the price I was originally going to pay. Thanks for your quick and friendly service!"
Dec 2007"Website very good and user friendly. Loved the function of designing your own tripp trapp combinations - not seen anything like that before."
Dec 2007"The website is very informative and easy to navigate"
Dec 2007"Extremely user-friendly website & obviously very dedicated team to supply the information needed without over exaggeration or too much hype. Also I'm sure the after sales care is as good as the pre sales, unlike a significant number of websites selling baby stuff. Many thanks."
Dec 2007"I think the website is very user friendly and really helps you choose the right combination that best suits you and is very easy to use too."
Dec 2007"Great easy site - minimal hassle, thanks."
Nov 2007"Really easy to navigate and the only site I have found that gives advice on which tripp trap accessories are right for different ages. Thank you. Looking forward to 24 hour delivery."
Nov 2007"I just wanted to say a huge thank you. A friend recommended your website to me and i'm really glad she did! My Tripp Trapp high chair arrived within a couple of days and i'm thrilled. The chair is a great extension to our dining table. Just what my six month old needs, so thanks a million."
Nov 2007"I found your website very easy to use and would definitely recommend it to others."
Nov 2007"This is the second chair ordered. The first chair is now in Bangkok, Thailand!"
Nov 2007"Very pleased with our Tripp Trapp which arrived safe and sound, thank you for a wonderful service. I'll definitely being using this site again."
Nov 2007"I've just returned from a week in the Netherlands and found the chair and monitor arm in my office this morning. I put the chair together in about 5 minutes and I'm very pleased with it. It's been a pleasure dealing with you and Back in Action."
Nov 2007"Thought that your website and the information contained on it are excellent."
Nov 2007"Just wanted to say thank you for dealing with my order so quickly - I ordered a Varier Variable Balans stool at midday yesterday and it arrived in Scotland within 24 hours. Other sites were quoting 4-6 weeks delivery with a charge. Great price and great service - I will recommend your company!"
Nov 2007"Can I just say you have provided me with the best customer service I have received in a long time. Easy website to build the Tripp Trapp for my daughter and delivery the next day. I am very impressed and will recommend you to friends. Thank you."
Nov 2007"I thought yours was the most user friendly site i've seen in a long while and certainly easier to look at than the other two competitors ***********.co.uk and ********.co.uk. Fantastic service as i have just received a phone call from you whilst typing this!!! Excellent service, well done."
Nov 2007"The best highchair in existence!"
Nov 2007"Wish you had a shop in Cardiff - absolutely sure it would really well. Don't let the Welsh miss out!"
Nov 2007"I think the website is great. Really easy to use and I'm very impressed that you can design your own Tripp Trapp online. Hope you can match the price that I've found on another site. Not a great price difference and your site has convinced me that I would be better off buying from you."
Nov 2007"I think you have a lovely site. It's easy to use and very clear. Now I hope my order arrives as smoothly!"
Nov 2007"Easy and Quick site to use, beats looking round a shop anyday!! Thank you for a brilliant site."
Nov 2007"Excellent product - excellent service - highly delighted customer. I make a point of recommending you and your products to anybody either with a "bad back" or in the caring professions."
Nov 2007"GREAT site - best one I found for the Tripp Trapp product. Particularly liked the interactive build your own Tripp Trapp, and the questionnaire at the end was very convenient for me to do in my own time. No improvements necessary from my point of view :-)"
Oct 2007"Really easy site to navigate and full of useful tips on using the chairs successfully."
Oct 2007"We purchased a tripp trapp chair via your website and were delighted that it arrived less than 24 hours from ordering. This is the quickest and smoothest purchase in a long time. Many thanks"
Oct 2007"We’re very impressed with your service. Our Tripp Trapp chair arrived in less than 24 hours. The price promise also lived up to its word. Well done!"
Oct 2007"Excellent. Simple, quick and user friendly. "
Oct 2007"Many thanks to your Bristol store for great advice, service, reliability and a stunning bed!"
