We've made our online ordering simple and our online returns policy equally simple. You can place your order now with complete peace of mind.
After delivery of "from stock" online orders, you have 14 days to inspect your choice. During the 14 days, you can request a swap, or notify us of a return by many easy methods.
NB: Please do not assemble goods if you plan to return them. We cannot accept returns of pre-assembled items.
At Back In Action, we strive to make online shopping simple and stress-free, and our returns process is just as easy. Rest assured; for any in-stock item ordered online you have 14 days after delivery to inspect your purchase. If you're not completely satisfied, you can exchange or return the item. Just follow these simple steps.
At Back In Action, we strive to make online shopping simple and stress-free, and our returns process is just as easy. Rest assured; for any in-stock item ordered online you have 14 days after delivery to inspect your purchase.
If you're not completely satisfied, you may be able to exchange or return the item. Just follow these simple steps & and check the “important information” section below.
How to Return or Exchange:
Important Information:
NB: All items can be viewed and tested in our welcoming stores where you can also get free posture advice and see and feel the fabric options for yourself. Call us any time Tuesday - Saturday on 0207 935 9120.
Please Note:
Once assembled, many products cannot be disassembled and resold as new. Therefore, assembling an item may void your return eligibility. If you think you may want to return an item, contact us prior to assembly.
We hold in stock more than 1.5m worth of items to ensure super-fast delivery on all our most popular items. In addition to these items, many of our products (including recliners, dining chairs, and office furniture) can be made to your specifications. Special orders include those items where wood, fabric, colour, finish, and size can be specified and where there is no indication that an item is 'In Stock'. Once options have been chosen on non-stock items, and manufacturing has commenced, these items are not able to be canceled.
If you prefer to order from stock (where the above 14 days returns policy applies for online orders) simply look for the 'In Stock' message on our website or give us a call to chat through the options.
It should be assumed that any item that is not described as "in stock" and/or has a lead time of more than 3 weeks, will be a special order unless agreed otherwise in writing. Such orders cannot be canceled after manufacturing has started.
To ensure you the very best delivery timescale we run a tight ship, so manufacturing usually commences as early as 24 - 72 hours after your order is placed. Delivery times will be discussed but will not be considered 'of the essence' as unexpected delays can occur in manufacturing.
Mattresses are sealed for hygiene reasons so they are non-returnable once the packaging is opened. This is with the exception of those items where we offer a 60 Night Trial, see: BIA Mattress
Pillows are personal items so they are not eligible for return once they have been removed from the packaging and or used.
Such damage is rare but when it occurs we believe we are the very best at responding.
If your items are damaged when they arrive we will, of course, remedy it without delay.
For courier and Royal Mail deliveries please notify us within 48 hours, so we can make a claim with the delivery company. We will then organise an exchange free of charge.
For two-person deliveries please inspect the goods on delivery and bring anything of concern to the driver's attention. Feel free to call us while they are there if you prefer.
