Your Stressless Guarantee Terms and Conditions
The Stressless® Guarantee from Ekornes.
Ekornes is committed to producing quality furniture, which comes with the following guarantees upon the establishment of a manufacturing defect.
This guarantee covers domestic use only.
You will find recommendations for use and care of all Stressless® products either in our printed welcome pack, which you can obtain from your local retailer or on the Stressless UK website within the customer care section.
Please register your guarantee within six months of receiving your furniture. For additional registration enquiries please contact the Stressless UK office.
10-year internal mechanism guarantee
We guarantee the internal mechanism of our recliners and reclining sofas for a period of 10 years from the date of initial delivery to the consumer.
5-year guarantee on electrical parts
We guarantee all electrical parts and motor on the LegComfort™ system for a period of 5 years from the date of initial delivery to the consumer. The battery is not included in the 5-year guarantee.
2-year guarantee on the battery
We guarantee the battery unit on the LegComfort™ system for a period of 2 years from the date of initial delivery to the consumer.
1-year guarantee on upholstery
The 1 year guarantee covers the upholstery including stitching and zipped closures.
Registering your guarantee with Ekornes will aid the efficient process of any claims.
What Is Excluded?
Any issues attributed to the normal wear and tear of use, improper care, damage caused by accident or damage arising from repairs made by persons not authorised by Ekornes. This guarantee is not valid when the product has been self-assembled. Please refer to the Terms and Conditions within this document for full details.
The guarantees do not cover damage to leather, fabric, woodwork or any faults or damage caused by using the product other than in accordance with the manufacturer's recommendations, as well as any faults or damage arising from any repairs made by persons not authorised by the manufacturer or damages caused by use of non-original electronic parts.
Reporting An Issue
In line with the Consumer Rights Act 2015; any faults should be reported to the Stressless® retailer of purchase.
Your Statutory Rights
Neither of the above guarantees is intended to exclude or affect your statutory rights under the relevant consumer legislation.