Oct 2007"I found your site very easy to use and being able to design my own chair and actually see what it looks like put together rather than just selecting various options independently was a great help. "
Oct 2007"Received the Tripp Trapp I ordered. Just a note to say thank you for the fast despatch and pleasant manner of the chap from whom I ordered the product from over the telephone. "
Oct 2007"It's very good and user-friendly. The reason I bought from you is because of the facility where you can design your tripp trapp - very useful to see what it will look like!"
Oct 2007"I have used a Thatsit Kneeling Chair with Backrest for about 8 years, having returned to it (and you) after an uncomfortable and painful period with an alternative suggestion from another Company. Having left the Company, there was a scrum going on as to who was going to get my chair! I will not miss the Company but I will miss my old and faithful chair. I also know my chair will remain one of the most popular pieces of office furniture."
Oct 2007"Hello, I have two Stokke Sitti chairs for my daughters and will buy a 3rd for the 3rd child shortly - am very pleased to see that it is now available in the UK. I noted that you write that it is only for children aged 2 and up. You can buy a baby "harness"; my girls have been using their Sitti since they could sit - and it is actually much more supportive for the little ones than TripTrap!"
Oct 2007"Thank you so much for the speedy delivery of our Tripp Trapp chair. We ordered it after 6pm on a Friday and it arrived first thing on a Tuesday. This was way beyond out expectations. Will definitely recommend you. "
Oct 2007"Just wanted to let you know how satisfied I have been with Back in Action. I ordered a Tripp Trapp chair, and it was delivered the very next day. I was really amazed the order was delivered so fast and would definitely recommend and use you again. "
Oct 2007"This is a great site - very easy to use, quick and full of information. A great find, now looking forward to the arrival of our Tripp Trapp!"
Oct 2007"Really helpful and informative site. Very competitive prices with the added confidence that you are buying from a reputable company."
Oct 2007"I found your website very user friendly and would not hesitate in either using it again, or recommending to a friend. Thank you."
Oct 2007"I think it is truly excellent - the tripp trapp design option is great. Can't really think of much you could improve to be honest!"
Sep 2007"I just wanted to say thank you so much for the fantastic service I received! I was desperately seeking some stokke cot sheets and they are so difficult to get hold of. I ordered my sheets from you at about 3pm and they arrived just after 8am the next morning. You just can't ask for more than that and staff at the London store when I phoned were really helpful. I will certainly be back again."
Sep 2007"Hi, I ordered the Stokke Tripp Trapp Highchair for my Daughter and it arrived this morning. I've already assembled it and Victoria has tried it out. We definitely made the right decision in purchasing the Tripp Trapp Chair as Victoria looks so comfortable in it. Also, it looks absolutely gorgeous in our Kitchen. If you're looking for a comfortable, adaptable, practical highchair for your child and you don't want to compromised on style, the Tripp Trapp is an abosulute must have. "
Sep 2007"Great website - really fast and easy. Makes a nice change from others."
Sep 2007"Thanks for the speedy delivery of the Tripp Trapp I ordered which I received within 24 hours. I am really pleased with the product and service and would recommend your site to others."
Sep 2007"Excellent website - only wish I'd found it sooner. Superb range of tripp trapp goods."
Sep 2007"The tripp trapp designer tool is very useful and I received a call back within 5 minutes of placing my order promising to undercut your nearest competitor by £5. Very impressive, thanks!"
Sep 2007"Very informative, fast, easy to navigate and simple to use."
Sep 2007"Very quick and easy thank you. I did not buy from a competitor because theirs was more difficult and tried to sell me things I did not want."
Sep 2007"Website fine - easy to use, simple to order. Very prompt delivery was much appreciated. Sissel Sitfit Plus - excellent."
Sep 2007"Easy to use website and with free delivery it couldn’t be easier to shop."
Sep 2007"Great website!"
Sep 2007"Really impressed with your website - easy to move around and the important information and options are clear. Just what you want when shopping online. "
Sep 2007"Excellent site, I particularly liked being able to design the tripp trapp prior to purchase. The information available was fantastic and reassured me I was buying the right high chair for my child. The website was easy to use, well laid out and user friendly."
Sep 2007"The Tripp Trapp selector was excellent to use. It really helped make the decision as to which colour scheme to choose."
Aug 2007"Very well set up site, great to be able to see what the different colour variations look like and the website works fast, which is better than some alternative suppliers. Good to receive plenty of information and guidance on how to use the chair."
