Customer Comments

What our customers say about us!

We love to get feedback from our customers. We often hear great things about the products we sell and the service our staff offer. If you have something to say about our company, we'd love to hear from you. Here are some of the things people have said.

Recommended by: Our Customers

I have been thoroughly impressed by the service I have received on the three occasions that I have spoken to staff on the phone. The After Sales team were very friendly and helpful with my order which was processed promptly and delivered quickly. Staff in Amersham were also extremely helpful when I phoned up with an enquiry about an item. The member of staff went out of her way to locate the item I needed. Fantastic service! Many thanks.

11/06/2016

Excellent service, easy to use website and easy ordering process. Very quick dispatch.

18/03/2015

Fast delivery, keeping me informed on my order. Product ordered was best price in the market.

18/03/2015

I've bought two Tripp Trapps now in last 4 months, website easy to use, good communication re. delivery and delivery very prompt.

18/03/2015

An excellent product, easy to assemble. Good communication and service too. Would definitely use again.

16/03/2015

With fair prices on top brands , products in stock ( unlike big name stockists) and super fast free delivery they are just perfect.

15/03/2015

Buying a high chair with Back in Action was a very positive experience. The site was easy to use, it was reassuring to have people to speak to when there were questions and the delivery was so fast. Would definitely use again.

15/03/2015

Having had increasing episodes of back trouble, I have been finding travelling difficult. I had been told about Back Friend but hesitated to buy it. Thank goodness I finally did. Swiftly delivered, very robust and soooo comfortable - at home, in the car, anywhere. Excellent.

14/03/2015

Very pleased with this service as i had ordered a pair of chisiwa mbt boots which had been discontinued..but tim who works at backin action managed to get a pair for me at their Marlow branch.I received them a couple of days later..good prompt service.I would recommend backinaction to everyone .

13/03/2015

Despite ordering after the 12pm next-day cut-off, my order was promptly confirmed (within 20 minutes) and dispatched that afternoon. It arrived the next day within the courier-defined hour long delivery slot (very helpful for busy parents like us). Product was in perfect condition, well packaged. Excellent service. Thank you.

13/03/2015

Easy to order - very fast delivery to my work address - great product. Thanks!

12/03/2015

Quick and easy

11/03/2015

Great. Service. Great. Product. Who. Could. Ask for more AAA plus

09/03/2015

Purchased a Stokke highchair from Back In Action & was delighted with the product & the service provided. Great range of products, good website which was easy to use, e-mail updates on the status of my order & really fast delivery. Wouldn't hesitate to use this company again.

08/03/2015

Excellent service. Very quick delivery and well packaged. Highly recommend.

08/03/2015

I got just what I wanted - and I got it speedily and for a good price. I'm very satisfied and expect to buy from Back in Action again in the future.

08/03/2015

I was very impressed - not only was the delivery and information prompt and well designed but when I made a mistake the shop called me to correct it, even though it meant I paid less and they could have easily ignored it. All communications were friendly and very helpful.

06/03/2015

Excellent Website, Competitive prices and Excellent delivery and Brilliant Backfriend 10 out of 10!

04/03/2015

Ordered a Stokke Tripp Trapp and some small parts to it. Very good Price and it was already delivered by the next day! Quick, good Price and easy

04/03/2015

Great customer service, prompt and willing to assist on every front.

03/03/2015

Rarely did I have such good service. I ordered my Stokke chair on a Monday at 11am and was using it by the same time the next day. Back in action also was the clear winner with regards to pricing.

03/03/2015

Easy order and fast deliver! My Xplory arrived on time and under great condition!

02/03/2015

The Backfriend is a good product, and has improved the comfort of my car seat.

28/02/2015

Easy to use website, everything explained very well, order received very quickly.

27/02/2015

I ordered the Stoke Tripp Trapp chair for my grandson on Thursday lunchtime , and it was delivered to my door not 24 hours later . Brilliant service , highly recommended.

26/02/2015

Back in Action were very helpful when I needed spare parts for my Stokke Xplory. Not only have they helped me with the order, they have also recommended a very efficient service company to repair the pram. Back in Action also gave me a very competitive price on spare parts and I will definitely be using them more.

26/02/2015

competitive prices and great service as usual.

26/02/2015

I've been very impressed with the customer service. I had to return an item which was entirely my fault and everything went extremely well. I have been so impressed by the customer service, especially by "Tim". Thanks again, I will and have already recommended Back in Action.

25/02/2015

My order arrived quickly and reliably and the item was competitively priced, so I am happy.

24/02/2015

ordered my product and delivered within 24 hours very helpful and quick item is also very useful and helping

24/02/2015

Extremely fast delivery service, easy to use website - would use again and recommend to others

23/02/2015

really impressed with the speed, efficiency and amount of additional information provided. would recommend without hesitation.

