Price Promise

Price Promise

Back In Action - The Back Shop

All in all, we're pretty proud of what we do and the people we work with. From understanding to beating your condition, whether as an  individual or as a business, we're here to help...

We've done the hard work for you; our collection is jam packed full of the very best chairs and gadgets the world has to offer. If we don't absolutely love it - we dont sell it. Everything here has been tested and approved by our team of experts - with more than 170 years of industry experience between them!

Price Match Policy

At Back in Action we want to ensure you get superb value and service every time.

We regularly monitor and update our pricing to ensure that you get great products and great service, all at a great price. If you do find a cheaper like-for-like price, then all Back in Action staff have management approval to match a genuine competitor's price.

We will still offer the same helpful service. Our staff won't make you feel awkward either. After all, we are shoppers too and we respect customers who put in effort to find the best price and service.

You can buy from us with confidence. We will retrospectively beat a competitive quote within 7 days of your order. (Even against ourselves if we lower our price)

To price match, contact us by email or by phone. If you would rather not discuss other companies' offers with us, order online and use the comments box at the checkout to tell us where and when you've seen the lower price.

* Small print - Like-for-like
We are a high integrity family business. If your request is fair, we will listen and act.

To be clear, a competitive quote is not just about price, it has to be like for like on price, delivery and service.

The price match must:

  • Be against an officially appointed agent for the product who can offer a full warranty
  • Be a written quote or an internet site
  • Offer similar delivery terms:
  • Offer similar service

We keep huge stock for rapid delivery where most others order stock in once they have your order and money.
We offer a free home trial on some products, where applicable, the price match quote must also do this

Anyway... all that is just fine print... the main thing to repeat, is that we are a high integrity family business... and if your request is fair, we will listen and act.

Great Service. Quick Delivery and good communication.
Wife was right about these guys. They are good and reliable.

Price and Service Policy:

We make our pricing simple. Back in Action offers the same low prices in store and online! We are also thrilled with our reputation for offering a great online experience and superb after sales... This has stemmed from over 25 year of in store personal service. In this digital age, we still offer the old school, unique personal service in our stores. It is so good, we want you to experience it for yourself.

Bring a copy of this page with you to one of our stores. We will greet you with a smile and offer you a first visit discount ... Why? ... Because our stores are exciting treasure troves and we know you won't leave empty handed.

We offer great internet service which is quick and reliable; We also have staff in store ready to answer any of your detailed questions. Please take advantage of this service by asking as many questions as you like: online, by telephone or by visiting one of our shops.

If you like the helpful service we offer, but someone else is running a special offer, please let us know.

Price Match Promise:

Order value under £50

  • If you find your order cheaper elsewhere within 7-days, we will match that price.

Order value over £50

  • If you find your order cheaper elsewhere within 7-days, we will beat the price by £5.
  • If you claim this Price Match Promise in-store we’ll double the discount to £10.

Order value over £1000

  • If you find your order cheaper elsewhere within 7-days, we’ll beat that price by £25.
  • If you claim this Price Match Promise in-store we’ll double the price beat to £50.

Why? Because we love meeting people, being able to share our knowledge and helping you make sure you end up with the best product match for you. People are often surprised by how little its necessary to spend to achieve big changes to pain levels... or how different products and fabrics feel when you really get a chance to test out and feel them.

Cheaper prices must be viewable online or on an official quote. Stock availability and delivery timescales must match our service. We will even price match ourselves if our prices drop.

Visit us in store! So much to see and try.

Payment Policy:

If you would rather talk to one of our staff before placing your order, or you are nervous about using your credit card on the internet, don't worry.

On checkout, just select "Pay By Phone". We'll contact you to confirm your order and payment method.

Brilliant service, fast delivery
Back in Action were speedy to respond to my questions, giving me good advice and accurate information, then when I ordered were incredibly fast with their (free) delivery. And the best value Stokke products on the net! Highly recommended.