Aug 2007"Extremely good website overall. Loved the way I could view different customisation ideas!"
Aug 2007"Excellent."
Aug 2007"Fantastic website, tripp trapp creator very helpful, easy to use and navigate."
Aug 2007"This is a wonderful website - very easy to navigate, and I feel confident in the safety of my child thanks to your online guide to setting up the Tripp Trapp chair! Hope it gets delivered very soon so we can start enjoying mealtimes together.. Thanks loads."
Aug 2007"I think your website is incredibly easy to use and have already bought a tripp trapp from yourselves last year, now another one for our 6 month daughter as they are so good. Of course expecting another baby next February so will of course be ordering yet another one next year again! The best website for selling Stokke highchairs, no need to improve"
Aug 2007"Great website - really easy to use, clear and fun. Have just ordered a high chair plus all baby bits and a Handysitt and bag."
Aug 2007"Brilliant website really easy to use even for someone totally useless on the computer like myself!"
Aug 2007"This website was easy to use and gave all the information I needed. "
Aug 2007"I found the site very user friendly and easy to negotiate."
Aug 2007"Excellent website. Extremely easy and useful for customers. Well Done. "
Aug 2007"I think that you have constructed an excellent website."
Aug 2007"An informative and easy navigable site. Too many are busy with moving graphics and time consuming to use. Yours is a pleasure. I enjoyed 'building' my baby's chair and also your questionnaire. It is good to find a supplier that supports their products so seriously. I also like the fact that you don't add delivery charges on top. Thank you. Looking forward to using the product."
Aug 2007"Very clear selection choices and good idea to have on-line safety checklist before purchase."
Aug 2007"Excellent. Thank you"
Aug 2007"Very clear and easy to use. With the details for paying I love it when I can put in post code and address comes up as we all dread filling these details out all the time. Great!"
Aug 2007"We where wanting to buy a tripp trapp highchair for our 5month old son as we have been impressed with reports about them. Having visited your site you have impressed us even more, what a wonderfully user friendly site! Thank you for making the decision to part with our money so easy!"
Aug 2007"I think this is one of the best websites I’ve ever used, for the following reasons. Clear, clean and concise, professional, very easy to use, and the reason I bought my product from this site. Nice one!"
Aug 2007"Very impressed with website, it was good to be able to design and view the tripp trapp highchair before buying it. Also it was great to read previous customers comments."
Jul 2007"Your service has been second to none. Prices, website, correspondence, delivery, assistance...everything absolutely excellent. Thank you!"
Jul 2007"I think your site is fantastic. I love the "create a bespoke Tripp Trapp" feature. The simplicity in style (lots of white, with accents of strong colour) is particularly appealing and the language used in the body copy is fresh and modern. I also like the option to pay online or via a telephone call, made by yourselves. Good work - sorry to ramble only before having my little boy I worked in marketing. "
Jul 2007"The staff at Back in Action are wonderful, helpful, polite and cheery (that’s when they haven’t lost their voice) slight problem with the Xplory namely the seat dropping and the front wheel falling off but the back up from Back in Action is great."
Jul 2007"I have been really happy on this site! I especially was impressed with the quick reply to my online query. Thank you very much."
Jul 2007"Love your web site, very easy to use with clear instructions."
Jul 2007"One of the best websites i have ever used. Very easy to use and with great information."
Jul 2007"Just to say that i found your website the most comfortable to deal with when looking for a tripp trapp, so opted to buy with you. Thank you and i'm very excited about receiving the chair for my second child as she is trying to oust her big brother out of his!"
Jul 2007"Fantastic! Ordered and delivered with 24hrs; so glad I came back to order from you again."
Jul 2007"Thank you very much for our lovely Tripp Trapp chair! Our little boy loves it. I ordered it two evenings ago and it came this morning, so I am over the moon with the service and prompt delivery. I will recommend you to all my mummy-mates...."
Jul 2007"I think your website is excellent. Very clear. Good use of shape and colour. Well done."
Jul 2007"Your website is nicely arranged, has nice personal touches in the text and generally is very appealing. Well done."