23/02/2015

I love Back in Action. They have a really good range, knowledgeable staff and competitive prices.

22/02/2015

Good price on package deal. Arrived quickly. Slight damage to base of chair - minimal,does not affect function.

20/02/2015

Very quick delivery, excellent products and very competitive prices. Would highly recommend.

16/02/2015

I only ordered on Tuesday it was here the next day. In my estimation better than top John lewis.

11/02/2015

Great service and very quick posting.

11/02/2015

I recently bought a bouncer and high chair for my baby from Back in Action. The price was the best I could find online for the model I was looking for, and the service was great. Really easy to order and my items arrived within a couple of days, via a good courier company who turned up exactly when they said they would. Couldn't fault the experience.

10/02/2015

Excellent turnaround service at a very competitive price. Our grand daughter is loving her new sleeping space, she is the third grandchild to use this Stokke cot and whilst we didn't purchase the cot from you, it's still looks beautiful and it's nice to know we are still able to get extras for it.

08/02/2015

Easy ordering process, cheapest prices I could find and super fast delivery for free!

07/02/2015

Fabulous service and super speedy delivery. Communication first class****

05/02/2015

I can not fault the service provided by back in action. I recieved my stokke xplory the next day as promised. When i have called and spoken with staff they have been professional, helpful and concise on information they have provided . I would highly recommend this company and know they provide goods that are value for money.

05/02/2015

The prices are very reasonable and they offer a price match. They were extremely helpful and fast in getting back to my enquiries. The delivery was very fast as well. I would highly recommend Back in Action.

04/02/2015

Fantastic price and very quick delivery Thank you

04/02/2015

I ordered my [goods] and it came so promptly and I was updated with the progress of the delivery. I can highly recommend this company.[s]

04/02/2015

Back in Action has an amazon delivery speed, so very very quick, other companies could learn a lot from them. Unfortunately the cot bumper was not suitable, but that was not a problem, once again an extremely efficient return and refund by Back in Action. Would highly highly recommend this company and would have no hesitation to use again and again. Thank you.

04/02/2015

This is my third backfriend and without them I would be lost. Nothing has helped me as much as the backfriend with the various back problems I have. Wherever I go my backfriend goes with me and having the sturdy carrying case will assist me as I can put it on my shoulder. Delivery was exceptionally quick, the next day, and the order contained all I'd asked for.

03/02/2015

Very speedy delivery. I like that you can opt to receive a text that tells you an estimated time slot for your delivery and my time slots have always been correct.

01/02/2015

Brilliant service came quick and was reasonably priced

01/02/2015

Very happy Customer. Service was friendly and salesperson was very knowledgeable. I even had to call up post-purchase to ask about something and again, salesperson was very helpful. Would definitely recommend this company!

30/01/2015

Bought a Stokke Cushion and harness for our baby's Tripp Trapp high chair from Back in Action - they had the best price and delivered a faultless product promptly. Very pleased with their service.

30/01/2015

Excellent service. I was undecided so phoned the Bristol shop and has personal advice . Clarified all questions and advised on purchase. Many thanks. My chair arrived within two day. I am so pleased and relieved to know that sitting at my computer to do my work is not going to mean I repeatedly cause harm to my lower back .

28/01/2015

This company sold me the product I wanted, simple to order and at the best price online. Delivered the next day, perfect. Would recommend to anyone.

27/01/2015

I was very impressed with the efficient way my order was dealt with.

27/01/2015

I used back in action a few years ago when I had my first baby and remembered that the customer service was good, delivery was prompt and we'll packaged. As a result I decided to use them again when my second child arrived. I was not disappointed - service and delivery were great. They were also competitively priced (the stokke products). I would recommend this company as customer service seems to be a priority to them.

25/01/2015

Competitive price and speedy delivery.

25/01/2015

It is the first time that I have used this company and I was a little dubious about buying my MBTs on line. I needn't have worried. I phoned the Amersham shop and the gentleman I spoke to explained how to order them re-assuring me that all would be fine. The shoes arrived in record time, only 48 hours after placing my order, and they fit perfectly and are just what I was looking for. I am delighted and will certainly buy from them again. Thank you.

22/01/2015

EARLY DAYS, BUT SEEMS TO CONVERT EVERY CHAIR INTO ONE WITH THE SUPPORTED SITTING POSITION THAT I NEED. SO FAR, SO GOOD.EXCELLENT SERVICE.

22/01/2015

Brilliant service! Ordered an in stock item at 11-30am and it arrived the very next morning. Very impressed. Thank you.

