Price Promise

Price Match Policy

At Back in Action we want to ensure you get superb value and service every time.

We regularly monitor and update our pricing to ensure that you get great products and great service, all at a great price.

If you do find a cheaper like-for-like price, then all Back in Action staff have management approval to match a competitor's price.

We are always happy to chat about pricing by phone 02079359120 Monday - Saturday 9am -5pm. 

Price Match Policy

Price Match Promise*:

Why Do We Love Offering You a Price Match Option?

We would love you to be able to buy from us even if you have a tight budget - We pride ourselves on offering the very best advice, support, stock availability, and service in the industry; achieving these things means we can't always charge the lowest price in the market (although we do try).
We love meeting people, being able to share our knowledge and help you make sure you end up with the best product match for you. 

We will still offer the same helpful service and our staff won't make you feel awkward: After all, we are shoppers too and we respect customers who put in the effort to find the best price and service.

Order value under £50

  • If you find your order cheaper elsewhere within 7-days, we will match that price.

Order value over £50

  • If you find your order cheaper elsewhere within 7-days, we will beat the price by £5.
  • If you claim this Price Match Promise in-store (or during a national lockdown) we’ll double the discount to £10.

Order value over £1000

  • If you find your order cheaper elsewhere within 7-days, we’ll beat that price by £25.
  • If you claim this Price Match Promise in-store (or during a national lockdown) we’ll double the price beat to £50.

Cheaper prices must be viewable online or on an official quote. Stock availability and delivery timescales must match our service.
And yes - we will even price match ourselves if our own prices drop for any reason after you order.

All in all, we're pretty proud of what we do and the people we work with. From understanding to beating your condition, whether as an individual or as a business, we're here to help...

We've done the hard work for you; our collection is jam-packed full of the very best chairs and gadgets the world has to offer. If we don't absolutely love it - we don't sell it. Everything here has been tested and approved by our team of experts - with more than 170 years of industry experience between them!

*Our No-so Small print - Like-for-like

We are a high integrity family business. If your request is fair, we will listen and act.
The price match must:

  • Be against an officially appointed agent for the product who can offer a full warranty
  • Be a written quote or an internet site
  • Offer similar delivery terms:
  • Offer similar service

NB: We are unusual in keeping lots of stock for rapid delivery where most other retailers order stock from the factory once they have your order.

Payment Policy:

If you would rather talk to one of our staff before placing your order, or you are nervous about using your credit card on the internet, don't worry.

On checkout, just select "Pay By Phone". We'll contact you to confirm your order and payment method.

Brilliant service, fast delivery
Back in Action were speedy to respond to my questions, giving me good advice and accurate information, then when I ordered were incredibly fast with their (free) delivery. And the best value Stokke products on the net! Highly recommended.

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