Jul 2007"Good website, as I was able to easily build the trip trap that I wanted. So many websites make you work hard to find what you want. Yours does not!"
Jul 2007"Very user friendly and good explications"
Jul 2007"I bought your posture pack for my son. He is 7, left handed and struggles with writing. The school doctor recommended it. He used to hate writing and sat at a funny angle. All the children in his class are jealous that he has one all to himself. He also says he is the only one who doesn't get a sore bottom sitting for long periods. I would recommend it to anyone. His writing has improved greatly as he is positioning all his work and sitting in a proper position."
Jul 2007"A well thought out and presented website."
Jul 2007"Excellent website. I often buy online and will not use companies who have 'bad' websites. It took less than 5 minutes to place my order, very easy to follow instructions and lots of information about the product. Looking forward to receiving the high chair (have been since he was born!). Baby crying so got to go but could go on forever!"
Jul 2007"I would like to thank you for a great purchase experience. The Xplory arrived safe and sound yesterday. From initial contact (where your responses were rapid) to the very intuitive online ordering system and follow up on the telephone, all stages were excellent. It was also a nice surprise to receive the maxi cosi car seat adapter that I thought was out of stock. I would have no hesitation in recommending you to others in the future. Thank you."
Jul 2007"I love the fact that you have the ability to see all the options available for the tripp trapp chair. I was the "thing" that made me decide to buy the chair from your company."
Jul 2007"Very easy to use."
Jul 2007"I really liked how you could build the Tripp Trapp chair to see what it would look like and the website was very easy to use."
Jun 2007"Best web site ordering I have ever used - quick and comprehensive. If only all on-line ordering were as simple."
Jun 2007"Very easy to use site - sorry cannot think of any 'improvements' off hand - but was so impressed by ease-of-use (and competitive pricing) that we decided to 'reward excellence' and purchase from you."
Jun 2007"Really easy to use. I placed my second order for a Tripp Trapp high chair. It took no more than a couple of minutes. Perfect! Thank you"
Jun 2007"Site very clear, easy to navigate and use - great thanks"
Jun 2007"Great site - easy to navigate and I loved the questions asked about the Tripp Trapp after I bought it. It really shows you care about people using the chair properly. Really excited about getting it. "
Jun 2007"An easy to navigate and easy to read site. "
Jun 2007"Would highly recommend Back in Action if you are looking for a Tripp Trap. Excellent prompt service from their staff over the phone. Very friendly and helpful. Wonderful product! Thank you very much."
Jun 2007"I just want to tell you how impressed I am at the speed of your delivery - I ordered on Wednesday and my parcel was delivered on Thursday. You can't do better than that!"
Jun 2007"Great website. Fast and very easy to use. "
May 2007"Easy to understand and very user friendly, I have wanted to get a TT for awhile now and I have found this service great. Thank you. "
May 2007"I think your website is brilliant. It's easy to navigate and is full of useful information to make deciding on your purchase very straight forward. I also think the prices for the Stokke Trip trap are very competitive. I wish I'd found your website a few months ago. "
May 2007"Just a quick note to say thank you for some excellent customer service. Our initial Stokke has a screw missing, so we phoned up and told your London office. The chap at the other end said he'd phone round and stick one in the post - and it came the next day!! Thank you very much!"
May 2007"Good, easy to use and has helpful parts - like letting you see the colours of the trip trap all together with the baby stuff. "
May 2007"Excellent website, easy to use and I like that I can see that products are in stock. This is my second Tripp Trapp chair from you for my new baby and my son is now 5 and loves his chair. Many thanks."
May 2007"Super - very easy to use. A pleasure. "
May 2007"Just a quick note to thank you for the great service and to compliment your staff and processes. I ordered a Stokke chair on Tuesday afternoon, received email confirmation of the order within 30 minutes and received the chair and accessories by Noon on Wednesday. Fantastic!!"
May 2007"Very easy to use and liked the ability to see the various tripp trapp colours. Ordered from this website rather than others because of this. "
May 2007"Great Website - ordered what I wanted in minutes."
May 2007"After having a session on a Mobiliser at your Bristol office I had the best nights sleep for months & months. I have rented one for a month, if only after one session it gave results like that, myself and my partner are really looking forward to the forthcoming benefits. After this morning's session I'm already feeling rejuvenated."