22/01/2015

Very impressed with the swift delivery of my Sitness ball-chair. It arrived even before the email instructing me how to track delivery.

21/01/2015

I ordered the Stokke Tripp Trapp baby set from Back in Action. I placed the order late on the Tuesday night, delivery was scheduled for the Thursday but I rearranged for the Friday which was no problem with the delivery company. I had a few issues with the delivery driver not being able to find my house, but Back in Action even called to make sure I had received it okay. Brilliantly packaged, very fast delivery and great service, I can't fault them!

20/01/2015

Order arrived one day after I placed it. Couldn't ask for a better service.

19/01/2015

I have used Back in Action for all my Stokke extras, both for our Xplory and Sleepi. They have a fantastic range and delivery is always super quick. Won't be long before I'm ordering again I'm sure.

19/01/2015

I knew what brand of mouse I wanted and was able to find it easily and quickly on the website, which was one of several listed by a price comparison search that I did. Not only was the Back In Action product the exact brand I was looking for, but it was also the lowest price (even after postage was included). I ordered around the middle of the day, and the item arrived before midday the next day! I was very impressed with the extremely speedy deliver. If I need any other ergonomic solutions I will definitely check Back In Action!

19/01/2015

I would not hesitate to recommend. Communication was fantastic throughout the process. From ordering to delivery was two days. I ordered some stokke items; they were an excellent price and then coupled with fast delivery made my purchase excellent value

18/01/2015

This is my first time ordering from you guys and this will not be my last time. I love everything i purchased and it came within 48 hours. I truly appreciate the fantastic customer service i recieved.

18/01/2015

I have purchased from Back in Action before and yet again, customer service was swift, efficient and friendly. Good range of products, superb customer service and support, including clear notification of when your purchase will arrive with you. Keep up the fantastic job, guys!

16/01/2015

This is the first time I have dealt with this company and I would have no qualms about dealing with them again. Very prompt delivery.

16/01/2015

I have bought two products so far. Both arrived on time. Great prices as well. Highly recommended. Emmanuel

15/01/2015

We now have 3 of these chairs for our 5, 3 & 1 year olds and they have been great for teaching them to site well at the table. Theyre a hood height, great for posture, look good and will grow with them. Delivery was next day and product is easy to assemble. Great.

14/01/2015

Stokke pram at fantastic price, delivered promptly and excellent communication! Thoroughly recommended!

14/01/2015

Amazing service. I ordered the stokke crusie buggy with carry cot. Delivered the following day. Brilliant phone service. Highly recommended.

14/01/2015

I ordered the stokke bumper in beige to match my existing stokke products (canopy and fitted sheet) - it was delivered in under 24 hours! Great service, perfect product and much cheaper than anywhere else.

14/01/2015

Fast and well delivered.

13/01/2015

The transaction was completed as hoped. Delivery was quick and the price was the best.

13/01/2015

I was really plased with the service from Back in Action. Ordering from the website was simple and products were displayed well. I received an email confirming my order had been received. I received my order within 2 days which I was extremely pleased with! I ordered a flex desk which I have ordered from other providers and they have taken 6 weeks to arrive, this isn't ideal when you have an employee complaining of aches and pains. Will use again future!

13/01/2015

I have been using this company for some years. They always offer excellent service.

11/01/2015

Ordered online and called up to change the order the next day. Excellent service from the staff. Fantastic product. Delivery was very quick.

11/01/2015

Service from Back in action was very good. Although, the item I ordered was not quite in stock they offered to upgrade to the next material without additional cost and the chair arrived promptly thereafter. The kneeling chair itself is so for , after a couple days use, not quite as good as I was expecting. Still more pressure on the knees that I expected there to be.

10/01/2015

After deciding on the Stokke Tripp Trapp as our high chair, my husband and I researched several sites and back in action by far has the best prices and the packaged bundles make ordering so much easier. The chair, harness and table mat arrived within two business days or ordering and as wonderful as we imagined. Our son is just over 7 months and is very secure in the seat/harness and loves sitting at the table. The assembly took less than 30 minutes and feels very sturdy. Would highly recommend!

08/01/2015

Great service - really happy

08/01/2015

I ordered a Stokke Tripp Trapp highchair and accessories at 1pm and all had arrived by 4pm the next day. I was sent confirming emails with accurate (rather than speculative) tracking information. The price was discounted (this product usually sells at full price in shops) and delivery was free. In summary, all you could ask for from online shopping.

07/01/2015

the back in action service couldn't be faulted and I got the product I order when they said I would and in the condition i would expect.

05/01/2015

Great Company who i have used before, so went back to purchase another Tripp Trapp Chair. Delivery was fast and even arrived next day. Quality products, quality website!

