100 Day Returns
On selected items we offer a special 100 day returns policy.
Most of the selected items are for babies that will have been bought pre-birth.
If, for whatever reason, they are no longer required come due date, we will accept the items back and issue a full refund for the value of the goods (value at time of purchase).
To take us up on our 100 day returns policy:
We can arrange courier collection, at a reduced rate. However, if you chose to use a third party to collect the items from you, we recommend you take out insurance in case the parcels go missing, or are damaged in transit.
If the items are return to us in less than perfect condition, deductions may be taken from your refund.
Selected items that qualify for our special 100 day returns:
|Stokke Tripp Trapp||from 20/01/2020|
|Stokke Tripp Trapp Accessories||from 20/01/2020|
|Stokke Xplory||from 20/01/2020|
|Stokke Xplory Accessories||from 20/01/2020|
|Stokke Crusi||from 20/01/2020|
|Stokke Crusi Accessories||from 20/01/2020|
|Stokke Scoot||from 20/01/2020|
|Stokke Scoot Accessories||from 20/01/2020|
|Stokke Sleepi||from 20/01/2020|
|Stokke Sleepi Accessories||from 20/01/2020|
|Stokke Care||from 20/01/2020|
|Stokke Care Accessories||from 20/01/2020|
|Stokke Bounce 'n' Sleep||from 20/01/2020|
|Stokke Flexibath||from 20/01/2020|
Items order without the 100 day returns policy, will be covered under our standard returns policy.
We offer a 14 day return policy, allowing you to make a swap or receive a full refund for the value of the goods.
Damaged on Delivery
If your items are damaged when they arrive we will of course remedy it without delay. Please notify us within 48 hours, so we can make a claim with the delivery company. We will then organise an exchange free of charge.
Anything that we order directly from the manufacturer to your specification is considered a special order (beds, special size mattresses, lounge chairs). These do not fall under our standard returns policy... cancellations or returns will need to be negotiated.