May 2007"I just wanted to say a really big thank you for your great service. I couldn't believe it when my order arrived so quickly - within 4 days - particularly when other firms make all sorts of excuses for slow NI deliveries. Congratulations on an excellent service. It's for my daughter who is expecting her first baby in May and I was worried that I had left it too late! I will certainly use your firm again."
May 2007"Just wanted to say thank you for the fantastic service. I ordered a posture pack yesterday and it arrived today. Wonderful service."
May 2007"Absolutely brilliant, couldn't believe how quickly my order arrived. It's very reassuring to buy from a well informed and knowledgeable source, I tried to buy the high chair from a large baby store and the staff couldn't tell me a thing about it. It's rare to find such attentive customer service when buying from the internet. Thank You."
May 2007"Great website. Very easy to use. Love the tripp trapp creator."
Apr 2007"I loved the Tripp Trapp creator, it really helped me to make up my mind on the colour scheme. "
Apr 2007"Very nice web site, informative and intuitive to use - well done. "
Apr 2007"Great website - the best on the web for the highchairs "
Apr 2007"Thank you so much for such efficient service, I will recommend you to everyone at my chiropractic college, studying will be much less unpleasant in my fantastically comfortable new chair!"
Apr 2007"Web site design is great. Looks good. Content informative. Trip Trap designer really great. Keen pricing. Payment / delivery options. "
Apr 2007"Your website is great - easy to use and very well written. I translate stuff into Plain English for a living and have found your site very clear. Cheers. "
Apr 2007"Excellent web site, good info and tips, I will recommend you to all my baby friends who are also looking to make the same purchases I have. "
Apr 2007"Excellent "
Apr 2007"Useful site - easy to navigate "
Apr 2007"Easy to navigate. Questionnaire - good idea "
Apr 2007"Excellent site, easy and intuitive. "
Apr 2007"What a great store. I am from Australia, I would have love to order the Stokke Sitti, but unfortunately your online store do not have international delivery. May be it's something that you could consider in the very NEAR future? "
Apr 2007"We've ordered a few Stokke items from your site in the past year and have always been really happy with the service - thanks"
Apr 2007"Excellent web site, good info and tips. I will recommend you to all my baby friends who are also looking to make the same purchases I have."
Apr 2007"Thank you so much for such efficient service, I will recommend you to everyone at my chiropractic college, studying will be much less unpleasant in my fantastically comfortable new chair!"
Apr 2007"This is our second order in just a week. We decided to order another tripp trapp for our second child. The first arrived very promptly - thank you. It is a very good product and your website is very clear and easy to use. Thanks"
Apr 2007"Great range of products, especially Stokke. We already have a chair for our son and our now purchasing one for our daughter. We also have two of the cots. We will now be saving up for some adult Stokke stuff. Love the rocking chair but a bit out of our price range!"
Mar 2007"A very comprehensive, interactive, and easy to use site. "
Mar 2007"I am really pleased with my new tripp trapp and baby set and seat covers. I would like to know how I can purchase a table to go with the seat, we seem to use the chair more in the kitchen and have no table there!! Please let me know. A very pleased customer! "
Mar 2007"Thank you - the kneeling chair is a brilliant device particularly since I sit at a screen for several hours a day. The chair combined with a bit of yoga has completely removed my chronic back problem so thank you very much."
Mar 2007"The chair has arrived and it's fantastic. George clambers up and sits very beautifully at the table and we no longer have fiddly faddly cushions and slipping-off at supper time. So thanks!"
Mar 2007"Thank you so much for the as promised 24 hr delivery of the Sleepi cot. Your excellent levels of service continue to impress! I have just HAD to have 'visiting granny' duplicates of the original Sleepi and Trip Trap I bought for my granddaughter from you. The ongoing pleasure of their good design and aesthetics proved irresistible! I've found the basic trip trap is excellent seating for a hyperactive 11 yr old that I tutor. Somehow being able to anchor her feet has made a huge difference to her concentration levels. I love using the chair myself, and hope to visit your London shop in April to try out the Actulum chair. Granny's turn for a treat! Thank you again and wishing you well."