30/12/2014

Ordered chair on Sunday for my back. Delivered Tuesday. Appreciated being able to track the order. Greatly appreciated the responsiveness of Back in Action .... most impressed

28/12/2014

We purchased our Mirror Foam matress from Back in Action Amersham branch few months ago. It was delivered in no time and ever since we absolutely love it. The quality of our sleep is fantastic, the matress is super comfortable. Thank you for helping us making this choice based on our preferences. Special thank you to Shannon who was super helpful, patient and very knowledgeable. Marta

27/12/2014

Back in action kit helped me a lot as I stay behind the wheel for 8 hours a day. Very useful product. Would recommend it to any one suffering from his back.

27/12/2014

I bought what looks like a bizarre chair for my office as my old chair used to be very poor for my posture (though it cost a fortune). The chair I bought from these guys is a god send! Been recommending it to everyone. Thanks guys.,

26/12/2014

Very good customer service and prompt delivery, will definitely be recommending back in action to friends and family

25/12/2014

Having experienced a lot of online retailers of baby equipment in my daughters 3 months of life, I can honestly say this was the most straight forward transaction to date. We ordered the Stoke Tripp Trapp - the website was easy to use and clear, payment was easy (with an over the phone option offered for those wary of online transactions) and delivery was next day and in the 1 hr times lot notified by text. I was impressed throughout!

24/12/2014

I ordered a Stokke Tripp Trapp chair and the delivery was very quick. I think they are fairly priced as well.

22/12/2014

This is our second order of Stokke products for Back in action, and again ordered on line with no problem, fantastic communication via email confirming and updating us until the point of dispatch, Then finally the bit we all dread..... having to wait in all day for delivery, but NOT on this occasion we checked the tracking details sent to us and it gave us a time slot when it would be delivered and it was spot on!!!! couldn't ask for any more! How ever we did get more, a nice surprise was the delivery driver actually helped in with the large boxes! Cant remember the last time something like that was offered from any one else. A big thanks to all that sorted our order in such a speedy time scale Im sure they wont disappoint when we use them again in the future.

21/12/2014

I did a repeat order of a Stokke Tripp Trap, needed a second chair for my youngest child. My previous experience (2 years ago) made me look on backinaction again and they turned out to have very competitive pricing and reliable and quick delivery. Their communication about the order and dispatch was good and again they proved to have a high service level. Well done, keep it up!

21/12/2014

Very quick & easy process, received in plenty of time for Christmas and felt like we got a good deal - thank you.

21/12/2014

I've bought our first Tripp Trapp from Back in Action 2 years ago and we absolutely love it. As we needed a 2nd one, it was only natural to go back to 'Back in Action', as they appear to have the best prices for these chairs and their service is great! I only wish I'd remembered to order some extenders as we need a set to go with the baby set we bought the 1st time. I guess I'll be going back soon...

21/12/2014

A fantastic service with a quick order process and delivery (within a day). Really impressed with Back in Action and would use them again for Stokke purchases

18/12/2014

I bought a Stocke Tripp Trapp highchair and accessories bundle for my grandson. After some research I found the Back in Action 'bundle' deal was much better value that buying the items separately elsewhere. The goods arrived by courier within three days of placing my internet order, which considering that this was during the run-up to Christmas was pretty good service! Back in Action kept me informed by email of my order's progress and provided tracking information for the goods. All round excellent value & service. I would definitely recommend Back in Action and would not hesitate to buy from them again.

18/12/2014

Best price online. Easy to order and swift invoicing with details of delivery. Item arrived on time and as described. I would recommend and use again for any future purchases.

18/12/2014

I was helped to choose a chair by a knowledgeable and friendly assistant. I felt she genuinely cared that I find the most comfortable chair for me. The process was also efficient and speedy - I ordered the chair in store on a Friday, it was delivered the following Tuesday. Also the store put the chair together for me prior to delivery. Even your delivery guys were lovely. All in all a very good experience.

16/12/2014

I am very pleased with my purchase, both the product and the service received! Very fast delivery, the Stokke chair arrived the day after ordering! At a competitive price too!

16/12/2014

Very quick delivery, cheap deal and my little boy loves the free table top cover that came with the high chair. Thank you :)

16/12/2014

I had very helpful, friendly service when I called one of your shops and then I ordered online. The product was excellent (Human Tool) and arrived the next day. Thank you

16/12/2014

Extremely prompt delivery and very helpful service. Products were also of very high quality. Thank you!

16/12/2014

Great service, fast delivery and helpful customer services.

16/12/2014

Definitely recommend, no issues whatsoever. Goods arrived on time and in excellent condition!