Mar 2007"We would like to thank you very much indeed for your fantastic very friendly, helpful & fast service. Our Tripp Trapp chair & all the bits & the HandySitt arrived at 8.20 am on Friday & everything is perfect. We had had a nightmare with another company at the beginning of the week with the promise of a fast delivery which did not happen so we cancelled that order & came to you. Thank you very much & if we need anything else for our grandson we shall be in touch again."
Mar 2007"Just to say thank you for the fantastic service. The chair arrived within 24hrs and my daughter thinks it is great. Many thanks and well done."
Mar 2007"I spend each evening sitting at my computer on my Backfriend which is invaluable. Before I bought one I was told once I had it I would wonder how I managed before. Quite right. I can sit on it for hours without back ache."
Mar 2007"Just to say thank you for the posture pack I received and what excellent service - it arrived here in Derbys at 9:30am the following morning! I will certainly recommend Back in Action and am very keen to promote your products in the schools I visit as a children's physiotherapist."
Mar 2007"Thank you very much for sending my Tripp Trapp to me. We bought it after several recommendations and it has been one of the best purchases we have made for our daughter."
Feb 2007"Breathtaking - I ordered a Stokke Variable yesterday about midday and it was delivered before 9.00 this morning. From Amersham to north Essex is not the equivalent of a moonshot, I know, but it is still a remarkable performance. Thanks."
Feb 2007"All arrived safely. Thank you so much. If only other companies were as helpful! Thanks again."
Feb 2007"I have been meaning to get in touch to say how pleased I am with my RH chair. It has made using the computer and studying my Spanish so much more comfortable. It was so easy to set up as well having been shown how in your shop. Now when I sit down I can feel myself automatically going into the correct position, feet flat down and spine S-shaped! Many thanks for your advice and service."
Feb 2007"Many Thanks For Your Fantastic Quick Service. Your Product Range Is Brilliant. I Will Recommend You To My Friends And Family. "
Jan 2007"Thank you for you extremely prompt service and efficient price match scheme! The chair was delivered today less than 24hours after ordering."
Jan 2007"Thank you very much for your very fast delivery. We received our harness at 8am this morning. Fantastic for me as my little girl can now eat in safety, not so good for her as she can no longer stand up in her chair and squeal with delight at how clever she is. Once again, thank you for the excellent service."
Jan 2007"WOW what an excellent service you provide, the customer service is excellent, with the advice, friendliness and time that they give you. Delivery within 2 days was exceptional. A big thank you to Emma."
Jan 2007"Thank you for your amazingly prompt delivery. Also your user friendly web site, and excellent help from staff at your Marlow store, couldn't wish for better, will recommend your company to friends."
Jan 2007"Wow! What fantastic service. I ordered a tripp trapp chair from you yesterday and it arrived today. Great price, great website and super fast delivery. Thank you very much!"
Dec 2006"Just a note to congratulate you on your fantastic delivery service. I placed my order on-line yesterday afternoon at 3pm and the chair arrived before 11am today - that's what I call service! The chair is perfect for my needs and looks good too. Many thanks."
Dec 2006"I just wanted to let you know that I have just received my Stokke high chair. I read the customer feed-back section on your site, so my expectations were high, but I am so pleased to say that you matched them completely. I only ordered on Monday night and now my daughter will have her first supper in her new chair, less than 48 hours later. Superb service! I will be recommending your site to everyone I know. Many thanks for your prompt delivery and the great effort that you have put into making your site so user-friendly."
Nov 2006"I just wanted to say thank you. I ordered a Stokke Variable Kneeling Chair on Tuesday and it arrived the next day. You also price matched and knocked an extra ú5 off the price. Excellent service, well done."
Oct 2006"Hi, I would just like to express my total satisfaction with the service I have received. I found your sales assistant to be highly efficient and helpful in my enquiries and the goods arrived the following day. I was very impressed with the price beating promise and will certainly be recommending your services. Sometimes we are quick to complain about the lack of service we receive as a customer and I am pleased to say this has not been the case here. I have been so impressed I just wanted you to know about it!! Thanks very much."
Oct 2006"Just wanted to say how fantastic your service has been. Our Tripp Trapp and kneeling chairs arrived last Tuesday and both have been real hits! Thank you for such speedy and efficient service and such excellent products!"
Oct 2006"Absolutely fantastic service. I ordered 2 tripp trapps. Not only did you match the lower price I found, you also deducted an additional ú5. I got the items the following day. You guys are amazing. I will definitely recommend you to my numerous playgroups. I will be back for more items."
Sep 2006"Amazing Customer Service. Can we just comment on what a pleasure it was using your company. The customer service from start to finish was fantastic. We ordered our goods on Tuesday lunchtime and received them on the Friday. The delivery company were very helpful and professional whilst delivering the goods. We won't hesitate to recommend you to both friends and family. Keep up the good work."
Sep 2006"I just wanted to say thank you and well done for your excellent service. I ordered a kneeling chair on Monday this week and was very pleasantly surprised to see it arrive within a day. Also, the chair itself is excellent - just what I was after."
Sep 2006"Our Trip Trap chair was delivered this morning 48 hours after placing an online order. The additional instructions supplied are excellent & I am delighted with the level of service received. If only all businesses could match your standards!"
Aug 2006"Wow! I designed and then ordered my new Tripp Trapp highchair on Tuesday, you phoned me for payment Wednesday and it was delivered Thursday! Excellent service, quick and efficient. My baby boy is not quite 5 months old yet but had expected to have to wait ages for delivery! Well done, will be recommending you to everyone."
Aug 2006"Absolutely fantastic service. I ordered my tripp trapp chair yesterday and was amazed that it arrived this morning!! Wonderful and easy site to buy from and great customer service. Will recommend you in future. Many thanks"
Aug 2006"I bought a couple of Hag H05 chairs, one for work, one for home and thought I'd let you know how happy I am with them. When I trialed the first one in early January I had been unable to sit in any chair and it was a great relief to find one that seemed ok. I have now been using it for 6 months and it has proved to be a good choice - thanks for your company's good advice in helping me choose it."
Jul 2006"I bought a pair of the MBT shoes from Back in Action yesterday and just wanted to send you my sincere appreciation for all your advice. The chair I have is similar to the one on which I sat to try the shoes on (but no arms!!) but has slightly wider rollers and a fully upholstered back. I travelled to France on the train a few years ago and returned with severe circulation problems and was advised to rest my feet on a cushion so of course I have been using the chair incorrectly for ages. No wonder my back kept going into spasm. I have implemented your instructions and am much, much more comfortable. It was so kind of you to take the trouble to show me how to sit properly. "
Jun 2006"Can I just say a big thank you to you all for the wonderful service you provide. I was completely impressed with the simplicity of the ordering process and when I called to check my order, the woman who helped me was fantastic. Then to cap it all, you provide all the information needed for tracking the order with your delivery company. Certainly the best service I have encountered in a very long time. Well done for restoring my faith in shopping! Many thanks for all the hard work and I will definitely recommend your site to my friends."
Jun 2006"I ordered a Tripp Trapp from you last week on the internet from your fantastic website and I would just like to say the service I have received throughout has been amazing. From an immediate answer to my question, to numerous informative emails confirming my order, tracking delivery everything, it's been just brilliant. What a fantastic company you are, you certainly know how to look after your customers. Thank you very much, I will thoroughly recommend you to anyone that will listen."
Jun 2006"Thank you for the most amazing, efficient and spectacular experience of ordering and delivery. The chairs arrived the very next morning."
Jun 2006"Just a quick note to say thank you for the delivery. My husband and I were incredibly impressed by the speed in which this order was dealt with and the quality of the product is perfect."
May 2006"Having received my Back Friend two hours ago, I write to re-iterate the positive comments I posted in your on-line questionnaire. I am extremely impressed with the service provided by Back in Action; the speed of processing the delivery and best of all the receipt of my order the day after I placed it on the web! Many thanks."
May 2006"I ordered a Handysitt booster seat from your company yesterday and i would just like to say how impressed I was when it arrived before lunch today, that is a great service, I will be recommending you to all!"