15/12/2014

Absolutely brilliant. Nothing to fault. Cheapest price online. Speedy handling of order. Arrived in perfect condition after two days. Wish all online shopping was like this!

15/12/2014

What a fantastic product. I have had a bad back driving in the car for the last six months. My Back Friend has made my job enjoyable again. Thank you Back Friend.

11/12/2014

Ordered one day, delivered in 2 days, service could not be better

11/12/2014

I've bought from them 3 times now, as my son's grown into different Stokke items, and each time delivery was within two days, the items were exactly as described, they have an excellent selection of colours, and their website is easy and fast to use.

11/12/2014

I've used this company a few times for major purchases (cot, desk chair) and the service is amazing. Ordered 4pm yesterday, chair arrived 10am today. Pricing is competitive. Highly recommended.

10/12/2014

Very easy to order and fantastic delivery service even at a busy time of year.

09/12/2014

A very prompt and efficient service by Back in Action, with lots of email updates on progress. The chair (our second for grandchildren) is a first rate, quality product.

08/12/2014

The product arrived quickly It is easy to use and seems a simple effective way to stand up straight.

06/12/2014

I've visited Back In Action's London store on and off nearly 10 years or more. My main dealings have been with Abbey who is ever patient, immensely knowledgeable about the stock and not at all "pushy" as regards selling products. BIA products are not (for me at least) impulse purchases so this is really appreciated. I've bought MBT footwear and "The Mobiliser" from BIA; I'm really impressed with both. In fact I've now purchased 2 Mobilisers. I have recommended BIA to friends and colleagues who I know have also been happy customers as well. Customer service - whether by email response or the diary system - has been faultless. Shipping has been 1st class too with products being delivered the next day and within a specified 1 hour time slot. I've no hesitation in continuing to recommend Back In Action for those seeking practical, proven help with back pain.

05/12/2014

I wanted to purchase [MBT] sandals for delivery to Spain. Tim made this possible by suggesting a friend could order & pay for them for delivery to her address & bring them to me in Spain. It was all made so simple & delivery was made to the U.K address the following day. Would not hesitate to recommend & use the company again Back in Action London

05/12/2014

items rec'd quickly and all in good condition

03/12/2014

Ordered Sunday night, came Tuesday morning, well packaged, complete product, wish I'd read the instructions they emailed rather than the instructions the box!!

02/12/2014

We have been using back in action for a number of years and the prices have always been the best, with next day delivery. All the staff are amazing but Tim in particular of New Cavendish Street, has always helped us out in times of need and is the best and most knowledgeable.

02/12/2014

Prompt delivery, good comms and item in perfect condition. Many thanks

01/12/2014

The online site and ordering process was good. The delivery as promised and the product did indeed put a smile on our faces!

01/12/2014

The items I purchased were competively priced. They arrived very promptly (delivered by courier with an approximate time of day given) and well packaged.

28/11/2014

We were after a Stokke High Chair for our second child and I found exactly what I was after (chair + table tray + glider feet) on the Back In Action website. Having a Stokke for our 1st child, we knew we wanted the same again as it enables them to sit at the table with you. Back In Action had a special offer on the high chair + table tray which caught my eye when searching on Google at an extremely competitive price ! Their service was excellent - dispatched within 24 hours and delivered in less than 2 days. Would definitely recommend based on this experience.

26/11/2014

Buying from Back in Action couldn't have been easier. I was attracted by the price of the item I had chosen, selected Back in Action as the supplier over other online retailers as they have a shop near me, but things couldn't have gone more smoothly!

25/11/2014

My company used theoretical mouse when I developed RSI. After breaking my current mouse via an unfortunate accident looked for a efficient replacement solutionwhich I found here. Service,price and timely delivery all plus points.

25/11/2014

I had my item within 24 hours of ordering it; you can't ask much more than that.

24/11/2014

Fast and efficient with competitive pricing

20/11/2014

My order was dealt with efficiently and i recieved the goods within a few days. Will use this company again

20/11/2014

Fast friendly service and a lot cheaper than Amazon

17/11/2014

Brilliant, just what I wanted and no fuss

17/11/2014

I purchased some shoes for my disabled mum (which she loves). Ordering was easy and delivery was very fast. I loved the emails regarding shoe care tips and progress reports on my order.

11/11/2014

I have purchased several items from Back in Action, mainly related to Stokke gear. The reason I continue to use them is down to their slick online purchasing process, their very professional and effective customer service, and their competitive pricing. To elaborate a little on the customer service front, I had a problem with one item I purchased that related to a manufacturer issue, but Back in Action took it upon themselves to help me get the problem resolved extremely quickly. That sort of service is invaluable.

10/11/2014

Everything arrived quickly and easily . Wouldn't hesitate to order from them again

07/11/2014

Got a great package deal for the Stokke Tripp trapp highchair and it got delivered the very next day. Amazing service! :)

06/11/2014

Next day delivery in a one hour time slot - perfect.

05/11/2014

The Back in Action site was easy to use and the service was excellent throughout. Well done.

05/11/2014

Bought a Stokke Tripp Trapp from them. They had a mix and match selection of all the different components and colours at the best package discount I've found. And in stock and available for next day delivery. I don't see how they could improve or how anyone else could compete. Excellent website as well.

29/10/2014

I ordered the Stokke Handysitt from Back in Action. Very professional and friendly to deal with over the telephone and they said my item would be dispatched that day for delivery the following day - excellent! I would buy from them again.

29/10/2014

I placed an order, then called the team to see if I could pick up one of the items from the store and the rest of the order arrived the next day. They were flexible, efficient and stock great kit for babies.

28/10/2014

I bought a pair of Bosi MBTs from Back in Action. They look smart and are very comfortable. Delivery was very quick and I would certainly be happy to deal with the company again.

23/10/2014

Really quick delivery. Straigt forward service

21/10/2014

I purchased two Tripp Trapp chairs for my grandchildren from this company and they were delivered the next day. It was very helpful to be emailed a time slot which they arrived within. I cannot comment on the chairs as I don't think they have been assembled yet, but the service was excellent and I would not hesitate to use this company again, and would be happy to recommend them

21/10/2014

Really impressed with my Backfriend. After a week of having to sit down at a conference I was in agony so ordered my Backfriend for the next time. It already really helps working at my computer and driving. Very portable and incredibly strong so carrying it around from work to home is no problem . Was impressed with the ease of ordering and the speedy delivery. Was a little unimpressed with the plain cardboard box it arrived in (I used to be a courier so know how things get bashed around) but it was undamaged so maybe they trust its robustness! Waiting for the next bout of pain to try the Mobi which sounds amazing. Seems a genuinely caring company to me.

19/10/2014

I ordered a Backfriend from Back in Action. Excellent service, ordered on the Sunday and received on Tuesday. As I live in the Highlands, this is very good. Also pleased with the Backfriend.

19/10/2014

Good price on stokke Tripp trapp. Fast delivery service. Ordered on Sunday and delivered on Tuesday and also gave you an idea of time of delivery.

19/10/2014

great price and excellent service. I was a bit suspicious at first, thinking all these reviews were fake, but they are definitely a true reflection of what we have experienced. thank you.

15/10/2014

excellent service , good product and prompt delivery

13/10/2014

The Back Friend has been excellent. I ordered it because my new car has a seat with a 'bucket' which has played havoc with my back. BackinAction supplied it from an online purchase very quickly and with no bother at all. I have bought things in the past from their showroom, and been very happy with the advice and service - hence I was happy to buy this product when I saw that they stocked it. The Back Friend has certainly helped my back. I bring it into the house too now and use it on my sofa and even dining chair! The only thing I would say negatively is this: I am long in the body, so it raises me up significantly in the car. I have had to get used to having my head quite close to the ceiling! I had to adjust the car set too so that I could see past the visor. Nevertheless - if you are under 6 foot 1 and not long in the body - you will be fine, as I am now.

12/10/2014

Great service, top quality product at about the right price

10/10/2014

The price was as cheap as I could find on the internet although to be fair there were others were the same. Delivery was next working day and communication was very good. I knew exactly when it was coming so could arrange 2 deliveries on the same day. I got what I wanted, quickly and cheaply. That's it, that's all you want.

10/10/2014

I purchased a human tool chair aid on the internet after seeing it on Alan Titchmarsh Show. Delivery was quick and hassle free. Unfortunately this product was not for me after trying it for the 7 day free trial. I spoke to the firm and had a hassle free refund. When returning the item to a shop I tried another seat aid that was recommended for back pain. I am considering purchasing this because, after thought, I believe it would help when sitting at my computer. I can purchase with confidence in the company knowing I will be refunded if not suitable when tested at home.

09/10/2014

This is my fourth cushion purchase but first on line. The service was great, very efficient, my order arrived quickly and I'm enjoying using it!

06/10/2014

Very good experience; the best price online, exactly the package of product and accessories (Stokke TrippTrapp with baby set and cushion) that I wanted, delivered fast and with good service.

06/10/2014

I bought a Stokke Tripp Trapp from Back in Action and received it the next working day. It was the best price I managed to find and delivered so quickly. I would really recommend them and will certainly check their website in the future.

06/10/2014

This is the third tripp trapp chair I have bought from this company. Delivery always quick and best prices around...