Apr 2006"WOW, fantastic company. Price promise and super quick delivery of a beautiful chair! Thank you for making it so easy. "
Mar 2006"Bought the Xplory Pushchair.... a fantastic invention all round! Perfect in every way - comfortable, a variety of positions for different needs, sturdy, great going up kerbs and so manoeuvrable in small spaces......great for my back too!"
Mar 2006"Just a quick note to say thank you for sending me along to see an osteopath. (I came along on Feb 17th to try the Mobiliser... you said my sacroiliac joint alignment was out). I actually need a hip replacement. (Severe advanced osteoarthritis of the hip and avascular necrosis... so one hopes the op might be soon). Not wonderful news but goodness knows how much longer the hip might have gone unspotted / untreated whilst everyone was focussed on 'my back problem'. Bizarre that you suggested an osteopath rather than a physiotherapist... but thank you so much!"
Feb 2006"I would like you to know that I have just spoken to Abi at your London store and she was extremely helpful and very informative. I am now more than likely to make my mattress purchase from yourselves as a result."
Jan 2006"I called to talk about the Perfect Chair and ask about stock and ordering, after a hopeless experience with a competitor. I spoke to a really nice representative who could not have been more helpful. I would like to state that at the initial enquiry/ordering stage, this has been one of the most pleasant shopping experiences I have undertaken over the 'phone."
Jan 2006"Thank you all ever so much for such a fantastic service!"
Jan 2006"Hi, I would just like to express my total satisfaction with the service I have received. I found your sales assistant to be highly efficient and helpful in my enquiries and the goods arrived the following day. I was very impressed with the price beating promise and will certainly be recommending your services. Sometimes we are quick to complain about the lack of service we receive as a customer and I am pleased to say this has not been the case here. I have been so impressed I just wanted you to know about it!! Thanks very much."
Jan 2006"I would like to thank you for your prompt and efficient service. The Tripp Trapp arrived yesterday, well within your promised delivery period, and is ideal. Many thanks."
Dec 2005"I placed an order on Tuesday for a posture pack which arrived yesterday, I would like to thank you for the prompt and efficient service I received. Many Thanks."
Nov 2005"Thank you! Prompt efficient service once again!"
Oct 2005"I have just placed an order. I just wanted to record my appreciation of the quality of client service of your company - I will certainly be shopping with you again. I have been impressed with the clarity and 'user-friendliness' of the website, the fact that you responded to my email enquiry and finally by the person I have just spoken with in Marlow."
Sep 2005"The Ergolife Stols arrived this morning. Thank you ever so much for such speedy delivery. We will use you again and tell people where we got such nice, portable seats so easily. I grew up using the same type over 30 years ago camping in New England. My recent Google trawl looking for them landed me on your site. It's good to see a great design still going strong. Thanks again."
Aug 2005"Thank you to all your staff for giving us so much of your time yesterday when we visited your Amersham shop. It's a really impressive place! I will certainly be sending my patients down to see for themselves."
Jul 2005"Your website is very user friendly, with clear instructions - much easier than most I've used. Thanks."
Jun 2005"Your site is brilliant!"
Jun 2005"Thank you for helping my wife pick a chair that has eased her pain at work. The service was excellent and the chair is too!"
May 2005"I recently bought an Xplory pushchair. It's fantastic! My son is disabled with limited movement. Having this pushchair has changed both our lives because he is now comfortable when we go out and he gets to see life from a different angle instead of being on his back 24 hours a day. It has made me confident enough to take him out alone, something that I have never done and he is a year old."
May 2005"The chair arrived the next day and my son, aged 7, is already using it. 'This is very comfortable, I like it!' he said as he sat through a whole meal without wriggling or wandering away from the table. Its a miracle. We may have to get one for his little brother too. With many thanks."
Apr 2005"My first time here - excellent payment pages - clear, concise and transparent as to the process. Wish others were like you. Also very good descriptions and pictures of the products. Well done."
Mar 2005"Good website! Easy and clear to navigate. Useful content. Payment procedure clear, and liked inclusion of option to pay other than electronically for the web-scared."
Mar 2005"Received my Tripp Trapp chairs today and just wanted to thank you for such great service. It's not often these days that I receive such good service. Well done. Thank you very very much."
Feb 2005