05/10/2014

I bought two Backfriends for my wife and I. Love them! Great for the car, especially if you have leather seats that swing you around. I'm also using mine in my (expensive) office chair. Big improvement. Thanks all round.

05/10/2014

Ordered my stokke Tripp trapp package which was the cheapest around! You'd think they'd overcharge on delivery but nope was free!! And best thing was I ordered on Friday and it arrived on Monday! Really pleased with the service and the value of this website

03/10/2014

An excellent company to deal with. They were very helpful, efficient and friendly . I would not hesitate to reccomend them to a friend. I had a query re my order and was delighted with the speedy way in which I was dealt with. Would definitely use this company again

01/10/2014

Back friend.. Excellent service, excellent product

01/10/2014

Couldn't fault the service or product. It's our first baby and we've been doing all our shopping online. We brought the Stokke mini sleepi and didn't really expect it to be delivered in the time frame stated on the site, The next day i received a text message saying our item was on its way. The delivery company then texted the hour slot it would be delivered in and hay presto, the cot arrived on schedule! Couldn't believe how fast the service was, what with all the other online deliveries taking so much longer and providing very little information. Thank you back in Action, you've restored my faith in online shopping

30/09/2014

Buying the Stokke Tripp Trapp high chair, it was very reassuring to use a company so specialised in good quality seating. The website was easy to navigate, and the delivery was very quick. We are very happy with the product and the service.

30/09/2014

Great service, perfect chair.

29/09/2014

I recently ordered a Stokke tripp trapp highchair from Back in Action. It arrived the next day as promised, in good condition. Good service from Back in Action, I'd recommend to others.

28/09/2014

We are extremely pleased with our purchase. The order process was very easy and it was nice to see a how to use guide before the order was placed. Delivery was very quick and the product was really easy to put together with simple instructions. We would highly recommend this company and will use this company again.

28/09/2014

Back in Action were helpful, courteous and pleasant. Everything they said would happen, happened. I was told an email would be sent notifying me a one hour time slot for the following day delivery - it did. The items arrived 10 minutes into the time slot! Eat your heart out Parcel-force!! I'd back Back in Action every time. Thank you for such excellent service. Would I recommend? Definitely.

26/09/2014

Product appears to be of very good quality and not overpriced. Moreover, it was dispatched exceedingly quickly and arrived in perfect condition. :-)

25/09/2014

The Tripp Trapp chair was for my grandson, and he loves it, coming with the insert for younger babies at only 18 weeks he is very comfortable and it is wonderful the way the chair adapts as he gets older. All round good design.

24/09/2014

They phoned me and took my order which I preferred the lady was so polite and helpful.I would recommend this company highly.

24/09/2014

Get one, used mine as well as a backrest, also as a seat, ideal all round product, a good price, a good service, and a very good company to deal with, I'd definitely use them again.

23/09/2014

We have ordered a high chair and harness for it on separate orders and both have been delivered on time.

23/09/2014

Absolutely fantastic service. Placed my order very easily and then the chair came the next day

23/09/2014

Great service and price for the product we purchased - a Stokke Tripp Trapp. A genuinely great company to deal with.

22/09/2014

Cheapest online price for the Stokke Care changing station that we ordered-very happy! Even better however was the delivery-ordered the product on a sunday evening and it was delivered on the tuesday, great courier service-they were able to give me an hour delivery window on the day and I was kept up to date with text messages, very impressed and will certainly use Back in Action again Thanks!

21/09/2014

Made our first purchase one evening last week and bought a replacement mattress for our Stokke cot. Received a confirmation email as per usual, day later received an email the next day saying our order was on its way. Second day our purchase was delivered by the courier. A fast and efficient service, would not hesitate to use again.

21/09/2014

I knew what I was looking for and had ordered the same product from this site before. It was easy to order. PayPal would have made my happiness complete but the item was dispatched and delivered promptly so what more can a person ask?

18/09/2014

Simple transaction, understanding re: delivery dates. Fully recommend.

18/09/2014

I ordered a Backfriend for long car journeys in an attempt to overcome searing cramp. I was a bit doubtful but this product is fantastic. Your whole seating position is changed and it doesn't interfere with driving at all. Used it on a return journey from London to Scotland without any back pain. This company is very competitively priced, the delivery was extremely prompt and efficient. I would highly recommend this & would buy from them again.

18/09/2014

The site was easy to navigate and delivery was really quick. The site was great at giving information and guiding the purchase, and the video demo was helpfull to confirm this would the the right thing for us. The tripp trapp chair has already helped our son. We got it as he is five but struggles to sit at a table and the occupational therapist recommended a footstool to give feedback as if from the floor. This chair seemed the best option as it will grow with him, and the change has been instant. He can now sit with us for family meals again and best of all, he loves it!

16/09/2014

The order was delivered in 2 days it was straightforward and the product was as we were imagining. Very satisfied customers!

15/09/2014

Delivered quickly. Product exacts as described.

11/09/2014

I ordered the Tripp trapp package online (cheapest price I could find) with free next day delivery. When the confirmation email came through moments later, it stated estimated delivery time 1 week. I called the store and they immediately located my order and confirmed it would be sent out the following day, that the email was stating regular delivery times. I received a text stating the delivery time (1 hour slot) on the day of delivery and it was promptly delivered in that time. I can not fault the product, the customer service or the delivery company. Highly recommend using Back In Action!!

10/09/2014

The order was fulfilled immediately and I am delighted with the quality of the products. There was a problem with Interlink Express that resulted in a delayed delivery with a damaged package and some missing instructions as a result. Back in Action sorted the problem immediately and made a new set of instructions available as soon as was possible the next day. Customer service was genuinely good and offered with obvious concern that there had been a problem, which is rare these days.

09/09/2014

I would definitely recommend Back In Action. I stumbled upon the website when I was looking for Stokke stockists and I'm so glad I did. Excellent value for money with great service.

07/09/2014

I was delighted with the whole experience of buying the wonderful Stokke high chair for my wonderful first grandson. Good price and straightforward ordering process with prompt delivery.

07/09/2014

Fiona at Back in action Bristol branch is absolutely amazing... She co ordinated the re-order & delivery of my items in less than 24 hours is exceptionally personable & focused on providing great customer service! Would recommend this store to everyone... Back in action keep up the amazing service!!

06/09/2014

I recently purchased a Stokke Tripp Trapp package from Back In Action. The fact that there was a selection of packages to choose from was great, plus they were excellently priced too. Great service and goods arrived well packaged next day. Thank you, keep up the great job!! :0)

04/09/2014

I'd definitely order from them again

01/09/2014

We have ordered the full Stokke Sleepi bed from mini version to toddler size along with all bed linens, and most recently the Stokke Tripp Trapp chair and everything was well and timely delivered and most importantly our baby loved the bed from day 1. Quality is great, although the brand is pricey, it is worth the investment if you want to get long term furnitures. Worth to note that prices are competitive especially for the Tripp Trapp chair. I just regret the grey color for the chair which will be made available by the manufacturer later this Autumn 2014. We would highly recommend Back In Action for the quality and speedy delivery.

28/08/2014

Ordered a product that was unfortunately unsuitable. Delivery was fast, returns policy is good and customer service was great. Online messaging is very helpful and would recommend the company highly.

28/08/2014

I cannot fault the service at all: helpful advice, easy to order, very fast delivery, excellent product. We are absolutely thrilled with our Stokke Tripp Trapp chair and have already recommended your website to our friends.

27/08/2014

We ordered late one afternoon (via their Internet site) for delivery the next working day. Unfortunately there was a problem with the details entered - the team very quickly contacted us, when we rang them back they quickly resolved the issue and our delivery arrived as we wanted. The instructions also sent (without us having to ask first) were very clear and helped us use the product really quickly.

27/08/2014

Did a very good job. The chair I received was damaged (from Stokke). They made sure I got a new one with very little inconvenience to me.

27/08/2014

great products and great service - a brilliant combination

25/08/2014

I decided to order a replacement cot matress after reading a review on Back In Action website. I placed the order on Monday night and I was in shock when the door bell rang with my delivery on Wednesday morning!!! And what I ordered was perfect!!! Will certainly use Back In Action again!!!!! A very happy customer

25/08/2014

Service was excellent with next day delivery which I was not anticipating as the phone call to the store described some arcane process as I wanted the good delivered to my pace of work rather than home. I was told that this would take much longer. However the package arrived the next day!

21/08/2014

I am very grateful for the kind and considerate service from Abbey at Back in Action. She could not have been more helpful in expediting delivery of the Varier Gravity and Move stool which I purchased this week. I am delighted with both products and am anticipating an improvement in the comfort for my back which has undergone surgery twice in two years. Thank you!

21/08/2014

I was interested in a Tripp-Trapp chair for my 2 year old granddaughter. I requested a call-back which happened within minutes. Based on that and customer reviews, I ordered there and then. The chair arrived the next day and is excellent! The video on the site is well worth watching too. I can't think of any way the service I had could have been better.

20/08/2014

Great selection, great price and the item arrived very promptly

18/08/2014

I would recommend it to everyone :) very happy with service provided

16/08/2014

Perfect, quick postage and quick easy payment.

14/08/2014

My husband and I were not sure about what we were seeing, i.e prices and the delivery promises. But they kept to their word and would recommend them to all my friends!

14/08/2014